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  • Strategic Focus
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Articles published on strategic-necessity

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  • Research Article
  • 10.53477/2065-8281-25-30
Confidentiality, Loyalty, and Responsibility: The Ethical Triad in Information Systems Management in the Field of National Security
  • Jun 30, 2025
  • BULLETIN OF "CAROL I" NATIONAL DEFENCE UNIVERSITY
  • Florentina-Loredana Dragomir

With the intensification of hybrid threats, strategic organizations are faced with a fundamental challenge: ensuring a sustainable balance between process transparency, information confidentiality, and decision-making responsibility. This article analyzes the ethical triad of confidentiality, loyalty, and responsibility in the management of information systems in the field of national security, highlighting the need for information governance adapted to the current complexity. At the heart of the analysis is the role of intelligent information systems (IIS), which, by integrating artificial intelligence, machine learning, and behavioral analysis technologies, provide decisive support in modernizing security architectures and strengthening an ethical organizational culture. Intelligent information systems not only optimize threat detection and response processes but also actively contribute to the professionalization of strategic decisions by generating predictive assessments, automatic traceability, and alignment with legal regulations and ethical standards. They allow the transition from a reactive security model to a proactive one, oriented towards anticipation, compliance, and distributed responsibility. In this sense, the article argues that the integration of IIS is no longer an optional technological choice, but a strategic necessity for organizations that manage classified information and critical resources. Through its multidisciplinary approach and theoretically and normatively grounded arguments, the study contributes to the delimitation of a robust conceptual framework regarding the ethical governance of information in national security institutions.

  • Research Article
  • 10.31489/2025ph2/16-26
Developing Linguocultural Competence in Foreign Language Education: a Pilot Study Among First-year Kazakh Department Students at Al-Farabi Kazakh National University
  • Jun 27, 2025
  • Bulletin of the Karaganda university. Philology series
  • Z.A Dyussembekova + 1 more

This article addresses the pertinent issue of developing linguocultural competence among first-year students of the Kazakh Department at a language-focused university within the context of a foreign language educa[1]tion setting. The relevance of this research is driven by the growing need to cultivate not only language skills but also communicative readiness for effective intercultural communication among future specialists in to[1]day's globalized world. The study aimed to comprehensively investigate the impact of integrating a systemat[1]ic cultural component into the foreign language curriculum on the dynamics of linguocultural competence development and the process of linguistic personality formation in students. To achieve this objective, the au[1]thors developed and implemented a multifaceted mixed-methods approach, encompassing textual analysis of authentic materials, quantitative questionnaires administered to students at the initial and final stages of in[1]struction, a series of pedagogical experiments employing interactive technologies and multimedia resources, and practice-oriented project-based learning. The empirical foundation of the study is based on data collected from 23 first-year students of the Kazakh Department at Al-Farabi Kazakh National University. The findings of the study revealed that the purposeful and systematic inclusion of cultural context in foreign language edu[1]cation exerts a substantial positive influence on all components of students’ linguocultural competence, sig[1]nificantly enhancing their linguistic, cultural, and communicative proficiency. In particular, it was experimen[1]tally demonstrated that the regular use of bilingual texts, interactive work formats and multimedia resources, as well as purposefully designed specialized educational modules focused on the culture of the target lan[1]guage, particularly effectively stimulate the understanding and tolerant acceptance of cultural differences, and also contribute to the active development of intercultural communication skills. The obtained research results convincingly confirm the strategic necessity of consistent integration of the linguocultural component into modern foreign language education programs and offer specific practical recommendations for the further improvement of foreign language teaching methodologies in multicultural environments.

  • Research Article
  • 10.1108/mip-08-2024-0595
Is green the new gold? Green branding and its state-of-the-art
  • Jun 26, 2025
  • Marketing Intelligence & Planning
  • Seema Bhardwaj + 3 more

PurposeSustainability now represents a strategic necessity rather than a marketing afterthought, making green branding central to contemporary business. This study aims to present a state-of-the-art overview of green branding, covering both current insights and future directions.Design/methodology/approachThis study conducts a bibliometric analysis on green branding research under the guidance of the Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA).FindingsThis study reveals the themes and topics characterizing green branding research and, through sensemaking, distills a parsimonious theoretical explanation: green branding involves a strategic green brand commitment that directs the operational green marketing mix to generate green brand equity, with ethical vigilance against greenwashing safeguarding the integrity of the brand.Originality/valueThis study delivers invaluable insights on green branding and lays the groundwork for subsequent inquiries, all directed toward achieving a greener and more sustainable future.

