Mobile Commerce Applications Research Articles

An Empirical Study of Mobile Commerce and Customers Security Perception in Saudi Arabia

Digital transformation of businesses has seen tremendous growth recently, moreover, COVID-19 has increased online shopping. However, it is important for businesses that customers’ online shopping experience is secure and joyful. In this paper, customers’ security perception regarding some leading mobile commerce applications in Saudi Arabia is explored. Our survey questions focused on three aspects, namely: Consumer rating, trustworthiness, and credit card security. The results highlight that consumers perceive that mobile commerce applications in Saudi Arabia need further improvement in security. In this work, a model to improve customers’ security perception in Saudi Arabia is presented. This model can be generalized to other geographical regions as well. The model outlines different actions for practitioners and policymakers that help in improving security infrastructure, authentication mechanisms, and trustworthiness.

Blockchain-based Trusty Buyer Coalition Scheme Using A Group Signature

Without trust, buyers may not join a coalition. Despite the tremendous need for trustworthy relationships in buyer coalitions, no current buyer coalition scheme explicitly tackles confidence issues with blockchain technology. This study proposes an algorithmic design, the blockchain-based trusty buyer coalition scheme, to satisfy the trust requirement among different actors while forming the coalition. All activities forming a coalition through a decentralized public ledger can be explicitly examined. Consequently, the proposed algorithm can ensure anonymity within a community, resulting in trusting relationships. Furthermore, the proposed algorithm can ensure correctness and accountability by recognizing misbehavior and enforcing alternative forms of punishment. Additionally, the discovered algorithm can be applied to mobile commerce applications.

A user's view of commercial mobile applications designed to measure hand hygiene compliance by direct observation

Mobile applications (apps) that facilitate the measurement of hand hygiene (HH) compliance rates by direct observation (DO) are widely available. Their usefulness for infection prevention and control (IPC) professionals has neither been recently reviewed nor formally assessed. To present a critical analysis of hand hygiene measurement apps. Mobile apps were identified from four sources: PubMed, Apple app store, Google Play app store, Google search engine. Individual apps were then evaluated against a novel scoring system using seven key criteria considered relevant for IPC professionals. These included availability, price, automated data analysis, training requirement, compliance measured against the World Health Organization (WHO) 5 moments of HH, recent updates, and average app store rating. For each criterion, possible scores ranged from zero to two, with a maximum available score of 14 per app. A total of 32 apps were identified of which 13 were suitable for analysis. Only three apps (19%) scored ≥12. Twelve apps (92%) allowed compliance to be measured against the WHO 5 moments of HH. Five apps (38%) were completely free to use, seven apps (54%) allowed for automatic analysis and reporting of HH data and only six apps (46%) had high app store ratings. The current mobile apps available for DO of HH generally scored poorly. In order to make these apps more useful to IPC professionals, they should be user-friendly and require less training prior to use. National IPC organizations should develop core standards for these apps to guide future development.

Susceptibility to social influence strategies and persuasive system design: exploring the relationship

ABSTRACT Cialdini’s six principles of influence are commercially used but less common to encourage healthy behaviors. This study examines how these influence strategies relate to the persuasive systems design (PSD) model constructs implemented in commercial mobile fitness applications. Our research questions address whether susceptibility to influence strategies strengthen the relationships between persuasive constructs and, if so, which strategies and software features are promising to leverage the persuasive effects of systems designed to change health behaviors. This study presents results from a survey of system users (N=147) and their self-reported susceptibility to the six principles. All PSD model constructs showed significantly unequal distribution for some influence strategy, indicating that susceptibility to these strategies affects how users evaluate systems. The commitment principle correlated positively with all persuasive constructs, while reciprocation, scarcity and liking all significantly affected system evaluations. Susceptibility to influence strategies also moderated the relationships between PSD model constructs, but the moderation was often negative with small effect sizes. Our preliminary results indicate that practitioners could benefit from utilizing these influence strategies, especially susceptibility to commitment and reciprocation, which are stable and often high. However, the interaction between these strategies and persuasive systems is not straightforward and would benefit from further research.

