End-User Computing Satisfaction Research Articles

Implementation of End User Computing Satisfaction of Sayang Bunda Application

Sayang Bunda application is an application developed by the Semarang Health Office with the aim of preventing (reducing) maternal and infant mortality. This application contains several features; there are assistance, consultation, information on the nearest health facility, pregnancy articles, an estimated day of birth calculator so that this application serves the handling of complaints of pregnant women by doctors or health workers in each area of the of Semarang.. To determine the level of user satisfaction of the application, End User Computing Satisfaction method is used as a measuring tool. The research study conducted in this study was a quantitative-qualitative descriptive study using a cross-sectional research design.. The results showed that on average pregnant women stated 6.9% very dissatisfied, 17.7% dissatisfied, 72.3% satisfied and 1.44% very satisfied with the Sayang Bunda Application that are accompanied by several inputs submitted by pregnant women as users of Sayang Bunda application: It is needed to facilitate the provision of modules for the use of Sayang Bunda application to make it easier for users to interact with the application; it is needed to make variations in coloring the Sayang Bunda application which can have implications of the peculiarities and characteristics of the application Sayang Bunda and it can be facilitated by tutorials on installing applications in smartphones

Analisa Kualitas Aplikasi Performance Simanis dengan Metode End User Computing Satisfaction (EUCS)

A process to find and find out the extent of an information system implementation activity from the point of view of an information system evaluation. It aims to determine the level of user satisfaction in using a system. This study was conducted to measure the quality of the Simanis application using the End User Computing Satisfaction (EUCS) method, as well as using questionnaires to respondents and IPA Importance Performance Analysis. The results of the application quality level still need to be evaluated because the GAP level of 5 dimensions, namely content (content), accuracy (accuracy), appearance (format), user satisfaction (easy to use), and timeliness (timeliness) is still far from user expectations. The results of the user assessment of the Simanis performance application, no attributes found in quadrant 1. This indicates that the priority level for changes in some features does not exist, meaning that the features already provide the needs of the users. Suggestions in this study, application developers must continue to meet the performance expectations of the Simanis application in the 5 dimensions that have been assessed.

Analisis Pemanfaatan Teknologi Penghubung Lembaga Keuangan Syariah Dengan Usaha Mikro Kecil Menengah Untuk Meningkatkan Pangsa Pasar Syariah Di Yogyakarta

User satisfaction is one of the important points for evaluating information systems or applications. Information systems or applications are said to be "good" if users are satisfied with the information system implemented in an organization and ADIBA MSME (Micro, Small, and Medium Enterprise) application is one of example. ADIBA MSME application is engaged in business economics. ADIBA MSME uses flutter platform with dart programming language. ADIBA MSME can map the distribution of closest LKS in Yogyakarta so that it can be accessed by Micro, Small, and Medium Enterprises (UMKM) actors. The existence of ADIBA MSME is expected to be the right solution in creating connectivity (link and match) between business actors and LKS so that the mobilization of LKS funds becomes more productive, effective, and efficient. Even though this app is already used, we still need to find whether users satisfy or not with this app. Therefore, we do this research to find that. The user satisfaction model in this study is End-User Computing Satisfaction (EUCS) and data processing methods to determine the relationship between indicators and construct to user satisfaction using SEM-PLS. The purpose of this study is to determine user satisfaction with ADIBA MSME application.

