Perceptions Of Services Research Articles

Perceptions of impacts and management of invasive alien plants: a case study from Mirzapur, India

Invasive alien plants (IAPs) have become a serious threat to biodiversity, agriculture and socio-economic development. Several aspects, including the ecological and economic impacts of IAPs have been explored in the recent past, however, perceptions of ecosystem services (ES) and ecosystem disservices (EDS) have not been well studied. IAPs affect the lives of local people both positively (providing ES) and negatively (providing EDS). IAPs in this region have not been studied through the aspects of ES and EDS that integrate the views and perceptions of local communities. Keeping in view this research gap, the present study was conducted in the Mirzapur district (Uttar Pradesh, India) where IAPs are widely distributed. In five sites covering a rural to urban gradient with increasing distance from forest, we randomly selected 100 respondents–20 from each of the five sites for the survey. A semi-structured questionnaire was used to collect respondents’ perceptions on ES and EDS supplied by IAPs in their local habitats. The questionnaire was designed to obtain data on awareness and knowledge, perceptions of ES and EDS, attitudes toward management, and socio-demographic information. Results indicated that 95% of respondents were familiar with at least one of the 12 IAPs identified as being important in the region. Ipomea carnea and Stylosanthes hamata were the most and least frequently cited plants, respectively. Medical use and reduction in soil fertility were most perceived as ES and EDS, respectively. The value of Spearman’s rank correlation coefficient (Spearman’s ρ = 0.487, p > 0.05) indicates a non-significant correlation between ranks of ES and EDS cited by respondents. Older and less educated people were more aware of the impacts of IAPs. Uprooting was the most commonly used management practice to control the invasion of plant species. People’s attitudes toward the management of IAPs seem to indicate that they prefer to eradicate species that have direct harmful effects on human health and biodiversity. This study provides inputs for incorporating people’s perceptions into the control and management of IAPs in the forest region.

Farmers' perception of the ecosystem services provided by diurnal raptors in arid Rajasthan.

Farmers are the most important stakeholders in wildlife conservation in the agricultural landscape. Understanding the farmer's perceptions, attitude, behaviour, and knowledge toward conservation is critical in developing an effective conservation programme in human-dominated landscapes. We conducted semi-structured face-to-face interviews with 373 farmers to understand the farmer's perception of ecosystem services provided by diurnal raptors in the arid region of Rajasthan from July 2020 to February 2021 and from August 2021 to January 2022. We grouped ecosystem services and disservices into larger categories and estimated the correlation between them, finding that disservices are negatively correlated with benefits. Raptors were perceived as beneficial for their role in controlling rodents and pests, but negatively for poultry predation. In addition, we built a binomial generalised linear model with a logit function to better understand the factors that influence farmers' perceptions of raptors (positive or negative). We observed that males and females have different attitudes toward the ecosystem services provided by raptors. It is critical to understand social perceptions in order to conserve species that are rare on a global scale but may face negative perceptions on a local scale. Our study connects ecological information with socio-demographic factors, which can be useful in developing policy measures for raptor conservation.

Exploring stakeholders’ ecosystem services perceptions across Massachusetts Bays using deliberative valuation

Deliberative methods to assess ecosystem services values formalize community members’ and stakeholders’ involvement in decision-making related to natural resources management. This paper presents the methodological design and the application of a deliberative multicriteria evaluation (DMCE) method that combines the advantages of deliberation with structured decision-making to assess community-based values of four coastal ecosystem services (valued by indicators such as Total Nitrogen, Blue Carbon, Scallop Landings, Fish Abundance) and explore the spatial variability of group values along the Massachusetts coastline. We implemented four virtual deliberative workshops consisting of stakeholders from four Massachusetts Bays (MassBays) estuarine categorizations to collect quantitative and qualitative data. Quantitative data came from individual survey results and group preferences, while qualitative data were derived through the analysis of video recordings and transcripts of deliberations. Compared to previous studies, we combined quantitative and qualitative data by using applied thematic and co-occurrence analysis to identify themes of discussion during the deliberative process. Our results show that coastal stakeholders place a particular emphasis on access to clean water and services that directly support human wellbeing and provide direct economic benefits. Differences in the quantitative and qualitative results of these deliberative tasks between groups provide insight into the need for localized policymaking instead of solely regional or statewide management. Environmental managers and policymakers will utilize these insights to address local values and priorities as they work towards implementing habitat restoration efforts.