The methodology for communication problem in telecom sector using fuzzy sub-monoid and group theory

In order to address the ‘channel’ problem for telecommunications operators, this study is a pioneer in the application of Fuzzy Sub monoid and Group Theory to the communication channel system. The channel entity community model was developed for the transmission of information in the channel system to analyses the operation of channel entities. The channel system network traffic equations were developed in accordance with the theory of stream conservation and the channel network matrix. The matrix dimensionality was reduced on the basis of the channel entity Fuzzy Sub monoid and group model. A solution to the flow-state transfer relationship of the channel system is obtained, which will be very useful for telecommunications operators to create a high-level mobile e-commerce application model and architecture.

The role of interactivity on customer engagement in mobile e-commerce applications

This research investigates the role of interactivity and service quality toward customer engagement (i.e., co-developing, influencing, augmenting, mobilizing) in the context of mobile e-commerce applications (apps). Based on a survey of 717 mobile e-commerce app users in Indonesia, the study utilizes a quantitative approach using Partial Least Squares-Structural Equation Modeling (PLS-SEM) to test the conceptual framework. The findings show that interactivity positively related to all forms of customer engagement behavior (i.e., co-developing, influencing, augmenting, mobilizing), and service quality moderates the relationships between interactivity on augmenting and mobilizing. This study offers a more detailed understanding of the role of interactivity and service quality in each dimension of customer engagement. As such, this study complements prior insights on value co-creation in a multi-stakeholder service system.

Modeling Mobile Commerce Applications’ Antecedents of Customer Satisfaction among Millennials: An Extended TAM Perspective

The continued growth for both smartphone usage and mobile applications (apps) innovations has resulted in businesses realizing the potential of this growth in usage. Hence, the study investigates the antecedents of customer satisfaction due the usage of mobile commerce (m-commerce) applications (MCA) by Millennial consumers in South Africa. The conceptual model antecedents were derived from the extended Technology Acceptance Model (TAM). The research made use of self-administered questionnaires to take a cross section of Millennial MCA users in South Africa. The sample comprised of nearly 5500 respondents and the data was analyzed via structural equation and generalized linear modeling. The results revealed that trust, social influence, and innovativeness positively influenced perceived usefulness; perceived enjoyment, mobility, and involvement positively influenced perceived ease of use; and perceived usefulness and perceived ease of use were positive antecedents of customer satisfaction. Several usage and demographic characteristics were also found to have a positive effect on customer satisfaction. It is important for businesses to improve customer experience and satisfaction via MCA to facilitate a positive satisfaction and social influence among young technologically savvy consumers.

Analysis on M–Commerce at Present Days

M-Commerce is one of the classifications of E-Commerce, where the general public or individuals, individuals and business entities can conduct transactions through over the internet that is payments and transferring the money etc. there are different types of mobile commerce applications. Mobile Commerce offers the services like mobile shopping, mobile banking, and mobile payment. In this we also discuss about the how mobile commerce works in day to day life. In this study I took the data from different sources like different websites, online news, advertisements, news papers, e-books and different manual books i.e., Journals etc. the main objective is to provide the various applications services available on the portable devices that is mobiles, laptops, tables etc. to overcome the drawbacks of the desktop computers. M-Commerce is mainly aimed at provide the required information and needs available at any time to the people in a convenient and easy way. But in this mobile commerce there is also drawbacks, it is not secured some times, lake of knowledge in rural area people, poor network connectivity, etc. it is suggested to increasing the mobile commerce services to develop the websites and mobile apps to reach the people throughout the world. And also creating the gateway to enter into the store and provide the store information and store guide.