End User Computing Satisfaction on Digital Trade Facilitation in the Philippines

Digital trade facilitation is increasingly becoming essential in a modern customs environment. Many countries have started computerizing and automating their trade procedures, the success of which depends upon their government’s information technology development. In usability perspective, the most appropriate success measure of an information system is the end-users’ satisfaction. This study assessed the end-user computing satisfaction (EUCS) on digital trade facilitation in the Philippines, known as electronic to mobile (e2m) system. This also determined the profile of e2m clients and the differences on their satisfaction. This further established correlations among the dimensions of EUCS. The study is a descriptive-survey research, which used a valid and reliable EUCS questionnaire. The respondents consisted of 49 e2m clients who were selected conveniently. Statistical tests employed were Mann-Whitney U-Test, Kruskal-Wallis H-Test, and Spearman’s Correlation. Results showed that majority of respondents are customs brokers, most are 4-6 years in profession, and with more than 10 transactions in a month. The end-users were generally satisfied on the total EUCS, as well as in content, accuracy, and timeliness, while they were very satisfied in format, and ease of use. Results also revealed that there are significant differences on clients’ satisfaction on format when grouped to profession, on ease of use when grouped to years in profession, and on accuracy and total EUCS when grouped to number of transactions in a month. All the five EUCS dimensions have significant positive moderate to strong correlations with each other.

USER SATISFACTION ANALYSIS OF SITANOS APPLICATION AT CLASS I NON-TPI TANGERANG IMMIGRATION OFFICE WITH END-USER COMPUTING SATISFACTION (EUCS) METHOD

The Covid-19 pandemic has hampered community activities, including in terms of public services, including in the field of Immigration. Tangerang Immigration Office made a breakthrough during the Covid-19 pandemic by creating the Tangerang Online Service Immigration Application (SITANOS), a website-based application. The SITANOS application provides various immigration services. In running an application, it is necessary to know how satisfied the application users are by looking at the level of user satisfaction. This study aims to measure user satisfaction with the SITANOS application. The method used is End User Computing Satisfaction (EUCS). The data processing results shown in the T-Statistics test found in the five hypotheses that ned, two variables were accepted: Accuracy and Ease of Use. At the same time, the three variables rejected variables, Format, and Timeliness. These results indicate that, in practice, the level of accuracy and ease of use in the application is good. However, in terms of the completeness of the content (Content), the display provided (Format), and the timeliness of presenting information (Timeliness) must be further improved and redeveloped so that people feel satisfied with using the SITANOS application.

EVALUASI KEPUASAN ANGGOTA PD IAI KALIMANTAN SELATAN TERHADAP PENGGUNAAN APLIKASI SIAP MENGGUNAKAN METODE EUCS (END USER COMPUTING SATISFACTION)

The Indonesian Pharmacists Association or Ikatan Apoteker Indonesia (IAI) is a professional organization of pharmacists in Indonesia. IAI has management at Central, Regional, and Branches. Organizational services for each IAI member use the Pharmacist Information System Application or Sistem Informasi Apoteker (SIAp). Evaluation of satisfaction in the Information System can use the EUCS (End User Computing Satisfaction) method. The purpose of this study was to determine the level of satisfaction of South Kalimantan pharmacists on the use of the SIAp application and management services. The research method uses an analytical survey with a cross sectional design. The instrument used is a questionnaire that has been tested for validity and reliability. This research has been submitted to the Research Ethics Commission. The population of this research is 1.151 pharmacists in South Kalimantan. Respondents who filled out the questionnaire were 540 pharmacists (95% confidence level). Questionnaires were distributed using a Google form that assessed the SIAP application from the aspects of Content, Accuracy, Format, Easy of User, and Timeliness. The results of the questionnaire were analyzed using a Likert scale, then the percentage of satisfaction levels interpreted with the categories very high (75.01 - 100%), high (58.34-75), less (41.65-58.33), low (24.98 -41.66), and very low (0-24.99). The results showed that members' satisfaction with the SIAp application from the aspect of Content 79.83% (very high), Accuracy 81.47% (very high), Format 82.32% (very high), Easy of Use 78.36% (very high), and Timeliness 75.52% (very high). Member satisfaction with Branches is 79.07% (very high), Regional is 77.93% (very high), and Central is 75.27% (very high). Conclusion: The level of satisfaction of PD IAI South Kalimantan Pharmacists with the SIAp Application is very high. Branch, Regional, and Central Services are very high.

