Revisit Intention Research Articles

Peran Destination Attributes dalam Meningkatkan Revisit Intention: Kasus pada Turis di Keraton Ngayogyakarta Hadiningrat

This study examines to analyze destination attribute effects on revisit intention at Keraton Ngayogyakarta Hadiningrat. The study focuses on variables of destination attributes, destination reputation, tourist satisfaction, and memorable tourism experiences. Data collection was conducted through a survey using a questionnaire as the instrument. The study involved 250 respondents who were residents of DKI Jakarta or DI Yogyakarta and had visited Keraton Ngayogyakarta. The collected data were analyzed using SPSS and SEM in AMOS to manage the data and analyze the research findings. The results of this study, based on its hypotheses, indicate that the hypothesis of destination attributes' influence on destination reputation is accepted and significant. Similarly, the hypothesis of destination attributes' impact on tourist satisfaction is accepted and significant, as well as the hypothesis of destination attributes' effect on memorable tourism experiences. Moreover, the hypothesis of destination reputation's influence on revisit intention is accepted and significant, along with the hypothesis of tourist satisfaction's impact on revisit intention and the hypothesis of memorable tourism experiences' effect on revisit intention

Nostalgic emotions, meaning in life, subjective well-being and revisit intentions

The main purpose of this research is to examine the psychological and behavioral consequences of nostalgic emotions. Specifically, the study examines the interrelationships between nostalgic emotions, meaning in life, subjective well-being, and revisit intentions. Data were collected using an online survey via MTurk, and structural equation modeling was used to test the proposed hypotheses. Findings reveal that nostalgic emotions have significant effects on meaning in life, subjective well-being, and revisit intention. Also, the meaning in life and subjective well-being have effects on revisit intention. Further analysis shows that meaning in life and subjective well-being mediate the effects of nostalgic emotions on revisit intention. The theoretical and practical implications are discussed.

PENGARUH DIMENSI CUSTOMER EXPERIENCE TERHADAP REVISIT INTENTION DI BALI ZOO PADA MASA NEW NORMAL

This study aims to determine the effect of customer experience dimensions in terms of sense, feel, think, act, and relate to revisit intention at Bali Zoo during the new normal period. Determination of the sample used is through purposive sampling method with the criteria of domestic tourists who have visited the Bali Zoo during the new normal. The data collection used is the distribution of online questionnaires through social media to domestic tourists of Bali Zoo as many as 100 respondents, observation, documentation, and literature study. The data analysis technique used is descriptive quantitative using measurement model evaluation, structural model evaluation, and hypothesis testing using SmartPLS software version 3.3.9. The results of this study indicate that sense, think, and relate have a positive and significant effect on revisit intention; feel has a negative and significant effect on revisit intention; and act has a positive and insignificant effect on revisit intention at Bali Zoo during the new normal period. The influence generated from customer experience in terms of sense, feel, think, act, and relate to revisit intention is 52% which is moderate. The resulting predictive relevance value is 0.378.

Intention to Revisit the Mountain Destination Based on Risk Perception Through Tourism Experience and Satisfaction

Purpose: The goal of this study is to look at tourist plans to return to mountain places by integrating their previous experience and satisfaction with the risks that exist as part of the decision-making process. Design/Methodology/Approach: The questionnaire data was disseminated through online media to residents of Bandung, West Java, who had visited mountain tourist locations at random. There is a total of 328 possible responses. Only 318 were utilized to process data. AMOS 22.0 and SPSS 23.0 were used to analyze the data using structural equation modeling (SEM). After doing confirmatory factor analysis (CFA) on the measurement model, the structural linkages were investigated and the hypotheses were assessed. A bootstrap method was also used to test indirect effects. Findings: Physical and performance concerns have a significant impact on the visitor experience than financial risks. Despite the lack of significance, the perception of financial risk has a significantly different impact on tourist satisfaction than physical risk and performance. Tourist satisfaction has a significant impact on return intention, but tourist experience has a little impact. Tourist experience moderates a significant relationship between physical risk and performance, as well as revisit intention and intention to return, but not financial risk. The relationship between perceived financial risk and the likelihood of returning can be mediated by visitor satisfaction. This suggests that the financial risk will have a substantial impact on customer satisfaction and will play a role in tourists' decision to return. The perception of performance risk might have an indirect effect on the decision to return based on previous experience and satisfaction Practical implications: The conclusions of this study provide guidance to government officials, tourism managers, marketing managers, and community members on how to better manage tourist attractions in mountain areas. Original/Value: There are currently just a few studies linking perceived danger, experience, and satisfaction to revisit intentions, therefore this research significantly adds to the body of knowledge. The research gaps identified in this study can be filled by developing the construct into a model, which will also advance related concepts.