STUDI MOBILE COMMERCE DI BANDAR LAMPUNG

The online shopping process in Bandar Lampung is facilitating by mobile commerce online shopping. The factor of using online shopping mobile commerce has never been analyzed based on the public perception in Bandar Lampung. This research discusses using mobile-commerce online shopping using the UTAUT2 model with Perceived Risk manifestations, namely Security Risk and Privacy Risk. The mobile commerce applications analyzed were Shopee, Lazada, Tokopedia, Bukalapak, and Blibli. The purpose of this research was to determine the UTAUT2 variable with the manifestation of Perceived Risk, namely Security Risk and Privacy Risk, which affect the use of online shopping mobile commerce. The data analysis method used is Structural Equation Modeling (SEM) with Partial Least Square (PLS) approach. The total number of respondents obtained was 183 respondents. The data tested were 373 data. This research results from the factors that most influence the behavioral intention and use behavior of mobile commerce online shopping is a habit.

Global issues: utilization of e-commerce and increased use of mobile commerce application as a result of the covid-19 pandemic

Covid-19 is a global emergency epidemic that affect all areas of life including the economy. Growth in the world economy has decreased due to lack of purchasing power that lasts for only at home policy. This policy is carried out to prevent the spread of covid-19, which on the other hand actually increases the use of e-commerce and mobile commerce as means of shopping. The use of e-commerce and mobile commerce is considered capable of helping consumers to buy basic necessities and health that are needed during activities at home. Buying and selling transaction through e-commerce and mobile commerce have increases during covid-19. Which is then utilized by e-commerce and mobile commerce by providing various attractive offers for consumers. The consumer does not need to interact with the seller and the items needed will be sent home.

Rancang Bangun Mobile Commerce di Lamandau Store Berbasis Android berdasarkan User Centered Design (UCD)

Lamandau Store is a place for marketing and selling products that produced by Micro, Small and Medium Entrepreneurs named Usaha Mikro Kecil Menengah (UMKM) and Small Medium Industry products or Industri Kecil Menengah (IKM) in Lamandau Regency. The marketing and sales system at Lamandau Store has been manual which is costumers come to the store. This has not attracted enough consumers, resulting in lower levels of marketing and sales. This study aims to produce an Android-based mobile commerce application that can be used to support the marketing and sales process at the Lamandau Store. The research was conducted in several stages, namely the Data Collection Stage, the System Design Stage and the Report Writing Stage. The system design stage was developed based on the User Centered Design (UCD) method. The results show that a mobile commerce application is in accordance with user needs and has been presented as a new innovation at the Lamandau Store.

Influence of Individual Characteristics in Predicting Mobile Commerce Usage Activities' Continuance Intention

There are relatively few prior post-adoption studies that delineate the influence of individual characteristics on mobile commerce usage activities. Due to that, this article aims to examine the continuance intention of mobile commerce usage activities among Malaysian consumers by enhancing the original Expectation-Confirmation Model (ECM) framework. Apart from maintaining the perceived usefulness construct, the research framework was extended by incorporating individual characteristics construct, which comprise three factors, namely personal innovativeness, expertise, and self-efficacy. Data was collected from 632 consumers and analyzed using the Partial Least Squares structural equation modelling technique. Findings revealed that the individual characteristics construct is secondary to satisfaction and a better predictor compared to perceived usefulness in explaining 33.3% of the variance in continuance intention. Among the three individual characteristics' factors, self-efficacy denotes the highest beta value strengths, followed by expertise, and personal innovativeness. Therefore, mobile commerce application developers should focus on designing applications that would satisfy the consumers' expectations as well as take consumers? individual characteristics into consideration owing to the fact that consumers' differences change over time. Gaining a better understanding of consumers' individual characteristics would be valuable and beneficial for the providers of mobile commerce in constructing effective marketing strategies to promote continued use among the consumers.