  • Research Article
  • 10.24144/2788-6018.2025.03.1.61
Problems and prospects of venture capital investment in Ukraine
  • Jun 24, 2025
  • Analytical and Comparative Jurisprudence
  • V V Kudryavtseva + 1 more

The article is devoted to the analysis of the current state of venture investment in Ukraine, the identification of key problems and the outline of the prospects for its further development. The essence of venture investment is studied, and the development and effectiveness of venture entrepreneurship in international practice are analyzed. The study of foreign experience makes it possible to assess the key advantages and disadvantages of this financing model, as well as to outline ways of its adaptation to the economic realities of Ukraine in order to stimulate innovative development and attract investment. Venture financing is an important component of the modernization of the national economy, in particular in the context of global competition and technological change. Its effective implementation can create new opportunities for the development of small and medium-sized businesses, which is the basis of economic growth. The formation of a national venture ecosystem requires a comprehensive approach and active participation of all stakeholders. The issue of venture capital investment becomes especially relevant in times of martial law. Economic instability, reduction of traditional sources of financing and the need for rapid reconstruction of the country make innovative business one of the key factors of economic stability. Venture capital can contribute to the development of critical industries, such as defense technologies, cybersecurity, energy independence and digitalization. Stimulating venture capital in Ukraine during wartime is not only an opportunity for economic growth, but also a strategic necessity to ensure technological breakthrough, infrastructure reconstruction and strengthening the country’s economic security. The article pays special attention to the role of state policy in creating a favorable investment climate. Among the main problems, the insufficient development of venture capital, high risks for investors, as well as the inadequacy of the legislative framework are highlighted. The article considers possible ways to overcome these obstacles, in particular through the development of innovation infrastructure, stimulation of the startup ecosystem and the creation of state mechanisms to support venture financing. The prospects for the development of venture investment in Ukraine are associated with integration into the global financial market, digitalization of the economy and increasing the country’s attractiveness for international investors. The conclusion is made about the need for active cooperation between the state and business.

  • Research Article
  • 10.35433/issn2410-3748-2024-1(36)-14
ETHICAL BRANDING AS A STRATEGY FOR SUSTAINABLE GROWTH IN SECTORAL MARKETS
  • Jun 20, 2025
  • Economics. Management. Innovations
  • Halyna Plysenko

The article considers the market-oriented nature of ethical branding within the context of the transformation of the global business environment. The relevance of the study is substantiated by the growing need to adapt traditional branding strategies to the conditions of sustainable development, increased social responsibility, and heightened environmental awareness. The purpose of the research is to examine the role of ethical practices in shaping a sustainable brand and their impact on a company's competitiveness and long-term success. Examples of well-known ethical brands (Dove, Patagonia, IKEA) that integrate the values of transparency, social justice, and environmental responsibility into all business processes are analyzed. It is revealed that sustainability in branding encompasses not only the environmental dimension but also the social one particularly fair marketing positioning, ethical labor relations, and support for local communities. Ethical branding is not merely a strategy for external communication, but a comprehensive business philosophy that encompasses all stages from raw material sourcing to product disposal. Rooted in principles of responsibility and transparency, this philosophy becomes a powerful tool for enhancing a company’s reputational capital. Special attention is paid to the Ukrainian context, where an increasing number of fashion industry brands (Bevolex, Bettter, Armchairity) are implementing ethical principles and shaping a new culture of business ethics. It is emphasized that for an ethical brand, not only declared values matter but also real actions: from rejecting harmful practices to taking a clear social stance, including ending cooperation with the aggressor country. As a result of the study, it is concluded that ethical branding not only builds consumer trust and a positive image but also enhances economic efficiency, attracts investment, motivates employees, and ensures the long-term resilience of a business. It is substantiated that ethical branding is a strategic necessity rather than a passing trend and it will define the standards of responsible entrepreneurship in the future.

