Perceptions Of Services Research Articles

Optimizing Telehealth for Diabetes Management in the Deep South of the United States: Qualitative Study of Barriers and Facilitators on the Patient and Clinician Journey.

The Deep South of the United States, and Louisiana in particular, bears a greater burden of obesity, diabetes, and heart disease compared with other regions in the United States. Throughout the COVID-19 pandemic, there has been a substantial increase in telehealth visits for diabetes management to protect the safety of patients. Although there have been significant advancements in telehealth and chronic disease management, little is known about patient and provider perspectives on the challenges and benefits of telehealth visits among people living with diabetes and providers who care for patients with diabetes in Louisiana. This study aimed to explore barriers, facilitators, challenges, and benefits to telehealth for patients with diabetes and health care providers as they transitioned from in-person to remote care during the early COVID-19 pandemic to understand potential optimization. A total of 24 semistructured qualitative interviews were conducted with 18 patients living with diabetes and 6 clinicians who served patients with diabetes to explore their experiences and perceptions of telehealth services for diabetes care. Approximately half of the participants identified as Black or African American, half as White, and 75% as female. Interviews were recorded, transcribed, and coded by experienced qualitative researchers using inductive and deductive techniques. A narrative, descriptive approach to the patient and clinician journey framed the study, including the development of internal journey maps, and reflexive thematic analysis was applied to the transcripts, with special attention to barriers and facilitators. In total, 5 themes illustrated barriers and facilitators for participants: convenience, safety, and comfort are the benefits of telehealth for patients and clinicians; yet telehealth and in-person visits are valued differently; the convenience of telehealth may have a downside; technology acts as a double-edged sword; and managing expectations and efficiency of the visit experience was an important factor. Individual experiences varied in relation to several factors, including comfort level and access to technology, health system protocols for providing telemedicine, and level of diabetes control among patients. Recommendations for optimization include providing support to help guide and inform patients about what to expect and how to prepare for telehealth visits as well as allowing clinicians to schedule telehealth and in-person visits during discrete blocks of time to improve efficiency. Further research should address how hybrid models of telehealth and in-person care may differentially impact health outcomes for patients with diabetes, particularly for people with multiple chronic conditions in settings where access to technology and connectivity is not optimal.

Users’ perception of re-designed library resources and services in IIM Lucknow

Users’ perception of re-designed library resources and services in IIM Lucknow

Perceived needs and recommendations on adolescent pregnancy-related services in the Philippines.

Adolescent pregnancy remains to be a significant social and public health problem in the Philippines, despite the widespread implementation of a comprehensive sexual and reproductive health (SRH) law. The current study explored the perceptions on teenage pregnancy and adolescent-oriented services across different views of stakeholders. Twelve focus group discussions involving sets of teenage boys and girls, teenage mothers, and parents of the teenage mothers were conducted. Data analysis using a descriptive qualitative approach adopting both inductive and deductive thematic analysis was implemented on the gathered data. Four main themes emerged from the focus groups. First, discussants expressed community perceptions, emphasizing factors perceived to contribute to the occurrence of teenage pregnancy cases. Second, the adolescents expressed the coping responses they used or have observed in others to cope with teenage pregnancy, while the teenage mothers and their parents highlighted their immediate feelings toward the event. Last, the participants verbalized their perceptions of community services including criticisms and suggestions to improve the delivery of these services. The findings underscore the importance of stratifying and customizing the delivery of adolescent services as well as the possibility of expanding the content and coverage of community actions. This study also suggests that there is a need to create local ordinances that are culturally specific based on the Republic Act 10354 or the Responsible Parenthood and Reproductive Health Act of 2012. These ordinances must be coupled with other programs on reproductive health including training of personnel, ensuring the availability of resources, and reframing service delivery to the needs of adolescents. Further research is needed to explore variability of perceptions across contexts and cultures and the need for more appropriate service delivery models, thus contributing to a better understanding of teenage pregnancy and more tangible impact toward its reduction.