Examining the Effect of Airportscape on Airport Image, Tourist Revisit Intention, Considering Roles of Sense of Place and Destination Image

Examining the Effect of Airportscape on Airport Image, Tourist Revisit Intention, Considering Roles of Sense of Place and Destination Image

Pengaruh Kepercayaan Konsumen dan kepuasan pada Minat Pembelian Ulang King's Boy Barbershop Surabaya

This research discusses the problems that exist in one of the companies, namely King's Boy Barbershop Surabaya, which is located at Pacuan Kuda, Surabaya No. 46. In this study there are three variables, namely Trust, Customer Satisfaction, and Intention to Revisit. This research uses quantitativeresearchmethods.Thenumberofrespondents was 30 respondents. The purpose of this study was to analyze the influence of customer trust and satisfaction on repeat visit intentions. Using multiple linear regression analysis, the results show that (1) Trust has a positive and significant effect on intention to revisit King's Boy Barbershop; (2) Customer satisfactionhasapositiveandsignificanteffectonintention torevisitKing'sBoy Barbershop Surabaya; (3) Customer Trust and Satisfaction simultaneously influence Revisit Intentions at King's Boy Barbershop Surabaya

Impacts of Tourists’ Shopping Destination Trust on Post-Visit Behaviors: A Loss Aversion Perspective

ABSTRACT Despite tourism scholars’ growing interest in shopping tourism, little is known about whether a continuous improvement in shopping environments symmetrically improves shopping tourists’ post-visit behaviors. Based on the cognition – affect – behavior model and loss aversion perspective, this study proposed a theoretical framework examining the relationships between shopping destination trust (SDT), destination emotion (DE), place attachment (PA), risk perception (RP), tourist satisfaction (TS), and revisit intention (RI). A total of 786 valid questionnaires were collected from inbound foreign tourists in Taiwan. The structural equation modeling results suggest significant asymmetric positive effects of SDT on DE and PA. Furthermore, the results show that DE and PA mediate the relationship between SDT and RI. Moreover, RP moderates the relationship between SDT and PA, as well as PA and TS.

The effects of environmental empathy and sustainable intelligence on wetland tourists’ revisit intention using an extended model of goal-directed behavior

Although environmental empathy and sustainable intelligence have been identified as important concepts, relatively few researches have been conducted to explore their roles in wetland park tourists' decision-making process. Hence, in order to address this gap, the present study develops an extended model of goal-directed behavior, and then conducted a sequential and mixed research approach based on a quantitative survey(n = 353) and qualitative interviews(n = 60) to explore the formation of tourists' intention of revisiting a wetland park. Specifically, three critical constructs (i.e., environmental empathy, sustainable intelligence, and pro-environmental tourism behavior) were incorporated into the extended model of goal-directed behavior (MGB). And an onsite survey was conducted for tourists (n = 353) who visited six national wetland parks in Chongqing province of China. The proposed model was examined using structural equation modeling. Quantitative analysis reveals that the three critical constructs formed positive and significant causal relationships with the constructs in original MGB, and all the constructs in the original MGB were significant predictors of revisit intention. Quantitative and qualitative analysis have revealed that both environmental empathy and sustainable intelligence positively influence tourists’ revisit intention while sustainable intelligence (0.043) has a greater impact on this process than environmental empathy(0.029). Desire acted an important mediating role between antecedents of MGB and behavioral intention. Understanding tourists' psychology and Behavior is beneficial for park practitioners' marketing strategies improvement and sustainable tourism development. The findings of this study will not only enrich the theory of traveler behavioral intention, but also expand the model of goal-directed behavior under natural-based destination sites.