  • Research Article
  • 10.48175/ijarsct-28188
Brand Communication and Their Role in Enhancing Customer Loyalty
  • Jun 20, 2025
  • International Journal of Advanced Research in Science, Communication and Technology
  • Tushar Tomar

In the current competitive business era, it is not enough to sell a product to a customer just once, but to keep him connected to the brand for a long time has become the biggest challenge. At such a time, brand communication plays a vital role. It is not just a medium of promotion or advertising, but the bridge that lays the foundation of trust, emotional attachment and lasting relationship between the brand and the customer. This research analyzes how different types of brand communication – such as advertising, social media communication, customer service communication, corporate social responsibility (CSR) activities, and personalized digital messages – affect customer loyalty. The primary data for the study was collected through questionnaires, and secondary data was compiled from various research articles, reports and case studies. The research concludes that today's consumer does not just want a product, he also wants experience, emotion and value. When brand communication is clear, consistent, authentic and sensitive, it creates trust in the mind of the customer. This trust transforms into loyalty over time. Especially in the digital age, where platforms such as social media have made the process of communicating with customers quick, personal and transparent, it has become imperative for brands to make their communications purposeful. This study proves that brand communication is no longer just a marketing tool but a strategic necessity. Brands that connect with customers in an emotional, value-based and conversational way are the ones who gain long-term customer loyalty and remain competitive.

  • Research Article
  • 10.24818/mswp.2025.09
DIGITALIZAREA - OPȚIUNE STRATEGICĂ PENTRU ORGANIZAȚIILE DIN DOMENIUL SANITAR
  • Jun 19, 2025
  • MANAGEMENT STUDENT WORKING PAPERS
  • Alexandra-Georgiana Ștefan + 1 more

Digitalization is seen as a strategic necessity for healthcare organizations that aim to remain competitive and adequately respond to patients' needs, capable of dealing with unexpected critical events. The paper aims to explore digitalization as a strategic option for healthcare organizations and at the same time emphasizes how it contributes to achieving strategic management objectives. In chapter one, we aim to highlight, by researching the specialized literature, the definitions, content and importance of strategic management in healthcare organizations, the stages of developing and implementing strategic management in the same context, but also the advantages that this field may encounter from the desire to digitize processes. Also, in chapter two, a yield analysis is pursued the efficiency of using a uniform and digitized medical system. In essence, the paper explores the role of digitalization as a strategic option for healthcare organizations, focusing on how it contributes to achieving strategic management objectives. The survey conducted within a public healthcare institution aims to measure the concrete effects of digitalization on operational efficiency, patient satisfaction and resource optimization. Therefore, the results of the study highlighted at the end of the paper show that in a proportion of over 70% of the responses, digitalization brings major improvements in the healthcare system and digitalization and digital transformation methods are essential for the development and optimal deployment of the healthcare system in Romania.

  • Research Article
  • 10.58344/jws.v4i6.1427
The Strategic Role of Women's Leadership in Indonesia
  • Jun 18, 2025
  • Journal of World Science
  • Hera Hayuda Pradani + 3 more

Women’s leadership in Indonesia is increasingly demonstrating its strategic role across various sectors, from business to government. This study examines the contributions of female leadership to organizational sustainability, performance effectiveness, innovation, and cultural transformation. Despite facing structural challenges such as gender stereotypes, limited support, and patriarchal systems, female leaders have proven capable of fostering inclusive, collaborative, and ethical work environments. With leadership styles rooted in empathy, participation, and communication, women leaders promote work-life balance, inclusive decision-making, and the development of adaptive organizational cultures. The study concludes that empowering and developing women’s leadership is a strategic necessity that must be supported by organizational policies, leadership development programs, and supportive work ecosystems to enhance diversity and organizational competitiveness in the global era.

