Perceptions Of Services Research Articles

Exploring healthcare providers’ perspectives on virtual care delivery: insights into telemedicine services

BackgroundThe rapid advancement of technology has led to a concurrent advancement of telemedicine, that is the delivery of medical services over a long distance using technological methods. The consistently growing numbers of COVID-19 cases warranted the use of telemedicine as an alternative method of care-delivery. This study aims to evaluate perceptions of healthcare services provided virtually among healthcare providers (HCPs) in Kuwait and to assess their acceptance and intention to implement such services.MethodsAn exploratory mixed methods design was conducted, where in phase one HCPs’ perceptions towards telemedicine were explored through an online questionnaire and the quantitative data were summarized by descriptive analysis using SPSS. Scores for usefulness and for attitude toward the use of telemedicine were calculated. Then semi-structured interviews were conducted in phase two and the qualitative data were analyzed thematically.ResultsIn phase one, 421 HCPs answered the questionnaire. In terms of telemedicine knowledge, 15.4% of HCPs had previously used telemedicine technology and 39% already knew about it. Additionally, 42.3% preferred to use telemedicine, and 88.5% had a moderate to high usefulness score. Telemedicine’s ease of use was perceived positively. Attitude median score was 73 with an IQR of 16 (63–79). Half of the participants intend to use telemedicine.In phase two, twenty-two interviews were conducted resulting in six themes; HCPs’ acceptance of telemedicine, facilitators and motives for telemedicine implementation, skills and training required to conduct telemedicine, barriers limiting the use of telemedicine, strategies to overcome the barriers, and benefits of telemedicine.ConclusionMost of the HCPs favor telemedicine integration into Kuwait’s healthcare system as their perceptions of telemedicine were overall positive, paving the way to develop implementation strategies.

Exploring residents' perceptions of ecosystem services in nature reserves to guide protection and management

Understanding residents' perceptions of ecosystem services (ESs) is important for modern ecosystem management. However, these perceptions are often overlooked in managing nature reserves, leading to decreased residents' participation in policy implementation. This study proposes to investigate the perceptions and ecological concepts contained in ESs among residents using a questionnaire survey. The results showed that: (1) Residents prioritize supporting services and they value “leisure and recreation” the most, followed by “air purification” and “habitat for animals and plants”. (2) Perceptions of different ESs have significant spatial differences, and distance significantly affects residents' perceptions. (3) Most types of ESs are significantly correlated with each other, and indigenous ecological concept has a profound impact on their perceptions. (4) Education and livelihood play a positive effect on the perceptions of ESs, while nationality, gender, age, distance, and relief show a negative influence. Improving education levels, establishing community rules and regulations, strengthening humans and nature connections, using ecological indigenous concepts in environmental management, and integrating residents' perceptions into regional development planning are some suggested solutions. This research study provides valuable insights into incorporating residents' perceptions and indigenous knowledge into ecological management and policy development at local and regional levels.

Da li su srpske banje prepoznate kao centri savremenog zdravstvenog turizma - proučavanje percepcija domaćih gostiju

This study assesses the current state and potential of Serbian spas as centers for contemporary health tourism, focusing on the perceptions and preferences of local guests. It examines how traditional spa services such as thermal pools and saunas are highly valued, while modern wellness programs and alternative treatments are less used but show growth potential. The survey assessing health and wellness service perceptions was carried out among Serbian citizens, particularly in Belgrade and the major spa towns of Sokobanja and Vrnjačka Banja, which together account for approximately half of the national spa turnover. Data was collected using both paper questionnaires and an online CAWI system, accumulating a total of 368 responses from June to September 2022. The study identifies significant opportunities for Serbian spas to expand and diversify their offering to meet changing market demands and emphasizes the need for strategic investment in infrastructure, service quality, and marketing. Through a comprehensive analysis, this research aims to inform and guide Serbian spas to adapt to global trends in health tourism and ensure their sustainable development and competitiveness.

