Perceptions Of Services Research Articles

Determinants of awareness, value perception, and societal support for sexual and reproductive health services among in-school adolescents in South-eastern Nigeria

BackgroundAdolescents are vulnerable to sexual and reproductive health (SRH) risks yet, have poor utilisation of SRH services due to personal, social, and demographic influences. This study aimed to compare the experiences of adolescents that had received targeted adolescent SRH interventions and those that did not and evaluated the determinants of awareness, value perception, and societal support for SRH service utilisation among secondary school adolescents in eastern Nigeria.MethodsWe undertook a cross-sectional study of 515 adolescents in twelve randomly selected public secondary schools, grouped into schools that had received targeted adolescent SRH interventions and those that did not, across six local government areas in Ebonyi State, Nigeria. The intervention comprised training of schools’ teachers/counsellors and peer educators and community sensitisation and engagement of community gatekeepers for demand generation. A pre-tested structured questionnaire was administered to the students to assess their experiences with SRH services. Categorical variables were compared using the Chi-square test, and predictors were determined through multivariate logistic regression. The level of statistical significance was determined at p < 0.05 and a 95% confidence limit.ResultsA higher proportion of adolescents in the intervention group, 126(48%), than in the non-intervention group, 35(16.1%), were aware of SRH services available at the health facility (p-value < 0.001). More adolescents in the intervention than the non-intervention group perceived SRH services as valuable– 257(94.7%) Vs 217(87.5%), p-value = 0.004. Parental/community support for SRH service utilisation was reported by more adolescents in the intervention group than in the non-intervention group- 212 (79.7%) Vs 173 (69.7%), p-value = 0.009. The predictors are (i) awareness-intervention group (β = 0.384, CI = 0.290–0.478), urban residence (β=-0.141, CI=-0.240-0.041), older age (β-0.040, CI = 0.003–0.077) (ii) value perception - intervention group (β = 0.197, 0.141–0.253), senior educational class (β = 0.089, CI = 0.019–0.160), work-for-pay (β=-0.079, CI=-0.156–0.002), awareness (β = 0.192, CI = 0.425–0.721) (iii) parental/community support - work-for-pay (β = 0.095, CI = 0.003–0.185).ConclusionsAdolescents’ awareness, value perception, and societal support for sexual and reproductive health services were influenced by the availability of SRH interventions and socio-economic factors. Relevant authorities should ensure the institutionalisation of sex education in schools and communities, targeting various categories of adolescents, to reduce disparity in the utilisation of sexual and reproductive health services and promote adolescents’ health.

An Overview of Young Athlete Needs and Perceptions on Sports Psychology Services

Sport psychology research and practice in Indonesia have grown immensely, yet the research on teenage athlete perception on their need for sports psychology services is limited. This research was intended to understand young athlete needs and perceptions on sports psychology services. The qualitative approach was conducted for this research. The researcher interviewed twelve young badminton athletes aged 16-17 years (± 16,5) to understand their needs and perceptions of sports psychology services. The analysis used was the analysis of interview transcript and the search of the similar results as main data. The results showed that the participants had demonstrated the intention to receive sports psychology services from sports psychology practitioners to optimize their sports performance. However, they had not had any specific concept, expectation, or perception of the kinds of support they could receive from a sport psychology practitioner and services.

Assessing Customers’ Perception of Electronic Banking Services: Evidence from Ghana Commercial Banks in Kumasi Metropolis

The study sought to investigate customers’ satisfaction about the quality, accessibility and challenges associated with electronic banking in Ghana with the Kumasi Metropolis as Focus. Quantitative research method with descriptive research design was used. The primary data obtained through purposive questionnaire were analyzed using Statistical Package for Social Sciences (SPSS), Principal Component Factor Analysis, and Relative Importance Index. The quality of electronic banking (e-banking), additional support services, benefits to banks, risks in internet banking, prompt responses and content format were regarded satisfactory; sophisticated software, diverse features, ease of use, banking cards, support services and environmental conditions were regarded quite satisfactory; internet connection, user’s ability to access, and availability of Automated Teller Machines (ATM) machines were however, unsatisfactory. The study concludes that customers have a mixed of positive and negative perceptions of e-banking services offered by commercial banks and suggests better means of raising funds to provide ATMs at vantage points and intensify their marketing to create more awareness.

