End-User Computing Satisfaction Research Articles

Model Satisfaction Users Measurement of Academic Information System Using End-User Computing Satisfaction (EUCS) Method

As concrete steps in order to realize the vision and mission of an organization or educational institution is to implement the system of academic information. The one factor that influences the success of the academic information system is the satisfaction of users. The problems in the user satisfaction are also issues that cannot be denied and continue to be studied. In consequently, having measurements related to user satisfaction is required. This research is done to see how the user satisfaction of the existing system has been implemented and to know what factorshas influenced the system. The method used in this study is a quantitative method using the End User Computing Satisfaction (EUCS) model whereas 255 respondents are chosen as the sample for the study. The purposive sampling technique is usedand the PLS-SEM approach with tools Smart PLS 3.0 is used for analyzing the data. This research consists of 7 hypotheses and 8 variables, namely Content, Accuracy, Format, Timeliness, Ease of Use, System Reliability, System Speed and End-User Satisfaction. The research finds out that the current level of end-user satisfaction is in satisfied level. Inferentially, of the 7 hypotheses tested, 2 of them were rejected and the other 5; Accuracy, System Reliability, Timeliness, Content and System Spee;are accepted.Through this research, it is hoped that later it could be used as a practical consideration and theoretical study in thefuture.

THE EFFECTIVENESS OF E-LEARNING APPLICATION BASED ON FRAMEWORK CODEIGNITER IN THE COVID19 PANDEMIC PERIOD (CASE STUDY STAIN TEUNGKU DIRUNDENG MEULABOH)

The rapid development of the covid-19 virus requires learning and teaching to be carried out online or remotely, the online learning process is carried out to break the chain of spreading the covid-19 virus. In the application of online learning STAIN Tengku Dirundeng Meulaboh uses an e-learning application developed with a codeigniter framework. The use of the existing MVC method in the Codeigniter framework can facilitate the development of e-learning applications that must adapt to user needs, therefore a study was conducted to determine the effectiveness of STAIN Tengku Dirundeng Meulaboh e-learning users during the Covid-19 pandemic. Measuring the effectiveness of this is done through a questionnaire by asking several questions to measure user satisfaction based on the End User Computing Satisfaction (EUCS) method. Based on the research results, it was found that 94% of e-learning users were greatly helped in the learning process and the level of user satisfaction was 85%.

Student Satisfaction Towards the Use of F-Learn Services in Online Learning

This research aims to analyse the level of student satisfaction as the users of F-Learn service in online learning. The level of student satisfaction is measured by using the End User Computing Satisfaction (EUCS), model which includes five dimensions, namely: 1) content; 2) accuracy; 3) format; 4) ease of use; and 5) timeliness. The research method used was a survey with a quantitative descriptive approach. The sampling technique used was saturated sampling because the population used in this study was relatively small, namely 30 students as the users of the F-Learn service in online learning. The results show that the level of student satisfaction as users of the F-Learn service in all dimensions are at a good level. Meanwhile, the level of satisfaction in each dimension shows: 1) the content is at an acceptable level; 2) accuracy at the level is quite good; 3) format at an acceptable level, 4) ease of use at an acceptable level; and 5) timeliness at a good enough level. The findings of this study will be used as a measuring tool for the e-learning system (F-Learn) and as input for further development.

Analisis Faktor Kepuasan Pengguna Layanan Website SKCK Online Menggunakan Metode End User Computing Satisfaction (EUCS)

One of the main duties of the police is to provide services to the community, namely the preparation of Police Record Certificate (SKCK). Making SKCK based online to facilitate the community in making SKCK. But there are some online SKCK users, there are still many problems that arise and criticism of online SKCK. Therefore it is necessary to measure the level of satisfaction and analyze the factors that affect user satisfaction with online SKCK. This study uses the End User Computing Satisfaction (EUCS) method. This type of research is quantitative by distributing questionnaires to SKCK registrants in the Banyuwangi area. Data analysis was carried out by using valid test, reliable test, descriptive statistical test, F test and T test using SPSS 22. The results of the descriptive test with the Likert scale in order of the largest, namely the content variable with a percentage of 85.4%, are included in the Very Satisfied category, the 80.4% timeliness variable is included in the Very Satisfied category, the 75.8% ease of use variable is included in the Satisfied category, the 73.2% format variable is included in the Satisfied category and 67.5% accuracy variable is included in the Satisfied category.