From brick and mortar to click and order: consumers' online food delivery service perceptions post-pandemic

PurposeThis study explores consumers' intentions to utilize online food delivery services (OFDS) in a shared economy beyond the COVID-19 pandemic, employing the protection motivation theory (PMT) as the underlying framework.Design/methodology/approachUtilizing a random sampling technique, a quantitative approach was employed to gather responses from 347 Australian consumers. The proposed model was tested through covariance-based structural equation modelling.FindingsThe findings of this study demonstrate significant positive relationships between restaurant credibility, food quality, e-service quality, price, online food delivery applications, consumer e-satisfaction and e-loyalty. It reveals that consumers satisfied with OFDS may continue exhibiting e-loyalty intentions in a shared economy beyond COVID-19. The relationship between consumer e-satisfaction and e-loyalty intention is moderated by consumer-perceived COVID-19 risk.Practical implicationsThis study offers practical implications for online food delivery providers, restaurants, regulators, application developers and policymakers. These implications aim to enhance the e-service quality, price value, usefulness and security of OFDS, along with strategies to improve the online food delivery application.Originality/valueThis study contributes to the existing body of knowledge by examining a unique selection of antecedents, including the OFDS app, to determine consumer e-satisfaction and e-loyalty in the context of a shared economy beyond COVID-19. The utilization of the OFDS app as a second-order construct adds a meaningful contribution to the OFDS literature. Furthermore, this study investigates and contributes to the limited understanding of the moderation effect of consumer-perceived COVID-19 risk on consumer e-satisfaction and their intended continued use of OFDS.

Perception of Shared Electric Scooters: A Case Study from Poland

Scooter-sharing services, that is, short-term rental of electric scooters, have been gaining popularity among last-mile transport solutions in recent years, winning both their supporters and opponents. Recognizing the different approaches of societies to scooters in the world, the objective of this work was to determine the perception of scooter-sharing services in Poland, that is, the fifth largest European market in terms of micromobility. The study was based on survey data conducted using the CAWI method among the points of active users of scooter-sharing systems. The article presents the results regarding the perception of electric scooters in terms of safety, use, operation, education, and elements of communication behavior. The results indicate that the respondents perceive the Polish market of sharing electric scooters well. They believe that riding a scooter is safe (despite pointing out numerous technical faults that may indicate insufficient technical knowledge about what they can mean for users), and they are against mobility hubs and disrupting free systems. Interestingly, respondents emphasize the need to modernize the regulations, the need for penalties for damage to vehicles, and the need to reduce fees. The results provide valuable clues on how to manage the new electric mobility. They also indicate a different approach of Polish users to the issue of perceiving scooters in relation to other European societies (such as France or Denmark), which is a valuable clue for modeling transport behavior.

Nature and patient waiting: Mediating effects of anxiety and perceived wait time on the association between nature and service perception

Visitors to emergency department waiting areas often experience high anxiety, which results in discomfort during their waits. Our findings offer empirical evidence for the positive impact of including natural elements in these waiting areas. We created four high-fidelity virtual environments that incorporated natural elements in three ways, i.e., the presence of plants, the use of nature images and natural materials, and a combination of those two, in addition to a controlled environment without natural elements. We tested how subjects responded to each environmental setting. Our findings demonstrated that the inclusion of natural elements significantly lowered patients' anxiety in hospital environments, confirming previous research, and the presence of natural elements improved perceived wait time, as well as service quality through anxiety and perceived wait time. The combination yielded higher scores in anxiety, perceived wait time, and service quality than the other conditions. Serial mediation analysis results revealed that underlying anxiety and patients’ perceived wait time mediated the effect of natural elements on perceived service quality. Among the five dimensions of service quality, the mediating effects of anxiety and perceived wait time appeared stronger in reliability and responsiveness.