ABC APPLICATION USER SATISFACTION ANALYSIS WITH APPROACH END USER COMPUTING SATISFACTION (EUCS)

<p>This study aims to examine the effect of ABC application user satisfaction levels using the End User Computing Satisfaction method. The independent variables in this study are content, accuracy, format, ease of use, timeliness, while the dependent variable is user satisfaction. This research is a quantitative study using primary data and secondary data. The population in this study were all ABC application user with sample amounted to 100 respondents. Collecting data through the distribution of online questionnaires with a google form. The method of analysis used in testing the hypothesis is multiple linear regression analysis. The results showed that the variables of content, accuracy, format, ease of use, timeliness partially had a significant positive effect on user satisfaction of the ABC application, and simultaneously variable content.</p>

User perceptions of cloud-based small business accounting software

PurposeThis study aims to identify the variables which influence user perceptions of cloud-based small business accounting software.Design/methodology/approachThis study used the end-user computing satisfaction (EUCS) model developed by Doll and Torkzadeh. Responses to open-ended questions informed these findings.FindingsThe findings from this study suggest that user satisfaction and perceived effectiveness were more strongly influenced by content and accuracy than the variables format, ease of use and timeliness.Research limitations/implicationsThere were a small number of participants (122) from a single city in New Zealand evaluating a single software application.Practical implicationsGiven the increased availability and range of accounting applications for small business, these findings help explain factors which might influence software selection decisions. This study also provides a platform for researchers to extend this research to other cloud-based accounting software applications in their academic research. These findings may also provide software developers with functionality suggestions to be included in future software development.Social implicationsThese findings identify the perceived importance of the factors used to evaluate cloud-base accounting software.Originality/valueThere has been very little research undertaken to identify factors which influence user perceptions of cloud-based accounting software using a structured EUCS framework.

A Veteran-Centric Web-Based Decision Aid for Lung Cancer Screening: Usability Analysis.

BackgroundWeb-based tools developed to facilitate a shared decision-making (SDM) process may facilitate the implementation of lung cancer screening (LCS), an evidence-based intervention to improve cancer outcomes. Veterans have specific risk factors and shared experiences that affect the benefits and potential harms of LCS and thus may value a veteran-centric LCS decision tool (LCSDecTool).ObjectiveThis study aims to conduct usability testing of an LCSDecTool designed for veterans receiving care at a Veteran Affairs medical center.MethodsUsability testing of the LCSDecTool was conducted in a prototype version (phase 1) and a high-fidelity version (phase 2). A total of 18 veterans and 8 clinicians participated in phase 1, and 43 veterans participated in phase 2. Quantitative outcomes from the users included the System Usability Scale (SUS) and the End User Computing Satisfaction (EUCS) in phase 1 and the SUS, EUCS, and Patient Engagement scale in phase 2. Qualitative data were obtained from observations of user sessions and brief interviews. The results of phase 1 informed the modifications of the prototype for the high-fidelity version. Phase 2 usability testing took place in the context of a pilot hybrid type 1 effectiveness-implementation trial.ResultsIn the phase 1 prototype usability testing, the mean SUS score (potential range: 0-100) was 81.90 (SD 9.80), corresponding to an excellent level of usability. The mean EUCS score (potential range: 1-5) was 4.30 (SD 0.71). In the phase 2 high-fidelity usability testing, the mean SUS score was 65.76 (SD 15.23), corresponding to a good level of usability. The mean EUCS score was 3.91 (SD 0.95); and the mean Patient Engagement scale score (potential range 1 [low] to 5 [high]) was 4.62 (SD 0.67). The median time to completion in minutes was 13 (IQR 10-16). A thematic analysis of user statements documented during phase 2 high-fidelity usability testing identified the following themes: a low baseline level of awareness and knowledge about LCS increased after use of the LCSDecTool; users sought more detailed descriptions about the LCS process; the LCSDecTool was generally easy to use, but specific navigation challenges remained; some users noted difficulty understanding medical terms used in the LCSDecTool; and use of the tool evoked veterans’ struggles with prior attempts at smoking cessation.ConclusionsOur findings support the development and use of this eHealth technology in the primary care clinical setting as a way to engage veterans, inform them about a new cancer control screening test, and prepare them to participate in an SDM discussion with their provider.