The main influencing factors of mobile banking adoption in the open innovation business environment (Case study)

Mobile banking is a mobile commerce application that is revolutionizing financial services. Accepting and using a virtual system is not easy for users, either technologically or emotionally. The purpose of this research is to find out the effects of "Effect of Risk Perception", "Perceived Ease of Use" and "Perceived Usefulness of Mobile Banking" on mobile banking attitude and adoption. For this study, data was collected in 2019 from N=220 participants using 19 items of five Likert-type questionnaires. The data was analyzed using Statistical Package for Social Sciences and Regression Analysis through the enter method was used. It was found out that there is a positive significant effect of perceived ease of use and perceived usefulness of mobile banking on mobile banking attitude. The results also showed, that attitude towards switching to mobile banking has a positive significant effect on the intentions of mobile banking adoption. It can be concluded that the perceived ease of use of mobile banking will have a significant impact on attitudes towards switching to mobile banking services. The results of the research show that the perceived risk has a significant effect on the mobile. Also, for the ractitioners it is very important to take into consideration these results to promote the usage of mobile banking among the customers in Jordan. Our research results also show similarities and differences from previous research results, confirming the unique characteristics of the rapidly developing Arab region. User behavior related to mobile banking is shaped by the combined effect of custom and culture. Mobile banking services may be a very efficient and cost-effective tool in the future, accelerating industry development processes.

Is this the beginning of the end for retail websites A professional perspective

This paper expects to understand professionals' opinion concerning the impact of the increasing use of social media (SM) and commercial mobile applications (MA) instead of retail websites in their online strategy. Unstructured interviews with internet professionals were applied on the LinkedIn professional SM platform, and 127 professionals provided their perspective. Data were analysed using a text mining approach and the outcome revealed professionals' resistance to set SM in the centre of the online strategy and highlighted the preference of users to use search engines that, in turn, will lead them to a retail website.

EVALUATION OF USER EXPERIENCE IN AUGMENTED REALITY MOBILE APPLICATIONS

Globalization, technological development and a dynamic business environment influence the change of customer information demands. It becomes vital for organizations to find out the customer demand change and discover technological solutions to satisfy these demands. One of these technologies is augmented reality, which connects real and digital environments by expanding it with digitally coded information which is decoded by using a specific device. As this type of technology enables the changing information needs of customers to be met faster, organizations are increasingly using these technological solutions to achieve a variety of purposes: to position products innovatively, increase product awareness, create added value for the customer, increase sales. However, organizations often face the challenge of evaluating commercial augmented reality mobile applications in user experience. A two-case study has been selected to evaluate the user experience of augmented reality commercial mobile applications and provide recommendations for their development to address this issue. In this research, such methods as scoping scientific literature review, expert evaluation, and user experience questionnaire method were used. The study has identified the main factors influencing the positive user experience: the explicit purpose of the application, easy to use and learn, smooth operation, imaginative information presentation, and interactivity.

From Citizens Overview: Which Antecedents’ Can Assist to Increase their Satisfaction Towards the Ubiquity of Mobile Commerce Applications?

Recently, mobile commerce started to attract the interest of workers in the commercial sector for ease of application, where people can buy and sell items at the same time by using the internet on a mobile phone. Therefore, this research aims to investigate the extent of citizens' confidence and trust in m-commerce. The study reveals how m-commerce process over time changes the role of trading from the traditional way to the electronic one. The objective of this study is to determine the impact of trust, ease of use on satisfaction in m-commerce among citizens. Data of this research was collected from teaching staff, employees, and students and they numbered 216, the result indicates that there is a positive relationship between research model variables and that all antecedents affected citizens toward the satisfaction of m-commerce.

Research on Privacy Security Risk Assessment Method of Mobile Commerce Based on Information Entropy and Markov

To obtain precise personalized services in mobile commerce, the users have to disclose their personal information to the operator, which constitutes a potential threat to their privacy security. In this paper, a mobile commerce privacy security risk assessment model is established based on information entropy and Markov chain, and effective security risk measurement, and assessment method is put forward. Our method can provide accurate and quantitative results in assessing privacy disclosure risk to guide the users’ selection of safe mobile commerce applications and protect their privacy security.