Correction: GP perceptions of telehealth services in Australia: a qualitative study.

Correction: GP perceptions of telehealth services in Australia: a qualitative study.

THE ROLE OF SOCIAL MEDIA IN SHAPING CUSTOMER PERCEPTION AND USAGE OF INTERNET BANKING SERVICES: A STUDY IN BALANGIR DISTRICT

The emergence of Internet banking has transformed banking globally. Internet banking has opened up geographical borders by acting as a marketing channel, offering customers a variety of services at lower prices. Investigating the manner in which social media affects customers view and use internet banking services is important and timely. This research delves into the influence of social media on customer attitudes towards internet banking. Using SPSS software, a sample of 173 individual internet banking users from Balangir was analysed through an online survey. The results from the analysis support hypotheses derived from the literature. The findings showed that consumer perceptions of online banking services might be positively or negatively impacted by the content posted on social media sites. KEYWORDS-Internet banking, Customers, Balangir

Child Support Agencies as Connectors

For many noncustodial parents (NCPs), limited earnings and complex barriers to work make meeting child support obligations difficult. A limited body of previous research has identified that as child support agencies evolve from a strictly enforcement culture towards a more supportive orientation, some find it beneficial to connect NCPs to supportive services. However, much remains to be learned about how agencies view their role in serving NCPs with employment barriers, their perceptions of service needs and gaps among non-paying obligors, and challenges they face in connecting NCPs to supportive services. This mixed methods study aims to fill this gap, through interviews with and surveys of Wisconsin child support agencies.

Pediatric staff and their perceptions of music therapy services

PurposeTo reveal the benefits, needs, and limitations of music therapy observed by clinical pediatric staff at a children's hospital in the United States of America. Design and methodsResearchers developed an electronic 13-question survey and distributed the survey in the fall of 2022. Questions included demographics, Likert-type scale, and open-ended queries. Data was collected via Qualtrics and analyzed using descriptive statistics and content analysis. ResultsA total of 83 pediatric staff completed the survey. Staff observed positive benefits, where the highest reported areas were opportunities for dealing with anxiety/stress (94.7%), opportunities for social interaction (93.3%), and quality of life (89.3%). Analysis of free-response questions suggest that staff expect expertise and a nuanced understanding of the needs of each of their clinical units. ConclusionResults suggest that staff possess an overall positive attitude toward music therapy in all settings served. Music therapists may be valuable for psychosocial and rehabilitative support to hospitalized children and their families. Practice implicationsNursing staff may utilize music therapists to improve patient outcomes and reduce the negative effects of hospitalization.

Perception, willingness, and practices of telemedicine in patients with chronic diseases: implication of digital health in patients' perspective at a tertiary care hospital in Ethiopia.

Technology-based healthcare services have important implications for the diagnosis, prevention, and treatment of diseases, as well as providing access to high-quality care that both the patient and the healthcare practitioner can benefit from. To access medical information, patients have also searched for methods of technology-based healthcare services like telemedicine (TM). However, little is known regarding the perceptions, willingness, and practices of TM among Ethiopian patients, especially in the study setting. This study assessed the perceptions, willingness, and practice of TM among patients with chronic disease at the University of Gondar Comprehensive Specialized Hospital (UoGCSH), Northwest Ethiopia. A cross-sectional study was conducted from June 1 to July 30, 2022, among patients with chronic diseases who were on follow-up at the UoGCSH. Eligible participants were included in the study using a systematic random sampling technique. A structured questionnaire was used and recorded in the Kobo data collection tool. The collected data were managed and analyzed using the Statistical Package for Social Science (SPSS) version 26. Out of 422 patients approached, 384 (91% response rate) were included in the final analysis. The mean (±SD) age of the participants was 48.07 ± 16.17 years. The overall perceptions mean (±SD) score of the respondents was 3.92 ± 1.06. Generally, near to three-fourths (71.1%) of the participants had a positive perception of TM services, and around two-thirds (63.3%) had a willingness to be involved in the TM service. However, only around one-fourth (24.5%) of the participants were perceived to have a high level of TM practice currently. The findings suggest that although the level of perception and willingness of TM services among patients with chronic diseases was positive, their level of practice was low. Therefore, creating awareness and suitable conditions to improve their utilization of TM could be important.

