TOTAL QUALITY MANAGEMENT AND ITS RELATIONSHIP TO ADMINISTRATIVE INFORMATION SYSTEMS

Abstract

Total Quality Management (TQM) is an integrative philosophy aimed at continuously improving the quality of products, services, and processes within an organization. TQM emphasizes customer satisfaction, process optimization, and a commitment to excellence at all levels of the organization. Administrative Information Systems (AIS) play a crucial role in supporting TQM initiatives by providing accurate, timely, and relevant information necessary for decision-making and performance assessment. This abstract explores the relationship between TQM and AIS, highlighting how AIS can enhance TQM implementation. The integration of AIS within TQM frameworks facilitates the efficient collection, processing, and dissemination of data, enabling organizations to monitor quality metrics effectively, identify areas for improvement, and implement corrective actions promptly. The synergy between TQM and AIS leads to improved organizational performance, enhanced customer satisfaction, and a culture of continuous improvement. By leveraging AIS, organizations can achieve better alignment of their strategic goals with quality objectives, foster a data-driven decision-making environment, and sustain long-term competitive advantage. This study underscores the importance of AIS in TQM practices, emphasizing that the successful implementation of TQM relies significantly on the robust support of comprehensive administrative information systems.