Measuring the Practice Level of Total Quality Management and its Impact on Employees Performance at ESNAD factory

Abstract

The main objective of this study is to measure the practice level of Total Quality Management (TQM) and its impact on employees' performance at the organization in Saudi Arabia by selecting a local organization to assess and evaluate the following sub-objectives. i) evaluate employees' awareness of TQM principles that affects the possibility of applying TQM in the organization. ii) Critically evaluate if the organizational culture moderates the relationship between TQM and the organization's performance. iii) define obstacles seen by employees that might affect the possibility of applying TQM. To prepare research questions and hypotheses, this study used a multiphase mixed method that included both quantitative and qualitative methodologies to reach the objectives of this study. A comprehensive literature review introduced the following topics i) the Conceptual framework of TQM. ii) The development of quality management. iii) The critical success factors of TQM implementation. iv) TQM implementation challenges. The primary data is collected via an online questionnaire, while the secondary information is collected from scientific scholars' databases. The research revealed a statistically significant relationship between employees' awareness of TQM principles affecting the possibility of applying TQM in the organization and a substantial connection between TQM practice and ESNAD factory performance. Eventually, there was a statistically significant relationship between Obstacles seen by employees affecting the possibility and chances of applying TQM in the organization. There is no statistically significant relationship between Obstacles seen by ESNAD's employees acting the likelihood and opportunities of applying TQM in the ESNAD factory. Furthermore, the research found no statistically significant relationship between Organizational culture moderates the relationship between TQM and organizational performance.