Service Supply Chain Management Research Articles

The relationship between corporate social responsibility accounting and supply chain management

This study aimed to examine the relationship between corporate social responsibility accounting (CSRA) and supply chain management (SCM). A survey of 375 employees from Jordanian businesses was used to gather primary data. For the data collection method, a questionnaire was used. SPSS version 25 was used to conduct descriptive statistical analysis. The results indicate that there is a statistically significant relationship at a significant level (α≤0.05) between the domains of corporate social responsibility accounting (CSRA) including human resource development HRD, Natural resources development NRD, improve quality product IQP, improve quality service IQS and supply chain management (SCM).

Key Drivers of the Emergency Capabilities of Integrated Elderly Services Supply Chains

This study investigated integrated elderly care services supply chains using a combination of Decision Making Trial and Evaluation Laboratory (DEMATEL), Interpretative Structural Modeling (ISM), and the Technique for Order Preference by Similarity to Ideal Solution (TOPSIS), The research identifies the key factors related to the emergency response capabilities of elderly service supply chains and the most important ways to improve them. The integrated DEMATEL-ISM-TOPSIS method provides new theoretical support for the management of elderly care service supply chains.

Tourism Service Supply Chain Management Model in the Context of the Pandemic

This paper explores inter-organizational collaboration in a tourism sevice supply chain management (TSSC) in times of pandemic. Its main focus is on TSSC successful management model within the chain, addressing the key components. Tourism service supply chain coordination management strategies have already been adopted by many large tourism service providers, such as hotels and airlines, tour operators, and travel agencies. Amongst the key benefits that businesses receive are: improved brand value, reputation, image and status. In the context of the current Covid-19 pandemic, special attention must be given to priorities such as cost reduction and operational efficiency. This new study selected to examine the TSSC management of bilateral relations in the context of economic disruption: relations with government, tour operators and competitors to achieve productive performance indicators such as customer satisfaction, profit and profit margin, flexibility, liquidity, reliability, productivity, transparency, sustainability, and risk resilience. Overall, the management of the tourism services supply chain (TSSC) during the pandemic became one of the most dominant topics in the tourism business environment. As circumstances change, consumer behavior and constraints imposed by public administrations, business organizations must respond and change their supply chain management strategy, which depends on the region, size and nature of the business. A properly functioning TSSC is the optimal balance between two opposite poles - efficiency and sensitivity, which represent customers’ satisfactory level. This balance is dictated by the adopted TSSC performance governing strategy, which must specify the relevant requirements for the management of relations with the government, tour operators and competitors. This achieves the level of service dictated by the market, and provides a competitive advantage. Based on the analysis of the scientific literature and the available empirical data, it has been established that the problems of the tourism service supply chain lie in its mismanagement.

Factors Influencing of SSCM performance of Indian Insurance Industry An ISM Approach

In to-days economy, Service Supply Chain Management draws surprisingly more attention and insurance sector is one among them. Here the study is an attempt to overcome the challenges that impacts the effectiveness, efficiency and success of SSCM of Indian Insurance Industry. To show the hierarchical interrelationship among the selected significant factors of Insurance Industry an integrated comprehensive frame work has been developed, displayed and explained through an interpretive structural modeling (ISM) technique. Beneath the study various classification of influential factors have been carried out like Autonomous, linkage, Dependencies and Driving force. Finally this study developed a hierarchical structure of selected prominent factors responsible for the success of SSCM of Indian Insurance Industry by using ISM technique. The findings so drawn from the study can be used by the Indian Insurers and Foreign Insurers.

Factors Influencing of SSCM Performance of Indian Insurance Industry

In to-days economy, Service Supply Chain Management draws surprisingly more attention and insurance sector is one among them. Here the study is an attempt to overcome the challenges that impacts the effectiveness, efficiency and success of SSCM of Indian Insurance Industry. To show the hierarchical interrelationship among the selected significant factors of Insurance Industry an integrated comprehensive frame work has been developed, displayed and explained through an interpretive structural modeling (ISM) technique. Beneath the study various classification of influential factors have been carried out like Autonomous, linkage, Dependencies and Driving force. Finally this study developed a hierarchical structure of selected prominent factors responsible for the success of SSCM of Indian Insurance Industry by using ISM technique. The findings so drawn from the study can be used by the Indian Insurers and Foreign Insurers.