Analisis Kepuasan Mahasiswa Terhadap Penggunaan Aplikasi Media Pembelajaran Online (Studi Pada Perguruan Tinggi Swasta Kota Palembang)

This study aims to measure the level of student satisfaction with the use of online learning media applications, using the End User Computing Satisfaction (EUCS) method which consists of 5 variables, namely content, accuracy, format, ease of use. use) and timeliness. The population and samples used in this study were Bina Darma University, Muhammadiyah University and STISIPOL Candradimuka. The results of the calculation of the total score of respondents' answers on the level of student satisfaction with the use of online learning media applications obtained a score of 94%, which means that user responses strongly agree or are very good. The results of the F test in this study indicate that there is an influence between all variables on user satisfaction (Y) which is carried out together. The T test proves that the format and timeliness variables have no effect on user satisfaction while the content, accuracy and ease of use variables have an influence on user satisfaction variables.

Analisis Kepuasan Pasien Terhadap Sistem Pendaftaran Rawat Jalan Online di RSUP Dr. Sardjito Yogyakarta

Anjungan Pendaftaran Mandiri (APM) is an online-based registration system for outpatient at Dr.Sardjito hospital Yogyakarta, reservation for outpatient can be made at least 30 days before the check-up day or a maximum of one day before the check-up day. Although the implementation of the APM system helps patients a lot, there are still many lack from system that felt bt users. The aim of this study was to analyze the patient satisfaction of the APM system users. The method used to measure satisfaction was End User Computing Satisfaction (EUCS) with 5 measurement dimentions (content, accurancy, format, timeliness, and ease of use). The results of the overall mean on 5 dimentions show 2,41 with dissatisfied interpretation, these results also are supported by the interviews conducted on respondents showing that there are still many features and performances of the APM system that need to be improved.

Analisa Usability Aplikasi IDS Education Menggunakan Metode End User Computing Satisfaction dan PIECES

IDS Education is an online course application. users or users can follow the various classes available in the application. These classes have a variety of class choices offered and the class learning is fully online making it easier to do learning anywhere and anytime. to maintain a positive image of the application, a usability evaluation of an application display and user comfort in using the application is made. The evaluation aims to measure the level of satisfaction for users of the IDS Education application. there are two methods used, namely End-User Computing Satisfaction and PIECES. Both methods are used to find the level of user satisfaction. the End User Computing Satisfaction got a score of 4,498 with a very satisfactory level of user satisfaction. and for the PIECES method to get a score of 4.38 with a very satisfying level of user satisfaction. besides that, it also uses the PageSpeed Insights tool to assess the performance of the homepage on the IDS Education application. The Performance value obtained on PageSpeed Insights is 78, this shows that the homepage has a pretty good Performance.

Analisa Usability Menggunakan Metode Heuristic Evaluation dan End User Computing Satisfaction pada Website Infobengkel

Infobengkel website is a website that provides information about available workshops in a certain area. With this, users can find information about the workshop they want easily and quickly. in this study to analyze the usability of the infobengkel website assisted by the Heuristic Evaluation method and End User Computing Satisfaction. both methods are used to analyze the usability of the website and measure the level of user satisfaction of the website. from the results of the study it was stated that the website of workshop information was satisfied by the users. where the End User Computing Satisfaction method gets a value of 7.326 or 73.26% while for the Heuristic Evaluation method it gets a value of 7.204 or 72.04%. After doing the analysis, we get several recommendations for improvement that need to be considered in the website, such as the Format variable in the End User Computing Satisfaction method and the Aesthetic and Minimalist Design variable and Help and Documentation in the Heuristic Evaluation method.