The School Heads’ and Personnels’ Perception on Administrative Services

The school heads and personnel generally value efficient and reliable administrative services as they recognize their crucial role in ensuring smooth operations and supporting the overall functioning of the educational institution. This research study aimed to determine the profile of school heads and personnel as to educational attainment, position, years in service and training and seminars attended by the teachers and school heads perceptions of the administrative services provided and the significant relationship between respondents profiles and their perceptions on administrative services. This study was conducted among the school heads and personnel as respondents (n=115) from the schools in the division of El Salvador City. This study used questionnaires patterned from standardized instruments from Executive Order No. 366. The study used the statistical treatment of mean, standard deviation, and t-test. The results showed that the profile of the school heads and personnel are significant factors in the practices of administrative services. Both perceived administrative services as highly practiced and recognized their importance. Moreover, the Test Difference in the respondents profile was registered towards perceptions of administrative services. The researcher recommends that the school heads and personnel prioritize continuous professional development as its advantages do not only limit learning and acquiring new knowledge and skills but also promotions. Furthermore, they may continue to observe the administrative services provided to make necessary suggestions to make them more effective and efficient.

PENGARUH KUALITAS PELAYANAN BOARDING GATE TERHADAP KEPUASAN PENUMPANG DI MASKAPAI CITILINK BANDAR UDARA YOGYAKARTA INTERNASIONAL

Service quality is built on a comparison of two main factors, namely customer perceptions of the real service they receive with the service they actually expect or want. If the reality is more than expected, then the service can be said to be of high quality, whereas if the reality is less than expected, then the service can be said to be of poor quality. And if the reality is the same as the expectation, then the service can be said to be satisfactory.&#x0D; This research is a quantitative research, quantitative research is a research method based on the philosophy of potivism, used to examine certain populations or samples. The data sources used are primary data and secondary data, primary data obtained from Citilink airline passengers at Yogyakarta International Airport who were asked for responses through questionnaires given about service quality variables and passenger satisfaction variables.&#x0D; Based on the data analysis, it was concluded that the effect of the variable quality of boarding gate services significantly on the variable of passenger satisfaction. And the contribution between the variables of service quality boarding gate (X) contributed 0.863 or 86.3% to passenger satisfaction on the Citilink airline at Yogyakarta International Airport, the remaining 13.7% was influenced by other factors not included in this study.&#x0D; Keywords: Quality of Service, Boarding Gate, Passenger Satisfaction and Citilink Airlines.

Impact of Promotional Videos on Public Perception of Pharmacy Services.

Background: Promotional videos are an effective means of marketing products or services in this era of social media. However, little is known if such videos can be a useful tool to promote pharmacy services. Objective: To assess the impact of promotional videos on public awareness of the health services provided by New Zealand pharmacists. Methods: This experimental study used an online questionnaire and promotional videos developed by the Pharmaceutical Society of New Zealand as an intervention to assess the public's perspectives about pharmacy services before and after the intervention. The survey was sent out to 1 127 randomly selected members of the public aged 18 and above from all over New Zealand. Data were analysed using descriptive statistics and thematic analysis. Results: A total of 313 participants completed the survey. The majority (95.8%) had not heard of the promotional videos before. However, 84.3% found the videos informative and nearly three-quarters (74.1%) reported a change in their perception of pharmacy services after watching the video. Similarly, 63.2% reported that they or a family member would be more likely to visit a pharmacy in the future after watching the promotional video. Less than half (40%) of the participants reported that the videos were too long and only 11.5% found them boring. Conclusion: The PSNZ videos were found to be an effective tool for educating New Zealanders on different pharmacy services and the pharmacy profession, however, there is a need to choose the advertising platform carefully so as to enhance the coverage.