ANALISIS POLA LAYOUT APLIKASI MOBILE COMMERCE POPULER DI INDONESIA DENGAN METODE KUALITATIF HEURISTIK

The development of the internet and smartphones, making almost allactivities can be accessed very easily for example shopping onlineusing a mobile commerce application. In Indonesia, there is much ecommerce with many users too, but it does not rule out the possibilityto build new e-commerce because Indonesia is the best market for ecommerce. UI / UX designers are needed to build new mobilecommerce because it requires research on interaction design. UI /UX layout guidelines needed by designers in the development ofmobile commerce. This study analyzes the layout patterns of mobilecommerce applications in 4 popular online stores in Indonesia.This study used qualitative research methods. The analysis is carriedout using the principles of pattern and graphic layout, the heuristicmethod of the 10 Nielsen principles used to evaluate a device orapplication.The results of this study successfully proved that the 4 Nielsenprinciples are used by mobile commerce applications (Bukalapak,Shopee, Tokedia, Lazada), namely Match between system and thereal world, Consistency and standards, Error prevention,Recognition rather than recall. The mobile commerce applicationhas the same shopping flow pattern and interface layout that is likethe navigation buttons on the top and bottom of the page, visualweight for promotional features, the concept of finger touch for thesafe size of a button measuring 1x1 cm, visual objects entered on thethumb zone mostly contain elements important and promotions suchas digital bill payments and discounts.

Elements of Family, Social Relationships, and Caregiving in Palliative Care mHealth: A Scoping Review (GP781)

• Identify research-based and commercial mobile applications currently available to support palliative and end of life care• Evaluate the utility of current palliative care and end of life mobile applications for families and caregiving support among diverse populations. Mobile health (mHealth) can increase access to and awareness of palliative and end of life (PCEOL) care among patients, families, and caregivers from diverse backgrounds. The objective of this scoping review is to describe the inclusion and features for family, social relationships, and caregivers in PCEOL-specific mHealth. We conducted a systematic search of PCEOL mHealth that included: 1) research-based mobile applications (apps) from PubMed, PsycINFO, and Web of Science published between 1/1/10-3/31/19, and 2) commercially available apps for iPhone, Google Play, and Amazon Appstore in April 2019. Apps were included if they focused on at least one element of PCEOL and targeted adults with serious life-limiting illness and/or their family and caregivers. Two reviewers independently assessed abstracts, app titles, and descriptions against the inclusion and exclusion criteria. Overall, 10 articles describing 9 individual research-based apps and 22 commercially available apps were identified (N=32). Apps targeted symptom management (74.2%) followed by decision support (19.4%) and bereavement or grief (16.1%). Commercially available apps were designed for both patients and family caregivers (n=9/22, 40.9%), while research apps were designed for patient use (n=8/9, 88.9%). Features allowing the patient to share app-generated materials, e.g., advanced care directives or legacy projects, via email or text were the most common patient-caregiver features (n=10/22, 45.5%). Only 2/32 (6.3%) of apps considered contextual factors such as marriage, social isolation, or socioeconomic status of the patient or family caregivers. Results suggest there is an emerging presence of apps for patients and caregivers dealing with serious illness, yet there are many needs for developers and researchers to address.

Antecedents That Influence the Intention to Use the Uber Mobile Application: Customer Perspectives in South Africa

<p class="0abstract">In today’s postmodern era, there is phenomenal growth in the use of smartphones, GPS as well as Internet. This has given a rise to a revolution in the business world and the revolution is focused on conducting business on the move usually by mobile commerce applications. The study sought to determine the impact of perceived convenience, facilitation conditions, social influence and price value on the intention to the use an Uber application. A quantitative methodology was utilised and the research concentrated specifically on consumers, located in the Johannesburg area and using of a non-probability convenience sample. A self-administered questionnaire was designed based on the scales used in previous studies. The statistical data analysis procedures utilised for the quantitative study were descriptive statistics, correlation analysis, reliability analysis, structural equation modelling approach by means of the partial least squares structural equation modelling approach. The hypotheses testing results revealed that the intention to use an Uber application was influenced significantly and positively by perceived convenience, facilitation conditions, social influence and price value. The study authenticates those factors such as perceived convenience, facilitating conditions, social influence and price value are instrumental in stimulating the intention to use the Uber application. Lastly, based on the findings of this study, limitations were discussed along with the recommendations and concluding remarks.</p>