Perception and reasons for the choice of informal provider among women receiving antenatal care services from traditional birth attendants in rural communities of Lagos state, Nigeria.

Unskilled delivery, particularly the use of traditional birth attendants, is a major threat to reducing maternal mortality in Africa. Despite the associated risks, there is insufficient evidence on the major reasons why pregnant women in Nigeria continue to use traditional birth attendant (TBA) services, especially in rural areas. This study, therefore, assessed the perception, reasons for use, and utilization of only TBA services in current pregnancy among rural-dwelling pregnant women in Lagos, Nigeria. A descriptive cross-sectional study was conducted among 347 pregnant women recruited from traditional birth attendant facilities at Ikorodu Local Government Area, Lagos. Data were collected with an interviewer-administered questionnaire and analyzed using SPSS version 25. Bivariate and multivariate analyses were conducted with a significance level set at p<0.05. The outcome measures included perception, utilization of only TBA services in current pregnancy, and reasons for use. Positive perception refers to positive thought, belief, or opinion held by the participants towards the TBA. All the respondents had a positive perception of TBAs, majority (70.3%) utilized TBA only while 29.7% combined TBA and healthcare facilities services in the current pregnancy. Recommendations from previous users (81.6%), welcoming and hospitable staff (77.2%), perceived spiritual protection (75.2%), and past use (68.6%), were some of the reasons cited by the respondents for utilizing only TBA services. Predictors of utilizing only TBA services were respondents' level of education, those with secondary (aOR = 0.261; 95% CI; 0.108-0.629) and tertiary (aOR = 0.352; 95% CI; 0.162-0.769) had lower utilization while the lack of health insurance coverage (aOR = 3.017; 95% CI; 1.476-6.166) were associated with higher utilization of TBAs. Respondents in this study had a positive perception of TBA services. Continuous training and an effective monitoring system of TBAs by the government and other healthcare stakeholders to improve women's birthing experiences is recommended.

Young people with migration experience and their (non) encounters with Swedish sexual and reproductive health services and information: an explorative study.

Although a growing body of literature has focused on the experience of young people with migration experience with Swedish sexual and reproductive health (SRH) services, there is a lack of deep qualitative exploration. The study aims to explore the encounters of young people with migration experience with SRH services and their understandings of factors that affect their use of these services. The findings of this study were drawn from 18 interviews conducted between October 2021 and May 2023 in Southern Sweden. A combination of convenient and snowball sampling strategies was used. Participants included in the study self-identified as Middle Eastern, migrated to Sweden, and were aged between 17 and 26. Data were analyzed using reflexive thematic analysis approach.Three themes were generated during the analysis. The first SRH services: dual perceptions and experiences shows how participants had ambivalent perceptions of SRH services, mainly the youth clinic. Some perceived the youth clinic as a stigmatized place associated with shame and SRH concerns like unwanted pregnancy and sexually transmitted infections, while others viewed the youth clinic as a safe space. The negative perceptions along with the difficulties with accessing the youth clinic contributed to low service use. The second Sexuality education: an eye-opener or a joke? reflects participants’ both positive and negative experiences and attitudes when receiving sexuality education in schools. The third SRH information: beyond formal services and education captures participants’ ways of accessing SRH information that go beyond information provided at the traditional SRH services and sexuality education in schools. These sources include the family, friends, and the internet. The study points to the need for multicomponent strategies to improve the accessibility of SRH services and draws attention to the importance of challenging norms related to Swedishness in sexuality education to foster the engagement of youth with migration experience and ensure their sexual citizenship.