Future Green Mobile Communication Technology Facing the “Double Carbon” Goal

The goal of “double carbon” (namely “peak carbon dioxide emissions” and “carbon neutrality”) proposed by China for the first time is an important layout in the Tenth Five-Year Plan, and it is also the key goal to realize the green and sustainable development of mobile communication networks in the future, and it is also the foundation for China’s international carbon asset pricing right and the world carbon trading platform. Among them, the difficulty in realizing green communication lies in maintaining the growth of business volume. Reduce network energy consumption and carbon emissions. This paper studies the green communication technology from the perspective of energy saving and emission reduction on the mobile communication network side and the perspective of the integrated architecture of communication network and multi-energy energy network. The research results show that the key to realize green communication technology lies in the mutual matching of network resources, energy resources and business distribution, while the existing technology can only achieve one-way matching of network resources and business distribution. Or the one-way matching of energy resources and service distribution. Based on this, this paper proposes a native green grid architecture with communication, perception and energy fusion, which has the ability of energy perception and service perception, supports the two-way matching method of network resources, energy resources and service distribution, and realizes the continuous growth of service while significantly reducing the energy consumption and carbon emissions on the mobile communication network side by eliminating the randomness and suddenness of service distribution and energy distribution.

The Uptake of Mediation from Black Asian and Minority Ethnic families in Edinburgh, Scotland.

Cyrenians Mediation and Support Service (CMSS) has been operating inScotlandsince 2006.Working in partnership, the Early Intervention Partnership (EIP) in Edinburgh is a collaborative project between Cyrenians and Rock Trust with the aim of tackling youth homelessness through early intervention and preventing relationship breakdown due to conflict and arguments within families. In recent years, anecdotal evidencehas suggestedthat the service may not be receiving referrals proportionate to the population of Black, Asian, and Minority Ethnic (BAME) communities in Edinburgh. This led to CMSS applying fora research grant to carry outresearch to determine the uptake of the mediation and support service fromthose ofBlack,Asian and Minority Ethnic (BAME) backgrounds living in Edinburgh, and to compare this against the percentage of the population living in Edinburgh from BAME backgrounds. We were also keento listen to professionals working with BAME communities about their perception of the mediation service, as well as what they would look for themselves in a mediation service. This paper describes the research and its findings. Following the research, steps weretaken to implement the recommendations of the research, which are described below. But, first,weprovide some context and background to CMSS and mediationservice. Then, wereview studies of BAME communities and their access to services, including mediation, in the UK. From this, we identifysome of the barriers that are particular to BAME communities accessing services, which could be relevant to a mediation service that seeks to break down barriers to its services.

Perceptions of mountain ecosystem services in Golija-Studenica Biosphere Reserve, Serbia: latent transformation from sustainable towards regenerative tourism

Perceptions of mountain ecosystem services in Golija-Studenica Biosphere Reserve, Serbia: latent transformation from sustainable towards regenerative tourism

ИЗУЧЕНИЕ ВОСПРИЯТИЯ ЗАИНТЕРЕСОВАННЫХ СТОРОН КАК ОПОСРЕДУЮЩЕГО ФАКТОРА ПРИ ОЦЕНКЕ ЭФФЕКТИВНОСТИ ЭЛЕКТРОННЫХ СЕРВИСОВ ДЛЯ ПРЕДОСТАВЛЕНИЯ ГОСУДАРСТВЕННЫХ УСЛУГ

This study reveals stakeholders' perceptions regarding electronic services in two local government cities, evaluates their impacts, and identifies existing opportunities and challenges. As a result, respondents indicated they are satisfied with the quality, responsiveness, accessibility, information disclosure, stakeholder perceptions, and effectiveness of electronic services. However, when the perception as an intermediary is considered, this factor gives meaning to the effectiveness of e-services. These findings provide valuable insights by offering an in-depth understanding of the factors influencing decision-making processes, social interactions, and the dynamics underlying the relationships between various stakeholders in the context studied. Local governments as providers of public services cannot be satisfied with just evaluating from one internal perspective; the perceptions of external stakeholders, including citizens, business actors, and community organizations, must be a key element in measuring the success and effectiveness of the services provided. In countries where local cultural attitudes are still very strong, the community's cultural values play a significant role in shaping the interactions and relationships between citizens and the local government. These values ​​influence people's perceptions of government policies and services and determine their trust, participation, and support for government initiatives and programs launched.

Gap analysis of service quality and associated factors at the oncology center of Tikur Anbessa Specialized Hospital, Addis Ababa, Ethiopia, 2022: a cross-sectional study

ObjectiveTo measure the gap between expectations of patients with cancer for oncology services and their perceptions of the actual service and to identify associated factors at the oncology centre of...