  • Research Article
  • 10.37745/ejcsit.2013/vol13n493243
Innovations in Real Time Inventory Management: Leveraging Event Driven Architecture in Modern Retail Supply Chains
  • Jun 15, 2025
  • European Journal of Computer Science and Information Technology
  • Nidhin Jose

This article examines the transformative impact of Event Driven Architecture (EDA) on retail inventory management. As consumer expectations shift toward omnichannel fulfillment and immediate availability, traditional batch processing approaches increasingly fail to meet market demands. It explores how EDA reimagines inventory management through real time event processing, enabling continuous visibility and automated decision making across complex supply networks. It investigates the stream processing technologies powering these systems, primarily Apache Kafka and Apache Flink, alongside the integration of artificial intelligence for predictive capabilities and automated inventory decisions. Through analysis of implementation patterns, it demonstrates how EDA creates more responsive, resilient, and efficient retail supply chains that simultaneously improve product availability, reduce inventory costs, and enhance customer experiences. Despite implementation challenges related to legacy systems, data quality, and organizational change management, EDA adoption represents a strategic necessity for retailers navigating increasingly complex market conditions. The article suggests that retailers implementing EDA gain competitive advantages through improved accuracy, responsiveness, and the ability to break traditional tradeoffs between inventory efficiency and product availability.

  • Research Article
  • 10.58723/finger.v4i2.385
Strategy to Improve Training Quality in PPSDM Migas: Approach to Educational Aspects, Facilities, and Services
  • Jun 14, 2025
  • FINGER : Jurnal Ilmiah Teknologi Pendidikan
  • Yusran Hedar + 3 more

Background: Improving the quality of training delivery in the oil and gas sector is a strategic necessity in the face of global energy transition and technological disruption. As a technical training institution under the Ministry of Energy and Mineral Resources, PPSDM Migas must ensure that its training programs remain relevant, effective, and responsive to participants’ needs.Aims: This research aims to develop a strategic framework for enhancing training quality at PPSDM Migas through evaluative analysis across three core aspects: educational content, facilities, and services.Methods: An evaluative quantitative research design with qualitative support was employed, involving 1,539 training participants through total sampling. Data were collected using structured questionnaires assessed for validity through pilot testing. Analysis included descriptive statistics, gap analysis, SWOT mapping, and the PDCA model to formulate improvement strategies.Results: The findings revealed performance gaps in all aspects, particularly in facilities (gap = -3.35). The gap analysis and participant feedback identified specific weaknesses such as poor ICT infrastructure and lack of interactivity. SWOT analysis and PDCA were used to recommend targeted strategies including ICT upgrades, training material redesign, and service digitization.Conclusion: The resulting strategy framework supports continuous training improvement and reinforces PPSDM Migas's role as a future-ready institution. The research contributes to the literature on evaluation-based quality development and opens avenues for further research on adaptive training innovations in technical education.

  • Research Article
  • 10.62823/jmme/15.02.7537
DIGITAL MARKETING AND HIGHER EDUCATION
  • Jun 13, 2025
  • Journal of Modern Management & Entrepreneurship
  • Pawan Kumar + 1 more

The advent of digital marketing has revolutionized the way educational institutions communicate and connect with prospective students. This study explores the growing relevance of digital marketing strategies—such as content marketing, social media engagement, email marketing, and mobile advertising—in influencing student decisions regarding course and college selection. In contrast to traditional marketing media like newspapers and television, digital marketing offers precise targeting, real-time engagement, and a multidimensional outreach. With students increasingly consuming content through smart phones, computers, and social platforms, educational institutions are leveraging digital channels to ensure visibility, clarity, and consistency across various touchpoints. This shift not only facilitates cost-effective communication but also enhances brand strength and student satisfaction. The research highlights how digital marketing enables institutions to guide students through their decision-making journey and maintain long-term engagement with their audiences. The study further demonstrates that digital marketing is not merely a promotional tool, but a strategic necessity in the competitive landscape of higher education. It concludes that an effective digital presence can significantly influence student behavior, strengthen institutional reputation, and improve enrollment outcomes

  • Research Article
  • 10.55606/jimek.v5i2.6400
Integrasi Kewirausahaan dalam Manajemen Pendidikan Islam: Tinjauan Literatur
  • Jun 12, 2025
  • Jurnal Ilmu Manajemen, Ekonomi dan Kewirausahaan
  • Yuli Supriani + 5 more