Service quality of e-hailing taxi services in Johannesburg

The study examines the service quality dimensions of e-hailing taxi services for passenger flow in Johannesburg. The objective is to determine the major service quality characteristics that affect customer satisfaction for using e-hailing taxis in Johannesburg. Questionnaires were randomly distributed to 499 e-hailing taxi users in Johannesburg. This study identified and tested service quality dimensions relevant to passengers’ desire for a transport service. The study added safety and affordability to the traditional five service quality factors for analysis. The data collected were subjected to exploratory factor analysis (EFA) and regression. EFA identified reliability, tangibility, safety, and empathy as the major service quality factors for e-hailing taxis in Johannesburg. It was found that these variables significantly affect customer satisfaction with e-hailing taxi services in Johannesburg. A change in reliability will contribute about 19% to customers’ perception of e-hailing taxi services, 28% for tangibility, 15% for safety and 19% for empathy, respectively. The study indicates the importance of safety as a major service quality dimension of public transportation. It implies that e-hailing taxi operators need to pay attention to passengers’ safety with vigilance and appropriate safety measures.

ИЗУЧЕНИЕ АСПЕКТОВ ПОТРЕБИТЕЛЬСКОЙ УДОВЛЕТВОРЁННОСТИ КАЧЕСТВОМ ОНЛАЙН-СЕРВИСОВ ЗАКАЗА ТОВАРОВ АПТЕЧНОГО АССОРТИМЕНТА

The current level of development of pharmaceutical care allows consumers to buy pharmacy products remotely. Online services that provide this service (Internet pharmacies) have gained popularity both abroad and in Russia. In order to fully analyze the quality of their activities and identify opportunities for development, it is necessary to assess the consumers' perception of such services. The objective of the study was to assess customer satisfaction and loyalty of online pharmacy ordering services, as well as the availability of such services for different socio-demographic groups. The main method of the study was a questionnaire survey conducted among 424 residents of Moscow and the Moscow region, which allowed us to assess their expectations and real perceptions in the context of a number of aspects of using online pharmacies with the subsequent identification of factors that reduce the satisfaction of respondents. The following quality criteria were evaluated: interface usability, design aesthetics, order fulfillment aspects, availability and completeness of product information, and availability of pharmaceutical counseling. In addition, the Net Promoter Score and the Customer Effort Score were measured. According to most of the proposed quality criteria, the satisfaction of residents of Moscow and the Moscow region with online services for ordering pharmacy products is high. Negative values of quality coefficients for two items require paying attention to the aspects of order fulfillment, as well as the presence of remote pharmaceutical counseling services in online pharmacies. In addition, it was found that less than half (33.7%) of respondents trust information about medicines on the websites of pharmacy product ordering services.

탐정업무에서 드론 탐정의 도입과 효율적 운용 방안

As a drone is a representative cyber system of leading the 4th Industrial Revolution, the drone is being used even in areas that are difficult for humans to carry out. Accordingly, the application of drone to the detective field will bring about the large contribution to solving the problems such as the investigation into the public interest infringement related to social safety and public safety, as the search for a missing child, a missing person, a runaway, etc. and as the enterprise security management. Hence, The purpose of this study was to suggest ways to introduce and operate drones in detective activities.&#x0D; Unlike helicopter, the drone is low in maintenance expenses and can be operated freely even at night when it's hard to get a view, and can do its function not only as one living observer but also as an investigator in detective activities. Also, drones can be said to have high proof value by vividly filming the scene.&#x0D; In order for this drone to be introduced in a detective field, it is urgent to enact a detective law, first of all. And there is a need to prepare for a legal measure in which the state can manage and supervise detective services. In addition, the detective work should be determined the scope of work to the extent that it clarifies its limits and responsibilities. Thus, the negative perception of detective services must be dispelled. The authorized qualification of detective is needed to systematically perform the detective's work. On top of this, to be operated the drone detective, a legislative discussion needs to be made constantly in order to prevent and respond to the drone crime, the invasion of privacy, and the safety accident.&#x0D; This study can be said to be meaningful as a cornerstone data for the development of the drone industry as well as the development of detective and private security work at a time when there is constant discussion about the enactment of the detective law.