Стратегічне управління підприємством у контексті економіки вражень: інтеграція емоційного маркетингу в бізнес-модель

This article addresses the pressing issue of strategic enterprise management within the framework of the modern experience economy. The main objective of the article is to demonstrate the necessity of integrating emotional marketing into a company's business model to enhance its competitiveness and meet consumer needs. Various approaches to strategic management and their adaptation to the conditions in which preference is given to the emotional perception of products and services are analyzed. By reviewing, systematizing, and summarizing the scientific works of numerous scholars, the article emphasizes that traditional approaches to enterprise management no longer meet the contemporary market challenges. In the context of global competition, enterprises are compelled to seek new ways to attract and retain customers. A crucial component of this process is understanding the psychological aspects of consumer behavior, as well as the enterprise's ability to rapidly adapt its strategies to changing market demands. This not only ensures increased profitability but also enhances brand reputation. It is substantiated that the successful implementation of an emotional marketing strategy requires changes in enterprise management approaches at all levels—from operational to strategic. This includes the development of new methods for evaluating the efficiency of marketing activities focused on consumers' emotional responses, as well as the implementation of innovative technologies that allow for a better understanding and fulfillment of customer needs. The article also notes that the implementation of emotional marketing requires continuous market monitoring and a readiness for rapid changes on the part of enterprises. This entails the need for developing flexible management strategies that allow for quick responses to new trends and the adaptation of offerings to individual customer needs. Additionally, it is important to ensure synergy between different enterprise departments to maximize the impact of the implemented measures. Future research prospects in this area include developing specific approaches to evaluate the efficiency of integrating emotional marketing into an enterprise's business model, as well as analyzing the impact of such strategies on the long-term sustainability of the enterprise in a changing market environment.

Perceptions of Mental Health in the LGBTQ+ Student Community: Needs, Barriers, and Access

In 2020, the COVID-19 pandemic devasted health outcomes and economies globally. As a result, many suffered financial hardships, childcare challenges, and poor mental health due to the pandemic’s negative effects. Young people were particularly affected by the pandemic as it pertained to education, social isolation, and access to essential resources and services. Additionally, the U.S. experienced a rise in anti-LGBTQ+ proposals and laws were introduced or passed in various states across the country, particularly in the South. LGBTQ+ youth and young adults are more likely to experience and report poor mental health compared to their straight counterparts. As a result, my two research collaborators (Dr. Gayle Beck and Phillis Lewis) and I proposed to examine the perceptions of mental health services, access, and availability among the LGBTQ+ student community and LGBTQ+ identifying faculty and staff on the University of Memphis campus. As a result of the pending or enacted anti-LGBTQ+ legislation and the effects of the pandemic, a needs assessment was conducted. Three methodological approaches were used to capture student, faculty, and staff insights; an online survey, focus groups, and interviews. The results of the needs assessment suggest that efforts could be used to improve access and reduce barriers for LGBTQ+ students on campus to improve overall mental health by facilitating the provision of counseling services, improving the campus atmosphere for students via training, and supporting LGBTQ mental health on campus.

Sustainable Mangrove Ecotourism Performance in Aceh Jaya: Potential and Competitiveness Analysis

This study aimed to analyse potential and competitiveness of sustainable mangroves in Aceh Jaya region as an alternative tourism destination. The ecotourism potential was identified from the existing onsite biodiversity, while the competitiveness level was investigated by distributing a questionnaire to 100 visitors asked about their perceptions of attraction, accessibility, ancillary services, amenities and activities regarding the mangrove site. A qualitative descriptive analysis was used to investigate the ecotourism potential and the competitiveness level was evaluated by scoring the competitiveness attributes on a 1- to 4-point scale where 1.00-1.74 (very low); 1.75-2.49 (low); 2.50–3.24 (high); and 3.25-4.00 (very high). The results on the biodiversity assessment showed that there are six species of mangrove vegetations were detected at this site, including Rhizopora mucronata, Rhizopora apiculata, Rhizopora stylosa, Bruguiera cylindrical, Bruguiera gymnorhiza, and Nypah fruticans. In this ecosystem, the existence of crocodiles in captivity and specific aquatic wildlife (i.e., Cerithidea sp.) was also observed. Regarding the competitiveness level, the highest performance score was the mangrove “attraction” (scored 3.29), followed by “amenities” (scored 3.06) and “ancillary services” (scored 2.99), whereas the others were scored with the lowest performance attributes. To increase competitiveness, it is necessary to improve transportation and public facilities at mangrove ecotourism location.

Utilization and perceptions of language assistance services by medical trainees: a pathway to language certification.