Perception of ecosystem services provided by carp ponds in Pasłęk, Poland

An assessment of perceptions of fishpond ecosystem services was conducted in Pasłek, a town located in northeastern Poland. Ninety-four expert interviews were conducted with non-fishermen. The survey included a list of 28 possible ecosystem services provided by fishponds. Environmental benefits were considered the most important, followed by social and productive services. Respondents rated the ponds' function as a place for fish spawning and reproduction highest, followed by their role as fire reservoirs and as a place for recreation and leisure. A comparison with other surveys showed that perceptions of ecosystem services in local surveys could be influenced by a number of conditions, including, among others, the nature and location of fish ponds. The survey showed that people not involved in fisheries and fish farming are aware of the wide range of ecosystem services fishponds provide. This is a positive social recommendation for European fisheries policy, which aims to develop aquaculture without deteriorating the environment, creating a balanced relationship between producers and consumers of production and non-production aquaculture products.

Staff engagement and perceptions of video games in public libraries in Aotearoa New Zealand

Purpose This paper aims to investigate public library staff engagement and perceptions of video games and video game services. Design/methodology/approach Quantitative and qualitative data on staff video game experiences, perceptions and confidence were collected through an online questionnaire. Findings The results indicate an overall positive perception of video games in public libraries, with 87% of the respondents supporting video games in public libraries. Video game players appear to think more positively about video games and have more general knowledge about them than non-players. They also appeared to be more confident in delivering related services and were more likely to be running gaming-related events. It was concluded that staff attitudes towards video games are not a barrier to their inclusion in public libraries, as found in previous research. Practical implications Encouraging staff engagement with video games may improve their knowledge and confidence in delivering video game services, although further research is required to confirm this. There is a potentially underserved population of those aged 46–84 years, nearly half of whom play video games. Evaluation of this potentially underserved population is an interesting topic for future research. Originality/value To the best of the authors’ knowledge, this was the first survey of public library staff views towards video games in Aotearoa New Zealand, and it updates previous research in light of developments in gaming, gaming technology and the increased focus on public libraries as providers of digital technology and sites of community engagement.

Psychosocial supports within pediatric nephrology practices: A pediatric nephrology research consortium survey.

The landscape of available psychosocial services within pediatric nephrology care is poorly characterized. However, the effects of kidney disease on emotional health and health-related quality of life are well documented, as is the impact of social determinants of health on kidney disease outcomes. The objectives of this study were to assess pediatric nephrologists' perceptions of available psychosocial services and to elucidate inequities in access to psychosocial care. A web-based survey was distributed to members of the Pediatric Nephrology Research Consortium (PNRC). Quantitative analyses were performed. We received responses from 49 of the 90 PNRC centers. With regards to dedicated services, social work was most commonly available (45.5-100%), followed by pediatric psychology (0-57.1%) and neuropsychology (0-14.3%), with no centers having embedded psychiatry. Availability of psychosocial providers was positively associated with nephrology division size, such that as center size increased, access to various psychosocial providers increased. Notably, the majority of respondents indicated that perceived need for psychosocial support exceeds that which is currently available, even at centers with higher levels of current support. Within the US, there is wide variability in the availability of psychosocial services within pediatric nephrology centers despite a well-documented necessity for the provision of holistic care. Much work remains to better understand the variation in funding for psychosocial services and in utilization of psychosocial professionals in the pediatric nephrology clinic, and to inform key best practices for addressing the psychosocial needs of patients with kidney disease.

Impact of a Pharmacist-Run Electronic Consult Service in a Network of Primary Care Patient-Centered Medical Homes.