Internet Banking Service Perception in Mexico

The perception, adoption, use and satisfaction regarding Internet banking in Mexico have been scarcely explored. This research contributes to the limited literature on Internet banking in Mexico. Its objective is to analyze the perception that a population of workers has about the online service provided by banks in Mexico. The information was collected from a sample of 197 workers who make use of Internet banking. A very acceptable Cronbach’s alpha index was obtained (α = 0.919), which gives evidence of good internal consistency and reliability. The results of an exploratory and confirmatory analysis with a structural equation model (SEM) show that ten out of the eleven attributes explain workers’ perception of Internet banking services. From the eleven attributes analyzed, only four of them are significant in the Mexican context. These attributes are: security, monthly account statement, speed in decision-making and accessibility. In terms of implications for banking practice, the results of this research provide deeper insights for bank managers and policy makers to understand Mexicans’ motivation and develop appropriate strategies to increase Internet banking use.

TINJAUAN FAKTOR–FAKTOR YANG MEMPENGARUHI PEMILIHAN MODA MENUJU TEMPAT KERJA MENGGUNAKAN METODE ANALYTIC HIERARCHY PROSES

Mode selection can be said to be the most important stage in transportation planning. Mode selection occurs as a result of the need for movement, and movement occurs because of the process of meeting those needs. The aim is to analyze the factors that influence the choice of mode in traveling to work in Makassar City, and to analyze the mode of transportation chosen by civil servants who are known to travel to work in Makassar City. data collection used in this study is a questionnaire survey method, interviews, observation, documentation. From the results that people's perceptions of public and private transportation services, namely from the survey results, it can be seen that of the 100 respondents the satisfaction value resulting from CSI calculations for public or private transportation is 78% and the safety factor for safety and crime in using public transportation or private transportation that is 63%.

Development and validation of an assessment tool for public perceptions toward drive-thru community pharmacy services in Malaysia during COVID-19.

Community pharmacists' roles have expanded and undergone a significant transition over the last few years. Consequently, new and different pharmacy services, such as drive-thru pharmacy services, have emerged. Drive-thru pharmacy services began three decades ago and continued even during outbreaks such as the COVID-19 pandemic. Patients' perceptions are essential to the successful implementation and satisfaction with any new service. This study examines the reliability and validity of the assessment tool of public perceptions toward drive-thru community pharmacy services in Malaysia during COVID-19. A cross-sectional study was conducted. The developed tool consists of 28 items to evaluate believed advantages toward drive-thru community pharmacy services, believed disadvantages toward drive-thru community pharmacy services, differences between drive-thru community pharmacy services and instore drug refill services, perceptions toward drive-thru community pharmacy services and feelings regarding how the introduction of drive-thru pharmacy services may affect the image of community pharmacists. Exploratory factor analysis (EFA) was performed to identify the factors of the developed tool, and confirmatory factor analysis (CFA) evaluated the model fitness. The EFA identified five elements and 25 items for the tool, and through CFA results, the observed model of the 25 items structure of the tool was verified as an excellent fit for the data [χ2 (265, N = 565) = 819.586, p < 0.001, IFI = 0.931, CFI = 0.93, RMSEA = 0.064]. The results of the CFA indicated a good model fit between the observed model and the proposed model. The internal reliability of the entire tool and each factor was very satisfactory as Cronbach's Alpha for the whole structured tool was 0.843 and for each factor was as follows, first factor (believed advantages) = 0.909, second factor (believed disadvantages) = 0.921, third factor (differences between drive-thru and instore refill) = 0.647, fourth factor (perceptions) = 0.926, and fifth factor (feelings) = 0.681. The developed and validated tool would be valuable for assessing the public's perceptions of the drive-thru community pharmacy service during COVID-19 and future pandemics.