Access to language assistance is a patient's right under federal law. Despite this, underuse of language services persists. The aim of this study was to explore the interest in obtaining bilingual certification and to describe perspectives on language services by resident physicians. Between May and August 2021, we conducted a cross-sectional survey of residents at a public, urban hospital serving mostly patients with limited English proficiency (LEP). We assessed resident perspectives on language services, exposure to language-related trainings, non-English language (NEL) skills, and interest in bilingual certification. A total of 214 residents of 289 completed the survey (a 74% response rate). Of the 95 residents who used their NEL for patient care, 65 (68%) would be interested in bilingual certification. Sixty-nine (33%), 65 (31%), and 95 (45%) residents disagreed or strongly disagreed with being satisfied with the language services available, convenience, and sufficient equipment, respectively. Furthermore, 28 (13%) disagreed or strongly disagreed that they could achieve bi-directional communication with LEP patients. Over a quarter of the residents expressed interest in bilingual certification and were likely to pass the certification exam. Many reported using their own NEL skills without certification and held negative views on services and trainings.

Looking at Tuberculosis Through the Lens of the Vulnerable Population in Parañaque City

This study aimed to support Tuberculosis (TB) advocacy and demand generation initiatives by documenting the experiences of selected population groups in Parañaque City, Philippines. It explored vulnerable populations' perspectives on tuberculosis, health promotion activities, challenges in maintaining health, and access points to health services and information. Through focus group discussions and key informant interviews, 22 elderly individuals, 18 tricycle drivers, 12 barangay health workers, and two public health nurses participated in the study. The findings highlighted various aspects of TB knowledge and awareness, including identification, risk factors, lifestyle, and treatment. The themes that emerged around understanding TB identification included perceived susceptibility, misconceptions, and treatment approaches. Participants' experiences underscored access to information and services, health-seeking behavior, and emotional responses regarding TB. Challenges identified included household situations, perceived stigma, and discrimination, shedding light on community attitudes. Varying perceptions of healthcare services were noted, with some valuing free services at health centers while others found access challenging. The study also underscores the importance of community TB knowledge, tailored healthcare, stigma reduction, and ensuring access to health programs, particularly for vulnerable groups. Advocacy recommendations include maximizing community-based information sharing through training, developing tailored health education approaches, and enhancing health literacy materials. Furthermore, advocating for flexible healthcare service delivery options, stigma reduction activities, and increased community engagement efforts are crucial. These measures are vital for effective TB control and improving overall community wellbeing, particularly in addressing the unique needs of vulnerable populations.

User Satisfaction with Primary Health Care Rehabilitation Services in a South African Metropolitan District.

Rehabilitation services are critical to improve health outcomes, particularly at community level within primary healthcare settings. As groups with an interest in the health system, rehabilitation service users' and caregivers' involvement in various aspects of health system strengthening is important for healthcare planning and evaluation. This study aimed to explore rehabilitation service users' perceptions of the rehabilitation services and their effect on their functioning in the Johannesburg Metropolitan District. A qualitative study was conducted using purposive sampling of participants attending rehabilitation at nine provincially funded clinics. Semi-structured interviews were conducted, and data were analysed using reflexive thematic analysis. The findings revealed the theme of happy with rehabilitation services and five associated categories, namely (1) service provider actions, (2) service organisation, (3) service user actions, (4) service access, and (5) service outcomes. The participants expressed overall satisfaction with their experiences of rehabilitation services, highlighting the importance of effective communication, patient-centred care, strong therapeutic relationships, and active patient engagement to achieve positive outcomes. This study provides the evidence for maintaining and extending rehabilitation at the PHC level in support of the health policy changes proposed for South Africa.

Perception of INFLIBNET Activities and Services among Research Scholars of Science Stream of Kurukshetra University, Kurukshetra

Perception of INFLIBNET Activities and Services among Research Scholars of Science Stream of Kurukshetra University, Kurukshetra

The Perception of Stakeholders on the Forest Ecosystem Services: National Parks in China and Canada

The stakeholders’ perceptions of forest ecosystem services (FESs) vary among different stakeholder groups. This study, using China’s Shennongjia National Park Pilot (SNP) and Canada’s Banff National Park (BNP) as case studies, identifies and evaluates the preference characteristics of key stakeholders (including farmers, individual operators, government officials, and tourists) toward various FESs. We utilized Q-methodology and semistructured interviews to conduct a sorting of 23 Q-statements regarding FESs, across 7 categories (ranging from −3 to +3), with 24 Q-participants. Stakeholders’ preferences toward FESs were categorized into 3 common perspectives: tourism and culture, production and livelihood, and ecological conservation. Different types of stakeholders hold both consensus and divergence regarding their views on FESs. For instance, there was strong consensus on services related to “natural ecotourism and biodiversity conservation”, while stakeholders expressed strong opposition regarding services related to “forest protection”. Furthermore, stakeholders elucidated the reasons behind their preferences for different types of FESs. Overall, our study indicates that besides considering the services provided by forests themselves, policymakers also need to pay attention to the preferences and divergences in needs among stakeholders of national parks. This ensures a more comprehensive fulfillment of diverse societal needs and facilitates the formulation of more effective policies to promote the sustainable management and conservation of national parks.