This article discusses the integration of entrepreneurship in Islamic education management through a literature review approach. The purpose of this study is to identify the concepts, challenges, and implementation strategies of entrepreneurship grounded in Islamic values within the management of Islamic educational institutions. The review reveals that entrepreneurship in Islamic education is not solely oriented towards economic aspects but also emphasizes ethical values such as honesty, trustworthiness, and social responsibility. Such integration has the potential to enhance the independence, innovation, and sustainability of Islamic educational institutions. However, structural and cultural barriers remain significant challenges that must be addressed through strengthening entrepreneurship curricula based on Islamic principles, capacity building of human resources, and supportive institutional policies. This study concludes that the integration of entrepreneurship in Islamic education management is a strategic necessity to respond to the dynamics of modern education and to develop adaptive and visionary institutions.

  • Research Article
  • 10.56976/jsom.v4i2.247
Gilgit Baltistan’s Geopolitics: A Strategic Necessity for Pakistan
  • Jun 11, 2025
  • Journal of Social & Organizational Matters
  • Muhammad Raza + 3 more

This research explores why Gilgit-Baltistan (GB) is so important for Pakistan in terms of national security, economy and influence at the regional level. Completion of the project focuses on how GB is important in the China-Pakistan Economic Corridor (CPEC), its role in securing Pakistan against challenges from neighboring countries and its connections with other regions in Asia. While GB plays a key role in protecting Pakistan, the lack of a clear constitutional arrangement and being treated as separate from Pakistan slows development. The main points revealed show that Pakistan and GB rely on each other, with Pakistan offering administration and security and GB offering its location, natural resources and ways to make money. The research recommends steps such as blending the constitution, involving all groups in CPEC, sustainable development and diplomacy to deal with threats from external forces. It also favors building strong local communities through education, healthcare and boosting the economy, so fewer resources have to come from the federal government. It helps explain the centrality of GB in regional affairs and suggests approaches for balanced development and rule.

  • Research Article
  • 10.62225/2583049x.2025.5.3.4410
ESG reporting impacts on management accounting: An Evidence from Vietnam
  • Jun 9, 2025
  • International Journal of Advanced Multidisciplinary Research and Studies
  • Dr Thuc Tran Duy

The revolutionary effect of ESG reporting, with its widespread influence on management accounting. Thus, the strategic necessity for organizations is the seamless incorporation of ESG approaches into their management accounting systems to foster improved business performance and a sustained competitive edge. This research aims to enhance the use of ESG applications within organizations to systematically improve company performance, including business planning, management control, and decision-making, through the advanced use of management accounting tools. This investigation's findings indicate a significant positive link between ESG reporting and Management Accounting (MAIS) in producing more comprehensive and insightful analyses, thereby providing enhanced assessments of corporate profitability. Furthermore, the organization can effectively use modifications of ESG-related elements to enhance the application of management accounting in business planning, management control, and decision-making. A quantitative research paradigm using an online survey with Likert-scale items was employed to collect data from a sample of 98 individuals. Subsequent rigorous statistical analyses were performed using SPSS software. The measurement instrument's reliability and internal consistency were thoroughly evaluated, with necessary revisions recorded, utilizing Cronbach's Alpha, EFA, and One-Sample t-tests. This study, undertaken in Vietnam during the 2025 fiscal year, aims to enhance the effective management of accounting by the strategic use of ESG reporting, hence optimizing business performance in the evolving modern market.