HEALTHCARE ON WHEELS: SOCIAL AND ECONOMIC OUTCOMES OF THE MOBILE DISPENSARY INITIATIVE BY TATA POWER DDL

This paper focuses on the social and economic impacts of Mobile Dispensary Initiative of Tata Power DDL in the JJ colony of North and West Delhi. Using an ethnographic research approach, based on their perceptions of the mobile health care services. The results show positive changes in health literacy concerning the availability of primary healthcare services to disenfranchised populations. Participants expressed the fact that they were experiencing low healthcare bills as well as the efficient delivery of services therefore the key role of the initiative to the improvement of economic stability was evident. Also, quantitative data collected through interviews, surveys, and direct observations gave a more social aspect of the social relations and community mobilization supported by the mobile dispensaries. This study emphasizes the need to come up with new solutions to some of the health issues affecting the urban dwellers and supports the incorporation of corporate social responsibility programs into the public health framework. Finally, the research provides policy implications for the extension of mobile health service and the exploration of the effects on the well-being of a community.

The impact of social media influencers on purchase intention: examining the mediating role of credibility in Sindh, Pakistan

Social media influencer marketing is a brand-new digital marketing tool where influencers shape consumers’ perceptions of products, services, and brands. They can influence buying behaviour by posting images, reviews, and personal experiences on social media. Over the past few years, consumers have significantly become aware of influencers. This research paper aims to identify the numerous characteristics of influencers affecting social media, influencing their credibility and consumer intentions towards purchasing in Sindh, Pakistan. Consequently, a framework that shows the connections between trustworthiness and reliability. A framework that can directly impact an influencer’s credibility on social media and an indirect impact on a customer’s intention to make a purchase. Closed-ended survey questionnaires were used to obtain the data, and “purposive sampling” was used to select respondents in this study. Confirmatory factor analysis, reliability, and validity tests were used to conduct and check the hypotheses. Smart-PLS was applied to the data collected for a detailed analysis. The findings of this observation stated that the consumer’s intent to make a purchase is directly affected by the influencer’s credibility on social media. However, expertise had no significant effect on the influencer’s credibility, but it indirectly impacted a consumer’s purchase intention.

Non-Muslim Customers' Perceptions on Sharia Banking Services: Evidence from Bank Muamalat Indonesia

This research aims to find out and explore the implications of sharia banking service quality in increasing loyalty among non-Muslim customers by taking a sample of non-Muslim customers at Bank Muamalat Indonesia Makassar Branch. This type of research uses qualitative research that is explanatory in nature. Primary data was obtained from observations and interviews with 8 (eight) respondents consisting of 6 non-Muslim customers and 2 employees. The research results concluded that non-Muslim customers' perceptions of banking services at Bank Muamalat were quite good. They consider Bank Muamalat to provide services that are fast response, informative and have a sense of empathy. Bank Muamalat provides the same service standards to all customers, both Muslim and non-Muslim. The mobile banking facilities owned by Bank Muamalat provide many conveniences to customers so that the informants assess that the service facilities owned by Bank Muamalat can compete with conventional banks in Indonesia.

Exploring the local perceptions of the ecological services of Lake Bosomtwe, Ghana

ABSTRACT This study used mixed methods to explore the local peoples’ perceptions of the ecological services provided by the Lake Bosomtwe. Targeting household heads, traditional leaders, and assembly members, it uses simple random sampling to survey 309 households and conducts 14 focus group discussions in seven communities. Findings indicate a good local understanding of the lake’s ecological services, with provisioning services, particularly freshwater and fish, being highly valued. The study emphasizes the significance of air quality control within regulatory services. The study concluded that the lake provides vital ecological services that sustain the livelihoods of the local community.

“When you are a parent of an autistic child, the responsibility is put on you a lot” - Learning from parents’ experiences and expectations of speech and language therapy services for autistic children in Ireland.