Edmodo E-Learning Analysis using End-User Computing Satisfaction Method (Case Study: Senior High School 1 Sampang)

The development of information technology that continues to grow in all aspects of life which makes human work more efficient and effective. The current COVID-19 pandemic is one of the conditions in which people's activities are hindered and limited in their daily activities. The application of Information Technology is a solution that can be applied for the sustainability of community activities in the midst of this pandemic, one of which is the education sector. Edmodo's E-Learning system is one of the most widely used e-learning systems for the teaching and learning process. The application of e-learning certainly changes the way students learn from offline to online. EUCS (end-user computing satisfaction) is one of the methods used to analyze user satisfaction of an information system, where this method has 5 variables, namely content, accuracy, format, ease of use, and timeliness. The case study of Senior High School 1 Sampang will be the object of this research, where the EUCS method is used to measure the satisfaction of end users of the Edmodo E-Learning system. Data was collected by distributing questionnaires to active students at Senior High School 1 Sampang by obtaining a sample of 80 respondents. From the results of the research conducted, it was found that the EUCS method can be applied to the Edmodo E-Learning system at Senior High School 1 Sampang because the data obtained from the respondents was declared valid and reliable so that it can be relied upon in measuring end user satisfaction with the Edmodo E-learning system, while the factors - the factors of the EUCS method that affect the satisfaction of the end user of the Edmodo E-Learning system at Srnior High School 1 Sampang are the content and accuracy factors.

Evaluation of the Hospital Information System (HIS ) using EUCS and PIECES Methods on the Medical Record Section of RSUD dr. Haryoto Lumajang

The use of HIS itself in Indonesia is 82.21% of hospitals have adopted HIS and only 15.79% have not adopted HIS. However, the use of SIMRS still uses paperless medical records because there are still several aspects of SIMRS that need to be developed according to user needs. The purpose of this study was to evaluate HIS using the PIECES and EUSC methods. The PIECES method is used to evaluate based on system performance consisting of performance, information, economy, control, efficiency and service variables. The EUSC method is used to evaluate user satisfaction using content, format, acurancy, timeliness and easy of use variables. This type of research is quantitative descriptive and analytic with a sample of 45 people. Descriptive data processing using scoring and analytical using chi square test. Descriptive data processing using scoring and analytical using chi square test. The results of descriptive research using the PIECES method: the performance variable is 69.0%, the information variable is 70.18%, the economy variable is 67.3%, the control variable is 71.4%, the efficiency variable is 72.3%, the service variable is 73. ,2% and all variables included in the good category. The results of analytical research using the End User Computing Satisfaction method found that there are 4 variables that affect user satisfaction, namely content, format, timeliness and easy of use, while the acurancy variable does not affect HIS user satisfaction.

Implementation of human-centered design methods in designing application interfaces for nursing home service

In a nursing home, the elderly gets health services to support their daily life. These services are documented and reported periodically to elderly families. In addition to managing information about nursing services, there is other information that must also be managed properly to help the smooth operation of the nursing home. To support the information management process, reliable software is needed to have the functions and benefits that are in accordance with the needs. One of the supporting components that contribute to building good software is interface design. This study will discuss the design of nursing home service application interfaces that have fields, characteristics, and functions that are different from other fields, especially the field of special health services for the elderly. The purpose of this study is to provide an overview and insight to desktop, mobile, and web application developers regarding aspects of designing an interface that is acceptable to system users in nursing homes. This will certainly make it easier for developers to produce good and acceptable software. The design of the interface is carried out using the Human-Centered Design (HCD) method which applies a user-focused design approach so that it makes it easy to understand what their needs are. There are several stages in HCD, namely the stage of identifying and determining the context of the user (Understand and specifying the context of use), the stage of identifying user requirements (Specifying the user requirements), the stage of producing design solutions (Producing design solutions) and the stage of evaluating the design (Evaluating the design). This research produces an interactive and easy-to-use interface design because the testing process uses a prototype as a demonstration tool. The test results using the End User Computing Satisfaction (EUCS) method show that 88.25% of users are satisfied with the design made and in line with the needs of users in a nursing home.

