Total Quality Management Framework Research Articles

TOTAL QUALITY MANAGEMENT AND ITS RELATIONSHIP TO ADMINISTRATIVE INFORMATION SYSTEMS

Total Quality Management (TQM) is an integrative philosophy aimed at continuously improving the quality of products, services, and processes within an organization. TQM emphasizes customer satisfaction, process optimization, and a commitment to excellence at all levels of the organization. Administrative Information Systems (AIS) play a crucial role in supporting TQM initiatives by providing accurate, timely, and relevant information necessary for decision-making and performance assessment. This abstract explores the relationship between TQM and AIS, highlighting how AIS can enhance TQM implementation. The integration of AIS within TQM frameworks facilitates the efficient collection, processing, and dissemination of data, enabling organizations to monitor quality metrics effectively, identify areas for improvement, and implement corrective actions promptly. The synergy between TQM and AIS leads to improved organizational performance, enhanced customer satisfaction, and a culture of continuous improvement. By leveraging AIS, organizations can achieve better alignment of their strategic goals with quality objectives, foster a data-driven decision-making environment, and sustain long-term competitive advantage. This study underscores the importance of AIS in TQM practices, emphasizing that the successful implementation of TQM relies significantly on the robust support of comprehensive administrative information systems.

TOTAL QUALITY MANAGEMENT AND CORPORATE SOCIAL RESPONSIBILITY INTEGRATED PRACTICES FOR HIGHER EDUCATION INSTITUTIONS: CONCEPTUAL FRAMEWORK

Purpose: This study aims to develop an integrated framework for Total Quality Management (TQM) and Corporate Social Responsibility (CSR) practices in higher education, bridging the gap in previous research that treated them separately. Theoretical Framework: The study acknowledges the philosophical foundations and substantial overlap between TQM and CSR. However, it highlights that previous research has not adequately integrated these two practices in the context of higher education. Therefore, the theoretical framework of this research seeks to integrate TQM and CSR within the higher education context. Methodology: Employing a comparative approach, the study reviews the literature and develops a theoretical framework. The proposed integrated TQM-CSR practices are compared with the only one TQM-CSR framework generated by prior study. Findings: The significant TQM-CSR practices that are expected to enhance organizational performance were identified. The proposed mediating variable was selected to be Employees’ Performance emphasizing its importance for overall organizational success. Research Implications: This research provides practical guidance for implementing TQM-CSR practices in higher education institutions and highlights the significance of employees' performance for organizational success. Originality/Value: This study contributes to the existing literature by addressing the ambiguity surrounding the integration of TQM and CSR in higher education. By developing an integrated framework and examining the mediating role of employees' performance, this research adds originality to the discourse on TQM-CSR practices in the higher education domain. The study's findings provide valuable insights for HEIs seeking to enhance their total quality and engagement with stakeholders.

DATA QUALITY ASSESSMENT: A CASE STUDY ON ASSET VALUATION COMPARISON DATA

To realize a data-driven organization, good data quality is needed as a foundation for solving various problems related to data management. The case study used in this research is asset valuation comparison data. The purpose of this research is to define dimensions, measure and analyze data quality on asset valuation comparison data. There are three dimensions used in measuring data quality in this study which are adjusted based on existing regulations at Ministry X, namely accuracy, completeness, and validity. This research uses the stages in the Total Data Quality Management (TDQM) framework to measure data quality. The results of measuring all dimensions, 29 out of 58 business rules cannot be fulfilled completely. The business rules that can be fulfilled in each dimension are 47.06% in the completeness dimension, 60% in the validity dimension, and 44.44% in the accuracy dimension. The main factor causing the existence of data attributes that have not met the data quality business rules is because the asset valuation comparison data comes from various data sources. In addition, there are methods or standards for recording data from data source units that are not uniform, so an evaluation of the uniformity of data standardization and the implementation of data governance is needed. The results of this study can be used as material for organizational consideration to be more aware of the current state of data quality. In addition, it can be used by organizations to design strategies and steps to improve data quality so that it can support leaders in making the right decisions.

Performance management and policy evaluation of information and communication technology graduate program for developing countries

As an educational aid, the Korean government has developed and funded a graduate-level global information telecommunications technology program (ITTP) for ICT officers in developing countries. Questions have arisen about whether the program can achieve its goals and obtain mutual benefits between Korea and participating nations. Using a total quality management (TQM) framework as a unique case analysis, we evaluated ITTP’s resources and performance from 2006 to 2014. Our results show that ITTP has focused on the quantitative promotion of students and alums from various countries and their learning of Korea-centric ICT, policies, and culture. In particular, the Korean government’s lax evaluation of ITTP performance has led to weak responsibility, ambiguous task identity, missed opportunities for self-improvement, and low participation among students and stakeholders. These findings highlight the need for graduate programs and their stakeholders to reinforce internal and external evaluations of the program’s performance and provide feedback for reciprocal development.