서비스 공급사슬구조에 대한 탐색적 연구: 서비스사이언스의 서비스지배논리적 접근

With the development of the service economy, IBM introduced the concept of service science in 2004. Since then, service management and service supply chain management (SSCM) have become increasingly interested in academia and industry. Supply chain management (SCM) is spreading around the world, and there are many successful cases. However, the application of supply chain management is still in its early stages in the service industry compared to the manufacturing industry, which has successfully applied supply chain management. Therefore, this study carries out a literature review with service-dominant logic (S-D Logic) as a research philosophy. Through this, we attempt an exploratory study of the service supply chain architecture, which is difficult to explain in existing manufacturing supply chains. Moreover, this work proposes research propositions and architecture model related to the service supply chain structure based on literature research. This research will provide the foundation for the Multi-disciplinary Convergence Study, aiming to generalize the service supply chain architecture.

Sustainable service supply chain management: from a systematic literature review to a conceptual framework for performance evaluation of service only supply chain

PurposeDespite increasing attentions to sustainable service supply chain management (SSSCM), a framework for performance evaluation of sustainable service only supply chain management (SSOSCM) is still missing. This paper tries to fill this gap and provides a novel conceptual framework.Design/methodology/approachThe articles related to SSSCM are fetched from the databases of SCOPUS and Web of Science. Analysis of 174 articles identified by the systematic literature review is further carried out.FindingsThis research identifies the sustainable practices for service only supply chain (SOSC) as environmental management, social management, economic management, customer management, health, safety and risk management, technical sustainability, institutional sustainability, information and technology management as well as two performance measurement criteria as operational performance and organizational performance. This paper provides a novel conceptual framework for the performance evaluation of SSOSCM. The results call for future exploration in the following three broad directions-(1) customer's perception, involvement and their behaviour towards sustainability in SOSC context; (2) trade-off, incentive mechanism and multilevel evaluation for achieving sustainability in SOSC and (3) sustainability in SOSC from various point of views.Practical implicationsThe managers can use the framework to assess the performance of the organization while researchers can explore the discussed research gaps.Originality/valueThis is the first paper that provides a novel conceptual framework for the performance evaluation of SSOSCM as well as potential future research directions.

Factors Influencing of SSCM Performance of the Indian Insurance Industry

In to-days economy, Service Supply Chain Management draws surprisingly more attention and insurance sector is one among them. Here the study is an attempt to overcome the challenges that impacts the effectiveness, efficiency and success of SSCM of Indian Insurance Industry. To show the hierarchical interrelationship among the selected significant factors of Insurance Industry an integrated comprehensive frame work has been developed, displayed and explained through an interpretive structural modeling (ISM) technique. Beneath the study various classification of influential factors have been carried out like Autonomous, linkage, Dependencies and Driving force. Finally this study developed a hierarchical structure of selected prominent factors responsible for the success of SSCM of Indian Insurance Industry by using ISM technique. The findings so drawn from the study can be used by the Indian Insurers and Foreign Insurers.

Managing inventory at GoUNESCO

Learning outcomes This case calls out the following inventory management learning objectives in a project context: to understand the project categories of inventories and their drivers for planning purposes, to learn how to manage different categories of inventory and to learn the importance of effective allocation of inventory at different project locations. Case overview/synopsis GoUNESCO is a start-up formed with the objective of providing a platform for laypersons to engage with places of heritage value. Among others, one of the key components of this platform is “go heritage runs,” in short GHR. In the past three years, the popularity of runs organized under the brand GHR has been increasing, both in terms of locations and the number of participants in each location in successive years. Inventory planning and management for projects is tricky. Different categories of inventory have different implications of shortages or excesses. The case dwells into inventory planning and management of t-shirts and medals, to drive home this point. Complexity academic level The case can be positioned in service operations management or supply chain management courses while covering inventory management topics for both Master of Business Administration (MBA) and executive MBA students. Supplementary materials Teaching Notes are available for educators only. Please contact your library to gain login details or email support@emeraldinsight.com to request teaching notes. Subject code CSS 11: Strategy.

