Total Quality and Innovation Management in Healthcare (TQIM-H) for Performance and Sustainability

Abstract

In this evolving human society, innovation becomes important in healthcare to serve the need of patients. At the same time, quality is a necessary fundamental in healthcare since healthcare is an industry that involves human lives. Hospitals should manage both innovation and quality together to allow the best organizational performance. However, there is still a gap in integrating quality and innovation in healthcare. Therefore, this article aims to develop the integrated framework of total quality and innovation management in healthcare (TQIM-H) affecting healthcare performance. This article used mixed method methodologies to develop the integrated framework, which consisted of a systematic literature review, interviews with healthcare experts, multiple case studies in the Asia Pacific region hospitals, and triangulation testing with external datasets. From this article, the TQIM-H consisted of seven dimensions, which are Context of the Environment (Internal and External), Leader, Support, Planning, Operation, Tools and Analysis method, and Improvement, all of which resulted in positive healthcare performance, which is the organizational sustainability, including three sustainability impacts: economic, environmental, and social dimension.