Measuring User Satisfaction Online-KRS Using End User Computing Satisfaction Method

Evaluation of User Satisfaction with the Online KRS System at XYZ Health College using the End User Computing Satisfaction method. XYZ Health College in the KRS process has been supported by the KRS Online information system, but the KRS Online user satisfaction level has never been measured. The purpose of this study was to determine the level of user satisfaction of KRS Online College of Health XYZ in terms of several factors, namely content, accuracy, form, ease of use, and timeliness in assessing user satisfaction of KRS Online. The results of the research using instrument tests, data quality tests, multiple linear regression analysis, coefficient of determination, t test and f test are known based on the results of the analysis that the effect of the independent variable on the dependent variable is expressed by the coefficient of determination (R2) which is 0.471 or 47.1% . And the value > Fcount (13.904) > Ftable (2.76) so that the content, accuracy, form, ease of use and timeliness together have an effect on satisfaction.

Social media learning on Indonesian university students

This study aims to compare social media as appropriate learning media for University students at Universitas Negeri Malang in the era of the covid-19 pandemic. The method used in this study is EUCS (End-user computing satisfaction) with a sample of 100 people. This study indicates that the google-classroom media is more in demand as a learning medium in terms of satisfaction by UM students. All the variable values are superior to the other two social media, namely Facebook and Schoology.

ANALYSIS OF THE USE OF THE BEBUNGE APPLICATION USING END USER COMPUTING SATISFACTION MODEL

The Bekasi district Government already has an integrated service application, namely Bebunge or Bekasi Nyambung Bae. This application is the beginning of a part of the Bekasi district plan to prepare Bekasi for a Smart City. Through the Bebunge application, Bekasi residents can get information for population needs. However, to what extent is the satisfaction of Bekasi society with the Bebunge application so that the Bekasi government can get an evaluation of application usage by looking at the level of user satisfaction. This study analyzes the level of user satisfaction of the Bebunge application using the End User Computing Satisfaction (EUCS) model. The questionnaire analysis method uses inferential statistical analysis with Smart PLS media. Based on the guidelines for the level of satisfaction, the results of the study show that if the satisfaction level of Bekasi society is at an average value of 3.45, which is at level 4, it means that Bekasi society generally uses the Bebunge application with moderate intensity and find the Bebunge practical application. The recommendation for the Bebunge application is that additional features are needed to access job vacancies, information on the latest status updates for COVID-19 in Bekasi, and an Update on the status of the COVID-19 zone in Bekasi. The contribution of this study is to improve the functionality of the Bebunge application for Bekasi society. The second contribution of this study is to become a reference for researchers from the subdomain of smart cities, namely smart society

Leveraging the Power of Deep Learning Technique for Creating an Intelligent, Context-Aware, and Adaptive M-Learning Model

Machine learning (ML) and deep learning (DL) algorithms work well where future estimations and predictions are required. Particularly, in educational institutions, ML and DL algorithms can help instructors in predicting the learning performance of learners. Furthermore, the prediction of the learning performance of learners can assist instructors and intelligent learning systems (ILSs) in taking preemptive measures (i.e., early engagement or early intervention measures) so that the learning performance of weak learners could be increased thus reducing learners’ failures and dropout rates. In this study, we propose an intelligent learning system (ILS) powered by the mobile learning (M-learning) model that predicts learners’ performance and classify them into various performance groups. Subsequently, adaptive feedback and support are provided to those learners who struggle in their studies. Four M-learning models were created for different learners considering their learning features (study behavior) and their weight values. The M-learning model was based on the artificial neural network (ANN) algorithm with the aim to predict learners’ performance and classify them into five performance groups, whereas the random forest (RF) algorithm was used to determine each feature’s importance in the creation of the M-learning model. In the last stage of this study, we performed an early intervention/engagement experiment on those learners who showed weak performance in their study. End-user computing satisfaction (EUCS) model questionnaire was adopted to measure the attitude of learners towards using an ILS. As compared to traditional machine learning algorithms, ANN achieved the highest prediction accuracy for all four learning models, i.e., model 1 = 90.77%, model 2 = 87.69%, model 3 = 83.85%, and model 4 = 80.00%. Moreover, the five most important features that significantly affect the students’ final performance were MP3 = 0.34, MP1 = 0.26, MP2 = 0.24, NTAQ = 0.05, and AST = 0.018.