Electronic consults (eConsults) allow for asynchronous, consultative, provider-to-provider communication. A pharmacy run eConsult service was initiated in a group of primary care clinics composed of 60 attending internal medicine primary care physicians (PCP), 100 internal medicine residents, and 10 pharmacists serving more than 60,000 patients. This study aims to describe (1) the number and types of eConsults placed to pharmacists; (2) the number of eConsults completed, converted to an office visit, or declined by a pharmacist; (3) the number of pharmacist recommendations made and implemented within 30 days of eConsult placement; and (4) PCP perceptions of the eConsult service. A retrospective chart review of all pharmacy eConsults placed between February 25, 2020, and July 6, 2021, was completed to describe eConsult utilization. In addition, an electronic survey was used to assess attending physician perceptions of pharmacy eConsults. A total of 513 eConsults were placed during the study period. The most common type of eConsult placed was "cost savings/formulary med questions" (110, 21.4%). Of the 435 eConsults completed by a pharmacist, 339 (78%) eConsults resulted in specific recommendations for medication therapy and 332 (98%) of these recommendations were implemented by the PCP. A total of 17 PCPs completed the survey assessing the perceived benefits of pharmacy eConsults. The top perceived benefits were improvement in patient outcomes (15, 88%) and ability to save provider time spent on patient care (14, 82%). eConsults to pharmacists resulted in specific drug therapy recommendations that were routinely implemented by PCPs and perceived as a benefit to both providers and patients.

The effect of guidance and counselling services based on an ecological approach to academic integrity

The purpose of this study was to determine how the influence of ecological approach-based counselling services on academic integrity. The population of this study were all students in the school while the sample amounted to 398 students. This research uses ex post factor design. Data analysis techniques used were descriptive analysis and simple linear regression analysis. The results of the descriptive analysis showed that the level of student perceptions of approach-based counselling services was in the high category (M = 70.01) and the level of academic integrity was in the high category (M = 58.51). The results showed that the ecological approach-based counselling services affect academic integrity with the coefficient of determination (R2 = 0.365). This means that counselling services based on an ecological approach contribute 36.5% to increasing academic integrity. Therefore, it is necessary to develop an ecological approach-based counselling service model to develop students' academic integrity.

Graphic Paper: The impact of digital communication on adolescent to adult mental health service transitions.

Inaccessible services and poor communication are barriers to successful transitions between adolescent and adult mental health services, for which digital communications (DC) offer a possible solution. To investigate the role of DC, including smartphone apps, email and text, given the known barriers and facilitators of mental health service transitions reported in the literature. Use of Neale's (2016) iterative categorisation technique to undertake a secondary analysis of qualitative data collected for the Long-term conditions Young people Networked Communication (LYNC) study. DC were used successfully by young people and staff in ways that ameliorated known barriers to service transitions. They engendered responsibility in young people, promoted service access and contributed to client safety, particularly in times of crisis. DC risks included over-familiarity between young people and staff, and the possibility that messages could go unread. DC have the potential to facilitate trust and familiarity during and after transition to adult mental health services. They can strengthen young people's perceptions of adult services as supportive, empowering and available. DC can be used for frequent 'check-ins' and remote digital support for social and personal problems. They provide an additional safety net for at-risk individuals, but require careful boundary setting.

Ambulatory Care Pharmacists' Perception of Telehealth Services in the Wake of the COVID-19 Pandemic: Identifying Barriers and Best Practices for the Older Patient and Beyond