  • Research Article
  • 10.55681/jige.v6i2.3818
Evaluasi Manajemen Sekolah Dasar Studi Kasus dalam Menantang Paradigma Konvensional dan Menciptakan Inovasi Pendidikan Berkelanjutan
  • Jun 9, 2025
  • Jurnal Ilmiah Global Education
  • Ai Patimah Sahra + 4 more

Facing the complexity of 21st century educational challenges, transforming primary school management is a strategic necessity to promote sustainable innovation. This study aims to evaluate managerial practices in primary schools undergoing a reform process to identify key factors that support and hinder the realization of educational innovation. This study used a qualitative approach with a case study design, involving several primary schools as research sites. Data were collected through in-depth interviews, participatory observation and institutional document analysis, then analyzed thematically with a qualitative descriptive approach. The results showed that the transformational leadership of the principal, the integration of technology in learning, and the implementation of an authentic assessment system are the main drivers of the creation of an innovative climate in the school environment. On the other hand, resistance to change, limited infrastructure and lack of continuous professional development programs are the main obstacles in the transformation process. This research emphasizes the importance of cross-stakeholder collaboration, strengthening human resource capacity, and adaptive and visionary leadership as the main foundations for successful transformative education management. The practical implications of these findings point to the need for policies that support the creation of a responsive, inclusive and future-oriented school ecosystem.

  • Research Article
  • 10.70315/uloap.ulbec.2025.0203002
The Influence of Social Media and Influencers on Preferences and Trends in the Wedding Dress Industry
  • Jun 9, 2025
  • Universal Library of Business and Economics
  • Iryna Kotapska

This study presents the methodology that analyzes how social media and the phenomenon of influencers transform consumer preferences and set the direction of fashion trends within the wedding fashion segment. The aim of the research is to identify and theoretically deconstruct the mechanisms of this influence, to analyze the evolution of wedding gown selection models among brides, and to determine the role of visual content and user experience in the online environment as factors that accelerate trend cycles and entrench new aesthetic standards. In addition, attention is given to the evaluation of adaptive marketing strategies employed by brands in the bridal attire industry, which focus on integrating innovative digital tools and collaborating with key opinion leaders to achieve a competitive advantage and maintain relevance amid a dynamically changing sociocultural landscape. The results demonstrate that social media constitute a dominant factor in constructing contemporary aesthetic norms, contribute to the intensification of trend-update cycles, and heighten demands for authenticity and personalization in wedding gown selection. In conclusion, the strategic necessity for market participants to develop collaborations with influencers and to implement advanced digital marketing solutions is emphasized, as this not only enables adaptation to the challenges of the digital era but also fosters the formation of sustainable long-term competitiveness.

  • Research Article
  • 10.17770/etr2025vol4.8461
SELECTION OF MATERIALS USING MULTICRITERIA DECISION MAKING. A CASE STUDY ON CELLULAR MATERIALS
  • Jun 8, 2025
  • ENVIRONMENT. TECHNOLOGY. RESOURCES. Proceedings of the International Scientific and Practical Conference
  • Jekaterina Niktina + 3 more

In recent years, many companies have been striving to transition towards a sustainable, circular economy, focusing on the efficient use of materials and environmental protection. This has become a strategic necessity. One promising approach is the replacement of traditional sheet metals with cellular metal materials, such as perforated metal sheets, expanded metal, welded picket fences, and woven wire mesh. This substitution offers both environmental and economic benefits, while also supporting eco-technological innovations in regional industries. To evaluate the applicability of specific cellular metal materials, several factors must be considered, including the potential for weight reduction, noise reduction, and other environmental impacts. This article presents a multi-criteria decision-making methodology applied to the category of cellular materials, using the example of a perimeter fence in an urban environment. It provides a detailed overview of the types of materials, production methods, and the most significant factors of advantage. The main objective is to highlight the benefits of cellular materials. The primary objective is to highlight the benefits of cellular materials. A group expert assessment method was employed in this study. Findings indicate that perforated metal materials are most popular in properties to Cellular Materials (CMs). However, experts assess that CMs offer unique advantages in construction, design, and environmental sustainability compared to braided or expanded alternatives.

  • Research Article
  • 10.55041/isjem04216
The Evolving Role of Corporate Social Responsibility in the Global Market
  • Jun 8, 2025
  • International Scientific Journal of Engineering and Management
  • Akanksha Bunkar

Abstract: Corporate Social Responsibility (CSR) has evolved from charitable endeavors to a strategic necessity that is essential to international corporate operations. This study looks at how CSR has changed over time, the main factors influencing its uptake, regional variations, and how it affects stakeholder engagement, company performance, and brand reputation. Using a mixed-method approach that includes surveys and interviews with international firms, the study discovers strong positive correlations between CSR and consumer behavior, staff happiness, and financial performance. Strategic recommendations for successful CSR integration in a globally diversified company environment are included in the paper’s conclusion.