Gender-Based Service Quality Evaluation of Multimodal Public Transportation in DKI Jakarta

In DKI Jakarta, despite the extensive infrastructure development, there has been a significant decline in the usage of public transportation. This can be attributed to the inadequate quality of the services provided. Various studies have highlighted the significance of evaluating the quality of service in public transportation to ensure passenger satisfaction and attract new users. However, there is no agreement on the most effective methodology and suitable indicators for conducting such analyses. In addition, there is a growing recognition of the importance of promoting gender equality in multimodal public transportation (MMPT) and understanding gender differences and perceptions of MMPT services. A case study was carried out in DKI Jakarta, the capital of Indonesia, to analyse the influential indicators of the quality of MMPT. The analysis used the Importance Performance Analysis (IPA) combined with the Tarrant and Smith procedure. These indicators greatly impact the perception of MMPT services for both genders. Safety against crimes, facilities for disabled people, pregnant women, and senior citizens, announcements in the required language, clarity in travel-related information, and availability of seats inside vehicles are the most influential indicators of the quality of the services. However, there are significant differences in how women and men perceive the importance and performance of indicators related to seating availability, coordination between transport operators, and passenger information.

ECONOMIC IMPACT OF COMMUTERS AND DRIVERS’ PERCEPTION OF MINIBUS (KOROPE) AS A MEANS OF PUBLIC TRANSPORTATION IN OSOGBO, OSUN STATE, NIGERIA

The Osogbo metropolitan has seen several transportation-related problems due to its dense population, limited road space, land-use characteristics, absence of mass transit, poorly executed development plans, and encroachments on private property. The specific objectives are to identify the socioeconomic characteristics of the participants in Osogbo, Osun state; investigate commuters' and drivers' perceptions of Korope transport services in Osogbo, Nigeria; and evaluate the function of Korope transport services in the study area concerning public transportation. Data was gathered using a structured survey design questionnaire. The purposive sampling method was employed. In Osogbo, Osun state, Nigeria, commuters, passengers, and Korope transport operators and owners make up the study's population. However, 1,500 of those commuters, passengers, and Korope transport operators reside in Osogbo, Osun state, Nigeria. The study's sample frame consists of passengers in Osogbo, Osun state, Nigeria, as well as Korope transport providers and owners. A sample of 177 respondents was chosen at random. Both inferential and descriptive statistics were used in the data analysis. The findings show that the F test yields asymptotic significance values of 0.000 (less than p value of 0.05) and 54.534 (more than the tabulated f-value of 2.32). Consequently, the null hypothesis is disproved and the alternative is approved. There is evidence to support the effects of connectivity, affordability, dependability, accessibility, and ease of use on intraurban mobility in Osogbo. Korope, or minibuses, are a crucial component of Osogbo, Osun State's public transportation network. Despite their increased security and overall quality, minibuses as a mode of transportation nevertheless have several obvious drawbacks. However, the report recommended that stricter safety regulations be implemented and upheld for minibuses. Frequent car inspections, driver education programs, strict adherence to speed limits and other traffic rules should all be part of these laws.

Shrub encroachment and stakeholder perceptions of rangeland ecosystem services: balancing conservation and management?

Shrub encroachment and stakeholder perceptions of rangeland ecosystem services: balancing conservation and management?

Community perceptions of public library services in rural communities in Edo State

This study evaluates the effectiveness of public library services in promoting community development in Edo State, Nigeria. Utilizing a quantitative survey approach, the research assesses key areas including resource utilization, facility adequacy, staffing levels, infrastructure, and the availability of materials for personal and community development. Analysis of the data collected from the Ulemon community members across different age groups highlight significant challenges such as inadequate resources, insufficient staffing, and gaps in the provision of essential information for community development, while the facilities and infrastructure were found to be in a good state that is well above average, but not in an excellent state. The findings underscore the need for a comprehensive strategy to enhance library services, aligning with Sustainable Development Goal 4, Target 4.6. This study recommends adopting sustainable community engagement with Strategic actions. By implementing the recommendations, public libraries in Edo State can significantly improve their role in fostering lifelong learning and community development, and this transformation will contribute to broader social, economic, and environmental benefits, positioning libraries as vital components of sustainable community development in the region.