Autism is a neurodevelopmental disorder, characterized by deficits in social communication and interaction, restricted interests, and repetitive behaviours. Historically framed within the medical model paradigm, there are increasing calls from the autistic community to reframe autism, using the social model paradigm and embracing neurodiversity. Autistic individuals account for 1-2% of the population and access a variety of services, such as Speech &amp; Language Therapy (SLT), which support autistic individuals' engagement in society. &#x0D; There is a disparity of SLT services available for autistic people in Ireland and parents’ perceptions of services have not been investigated before. We aimed to investigate the parental experiences and expectations of SLT services for autistic children and make recommendations for stakeholders of autism service provision. This presentation is relevant to anyone interested in researching service users’ / parental perceptions and how they can guide the provision of care.&#x0D; This research formed a part of a Master’s degree. It was developed by a team of researchers representing SLT and social care services. The initial idea originated from clinical practice, where parents often voiced their concerns and expectations of care. &#x0D; Interpretative Phenomenological Analysis was used as a methodological framework for this study. Participants were parents of autistic children living in the Munster province of Ireland, and they were not previously known to the research team. Individual, semi-structured interviews were carried out to identify participants’ understanding of how they made sense of their experiences. Data was analysed in depth at an individual level before group analysis took place. &#x0D; &#x0D; Five themes emerged during group analysis: &#x0D; 1) The journey of parenting an autistic child, &#x0D; 2) The journey of experiencing services for autistic children, &#x0D; 3) The journey of navigating SLT services, &#x0D; 4) The journey of evolving therapeutic relationships and desirable clinical qualities,&#x0D; 5) The journey of evolving parental expectations of changes to services for autistic children.&#x0D; Parents’ understanding of SLT services for autism was fraught with doubts about the public health system and the financial burden of accessing private services. Parents’ searches for services revealed significant wait times and barriers to access supports. Parents desired speech and language (SLTs) with clinical experience and understanding of parents’ roles in SLT. The need for reduced waiting periods for services and compassionate support for families of autistic children was also reported.&#x0D; Findings provide insight into parents’ evolving expectations and suggested changes for services for autistic children, which are important for autism service providers. Future research should focus on autistic individuals’ and SLTs experiences of SLT services for autism.

Utilization of Health Care Facilites at Malino Highland

Health is a fundamental right that every citizen in Indonesia has and every level of society has the same right to the health services. This study aims to determine the relationship between geographical factors (distance, travel time and type of transportation) and economic factors, namely the economic ability to reach health services on the utilization of health service facilities in the Malino Highland. This research uses quantitative methods with a cross sectional approach which was carried out in July-August 2023 with a total of 114 heads of household in Dusun Balanglohe, Desa Kanreapia Village, Kecamatan Tombolo Pao, Kabupaten Gowa called Malino Highland. Data collection was carried out through surveys and analyzed bivariately. The research results show that the majority of households have not utilized health services in the last one year. Travel time and type of transportation are related to health service utilization. Meanwhile, distance, income and type of insurance have no relationship with health service utilization. The government and related stakeholders need to develop strategies to increase the accessibility of health services in the Malino highlands area. As a next step, further research can be conducted to explore other factors that may influence health service utilization, such as cultural factors, education, and community perceptions of health services.&#x0D;

Perceptions of ecosystem services and knowledge of sustainable development goals around community and private wetlands users in a rapidly growing city

Urban wetlands are well-known to provide multiple ecosystem services and are essential for achieving the UN Sustainable Development Goals (SDGs). The management practices of local institutions are strongly influential on the sustainability outcomes of urban wetlands, yet the beliefs and value systems underlying distinct management approaches have not been studied thoroughly. Therefore, this study aims to elucidate the perceptions of local stakeholders regarding the ecosystem services provided by urban wetlands, their linkages to the SDGs, and pertinent threats to the wetlands, to reveal the connections between local awareness and sustainable management practices. Using the East Kolkata Wetlands (EKW) in India as a case study, we used a mixed-method approach to interview 120 local stakeholders associated with two differentially managed wetland systems – community and private. Our results demonstrate that the community wetlands are more socially inclusive in nature than the private wetlands. The private users emphasized economic benefits and livelihood security above all, whereas the community users strongly valued diverse provisioning services and cultural services in addition to the livelihood security. Further, community users identified a greater number of ecosystem services as contributing toward the SDGs relative to private users. We suggest that sustainable development strategies consult and incorporate the perceptions of local community wetland management groups, as these management practices are rooted in more comprehensive value systems and are more aligned with sustainable outcomes. These insights reveal the importance of local awareness of ecosystem services, and may be of value to urban planners and policymakers working toward sustainable urban management.