The Influence Of Hospital Service Quality On Patient Revisit Intention And Word-Of-Mouth In Class B Private General Hospital In Dki Jakarta

Hospital is a health effort that can be provided by the government and private sector to obtain an optimal degree of public health. Private public hospitals have patients who pay more attention to the quality of health services. Private hospitals need to provide good quality hospital service so that hospitals can continue to grow. Revisit intention and word-of-mouth of patients towards hospitals are considered the key to the success of the healthcare provider business. This study was conducted to analyze the effect of hospital service quality on revisit intention and word-of-mouth of patients in class B private hospitals in DKI Jakarta. The study was conducted using a questionnaire distributed through google form with purposive sampling techniques. The valid and reliable questionnaire was filled out by 135 respondents. The data obtained will be collected and data analysis will be carried out. Analysis of research data was carried out using the Structural Equation Model (SEM) through the AMOS software program version 21. The data will be carried out Goodness of Fit Model test and hypothesis test. The results showed that hospital service quality has a positive effect on patient engagement. Patient engagement has a positive effect on patient loyalty. Then, patient loyalty has a positive effect on revisit intention and word-of-mouth. Therefore, hospital service quality has a positive effect on the revisit intention and word-of-mouth of patients in class B private public hospitals in DKI Jakarta. The implications of research can provide benefits to hospital managers regarding the importance of hospital service quality, patient engagement, and patient loyalty in increasing revisit intention and patient word-of-mouth to the hospital.

Faktor-Faktor Yang Mempengaruhi Revisit Intention Wisatawan Kawah Putih

This study is intended to examine the effect of visitor engagement on revisit intention which is mediated by the memorable tourism experience of tourists at the Kawah Putih tourist destination in Bandung Regency. The instruments used in this study have passed the construct validity test, advance validity test, concurrent validity test, and reliability test. The instrument was used as a data collection tool from respondents, namely domestic tourists with a minimum age of 17 years who already had experience visiting tourist destinations which were the objects assessed in this study as many as 100 people. The data collection technique used is cross-sectional or one shot study. The data analysis technique used is multiple linear regression using SPSS version 25 and using the Sobel test. The findings of this study indicate that enthusiasm and absorption partially affect revisit intention. Future research can propose other concepts that are thought to have a positive effect on revisit intention. The results of this study are also useful for the management of the object being assessed and similar tourism industries regarding the design of strategies that are relevant to improving the quality of these attributes.

Exploring the Effect of Tour Guide Cultural Interpretation on Tourists’ Loyalty in the Context of the Southern Journey by Emperor Qianlong

The southern journey by Emperor Qianlong left behind a wealth of cultural resources in the Jiangnan region. While elucidating the intricate facets of these diverse cultures, the tour guide adeptly fulfills the elevated cultural expectations of the tourists. This, in turn, fosters a deeper sense of attachment and loyalty towards the destination among the tourists. This study investigates the influencing mechanism of tour guide cultural interpretation (TCI) on tourists’ loyalty in the context of the southern tour by Emperor Qianlong. The research was conducted with 416 tourists from tour groups visiting Huishan Ancient Town Scenic Area. The results show that TCI has a direct effect on revisit intention (RI) and has an indirect effect on intention to recommend (IR); both memorable tourism experience (MTE) and place attachment (PA) mediate and serially mediate the association between TCI and tourists’ loyalty. The findings enrich the research on the relationship between tour guides’ interpretation and tourists’ loyalty by including MTE and PA as mediating variables.

BL Kontribusi Affective Image Terhadap Peningkatan Revisit Intention Wisatawan Candi Cangkuang

The purpose of this study was to examine the effect of destination image on revisit intention mediated by tourist satisfaction at Cangkuang Temple in Garut Regency. To achieve this goal using a survey method with questionnaires and respondents as many as 100 people with a minimum age of 17 years who have experience visiting tourist destinations that are the object of research. The data collection technique used is cross-sectional or one shot study. The data analysis technique used is multiple linear regression using SPSS version 25 and using the Sobel test. Of the ten proposed research hypotheses, there are five hypotheses that successfully reject H0. The findings of this study indicate that affective image have a positive effect on revisit intention through tourist satisfaction. Meanwhile, the use of other concepts to directly influence revisit intention can be proposed by future researchers. The results of this study are also useful for the management of the object being assessed and the similar tourism industry regarding the design of strategies that are relevant to improving the quality of these attributes.