Evaluasi Sistem Informasi Admisi Terpadu Dengan Metode EUCS di RSUD Dr. Saiful Anwar Malang

Integrated Admision Information System (SISMIDU) is a system that serves to conduct bed managementdata in RSUD Dr. Saiful Anwar Malang. This system is a supporting facility to know the availability of bedinformation so that it can provide fast service in patients. The implementation of SISMIDU still has someobstacles that the system often encountered error in conducting patient data search, it takes a long time tosave data and system that is less update related to information availability of room in the inpatient area soas to cause inpatient buildup in the hospitalization of admission patient. The Purpose of this research is toevaluate the SISIMIDU based on user satisfaction. This type of research is qualitative research with datacollection through questionnaires. Method used is the End User Computing Satisfaction the methodconsisting aspects of content,aspects of accuracy, aspects of the format, aspects of timeliness and aspectof ease of use. Result of the research of the five aspects, among others, the aspect of content 67%respondents expressed satisfaction, aspect of accuracy 100% respondents expressed dissatisfied, aspectsof format 67% of respondents expressed dissatisfied, the aspect of timeliness 100% of respondentsexpressed dissatisfied and aspect of ease of use 100% expressed dissatisfied. It is hoped that hospitals canmake improvements and development against SISMIDU in order for SISMIDU to provide information thatsuits the needs of the user.

Analisis penerimaan pengguna aplikasi e-Kinerja dengan metode TRAM dan EUCS pada kepolisian

This study aims to determine user acceptance and what factors influence user acceptance of E-Kinerja. The theoretical model used is a combination of the theoretical model of technology adoption of TRAM (Technology Readiness Acceptance Model) and EUCS (End User Computing Satisfaction). For example, the intention to use variable in the TRAM (Technology Readiness Acceptance Model) model is used as a link between the two models in this study. This research was conducted in Sidoarjo Police by using a questionnaire that was distributed directly as a source of data with probability sampling technique involving the participation of 229 respondents from Sidoarjo Police as members of the e-Kinerja application. The data analysis technique used is PLS-SEM (Partial Least Square-Structural Equation Modeling). The results of this study state that there are seven positive and ten negative hypotheses. The findings of this study are the user's intention to positively influence user satisfaction in using the e-Kinerja application which can be interpreted that the user feels satisfied and accepts the e-Kinerja application as an information system that can help reporting and calculating the performance of each member of the Sidoarjo Police.

Comparison Study of Performance Analysis of Information System Using The Methods of End-User Computing Satisfaction and It Balance Score Card

<p>Evaluation of information system performance is needed to get an overview of the ease of end-users in utilizing a new technology. This study aims to evaluate the performance of information systems in a state-owned company (PT PLN Madya Langsa) based on an end-user perspective that is separated into two categories: employees and managers. The level of employee satisfaction (primary user) is measured using EUCS (aspect of: content, accuracy, format, ease of use, timeliness, and satisfaction). The manager's satisfaction level (secondary user) is measured by using IT BSC (aspect of: company contribution, user, operational excellence, and future orientation). The evaluation on the primary user showed that it was low at 25.6%, moderate at 56.64% and high at 18%. The percentage of user satisfaction with the information systems is 72.9% of the results expected by users. Meanwhile, evaluation on the secondary user obtained the following results: low at 10.5%, moderate 84.2% and high at 5.3%. The percentage of user satisfaction with the information system was 92.8% of the results that is expected by users. This study also discusses why there are differences in the percentage of primary user satisfaction compare to the secondary user and provides suggestions how to improve the level of satisfaction of the end users in the future.</p>

Analisis Pengaruh Implementasi E-Learning Vilep di Poltekkes Kemenkes Palembang dengan Pendekatan EUCS

E-Learning Vilep merupakan sistem pendukung dalam proses belajar mengajar yang ada di Poltekkes Kemenkes Palembang. Tujuan penelitian adalah mengetahui tingkat kepuasan pengguna dalam menggunakan e-learning Vilep di Poltekkes Kemenkes Palembang dengan menggunakan model kepuasan End User Computing Satisfaction (EUCS) yang terdiri dari 5 faktor, yaitu: isi (content), ketepatan (accuracy), bentuk (format), kemudahan menggunakan (ease of use), dan ketepatan waktu (timeliness). Proses pengumpulan data dilakukan dengan melakukan wawancara, observasi, dan penyebaran kuesioner kepada pengguna e-learning Vilep. Teknik pengambilan sampel menggunakan sample random dengan menggunakan rumus Slovin dengan jumlah sampel 352 responden. Pengolahan data menggunakan SPSS dan Excel. Hasil dari penelitian menunjukkan tingkat kepuasan pengguna e-learning Vilep secara simultan menunjukkan semua variabel terpenuhi, dan dilihat dari analisis korelasi diperoleh R2 sebesar 0,854 menunjukkan bahwa variabel satisfaction dapat dipengaruhi oleh variabel content, accuracy, format, ease of use dan timeliness sebesar 85,4%.