Background Telehealth practice in the ambulatory care pharmacy setting has seen extensive expansion because of the COVID-19 pandemic. Historically, evaluations of pharmacy-driven telehealth services have shown positive patient outcomes and high patient satisfaction, but little was known about pharmacist provider satisfaction. Additionally, barriers to telehealth practice have been highlighted with the widespread expansion of telehealth. With the push to continue high rates of telehealth use postpandemic, evaluation of current ambulatory care pharmacist telehealth practices is needed. Objective This study aimed to evaluate ambulatory care pharmacists' perception of the telehealth services they provide, including barriers patients experience, solutions to address these barriers, and perceptions of the quality of care provided through telehealth. Methods Ambulatory care pharmacists in Washington State were recruited to participate in a 16-item key informant interview. The Technology Acceptance Model was the theoretical framework applied to the interview questions and used to evaluate common themes emerging from the interviews. Results Common themes from the interviews included positive and negative attributes to telehealth care, pharmacist preferences for a video telehealth platform, technology access and use barriers for patients accessing telehealth, technology support from the provider's organization as an avenue to address these barriers, and patient-specific characteristics allowing high-quality health care through telehealth. Conclusion Using these described common ideals, ambulatory care pharmacist telehealth best practices can be developed, including a personalized approach to this care. As we emerge from the COVID-19 pandemic, actively addressing common barriers as well as successfully identifying appropriate telehealth candidates will be essential in providing high-quality virtual care.

The Effect of Trust, Perceived Risk and E-Service Quality on the Intention to Purchase of E-Commerce Consumers in Indonesia

This study investigates empirically the effect of trust, perceived risk and e-service quality on the intention to purchase of online shop's customers in Indonesia. This research is a type of descriptive research with a quantitative approach. The type of data used is primary data obtained through the distribution of questionnaires. Respondents of this study were online consumers in Indonesia which were taken by accidental sampling technique as many as 333 peoples. The data analysis method used descriptive analysis and partial least square (PLS) analysis. Based on field research, the results obtained are: (1) Trust has a positive and significant effect on intention to purchase of online shop consumer; (2) Perceived risk has a positive and significant effect on intention to purchase of online shop consumers; and (3) E-service quality has a positive and significant effect on the intention to purchase of online shop consumers. The implications of the research are the importance of trust aspects, risk perception and quality of electronic services to online transactions. It is expected that e-commerce vendors can provide a comprehensive guarantee that sellers who join their vendors can be trusted, transactions made safe and comfortable and services provided quality.

Cultural sensitivity of food establishments as predictor of company reputation and quality service

This study aimed to examine the relationship between cultural sensitivity, company reputation, and quality service in food establishments in the 4th district of Laguna, Philippines. The research focused on the demographic profiles of the respondents and their perceptions of cultural sensitivity, company reputation, and quality service. Descriptive-correlation research design and convenience sampling were used to gather data from restaurant customers. The findings revealed moderate levels of cultural sensitivity and quality service in the food establishments. The study also demonstrated no significant relationship between the demographic profile of the respondents and their perception of cultural sensitivity, except for educational attainment, which showed a highly significant relationship with company reputation and quality service. The researcher recommends food establishments to enhance employees' cultural sensitivity through trainings, create unique strategies, and conduct regular evaluations to improve company reputation and quality service. Engaging with customers through social media and diversifying the workforce can also improve the establishments' image and service quality. Effective communication and the utilization of various statistical methods for future research are also suggested.

ONLINE EDUCATION: CHALLENGES AND OPPORTUNITIES DURING THE COVID-19 PANDEMIC. STUDY ON PUBLIC ADMINISTRATION STUDENTS` AND TEACHERS` PERCEPTION

COVID-19 had a tremendous impact on education and the well-being of both students and teachers. The paper analyses the undergraduate students’ and academics’ perception of the online education services provided by the Faculty of Administration and Public Management (FAPM) of the Bucharest University of Economic Studies (BUES). Individual interviews and an online survey were carried out in order to reflect both the pros and cons of online learning and the determinants that significantly impact the satisfaction of the main stakeholders of the education services. Research findings reveal that despite the great challenges related to online learning, many opportunities have emerged to advance the quality of education. Thus, students and teachers agree on the fact that traditional education and online education provide both advantages and disadvantages, suggesting that, in the future, a hybrid teaching-learning system might help bring together the strengths of both approaches.