Artificial Intelligence Technology Enabling Innovation in Museum Public Cultural Service Models

Abstract In this paper, we constructed an artificial intelligence model of environment perception and human body perception, and after filtering the irrelevant information in the environment, we collected and analyzed the three-dimensional information of the environment to realize the intelligent perception of the environment. Aiming at the transient noise that may occur in the robot’s operating environment, a time threshold is added on the basis of the traditional double threshold endpoint detection algorithm, which effectively eliminates the influence of transient noise on endpoint detection and realizes non-contact continuous speech recognition. Then the data of the perceived human body was analyzed to understand the perception of the human body by artificial intelligence. Finally, a model for museum public cultural innovation services was constructed based on AI, and the effects of AI on public cultural services were analyzed. The results show that people’s overall perception of intelligent services is 4.305 points, and the perceived functionality, perceived ease of use, perceived pleasantness, and level of intelligence have a significant positive correlation with the quality of public cultural services, with β-values of 0.286, 0.206, 0.068, and 0.378, respectively, and p&lt;0.05.

The situation and transformation of sports governance in national colleges and universities under the background of double reduction

Abstract This paper aims to improve the quality of sports development by using particle swarm optimization (PSO) based long and short-term memory network (LSTM) and support vector machine (SVM) based sports performance prediction model (SPPM) to realize the shift to information technology (IT)-based sports governance in the context of the “Double Reduction”. The effects of LSTM and PSO-LSTM are evaluated by testing individual exercise physiological data like heart rate and blood oxygen values. Test the effectiveness of particle swarm optimization neural network’s sports performance prediction model with sample data and conduct comparative experiments with multiple linear regression, genetic algorithm optimization BP neural network, and firefly optimization BP neural network, respectively. Analyzing the characteristics of the extracted samples and performing a paired-sample t-test on the sample size revealed the gap between service perceptions and expectations. The analysis shows that the overall expectation mean of parents is 4.482, and the actual perceived mean is 3.966. All the indexes fail to reach the ideal level of parents, which indicates that the delayed sports service proposed by the institutional sports needs to be further adjusted.

On conservation of world heritage Beijing-Hangzhou grand canal for enhancing cultural ecosystem services

The Beijing-Hangzhou Grand Canal carries unique social and cultural significance as a world cultural heritage, but with the acceleration of global urbanization, it has potentially severe environmental risks under continuous anthropogenic disturbances. Therefore, to protect the ecological and cultural values of the Grand Canal, it is necessary to assess the corresponding relationship of water quality to land use and the perception of ecosystem services that focus on cultural ecosystem services (CES). This study aims to analyze the water quality response to land use in the Beijing-Hangzhou Grand Canal, describe the land use types closely related to water quality, and propose corresponding management strategies for enhancing CES. This study investigated the impacts of land use structure and landscape pattern on water quality by calculating the correlation between land use structure and landscape pattern indices and water quality in buffer zones of different distances on both sides of the canal. The results show that green land dominates the land use structure and can effectively reduce water pollution in the canal. On the other hand, urban impervious surfaces showed a significant positive correlation with pollution contributing to low water quality. We accessed the impact of water quality on the perception of CES in the Beijing-Hangzhou Grand Canal and proposed optimization strategies for promoting CES. Both content analysis and thematic analysis were applied to analyze the impact of the water environment quality of the Beijing-Hangzhou Grand Canal on the perception of CES. We found that the perceptions of CES along the Beijing-Hangzhou Grand Canal are associated with the public’s opinions on its cultural heritage services and artistic inspiration services. The perceptions of CES are closely related to the quality of the water environment and riparian greenness, which affect the values of cultural heritage and conservation of the Beijing-Hangzhou Grand Canal.