  • Research Article
  • 10.21831/inersia.v21i1.64151
Improving the Integration of Intermodal Transportation Services in the Poris Plawad Area in Tangerang City
  • Jun 8, 2025
  • INERSIA lnformasi dan Ekspose Hasil Riset Teknik Sipil dan Arsitektur
  • Ferdinan Yusuf + 2 more

The integration of intermodal transportation services is a strategic necessity for improving the quality of urban transportation services. To realize the integration of services, it should be focused on the main transportation nodes in an area, such as Poris Plawad Terminal and Batu Ceper Station in the Poris Plawad Area, Tangerang City. This study aims to evaluate and determine strategies for improving the integration of intermodal transportation services in the Poris Plawad Area. The results of this study are expected to provide consideration for stakeholders to encourage the use of public transportation and realize the successful development of the Poris Plawad Area in the future. The sampling technique used was purposive sampling, with a total sample size of 202 respondents. Respondent data collection was carried out by distributing questionnaires to users of transportation services at Poris Plawad Terminal and Batu Ceper Station, as well as residents who are active within a radius of 800 meters from the terminal and station. This research uses the Importance Performance Analysis (IPA) and Theory of Inventive Problem Solving (TRIZ) methods. The results of the IPA analysis show that there are five service variables that are considered important but low-performing, so they need to be prioritized for improvement, including the provision of pedestrian crossing facilities, the provision of proper sidewalks, disturbance-free pavement quality, and access into and out of the node that is free from traffic conflicts. Recommended solutions based on TRIZ principles include building a sky bridge and closing the south entrance for access into and out of the station; building a sidewalk connected to the node that is built higher than the road surface and uses high-quality materials; placing sidewalk bollards; and permanently closing the station access point that passes through the railway level crossing. These improvements are expected to enhance accessibility, safety, and walkability, encouraging greater public transport use and aligning with the area’s Transit Oriented Development goals.

  • Research Article
  • 10.52783/jisem.v10i53s.11079
The Impact of Internal Marketing on Improving the Quality of Healthcare Services: A Field Study of Yemeni Private Hospitals in Ibb City
  • Jun 4, 2025
  • Journal of Information Systems Engineering and Management
  • Al-Hasan Bin Ali Abdullah Al-Haj

Introduction: Improving the quality of healthcare services has become a strategic necessity in the contemporary business environment, even in the face of the challenging and unstable conditions. This improvement has emerged as one of the essential goals healthcare institutions seek to achieve to enhance their competitiveness and ensure their sustainability. Objectives: This study aimed to investigate the impact of internal marketing, with its dimensions of employees' selection, training, motivation, empowerment, and internal communication, on improving the quality of healthcare services in the Yemeni private hospitals in Ibb City. Methods: To achieve the study objectives, the descriptive analytical approach was used relying on a questionnaire using Likert's seven-point scale. The study included a stratified random sample of 414 individuals from a population of 1,638 employees in 12 hospitals. Results: The study concluded that the level of internal marketing availability was moderate, with a mean score of 4.70 and a standard deviation of 1.031, representing 67.1% of the total average whereas the quality of health services was high, with a mean score of 5.59 and a standard deviation of 0.904, representing 80% of the total average. The results also showed a statistically significant impact of internal marketing with dimensions of employees' selection, motivation, empowerment, and internal communication of combined on improving the quality of health services while training dimension did not demonstrate a significant impact on the quality of health services. Conclusions: Internal marketing is an influential factor in improving the quality of health services in the Yemeni private hospitals. Although its level is still moderate, its overall impact is positive and statistically significant. Furthermore, four of its dimensions (employees' selection, motivation, empowerment, and internal communication) play a direct role in improving service quality. However, it appears that training is not implemented effectively enough to have a significant impact, which calls for a reconsideration of mechanisms for designing and implementing training programs.

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