Abstract

Elearning is the implementation of information technology in learning. Elearning was used in courses in Introduction to Business and Management, Business Process Management and Ebusiness. This study aims to use the Technology Acceptance model (TAM) to measure the level of user satisfaction. TAM method is used to determine the relationship between content, accuracy, format, ease of use, timelines, organizational support, user attitudes towards the information system (user attitude towards information). system) and perceived attitude of top management on the level of satisfaction of using e-learning on learning business courses and management at the Faculty of Computer Science, Duta Bangsa University Surakarta. This research is a descriptive study using the modified End User Computing Satisfaction (EUCS) approach method. The results of the evaluation study show that the 5 variables (content), the level of accuracy of the system, format, easy of use, and timeliness significantly influence user satisfaction. While organizational support variables have a significant effect on user satifaction but variable usser attitude toward information system and perceived attitude of top management has an effect but not significant to the support organization.
 
 Key words : elearning, user satisfaction, technology acceptance model, end user computing satisfaction.

Highlights

  • The information technology increases rapidly and penetrates all areas of life

  • This End-User Computing Satisfaction (EUCS) evaluation model was developed by Doll and Torkzadeh. Evaluation using this model emphasizes end-user satisfaction with technological aspects, by assessing the content, accuracy, format, time and ease of use of the system. This model has been tested by other researchers to test its reliability and the results show that there is no significant difference even though this instrument is translated in different languages (Punnoose, 2012),(Elkaseh et al, 2016)

  • Organizational support variables have a significant influence on user satisfaction, but the user attitude variable towards information system and perceived attitude of top management have an effect but not significant to organizational support

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Summary

Introduction

The information technology increases rapidly and penetrates all areas of life. E-learning is one of the implementation of information technology in learning field. E-learning can be multimedia learning, educational games or web based learning. E-learning can improve the quality of learning because it is accessible, supports learning personalization, flexible time and so on (Cakir and Solak, 2014), (Abdullah and Toycan, 2018). Learning that uses student center learning model is very suitable for E-learning. In this model of learning students are subject to learning, lecturers and curriculum tools as supporting roles only (Rym et al, 2013)

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