Assessing the Moderating Role of Supervisor Support in Amplifying Total Quality Management Practices and Project Performance within Pakistan’s Manufacturing Sector Post-Covid19: An Empirical Study

This empirical research investigates the interplay between Total Quality Management (TQM), Project Performance (PP), and Supervisor Support (SS) within the context of post-Covid-19 pandemic manufacturing firms in Pakistan. The study involved the development and distribution of a questionnaire to manufacturing industries located in federal area of Pakistan, Khyber Pakhtunkhwa, Pakistan and northern Punjab, Pakistan. Upon scrutinizing the collected data, the research revealed a noteworthy and positive correlation between Total Quality Management and Project Performance. Out of 195 distributed questionnaires, 131 responses were received. Interestingly, while global literature commonly asserts that Supervisor Support serves as a beneficial moderator in the relationship between Total Quality Management and Project Performance, the study’s findings in the Pakistani manufacturing sector suggested a different reality. Specifically, supervisors were perceived as providing insufficient support to their subordinates in matters of quality. Some employees also highlighted that their organizations struggled to implement TQM practices fully, occasionally breaching cost and time constraints in projects; nevertheless, these organizations remained highly profitable. Overall, it suggests that manufacturing industries in Pakistan may benefit from prioritizing Supervisor Support within the framework of Total Quality Management to enhance their overall performance and production efficiency.

Total Quality and Innovation Management in Healthcare (TQIM-H) for Performance and Sustainability

In this evolving human society, innovation becomes important in healthcare to serve the need of patients. At the same time, quality is a necessary fundamental in healthcare since healthcare is an industry that involves human lives. Hospitals should manage both innovation and quality together to allow the best organizational performance. However, there is still a gap in integrating quality and innovation in healthcare. Therefore, this article aims to develop the integrated framework of total quality and innovation management in healthcare (TQIM-H) affecting healthcare performance. This article used mixed method methodologies to develop the integrated framework, which consisted of a systematic literature review, interviews with healthcare experts, multiple case studies in the Asia Pacific region hospitals, and triangulation testing with external datasets. From this article, the TQIM-H consisted of seven dimensions, which are Context of the Environment (Internal and External), Leader, Support, Planning, Operation, Tools and Analysis method, and Improvement, all of which resulted in positive healthcare performance, which is the organizational sustainability, including three sustainability impacts: economic, environmental, and social dimension.

Implementation of TQM Education in Increasing Interest in Learning Tetum as the National Language of Timor Leste

This research aims to evaluate the implementation of Total Quality Management (TQM) in schools, specifically focusing on Tetum language learning at Damea Liquitei Maubisse Elementary School. The study used a descriptive qualitative method to conduct field research involving the development team, teachers, and principals as key informants. The research sheds light on the concerted efforts to implement TQM in educational settings and its implications. Key areas of investigation include TQM goals in schools, challenges encountered in TQM application, and the tools utilized to develop Tetum language learning within the TQM framework. The findings contribute valuable insights to the broader discourse on enhancing educational quality through TQM practices.

Total Quality Management, Safety and Stakeholders Satisfaction: Model for Healthcare Administration

Total Quality Management, Safety and Stakeholders Satisfaction: Model for Healthcare Administration

Organisational performance in the post-COVID era led by top leadership: Focus on the mediating effects of value co-creation mindset

In the midst of the transformations brought about by COVID-19 in contemporary society, new approaches and leadership styles are essential to ensure organizational success and sustainability. This paper aims to explore the significance of a mindset focused on co-creating value as a support for post-COVID-19 organizational performance and quantitatively validate its impact. Under the influence of COVID-19, it has become evident that conventional approaches alone are insufficient to guarantee the quality of organizational management. In a context where traditional management models no longer suffice, organizations must possess the capacity for adaptation and transformation. To achieve this, the fostering of a shared value co-creation mindset within the organization is crucial. The paper investigates the mediating effect of a value co-creation mindset on the relationship between top leadership and business performance within the framework of total quality management (TQM). By employing quantitative methods and analyzing 300 datasets collected from an online survey, this study examines the direct and indirect effects of top management leadership on performance, highlighting the mediating role played by the value co-creation mindset. The findings reveal a noteworthy insight into the dynamics of leadership and organizational culture in the post-COVID-19 era. While the direct impact of top management leadership on performance appears to be insignificant, the indirect influence mediated by the adoption of a value co-creation mindset is highly relevant. This suggests that the significance of top management leadership lies in its ability to foster an internal culture that facilitates trust-building between top management and employees and encourages value co-creation. In the context of the co-existence with COVID-19 in the foreseeable future, the implications of these findings are profound. It is evident that organizational sustainability and success hinge not solely on leadership with a clear message but also on the cultivation of shared values as an integral part of the organizational culture. As organizations navigate the challenges and opportunities presented by the post-COVID-19 landscape, the role of leadership and the cultivation of a value co-creation mindset emerge as pivotal factors in charting a course towards enduring success and resilience.