Assessing Patient Satisfaction with Medical Services: A Quantitative Study in a Private Clinic in Constanta, Romania

Abstract Medical services refers to the range of health care services and treatments provided to individuals in order to promote, maintain or restore their physical and mental well-being. Patient satisfaction refers to the degree to which patients are satisfied with their healthcare experiences. It is a subjective measure that reflects patients’ opinions and perceptions of the health services they receive. The purpose of the research is therefore to test the patient’s satisfaction with medical services in the respective clinic, taking into account the essential aspects that emerged after consulting the specialized literature on patient satisfaction. The research methodology provides for the use of a quantitative method, namely the questionnaire, which also represents personal contribution to the development of knowledge in the respective field. The questionnaire has 25 questions and is addressed it to a number of 50 patients of a private clinic in Constanta, Romania,.

PERSEPSI WISATAWAN NUSANTARA TERHADAP DAYA TARIK WISATA EMBUNG KLEDUNG, TEMANGGUNG

The purpose of this research is to find out the perceptions of domestic tourists towards 4A (attraction, amenity, accessibility, ancillary) at Embung Kledung. This research is located in Embung Kledung, precisely on Jalan Raya Parakan - Wonosobo No. km. 12, Rice Field Area, Kledung, Kledung District, Temanggung Regency, Central Java, 56264. Data collection techniques used in this study included observation, distribution of questionnaires, interviews, literature study and documentation. The sampling technique in this study was purposive sampling by distributing questionnaires to domestic tourists who had visited the Embung Kledung tourist attraction. The number of respondents in this study were 100 people/respondents. The data analysis technique used in this study is a mixed methods analysis technique consisting of quantitative descriptive analysis and qualitative descriptive analysis. The results obtained from this study are the perceptions of domestic tourists towards attractions that have an average score of 3.35 and are in the very agree category. Domestic tourists' perception of amenities has an average score of 2.764 and is in the agree category. Domestic tourists' perception of accessibility has an average score of 2.543 and is in the agree category. Domestic tourists' perception of ancillary service has an average score of 2.746 and is in the agree category. However, there are several indicators that are in the category of strongly disagreeing, such as the variety of accommodations provided and the condition of the road leading to the Embung Kledung tourist attraction.

UTAUT Model Integration Analysis in the Context of BCA e-Banking Adoption

This study aims to analyze the UTAUT Model Integration in the context of e-Banking BCA adoption. Research related to the use of Internet Banking often uses E-Service Quality. Therefore, it is necessary to do research about the effect of service quality using BCA Internet Banking. The Study was conducted by determining a sample of 121 students who use BCA Internet Banking. The research used Structural Equation Modeling (SEM) analysis with IBM SPSS AMOS V.20. The finding show that: (1) Web design perceptions will not have a positive relationship with the intention of adoption users and will have a positive relationship with the intention of adoption users; (2) Service perceptions to consumers will not have a positive relationship with the of adoption users and will be positively related to the intention of adoption users; (3) Perception of assurance will not be positively related to the intention of adoption users and will be positively related to the intention of adoption users; (4) Perception of reliability will not be positively related to the intention of adoption users and will be positively related to the intention of adoption users. From the research results, it can be seen that Assurance and Reliability have a significant effect on User Intention to adopt Internet Banking, however Web Design and Customer Service do not have a significant effect on User Intention to adopt Internet Banking &#x0D; Keywords: UTAUT, E-Service Quality, SEM, User Intention to adopt Internet Banking.