Information technology management and service performance management capabilities: an empirical study of the service supply chain management process

PurposeThe dynamic capabilities view is invoked to hypothesize relationships among the service supply chain management (SSCM) process capabilities using the information technology management (ITM) process capability. This study argues that ITM will have an impact on the service performance management (SPM) process capability only when it works through mediators and demonstrates the impact by using the framework of SSCM process capabilities.Design/methodology/approachThis study is based on a survey using quantitative data collection to empirically test the research framework. The proposed framework and hypotheses were tested using a mail-in survey of the service industry in Thailand. The statistical analysis of data acquired from the survey was performed using structural equation modeling.FindingsThe results support the existence of a mediating role for the ITM process affecting the SPM process. This study identifies the role of ITM and emphasizes the urgent need for firms to embed other mediating factors into their approaches to achieve SPM process goals in the service supply chain context.Research limitations/implicationsThe study offers important implications to researchers as well as practitioners by highlighting the significance of mediating roles for ITM to achieve SPM process.Originality/valueThis research is among the initial attempts to argue the impact of ITM on SPM through mediators.

Two-stage matching decision-making method in medical service supply chain

ABSTRACT Medical service matching between suppliers and demanders should be emphasised. The supply chain promotes the development of practical matching decision-making methods. However, little is known about the general approaches used to explore matching problems in the context of medical service supply chain management. We put forward an effective two-stage matching decision-making method, including a grouping model and a matching model, that considers patient similarity and bilateral preferences. The grouping model is constructed based on the similarity matrix of patients. Next, specific rules are employed to calculate the integrated preference difference values between patients and doctors. The two-stage matching method considering bilateral preferences is then presented. Finally, a case study is conducted on an online health platform to verify the proposed method.

Navigating regulations to provide ethically sourced cellular material for research and development: UK perspective

Anthony Nolan is a UK based charity first set up by Shirley Nolan to find a matched hematopoietic stem cell donor for her son, Anthony. To this day our mission remains the same, to save and improve the lives of everyone who needs a hematopoietic cell transplant (HCT). Anthony Nolan has over 45 years’ experience of working with donors via the stem cell registry to provide hematopoietic cells for patients in need of a transplant across the globe. Along our journey in supporting HCT patients, we have evolved to ensure that we continue to do our best for the patient community. Our most recent evolution has resulted in the establishment of our Cell and Gene therapy services. Anthony Nolan is not unique in this transition, the National Marrow Donor Programme a Registry based in the United States of America, launched its Be the Match Biotherapies in 2016 to provide cell sourcing and supply chain management services for allogenic cell therapy development and Gift of Life Marrow Registry also in the United States of America has developed Gift of Life Biologics, an all-in-one solution for cell and gene therapy developers. An important aspect of the Anthony Nolan service is that the biological materials we provide to our clients will always be high quality and ethically sourced from well informed donors, allowing our clients to scale up from early proof of concept research on to the clinical trial stage. In the context of this article the term starting material will cover, mobilized peripheral blood stem cell collection, bone marrow collection, donor lymphocyte collection and whole blood collection as well as umbilical cord blood and tissue. In the field of cell and gene therapy where it is essential to ensure the end-product is safe and clinically effective the quality of all starting materials, including human cells is paramount. Human starting material by nature is complex; we have variability in the quality and content between different people, the global regulatory framework is ambiguous and emerging, it is considered a high-risk material requiring screening and evaluation of donors and their collected material. Most importantly it requires an individual, in our case a donor to consent to undergo a medical procedure to donate the precious cells for use in research, this does not apply to the umbilical cord material. In the UK it is illegal to pay for human body parts, this also applies to Europe, therefore our donors donate purely for altruistic reasons. This last point can sometimes be overlooked and therefore the ethical implications of obtaining this material are not considered as part of the cell therapy development plan.