Identify Obstacles in Implementing Total Quality Management Framework in the Ghanaian Construction Sector using Exploring Factors Analysis Technique

The concept of total quality management improves an organization’s performance, but there are several obstacles to its practical application. This study therefore identifies the obstacles to implementing the Total Quality Management (TQM) framework in the Ghanaian construction sector. A survey questionnaire was employed for the study, and the results were based on responses from 536 of 641 questionnaires sent out to the top management in the Ghanaian construction sector. The sample frame for the study was determined from the population made up of one thousand two hundred and eighty-two (1282) small to large-sized (D4K4 to D1K1) good-standing construction firms registered with the Association of Building and Civil Engineering Contractors of Ghana (ABCECG). The data was analysed using the Exploratory Factor Analysis (EFA) technique. Cronbach's alpha was used to measure the reliability of the study instrument. While the Kaiser-Meyer-Olkin and Bartlett's tests of sphericity were employed to assess sampling adequacy and significance. The study identified sixteen obstacles in implementing TQM framework in the Ghanaian construction sector. The five most significant potential obstacles among the sixteen identified obstacles in the ranking were: lack of understanding of TQM; lack of enforcement by the agencies responsible for regulating the application of TQM; inadequate TQM systems; lack of enthusiasm for TQM implementation; and lack of a TQM policy. All sixteen items (obstacles) identified were found to have a high impact on TQM implementation in the Ghanaian construction sector. Hence, understanding these identified obstacles to TQM implementation will enable construction managers to develop more effective strategies for improving TQM implementation in the Ghanaian construction sector. The study contributes to existing literature by using exploratory factor analysis techniques to identify obstacles to total quality management implementation in the Ghanaian construction sector.

Investigation of the Relationship Between Psychological Intimidation And Alienation From Work to Which Classroom Teachers Are Exposed Dec

In this study, which aims to examine the basic characteristics of classical management theories in educational management, not only the characteristics and basic characteristics of classical management theories will be mentioned, but also the total management theories will be contacted. Classical Management Theories are theories that try to reach a single management theory by explaining the functions and principles of management. Classical management theorists have defended the view that what is good for the organization is also good for the employee by putting the organization at the center in the understanding of total quality management. They have generally approached the organization from a mechanical point of view, focusing especially on the organizational structure; they have accepted the unmanned organization view. However, the pressure created on the organization by the rapidly falling economic earnings and the need for more employment prevented the studies on the subject. Within the framework of total quality management, he considered the individual within the organization as a productivity tool or machine and evaluated his expectations, needs, cultural differences in a minimal way. Besides, the fact that they see management as a profession, support managers with some principles and techniques, guide them, show them Deceptions, can be counted among the contributions of classical management theorists to the science of management. It is obvious that classical management theories are competent in the field of total quality management. It is possible to see the effects of classical management theories in the application of total quality management understanding to all areas of life. With the approach, the efficiency-oriented life fashion has dominated; all elements in working and business life have attracted attention in terms of productivity. Key Words: Classroom Teacher, Psychological Intimidation, Alienation from Work

A conceptual framework of total quality management on innovation performance in the banking sector