Analisis Tingkat Kepuasan Pengguna Sistem Informasi Kerja Praktek dan Skripsi (SKKP) Menggunakan Metode End User Computing Satisfaction (EUCS)

The advantages of information technology in the education has developed a lot, especially in universities. An example of the application of tertiary level information technology is the delivery of information presented through the university's official website. One of the web-based systems owned by the STTI Tanjungpinang is the Sistem Informasi Kerja Praktek dan Skripsi (SKKP). With this technology, the process of submitting titles to the registration of practical work trials and student theses has been switched online. Analysis of the level of satisfaction is important to know the extent of expectations and perceptions of system users in an effort to achieve the perfection of an information system and can meet user expectations. One method in analyzing user satisfaction levels is end user computing satisfaction (EUCS). Dimensions in EUCS consist of content, accuracy, format, ease of use and timeliness. This type of research is descriptive research that is intended to describe the phenomena that exist, which took place at this time or in the past. Data collection methods included observation, interviews and distribution of questionnaires with a sample of 35 respondents who were active SKKP users. The results of the analysis of user satisfaction level SKKP STTI Tanjungpinang using the EUCS method of 78.69% with a gap of 21.31% means users are in the range of satisfied categories. From the five dimensions, the variable content has the smallest gap of 8.69% while the largest gap is in the accuracy variable, which is 32.02%.

JACOB Voice Chatbot Application Using Wit.ai for Providing Information in UMN

In this modern age, chatbots have been widely used as an information provider. The popularity of voice-based chatbots or voice chatbots has also increased with the presence of technologies such as Microsoft Cortana, Amazon Lex, Apple Siri, and Google Assistant. Interaction with voice chatbot is done using a voice which is more convenient than the text-based chatbots. Universitas Multimedia Nusantara (UMN) requires a tool to provide information for the Informatics joint-degree program. In this paper, a voice chatbot named JACOB is proposed. JACOB is built as a web-based application and implemented with Web Speech API. The sentences received by JACOB are translated using Wit.ai. The Jaro-Winkler distance is also applied in this research to reduce errors in identifying the user’s name. This implementation has been tested successfully, and the total satisfaction score measured using End User Computing Satisfaction is 78.53%.

Characterizing the impact of health literacy, computer ability, patient demographics, and portal usage on patient satisfaction with a patient portal.

ObjectiveWe sought to measure patient portal satisfaction with patient portals and characterize its relationship to attitude towards computers, health literacy, portal usage, and patient demographics.Materials and MethodsWe invited 13 040 patients from an academic medical center to complete a survey measuring satisfaction, perceived control over computers, and health literacy using validated instruments (End User Computing Satisfaction, Computer Attitude Measure, and Brief Health Literacy Screen). We extracted portal usage and demographic information from the medical center data warehouse.ResultsA total of 6026 (46.2%) patients completed the survey. The median (IQR) scores for satisfaction, computer control, and health literacy were 87% (20%), 86% (22%), and 95% (15%), respectively. The normalized mean (SD) usage of messaging, lab, appointment, medication, and immunization functions were 6.6 (2.6), 4.6 (2.4), 3.1 (1.7), 1.5 (1.2), and 0.88 (0.91) times, respectively. Logistic regression yielded significant odds ratios [99% CI] for computer control (3.6 [2.5–5.2]), health literacy (12 [6.9–23]), and immunization function usage (0.84 [0.73–0.96]).DiscussionRespondents were highly satisfied and had high degrees of computer control and health literacy. Statistical analysis revealed that higher computer control and health literacy predicted higher satisfaction, whereas usage of the immunization function predicted lower satisfaction. Overall, the analytical model had low predictive capability, suggesting that we failed to capture the main drivers of satisfaction, or there was inadequate variation in satisfaction to delineate its contributing factors.ConclusionThis study provides insight into patient satisfaction with and usage of a patient portal. These data can guide the development of the patient portal, with the ultimate goal of increasing functionality and usability to enhance the patient experience.

Integrating Technological Acceptance Model and End-User Computing Satisfaction to Explain the Intention to Continue using Car Navigation Systems in UAE

This research uses modelling of structural equations via PLS to assess the 167 suitable questionnaires so as to evaluate the recommended model that utilizes the technology acceptance model TAM and end-user computing satisfaction theories to identify factors that affect driver intention to continue using car navigation systems among UAE’s drivers with private licenses. The research will describe relationships among accuracy, content, format, timeliness, ease of use, perceived usefulness, and intention to continue using car navigation systems. Our efforts have improved our understanding of the use of satellite navigation technology. Results suggested that all seven hypotheses are supported. The recommended model also clarified 20% of the variance in the intention to continue using car navigation systems.