The effects of information technology and operation performance on service supply chain management practices with moderating effect of capital owners

The objective of this study is to analyze and review the influence of government regulations and information technology on the operational performance of local television stations in East Java with service supply chain management practices as the mediator variable and capital owner’s intervention as the moderator variable. The data of exploratory research was collected through questionnaires distributed to twenty-nine local televisions stations, selected through saturated sampling method from a population of local television stations in East Java, and was analyzed using structural equation modeling. The finding of this study reveals that government regulations and information technology significantly influence the operational performance of local television stations with service supply chain management (SCM) practices as the mediator variable, which means that better government regulations and better information technology are analogous with the importance for the improvement of local television stations operational performance. Capital owner intervention weakens service SCM practices on operating performance and has a direct and immediate effect on reducing the operational performance of local television stations. The practical implications of this study signify the understanding that service SCM practices is an important concept in enhancing the operational performance. Capital owner’s intervention weakens service SCM practices on operating performance of local television stations.

Service supply chain management: a literature review

Service supply chain management: a literature review

Evaluation of Logistics Service for Multimodal Transport via the Trans-Siberian Railway: A Perspective of Shippers in South Korea

The role of logistics service provider (LSP) is essential for efficient logistics service quality (LSQ) and supply chain management, especially in multimodal transport. Multimodal transport routes that use the Trans-Siberian Railway (TSR) play an important role in the supply chains of Northeast Asia. This paper aims to identify current conditions of TSR LSQ and propose improvements to enhance the competitiveness of traditional routes. Therefore, this study sheds light on and provides recommendations for various managerial strategies to LSPs in the context of the TSR. This study utilizes Importance-Performance Analysis (IPA) to measure levels of importance and performance of the logistics service of LSPs that provide multimodal transport services via the TSR from South Korea to Europe. This study identifies capabilities on the basis of five criteria (price, timeliness, reliability, equipment systems, and customer service) from a customers’ perspective. The results of the research indicate that operational improvements should be considered to activate TSR multimodal transport for northern logistics routes from the perspective of Korean shippers. Specific findings show that balanced development strategies are needed for logistics routes that have not yet been significantly activated, while implying that logistics costs could be reduced initially to satisfy shippers. This study presents an operational strategy for LSPs using the TSR in northern logistics through IPA methods. Furthermore, this research can help policymakers propose specific policies to revitalize the northern logistics of Korean logistics companies and to provide incentive supports for shippers.

Muslim Friendly Service Supply Chain Management (MFSSCM), Employees Service Behaviour and Muslim Friendly Hotels (MFHs) Service Performance: A Conceptual Study

Muslim Friendly Service Supply Chain Management (MFSSCM), Employees Service Behaviour and Muslim Friendly Hotels (MFHs) Service Performance: A Conceptual Study

Eco-efficient sustainable service supply chain management hierarchical model based on qualitative information and quantitative data

PurposeThis study integrates economic/ecology (eco)-attributes and performance to build a sustainable service supply chain management (SSCM) model.Design/methodology/approachThis study proposes the use of the fuzzy Delphi method to screen for the less important attributes and applies a network data envelopment analysis to explore the hierarchical and eco-efficient network interrelationships. The causality and hierarchal eco-efficient model is acquired using a fuzzy decision-making trial and evaluation laboratory analysisFindingsThe findings are as follows: (1) the information and technology management process is derived by enhancing sustainable customer and supplier relationship management, and (2) the eco-efficient model is improved based on long-term relationships with suppliers – that is, synergistic suppliers improve the service chain quality and provide services in an appropriate and timely manner – and research and development coordination. The theoretical and managerial implications are discussed.Research limitations/implicationsThe eco-efficient model reveals that the sustainable customer relationship management process, sustainable supplier relationship management process and information and technology management process are the major causal attributes in the model.Practical implicationsThe eco-efficient model must be based on (1) long-term relationships with suppliers, (2) synergistic suppliers to improve service chain quality, (3) the provision of services in a timely manner and (4) research and development coordination.Originality/valuePrior studies neglect to build an ecological economy model using the efficiency causality model of hierarchical interrelationships. Traditional SSCM fails to involve the triple bottom line performance toward sustainability.