Perception of climate change-related forest dieback in mountain forests among the local population

Mountain forests provide multiple benefits but are threatened by climate change-induced forest dieback. Although many studies summarize perceptions of forest ecosystem services, relatively few deal with mountain forests. The local population’s perception of forest dieback in mountain forests in relation to climate change has rarely been investigated so far. Their perspective is relevant as local people are often deeply attached to “their” forests, they actively use forest ecosystems and—as voters and taxpayers—they need to support the state’s adaptation and funding measures. Therefore, this study investigates the climate change and forest dieback perception of local inhabitants in two mountain areas of Southern Germany (the German Alps and the Bavarian Forest) with a quantitative survey based on representative online samples (n = 709). Relying conceptually on van der Linden’s (J Environ Psychol 41:112–124, 2015. https://doi.org/10.1016/j.jenvp.2014.11.012) climate change risk perception model, the results show that experiential processing, cognitive and socio-cultural factors are related to locals’ forest dieback and climate change perception, while socio-demographics show no or few connections. Nearly two-thirds (64.7%) of the respondents perceive moderate to strong forest dieback, while more than half (55.0%) of the respondents already observe consequences of climate change. The perceptions of climate change and forest dieback are positively correlated with medium to high strength. This shows that forest dieback could be interpreted as an indicator of climate change, which is difficult to observe due to its long-term nature. We identify three groups of respondents regarding preferred forest adaptation strategies to climate change. In general, respondents support nature-based forest adaptation strategies over intense measures.

A survey of drive-thru pharmacy services: Evaluating the acceptance and perspectives of community pharmacists in Saudi Arabia

BackgroundThe practice of dispensing drugs in primary healthcare centers has shifted to community pharmacies in Saudi Arabia. These changes increase demand and mandate improving their services; one such is establishing pharmacy drive-thru services. To explore the effects of drive-thru services on the pharmacy profession, this study aimed to measure community pharmacists' acceptance, perception, and satisfaction regarding drive-thru services. MethodsThis cross-sectional study design was conducted in Saudi Arabia between January 2023 and May 2023—comparing the perception, acceptance, and satisfaction of pharmacists who work in a community pharmacy that provides a drive-thru service versus no drive-thru service. Community pharmacists were invited to complete an online questionnaire consisting of four sections developed from previous studies with some modifications. Descriptive statistical analysis and an independent t-test were utilized to test the difference between the two groups (providing drive-thru service vs. non) in their responses. ResultsThis study included 380 community pharmacists, of whom 33 % provided drive-thru services and 67 % did not. Pharmacists' perceptions of drive-thru services differed significantly. Those with drive-thru services perceived lower convenience for delivering drug information and patient counseling, and they were concerned about the potential impact on their health effects (M = 3.15, SD = 1.34) compared to those without (M = 3.58, SD = 1.10), t (378) = -3.32, p < 0.01). However, they recognized the convenience of serving sick patients, the elderly, disabled individuals, and mothers with children in cars (M = 3.71, SD = 1.17), which was higher than those without (M = 4.04, SD = 1.21), t (378) = -2.70, p < 0.01). Regarding the current pharmacy layout suitability, pharmacists with drive-thru services found it more suitable (M = 3.13, SD = 1.14) than those without (M = 2.49, SD = 1.14), t (378) = 5.1, p < 0.01). However, the two groups had no significant difference in overall satisfaction. ConclusionPharmacists working in pharmacies offering drive-thru services recognized certain benefits but also expressed concerns about health effects and decreased convenience for counseling. These findings provide valuable insights for policymakers and pharmacy management, highlighting the nuanced views of pharmacists in adopting drive-thru services.