Impacts of climate change knowledge on coastal tourists’ destination decision-making and revisit intentions

Few studies have examined the effects of number of visits and climate change knowledge on coastal tourists' destination choice sets. Further, the theoretically grounded models of coastal tourists' revisit intention under climate change have been rarely explored. Therefore, we adopted a sequential multi-method approach across two studies and investigated the effects of number of visits (first-time vs. repeat tourists) and climate change knowledge on early and late destination consideration sets. We also applied protection motivation theory and a general model of tourist destination choice to examine the effects of coastal tourists' climate change knowledge, hypothetical shifts in destination attractiveness, perceived climate change risks at destinations, and place attachment on revisit intentions. The results from the first study showed that repeat tourists tended to consider more destinations in both early and late consideration sets. There was a difference in the early destination consideration sets between tourists with high and low climate change knowledge, but no difference in the later destination consideration sets between tourists with high and low climate change knowledge. These results are different from the tripographic characteristics of general repeat tourists that previous studies found, and they confirm the importance of climate change knowledge for destination decision-making. In addition, the results from the second study indicated that climate change knowledge was the most important antecedent of revisit intention, followed by hypothetical shifts in destination attractiveness, place attachment, and risk perception. Thus, future efforts to understand tourists’ destination decision-making in the context of climate change should consider climate change-induced cognition-affective aspects as part of knowledge-centered models connecting destination choice with perceived risks. The theoretical and practical implications of our findings are discussed.

Workcation (Workation) Travel Experiences, Satisfaction and Revisit Intentions: Focusing on Conceptualization, Scale Development, and Nomological Network

Since the COVID-19 crisis has accelerated digital transformation around the world, one notable trend in the tourism industry is the emergence of long-stay tourism, such as workcation which combines working and vacationing. Although workcation travel displays unique experiential characteristics compared with traditional travel experiences, conceptual and empirical knowledge on the nature and dimensional structure of such experiences is lacking. To fill this gap, this research conceptualizes workcation travel experiences and develops a multi-dimensional scale to measure the degree of such experiences. Based on the analysis of qualitative interviews, four workcation travel experience dimensions are identified: relaxing, improvised, autonomous, and localized experiences. Building on this, two online surveys with workcation travelers were conducted to develop a multi-dimensional scale of workcation travel experiences. Lastly, the nomological network of the developed scale with workcation satisfaction and revisit intentions was investigated. Theoretical and practical implications are provided.

Tourists’ perceptions of the sustainability of destination, satisfaction, and revisit intention

ABSTRACT This study examines the impact of tourists’ perceptions of a destination’s sustainability on their satisfaction and revisit intention. Specifically, perceived sustainability of a destination is measured employing five indicators of sustainability dimensions: economic, environmental, socio-cultural, political, and technology. Furthermore, this study analyses the mediating role of satisfaction between perceived destination sustainability and revisit intention. The investigation collected 362 completed questionnaires from local and international tourists who visited Kuala Lumpur. The proposed model was tested, and the data analysed using partial least squares – structural equation modelling (PLS-SEM). The results of the PLS-SEM indicated that socio-cultural and technological sustainability, directly and indirectly, impacts tourists’ satisfaction and revisit intention. However, the other three dimensions, i.e. economic, environmental, and political, had insignificant effects on satisfaction and revisit intention, thus prompting further examination. Overall, this study expands upon extant knowledge by attempting to theoretically explain these effects using a cognitive–affective-conative model and explicates the mediating role of overall satisfaction on revisit intention. The results provide practical implications for destination management organisations, tourism managers, planners, and policymakers to develop more effective strategies and improve the quality of tourism services.

Optimizing Service Dominant Logic in Enhancing the Tourist Revisit Intention

The pandemic era has changed the way people live their lives. The influence of digitalization exposure to people’s activities affects their willingness in spending their free time. The desire to travel makes people choose tourist destinations that can meet the service criteria they set. This study aims to take advantage of service dominant logic on the tourist revisit intention because tourist destination providers have focused on drawing strategies to increase the number of tourists so that the company stays afloat or even excel. Arguments based on the literatures were presented. The result shows that the current strategies used by tourism destination providers might not be effective and relevant anymore as the tourists in industry 4.0 are not affected by digital marketing through websites and social media. Instead, the tourist revisit intention is highly influenced by the service given that are driven by the service quality and Servicescape. This study implies that the future marketing strategies should be focused on services delivered at tourist destinations.
 Keywords: service dominant logic, revisit intention, service quality, servicescape

