Abstract
<p>Evaluation of information system performance is needed to get an overview of the ease of end-users in utilizing a new technology. This study aims to evaluate the performance of information systems in a state-owned company (PT PLN Madya Langsa) based on an end-user perspective that is separated into two categories: employees and managers. The level of employee satisfaction (primary user) is measured using EUCS (aspect of: content, accuracy, format, ease of use, timeliness, and satisfaction). The manager's satisfaction level (secondary user) is measured by using IT BSC (aspect of: company contribution, user, operational excellence, and future orientation). The evaluation on the primary user showed that it was low at 25.6%, moderate at 56.64% and high at 18%. The percentage of user satisfaction with the information systems is 72.9% of the results expected by users. Meanwhile, evaluation on the secondary user obtained the following results: low at 10.5%, moderate 84.2% and high at 5.3%. The percentage of user satisfaction with the information system was 92.8% of the results that is expected by users. This study also discusses why there are differences in the percentage of primary user satisfaction compare to the secondary user and provides suggestions how to improve the level of satisfaction of the end users in the future.</p>
Highlights
The State-Owned Company Limited Liability Company (PT PLN) of the City of Langsa aims to make electricity as a moderate to improve the quality of people's lives so that PT PLN is proactive in running the electricity business and other related fields
Management information system (MIS) is an information system that provides information oriented to management interests that reported based on the transaction process and the organization's operations
End User Computing Satisfaction (EUCS) analysis is the best way to measure end-user satisfaction in a Computer-Based Information System because it does involve primary users, they use the output of the system for decision making and secondary users who are responsible for using software applications especially in data entry or preparing output reports but does not use the output directly in his work
Summary
The State-Owned Company Limited Liability Company (PT PLN) of the City of Langsa aims to make electricity as a moderate to improve the quality of people's lives so that PT PLN is proactive in running the electricity business and other related fields. As the carrier of business and social functions), PT PLN always strives to create the best service process (fast, easy, quality). For this reason, PT PLN adopts information system infrastructure to be implemented in their organization. Management information system (MIS) is an information system that provides information oriented to management interests that reported based on the transaction process and the organization's operations. Information systems that are highly needed by an organization both business and non-business, have the main roles; supporting business operations, supporting managerial decision making, increasing company profits, reducing business costs, increasing efficiency, reducing error rates, increasing security and relationships with consumers and many others [1]
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