EVALUASI TINGKAT KEPUASAN PENGGUNA TERHADAP SISTEM INFORMASI WEB TEKNIK.UMPO.AC.ID MENGGUNAKAN METODE EUCS

The existence of an information system can make it easier to provide information and services. The Faculty of Engineering of Muhammadiyah University Ponorogo itself has an information system in the form of a website which is used almost every day by students. teknik.umpo.ac.id is a web address that is owned by the faculty of engineering, sometimes students have a lot of complaints about the information and services provided in it, whether the information is less up to date or even the appearance is a bit confusing when opened via a smartphone. The author aims to evaluate the information system to improve services to students. One method for measuring satisfaction is EUCS or End User Computing Satisfaction. Content variable in Content value gets 42.5% percentage which is included in the category of Disagree, Accuracy (Accuracy) of 62.6% percentage of which is in the category of Agree, Display (Format) with 65.73% of the percentage that is included in the Agree category . Ease of Use (user convenience) with a percentage of 77% included in the Agree category. On time (Timeliness) with a percentage rate of 29% which is included in the category of Disagree. The dominant factor in creating user satisfaction in the EUCS method on the technical website.umpo.ac.id is the variable that has the highest mean (mean), namely the ease of use variable which reaches a value of 77%, while the variable which has the lowest mean (mean), which is the Timeliness variable with a percentage of 29%.

HUBUNGAN HUMAN, ORGANISASI, DAN TEKNOLOGI TERHADAP KEPUASAN PENGGUNAAN APLIKASI PRIMARY CARE DI KLIKIK PRATAMA KOTA PEKANBARU

Satisfaction of Primary Care application users becomes the need to guarantee the accountability of services to BPJS. To measure the level of satisfaction of the Primary Care application, the End User Computation Satisfaction (EUCS) method is used. The aim of the study was to study the relationship between humans, organizations, and technology with EUCS (End User Satisfaction Computing at Pekanbaru pratama city clinic. This type of research is a quantitative cross sectional study with primary information system networks. Variables used were factor-independent variables HOT ( human) EUCS (End User Computing Satisfaction) The research subjects were primay care information system operators with a sample of 90 pratama clinics in the city of Pekanbaru that were taken as total samples, which stated that humans were quite good about being satisfied with the use of p care as much as 2 ( 100%), respondents who stated that the organization was good enough about satisfaction with the use of p care, namely as much as 5 (100%), and respondents who stated that the technology was good enough needed to be satisfied with the use of p care, which was 6 (60%).

THE USER SATISFACTION LEVEL OF ELEARNING FOR BUSINESS AND MANAGEMENT SUBJECTS BASED ON TECHNOLOGY ACCEPTANCE MODEL

Elearning is the implementation of information technology in learning. Elearning was used in courses in Introduction to Business and Management, Business Process Management and Ebusiness. This study aims to use the Technology Acceptance model (TAM) to measure the level of user satisfaction. TAM method is used to determine the relationship between content, accuracy, format, ease of use, timelines, organizational support, user attitudes towards the information system (user attitude towards information). system) and perceived attitude of top management on the level of satisfaction of using e-learning on learning business courses and management at the Faculty of Computer Science, Duta Bangsa University Surakarta. This research is a descriptive study using the modified End User Computing Satisfaction (EUCS) approach method. The results of the evaluation study show that the 5 variables (content), the level of accuracy of the system, format, easy of use, and timeliness significantly influence user satisfaction. While organizational support variables have a significant effect on user satifaction but variable usser attitude toward information system and perceived attitude of top management has an effect but not significant to the support organization.
 
 Key words : elearning, user satisfaction, technology acceptance model, end user computing satisfaction.

Analisa Tingkat Kepuasan Pengguna Elearning Menggunakan EUCS dan Model Delone and McLean

Abstract - Elearning is now a necessity to support the implementation of learning in various educational institutions. End User Computing Satisfaction (EUCS) is a method used to measure the level of satisfaction of users of an application system by comparing expectations and reality of an information system. In this study 5 EUCS indicators were measured which would determine the level of Elearning user satisfaction, namely content, accuracy, shape, ease of use and timeliness. In the Delone And McLean Model there are six factors which are indicators, namely system quality, information quality, service quality, usage, user satisfaction, net benefits. Of the two methods will be measured how the level of elearning user satisfaction at Bina Sarana Informatics University. This study uses random samples collected through electronic questionnaires. There are several limitations in this study and further studies are needed so that the level of elearning user satisfaction can be described correctly.
 Keywords: elearning, eucs, endusercomputingsatisfaction, delonemclean