Influence of Ethical Sourcing Practices on Performance of Teachers Service Commission of Kenya

Ethical sourcing practices are acceptable standards that professionals in the supply chain management should adopt to ensure sustainable institutional operations. There is more emphasis on ethical sourcing in Kenyans public procurement system since the enactment of the new constitution 2010. However, sourcing in the commission is marked with unethical practices. These ethical malpractices may damage the state agencies’ performance; undermine public confidence in governments’ leadership and governance. The purpose of the study was to analyze the influence of ethical sourcing practices on performance of Teachers Service Commission of Kenya. The study's objectives were to examine the influence of transparency practices on TSC performance, assess influence of integrity practices on performance of TSC and, to evaluate influence of accountability practices on performance of TSC. The study was guided by three theories namely: Deontological theories-Kantian ethics, Teleological theories-utilitarianism and Dynamic capabilities theory. The target population comprised of 1351 TSC secretariat staff from among seven TSC directorates and Supply Chain Management Services (SCMS). Stratified proportionate sampling was used to select a sample of 239 employees. A descriptive research design was adopted in the study. Data was collected using a semi - structured questionnaire. Descriptive and inferential statistics were used to analyze the data. Presentation was in form of percentages, frequencies, and tables. Key findings of study included: A response rate of 96.2 % was realized found to be adequate and sufficient to undertake data analysis. Majority of the respondents strongly agreed that the commission had embraced ethical sourcing practices (Transparency, integrity and accountability) and had consequently improved its customer’s satisfaction levels. The study recommends adoption of ethical sourcing practices by organizations so as to optimize their operations. The researcher recommends a similar study on other organizations both private and public based on the study’s findings, shareholders, management and policy makers in the public service sector and other sectors can make informed decisions on the ethics and organization performance. To uphold research ethics, permission to collect data was sought from the University, NACOSTI as well as Teachers’ service commission. Keywords: Transparency Practices, Integrity Practices, Accountability Practices, Teachers Service Commission

Big-Data and Service Supply chain management: Challenges and opportunities

Le Big-Data decrit le grand volume de donnees utilisees par les acteurs de la vie economiques. Les donnees sont analysees rapidement de facon a formuler des analyses instantanees et un stockage de donnees. Ce systeme est utile po plusieurs domaines economiques comme la logistique et le supply chain management (SCM). Ce dernier est une gestion des flux physiques et d'informations, du client au client et du fournisseur au fournisseur, afin d'offrir une reponse satisfaisan aux besoins des clients. Le SCM a vu le jour et s'est epanoui dans un contexte industriel. Neanmoins, plusieurs recherches actuelles traitent le SCM dans le domaine de services. Ainsi, comment le recours au Big la performance du supply chain management des entreprises de services allons cerner les concepts de SCM dans les services, en nous focalisant sur les specificites du management du Service Supply Chain Management (SSCM), et le concept de Big entreprises de services.

Service Supply Chain Management: A literature review

Most of the work carried out on the supply chain management (SCM) theme has long favoured the industrial firm. They have more, or less consciously excluded the service company. Admittedly, several articles have been devoted in the past to logistics service providers and transport companies, but without always relying on the contributions of service management. The purpose of this article is to review the current literature on SCM and its application in service companies. The issue is to determine whether there is a consensus on its definition, its aspects discussed and the methodologies chosen. The review of 53 articles shows that SCM definitions and approaches differ from one study to another. Many studies have examined the performance of the SCM, either globally, or partially, but again, it is difficult to compare them given the multiplicity of approaches used.