Users' perceptions of medical services in primary health care during the COVID-19 pandemic in Fortaleza, Brazil

Users' perceptions of medical services in primary health care during the COVID-19 pandemic in Fortaleza, Brazil

Self-Quantification of Services: Cost of Real-Time Feedback

Self-quantification (i.e., the process of tracking personal data) is increasingly becoming a prevalent feature in consumer products and services. This research aims to contribute to the understanding of self-quantification by revealing that some of its potentially negative effects can be attributed to its nature to constantly provide real-time feedback (i.e., measurement) of the activity’s progress. Despite the intuitive reasoning that more feedback is generally better, findings show that real-time (vs. delayed) feedback can undermine the experience of flow, subsequently reducing the perceived effectiveness of the service. Furthermore, the results demonstrate that the holistic manner in which individuals attend to contextual information plays a crucial role in determining the effect of feedback frequency. Thus, the current research compares two forms of self-quantification with different feedback frequencies (delayed vs. real-time) to demonstrate its significance on the perception of service’s effectiveness via flow depending on the individual’s cognitive styles.

A descriptive analysis of primary care providers' interest in clinical pharmacy services

BackgroundVarious clinical pharmacy services exist to improve the health outcomes of patients. However, there are numerous barriers to their implementation and execution, especially in outpatient settings. As pharmacists design and implement clinical pharmacy services in outpatient settings, they often do not consider the needs of providers until after service development. ObjectivesThe purpose of this study was to assess primary care providers' (PCPs') perceptions of clinical pharmacy services and their clinical pharmacy support needs. MethodsA web-based survey was distributed via email to PCPs across North Carolina (NC). Survey dissemination was completed in two phases. Data analysis consisted of mixed methods – quantitative and qualitative. Descriptive statistics were used to analyze demographic differences within each phase as well as the ranking of medication classes/disease states by providers. Qualitative data analysis through inductive coding was done to assess provider perceptions of clinical pharmacy services. ResultsThe response rate of the survey was 19.7%. Providers with previous experience with a clinical pharmacist rated overall services as positive. 62.9% of PCPs (N = 80) provided their perception of the positive attributes (pros) of clinical pharmacy services. 53.5% of PCPs (N = 68) provided their perception of the negative attributes (cons) of clinical pharmacy services. The top three medication classes/disease states that providers indicated they would value clinical pharmacy services for were: comprehensive medication management (CMM), diabetes medication management, and anticoagulation medication management. Of the remaining areas assessed, statin and steroid management ranked the lowest. ConclusionsThe results from this study demonstrated that clinical pharmacy services are valued by PCPs. They also highlighted how pharmacists can best contribute to collaborative care in outpatient settings. As pharmacists, we should aim to implement the clinical pharmacy services that PCPs would value most.

Where and why is landscape considered valuable? Societal actors’ perceptions of ecosystem services across Bavaria (Germany)

ABSTRACT Balancing the demand for ecosystem services (ES) with available supply is one key challenge for decision making in sustainable landscape management. ES demand is context-specific. Therefore, the assessment of perceptions articulated by multiple societal actors in different regions can help to identify differences and commonalities in predominant preferences for landscapes and their ES. The goal of this study was to investigate four societal actor groups (citizens, farmers, foresters, nature managers) in 12 study regions across Bavaria, Germany, with respect to their valuation of landscapes and ES provided by certain landscape elements. The 2,438 participants mapped specific locations and selected landscape elements that they perceived as valuable, and further elaborated on this value in open statements. We applied qualitative content analysis, word frequency analysis, spatial location-density analysis, and statistical testing. The perceived value of landscape elements for ES differed across actor groups and regions. Preference for landscape elements was driven by topography and land use and was significantly associated with actor groups. The most apparent differences occurred between farmers and nature managers. Generally, participants preferred forests, water bodies, natural landscapes, and distinct geographical structures. The landscape was mostly valued for its habitat, diverse wildlife, recreational purposes, climate-regulating functions, and provisioning of water and food. We conclude that, although differences exist among societal actors, the study respondents highly valued the importance of functioning and diverse ecosystems. The high perceived value for many ecosystem services and species protection suggests that ambitious policy measures are supported by different societal actors.