The Effect of Tourist Satisfaction Mediating the Relationship between the Influence of Destination Image on Intention to Revisit at Mandalika International Circuit, Lombok

The Mandalika Circuit is a new international tourist destination located at KEK Mandalika territory of Lombok. The aim of this study is to investigate the relationship between destination image, satisfaction, and revisit intention at the Mandalika International Circuit. Based on a survey with a sample of 230 tourist respondents visiting the Mandalika Circuit, the SEM analysis model uses software tool of SmartPLS Professional 3.0. The findings revealed that a significant and positive mediating effect of tourist satisfaction between destination image and tourist revisit intention. This means that the destination image variable is able to directly influence the variable of revisit intention or indirectly by involving the intervening variable of tourist satisfaction at the Mandalika Circuit. The findings of this study can be the basis for suggestions to the administrators of the Mandalika Circuit a.k.a the MGPA (Mandalika Grand Prix Association) as well as related stakeholders and local governments to be able to develop the attributes of the Mandalika Circuit destinations in order to optimizing the implementation of MotoGP or WSBK (world superbike) international main events.

PENGARUH MOTIVASI BELANJA, CITRA DESTINASI, DAN PENGALAMAN TERHADAP NIAT BERKUNJUNG KEMBALI KE PUSAT PEMBELANJAAN

The current research intends to determine the influence of shopping motivation, destination image, and experience on revisit intentions. In this study, the population is shopping center visitors who have returned to Cito Surabaya. The sample is known as 100 respondents. Samples were taken using purposive sampling technique. The Google form is the application used to collect research data from this study through a questionnaire. Processing the data according to the collected will utilize SPSS to analyze the results. In accordance with the objectives identified, it resulted in findings that of the three independent variables, namely shopping motivation, destination image and experience can significantly influence the revisit intention. This research can assist shopping center managers in understanding consumers and designing marketing strategies that suit their needs.

Status, Wellbeing, and Behavior at Work or in College

This paper investigates how consumers’ perceived motivations for corporate social responsibility (CSR) influence retail store re-visit intentions, and how consumers’ cultural beliefs influence consumers’ perception of CSR activities during the Covid-19 pandemic. Two studies were conducted, the first one was in 2021 when the pandemic was severe and the second was in early 2023 when the pandemic was less severe. Regression results suggest community-motivated (vs. firm-motivated) policy has a substantial positive impact on customers’ re-visit intentions. Moderated mediation models suggest perceived “fit” between CSR policy and Covid-19 mediates the impact of perceived motivation on re-visit intention. Further, results suggest that consumer collectivism and uncertainty avoidance negatively moderate the indirect effect of perceived motivation on customers’ re-visit intention when the pandemic was most severe (study 1). Moreover, the negative moderation effects on consumer revisit intention disappeared when the pandemic became less of a concern (study 2). Summarily, our results indicate consumers favored community-motivated (vs. firm-motivated) CSR policy, and as consumers’ collectivism and uncertainty avoidance increased, re-visit intention was negatively impacted, suggesting this consumer group favors social norms of reducing virus spread and avoiding potential risks by reducing store re-visits under the severe pandemic condition. Overall, the results suggest that regardless of the motivations for adopting CSR activities, managers should focus on improving the relevance and contribution of their CSR policies to help communities cope with a crisis. Other theoretical and practical implications are discussed.

Smart Tourism Technologies, Revisit Intention, and Word-of-Mouth in Emerging and Smart Rural Destinations

This study examines the influence of the various attributes of smart tourism technologies (STTs) on tourists’ intentions to revisit locations and engage in word-of-mouth (WOM) activities regarding emerging and smart rural tourist destinations in Iran. A sample of 590 tourists who visited these destinations following the COVID-19 pandemic participated in the study. The findings reveal that three attributes of STTs, namely, informativeness, accessibility, and interactivity, positively contribute to tourists’ memorable experiences (ME). Furthermore, ME, satisfaction, and the willingness to engage in WOM recommendations are identified as predictors of tourists’ intention to revisit rural destinations. The study also reveals that user competence serves as a mediator between the attributes of STTs (informativeness, accessibility, and interactivity) and the tourists’ ME. Specifically, tourists with greater skills and knowledge of using STTs tend to have more memorable experiences in these emerging and smart rural destinations. The study discusses both the theoretical and practical implications of these findings.