ANALISIS KEPUASAN PENGGUNA SISTEM INFORMASI E-CAMPUS DI IAIN BUKITTINGGI MENGGUNAKAN METODE EUCS

This study aims to find out and analyze how the level of user satisfaction with an information system is being used, and to find out what factors influence the level of user satisfaction of the Information System. The object of this research is the E-Campus information system at the Islamic Institution of Bukittinggi state. Research is based on the importance of evaluation for the development of a system. The method used in this study is End User Computing Satisfaction (EUCS). The EUCS method consists of five independent variables, namely content, accuracy, shape, ease of use and timeliness and one dependent variable is satisfaction. Population data is N = 99 with the analysis results obtained by the correlation coefficient number of 73.3%. That is, there is a statistically positive relationship between content, accuracy, form, ease of use, timeliness, and satisfaction. if each variable has a higher correlation, it will increase the user satisfaction of the E-Campus Information System with the meaning of the relationship in the same direction.Keywords: End User Computing Satisfaction (EUCS), satisfaction, information system, E-Campus.

ANALISIS TINGKAT KEPUASAN SISTEM INFORMASI PENCATATAN DAN PENAGIHAN BIAYA REKENING AIR PELANGGAN PDAM MENGGUNAKAN METODE END USER COMPUTING SATISFACTION (EUCS)

This study aims to examine the effect of the End User Computing Satisfaction variable on user satisfaction of the information system application. Recording and collection of customer water costs for PDAM Kota padang. This analysis uses independent variables, namely content, accuracy, format, easy of use, and timeliness. the application user satisfaction. Samples of this research are PDAM employees: billing, service, cashier, finance, IT and director directors and recording records. Samples were conducted using the proportionate stratified random method. Data collection was done by questionnaires distributed directly to respondents 78 questionnaires. Instead it was distributed to PDAM employees by measuring using a Likert scale after it was tested for validity and reliability. Data analyzed would use a questionnaire questionnaire. Samples were taken at PDAM Kota Padang. Statistical methods used Multiple Linear Regression Analysis. The results of the analysis of a data show: All instruments on EUCS simultaneously have an influence in recording and collection of water costs for PDAM customers. The use of EUCS has a significant effect on the recording and collection of customer water costs at PDAM Padang City.

ANALISIS KEPUASAN PENGGUNA E-LEARNING SEBAGAI PENDUKUNG AKTIVITAS PEMBELAJARAN MENGGUNAKAN METODE EUCS

In this research to make the improvement of convenience that would later give also the satisfaction of any user that has used and be active in e-learning information systems which have been applied in engineering Electronics ft unp. This research using the method of end user computing satisfaction that in short EUCS are used to measure the level of user satisfaction with knowing the contribution factors of content, accuracy, shape, ease of usage and timeliness to be thorough by the author to apply to the scope of the Department of electronics engineering ft unp. This research using quantitative research, then conducted a descriptive analysis, inductive analysis, multiple regression and hypothesis testing. The results of the analysis of the data indicates that the variable in the method of EUCS jointly contribute the same significance of 45% to the satisfaction of users of the e-learning information systems in the Department of electronics engineering achievements in the unp ft. from research that has been done, is expected to be contributed to the Administration's e-learnngi in order to improve the quality of e-learning on the campus of the State University of padang in General and in the Electrical Engineering Universitas Negeri Padang in particular. Keywords: information systems, End User Computing Satisfaction, E-learning.

Analisis Sistem Informasi Union Catalogue Perpustakaan UIN Raden Fatah Palembang dengan Pendekatan EUCS

The Library of UIN Raden Fatah Palembang is one of the university libraries that uses a system automation and union catalog system to meet the information needs of the academic community. This study aims to determine the level of satisfaction of users in utilizing union catalog using the End User Computing Catalog Satisfaction (EUCS) approach. This study uses a quantitative method with a total sample of 100 visitors to the Palembang Raden Fatah UIN Library. From the calculation of the mean and grand mean it was found that the subvariable content obtained a high score of 3.98, the subvariable accuracy obtained a high score of 3.97. In the subvariabel the format obtained a high score of 4.09. punctuality earned a high score of 4.01. The grand mean catalog satisfaction variable together with the End User Computing Satisfaction approach, obtained a value of 4.03 from the average value of 5 satisfaction subvariables. With a value of 4.01 which indicates that user satisfaction is at a high level.
 
 Keywords: author guidelines, Pustaka Budaya, article template