PurposeThe “United Nations' Sustainable Development Goal” 9 seeks to “… foster innovation” in all sectors of an economy. Thus, this conceptual piece addresses the indirect effect of innovative behaviour (INB) between total quality management (TQM) and innovation performance (INP). It further explores the context-contingent effect of four external factors [government regulation (GOV), market dynamism (MKD), competitive intensity (CMP) and technological turbulence (TUR)] on the TQM–INB linkage.Design/methodology/approachBy incorporating both theoretical and empirical works in the fields of strategic management, innovation and business performance, this conceptual piece constructs a conceptual model, using a systematic literature review, alongside suppositions that can be tested in further studies.FindingsThis conceptual piece puts forward that TQM will be favourably connected to INP, and this favourable association will be mediated by INB. Moreover, GOV, MKD, CMP and TUR will have a favourable context-contingent effect on the favourable direct connection between TQM and INB.Research limitations/implicationsThis conceptual piece affords suggestions for both practitioners and researchers alike in the areas of innovative and strategic decision-making in banking establishments for reinforcing INP by introducing TQM, INB, GOV, MKD, CMP and TUR as innovative-strategic tools. It also delivers suggestions for forthcoming academics to examine this conceptual piece, empirically, in diverse banking sites worldwide.Practical implicationsPractical lessons for managers, employees, customers and consultants within the banking sector for the superior advantage of all key stakeholders are deliberated.Originality/valueThis study provides a new model to demonstrate how TQM leads to INP by passing through INB of employees, and how TQM fosters INB under diverse degrees of GOV, MKD, CMP and TUR. It shows how internal factors (7 TQM dimensions) and external factors (GOV, MKD, CMP and TUR) interact to foster employee INB. It also underscores the theoretical authority of three theories utilised, both individually and in combination, by using them to explain new relationships.

TQM practices and their impact on organisational performance: the case of India’s deming-award industries

This paper focuses on different Total Quality Management (TQM) practices implemented by Deming-awarded Indian industries and examines the impact of commonly used TQM practices on organisational performance. In this study, organisational performance is taken as a function of satisfaction and business performance. The hypotheses and conceptual TQM framework were designed and formulated based on the perspectives of Deming-awarded Indian organisations. Data was collected from the Indian Deming awarded industries and analyzed using structural equation modelling. The findings show that all selected TQM practices directly and positively impact organisational performance. Satisfaction and business performance attained through TQM practices are positively linked with enhanced organisational performance. The study's findings provide valuable knowledge of the relationships between different TQM practices and organisational performance. The study findings will also aid other organisations in selecting TQM practices and establishing a suitable TQM framework.

Developing Green Healthcare Activities in the Total Quality Management Framework.

This study examines the effectiveness of green healthcare activities in hospitals based on the total quality management (TQM) framework. The proposed research model and associated hypotheses were tested using structural equations modeling based on the data collected from 261 employees at general hospitals in South Korea. The results of the study revealed that the role of top management is essential for the successful implementation of green healthcare activities through motivating employees for their active participation in the program, providing continuous education and training on the importance of environmental sustainability, and diligent monitoring of the progress at the organization level. The study findings provide theoretical and practical implications on strategic approaches to planning and implementing green healthcare activities in hospitals for the greater good.

Observing A Head of Study Program’s Leadership Style at an Islamic-based University in Indonesia

Various internal conflicts in education management generally occur due to poor leadership. Therefore, good leadership and governance are needed. This exploratory case study investigates the practices of a head of the study program at an Islamic-based higher education institution in South Sulawesi, Indonesia. Using the framework of Total Quality Management (TQM), a movement philosophy that aims to help solve personal problems in education, especially leadership, this study examines how this leader implements those principles as his typical leadership style. In this regard, competence, experience, and personal character must be considered in preparation for development. These four aspects can affect performance and leadership roles in leadership, organizational, and public roles. The data of this study was collected from the observation conducted in an Islamic based higher institution in South Sulawesi. Meanwhile, to analyze the data, a thematic analysis method was used. The study's findings are divided into four main categories, namely, characteristics, operational leadership, organizational leadership, and public leadership. Implications and future recommendations are also provided.

Quality, resilience, sustainability and excellence: understanding LEGO’s journey towards organisational excellence

PurposeThis study aims to reflect on quality, sustainability and resilience as emerging organisational priorities within total quality management (TQM) and organisational excellence.Design/methodology/approachThe paper uses a conceptual approach based on reflection and theoretical studies on the philosophical foundations of quality, excellence, resilience and sustainability as cornerstones for organisational excellence. Bearing in mind that sustainable excellence rests upon a combination of systemic and soft issues that define organisational ability for resilience and sustainability, there is a need to analyse and reflect on short business cases from world-leading companies and further reflect on the fundamental principles, which have helped such companies to survive, grow and sustain. This study includes such a business case – the LEGO case. In addition, a Japanese case has been included. Japanese training material on human motivation developed in the 1980s exemplifies how company managers were trained, at that time, to understand and practice human motivation, excellence principles and tools.FindingsOrganisational excellence constitutes an evolving concept as the world becomes more chaotic and interconnected with multiple disruptive shocks. Organisational excellence challenges the inflexibilities of Newtonian mindsets, recognising the paramount importance of interactions and further underlining the significance of invisible elements such as human potentiality, motivation and values that formulate the principles of organisational excellence.Originality/valueThe paper investigates the notions of quality, resilience and sustainability and their relation to motivation and organisational excellence within the framework of business management and TQM. A world-leading company – LEGO – will be used to exemplify the theoretical findings together with the Japanese Motivation Training Programme case.