The impact of coastal realignment on the availability of ecosystem services: gains, losses and trade-offs from a local community perspective

Coastal realignment is the procedure of repositioning or removing coastal defense structures to restore tidal flooding and facilitate the development of intertidal ecosystems in a previously reclaimed area from the sea. A key policy objective of coastal realignment is to increase ecosystem services provided by intertidal ecosystems and thereby contribute to human well-being. However, the social response to coastal realignment is often negative, raising the question as to what extent communities living nearby project locations recognize, value and benefit from the goods and services provided by restored intertidal ecosystems. In this study, we examine public perceptions of ecosystem services gains, losses and trade-offs associated with coastal realignment. We hereby focus on three coastal realignment case study locations in the Southwest delta, the Netherlands. Questionnaires were administered in nearby villages and the collected data (N = 261) were analyzed using random forest regression models. A notable outcome of this study is that local communities often consider coastal realignment interventions to decrease rather than increase the availability of ecosystem services. This points to a discrepancy between how coastal realignment is viewed from a policy perspective and a local community perspective. Changes in the availability of cultural ecosystem services were found to have the highest impact on the level of support for coastal realignment, while the importance attached to provisioning, regulating and supporting ecosystem services was notably lower. In consequence, to increase public support, it will be essential to minimize the loss of cultural ecosystem services, or better yet, find ways to increase cultural ecosystem services through coastal realignment, for instance by creating opportunities for recreation and tourism.

Immigration in Social Work Education: Student Knowledge and Perception of Risk of Detention and Deportation

ABSTRACT Exclusionary immigration policies associated with family separation, detention, and deportation are linked to elevated stress and trauma. Social workers are well-positioned to address the detrimental effects of immigration enforcement–related harm. This study explores social work students’ knowledge and perceptions of stressors, needs, and services with immigrants at risk of detention and deportation, assessing students’ (n = 149) knowledge and perceptions across six categories. Regression models indicated that engagement in direct service provision, advocacy, and non-social work preparedness predict knowledge of immigrant issues; age predicts knowledge of service barriers; and advocacy, age, and graduate education predict motivation. Findings point to recommendations to infuse social work education with immigration-related content across the social work curriculum and through opportunities outside of the classroom.

Analisis Faktor-faktor Penentu Keberhasilan Inseminasi Buatan (Ib) Ternak Sapi Potong di Kabupaten Tanjung Jabung Barat

This study aims to determine the dominant factors, both direct and indirect, to the success rate of the IB program in West Tanjung Jabung Regency. This research was carried out from 12 December 2020 to 6 January 2021. The objects observed in this study were all inseminators and a sample of breeders from each inseminator. The data obtained from this study are primary data and secondary data. The data were analyzed using Stepwise Multiple Regression analysis and processed using SPSS. The results of the analysis show that the success of Artificial Insemination in West Tanjung Jabung Regency has been good, this can be seen from the S/C value per inseminator of 1.54 ± 0.46. The dominant factors directly and indirectly influence the success of AI in West Tanjung Jabung Regency such as the length of time of raising livestock, the skill factor of the inseminator, the work area factor, the age factor of the acceptor. Based on this research, it can be concluded that the success of the Insemination program (Artificial AI) in West Tanjung Jabung Regency is quite good. This can be seen from the Service Perception (S/C) value in Tanjung Jabung Barat Regency, which is 1.54 ± 0.63, which shows the fertility level of acceptor cattle is quite good, the dominant factors that influence the success of AI in West Tanjung Jabung Regency are length of breeding, inseminator factors, area factors and acceptor age factors, while the farmer's knowledge factor and BCS factor do not significantly affect the success of AI in Tanjung Regency. West Jabung, the BCS factor does not have a significant effect because livestock from the study in the West Tanjung Jabung Regency area have a homogeneous BCS score.