Measuring the Practice Level of Total Quality Management and its Impact on Employees Performance at ESNAD factory

The main objective of this study is to measure the practice level of Total Quality Management (TQM) and its impact on employees' performance at the organization in Saudi Arabia by selecting a local organization to assess and evaluate the following sub-objectives. i) evaluate employees' awareness of TQM principles that affects the possibility of applying TQM in the organization. ii) Critically evaluate if the organizational culture moderates the relationship between TQM and the organization's performance. iii) define obstacles seen by employees that might affect the possibility of applying TQM. To prepare research questions and hypotheses, this study used a multiphase mixed method that included both quantitative and qualitative methodologies to reach the objectives of this study. A comprehensive literature review introduced the following topics i) the Conceptual framework of TQM. ii) The development of quality management. iii) The critical success factors of TQM implementation. iv) TQM implementation challenges. The primary data is collected via an online questionnaire, while the secondary information is collected from scientific scholars' databases. The research revealed a statistically significant relationship between employees' awareness of TQM principles affecting the possibility of applying TQM in the organization and a substantial connection between TQM practice and ESNAD factory performance. Eventually, there was a statistically significant relationship between Obstacles seen by employees affecting the possibility and chances of applying TQM in the organization. There is no statistically significant relationship between Obstacles seen by ESNAD's employees acting the likelihood and opportunities of applying TQM in the ESNAD factory. Furthermore, the research found no statistically significant relationship between Organizational culture moderates the relationship between TQM and organizational performance.

Critical Success Factors Identified within Moroccan Public Higher Education Institutions

Total Quality Management is a concept which any educational institution can attain through a variety of critical success factors. This concept is one of the steps necessary to maximize success in improving quality in higher education institutions. Hence, this qualitative study used a semi-structured interview, endeavors to identify and analyze some of the critical success factors which have significant impact in Moroccan public higher education institutions under the framework of Total Quality Management. As a result of in-depth semi-structured interviews with three experienced university professors in selected public universities in the economical capital city of Morocco, this study is contributing to the literature by empirically determining the critical success factors of the TQM mostly needed in the public higher education institutions. The findings of this study bring an understanding of how certain critical factors are perceived in the Moroccan public higher education context. In addition to expand the body of the current literature, the study findings also provide knowledge that can be used as a basis to address the management needs of quality in higher education institutions. In addition, this study is the first of its kind to be addressed in the Moroccan setting / North African region.

Critical Success Factors Identified within Moroccan Public Higher Education Institutions

Total Quality Management is a concept which any educational institution can attain through a variety of critical success factors. This concept is one of the steps necessary to maximize success in improving quality in higher education institutions. Hence, this qualitative study used a semi-structured interview, endeavors to identify and analyze some of the critical success factors which have significant impact in Moroccan public higher education institutions under the framework of Total Quality Management. As a result of in-depth semi-structured interviews with three experienced university professors in selected public universities in the economical capital city of Morocco, this study is contributing to the literature by empirically determining the critical success factors of the TQM mostly needed in the public higher education institutions. The findings of this study bring an understanding of how certain critical factors are perceived in the Moroccan public higher education context. In addition to expand the body of the current literature, the study findings also provide knowledge that can be used as a basis to address the management needs of quality in higher education institutions. In addition, this study is the first of its kind to be addressed in the Moroccan setting / North African region.

Organizational reputation within the Framework of Total Quality Management: the University of Jordan as a Model

This study aimed to identify the organizational reputation of the University of Jordan (a model) in the context of its application of total quality management. The study sample consisted of (350) faculty members at the University of Jordan. The study also used the (questionnaire) tool that it developed is collect data after verifying its validity and reliability.
 
 The results of the study showed that there is a high degree in the achievement of the University of Jordan for Total Quality Management, which was reflected on its reputation, and that there were significant statistically significant differences at the level (a ≤ 0.05) in the university’s reputation as a result of its application of the principles of total quality management, which was explained by the high standards of the organizational reputation variable, starting with In terms of (creativity/strength of financial position/quality of service/social responsibility), the criterion of attractiveness was the least effective.
 
 Among the recommendations that came: maintaining the application of total quality management in the University of Jordan more effectively with continuous development and improvement, and working on marketing the University of Jordan to further improve the image in the minds of beneficiaries (existing and new prospects).