Effects Of Emotional Labor Research Articles

The Effect of Emotional Labour on Job Satisfaction and Organizational Commitment among Ayurveda Physicians in Sri Lanka

Similar to other medical specialities, Ayurvedic physicians have a distinct set of duties and responsibilities, with patient interaction playing a big role. In interpersonal interactions with patients, Ayurvedic physicians need to control their emotions. Emotional labour (EL) is the term used to describe the extreme patience and emotional control required to provide effective patient care. Previous researchers have not given adequate attention to studying the effect of EL on-job satisfaction (JS) and organizational commitment (OC), of Ayurvedic physicians. This research attempts to explore the effect of EL on JS and thereby OC, particularly among Ayurveda physicians in Sri Lanka. Primary data was gathered using multistage sampling from 331 Ayurvedic physicians in Sri Lanka for a structured questionnaire. The Partial Least Squires Structural Equation Model (PLS-SEM) was utilized to analyse the data, with the support of SmartPLS software. The results revealed that EL has a positive influence on OC while EL positively affects JS. The results further confirmed that JS has a positive effect on OC. Finally, the findings demonstrated that JS plays a partially mediating function in the connection between EL and OC. These findings help the advancement of existing knowledge by providing empirical evidence in the context of Ayurvedic physicians in Sri Lanka. Healthcare administrators and policymakers should pay attention to improving emotional labour, job happiness, and organizational commitment of Ayurvedic physicians to enhance patient care efficiency.

Emotional labor, fatigue, and presenteeism in Chinese nurses: the role of organizational identification

BackgroundPresenteeism has become a significant issue related to health. However, the effect of fatigue and organizational identification on the relationship between emotional labor and presenteeism among Chinese nurses remains unclear. This study aims to explore the correlation of Chinese nurses’ emotional labor, fatigue and organizational identification with presenteeism, and to analyze the mediating effect of fatigue and the moderating effect of organizational identification on the relationship between emotional labor and presenteeism.MethodsA cross-sectional study was performed from June to October 2022 in Changchun City, Jilin Province, China. In total, 1,630 nurses were asked to complete a range of self-administered questionnaires, including the Emotional Labor Scale, the Fatigue Scale, the Organizational Identification Scale and the Stanford Presenteeism Scale. Besides, the PROCESS macro and multiple linear regression were used for moderated mediation analysis.ResultsEmotional labor (r = 0.108, P < 0.001) and fatigue (r = 0.475, P < 0.001) were positively correlated with presenteeism, while organizational identification (r = -0.261, P < 0.001) was negatively correlated with presenteeism. The effect of emotional labor on presenteeism was partially mediated by fatigue (Effect = 0.014, 95% CI = [0.007, 0.021]). Additionally, the relationship between emotional labor and fatigue was moderated by organizational identification (P = 0.018 for the interaction term).ConclusionsFatigue and organizational identification have mediating and moderating effects on the relationship between emotional labor and presenteeism, respectively. Targeted support measures should be taken to improve the presenteeism of nurses. Nursing managers can relieve the psychological pressure and fatigue of nurses by establishing emotional release channels, and improve the presenteeism of nurses through enhancing organizational identification.

The Impact of Emotional Labor on the Work of Aesthetic Education Teachers in Universities

This review examines the impact of emotional labor on university aesthetic education teachers, focusing on cultural influences, organizational contexts, and the evolving demands of the teaching profession. By synthesizing recent literature, the review highlights key themes such as the effects of emotional labor on teacher well-being and teaching effectiveness, while also identifying gaps in research, particularly in cultural and longitudinal studies. The findings suggest that integrating emotional labor awareness into professional development and supportive leadership practices is crucial for improving teacher well-being and student outcomes. The review concludes with recommendations for future research and policy directions to address these challenges.

The Effect of Emotional Labour on Job Dedication Among Early Childhood Teachers in the UAE: The Mediating Role of Teaching Self-Efficacy

The Effect of Emotional Labour on Job Dedication Among Early Childhood Teachers in the UAE: The Mediating Role of Teaching Self-Efficacy

호스피스 사회복지사의 감정노동이 소진에 미치는 영향: 회복탄력성의 조절효과를 중심으로

The purpose of this study was to verify whether there is a difference according to the level of resilience in the effect of emotional labor of hospice social workers on burnout. To this end, this study conducted a total survey of 160 hospice social workers from 107 hospice palliative care institutions nationwide and analyzed 115 people who participated in the response. Hierarchical regression analysis was conducted to verify the moderating effect of resilience in the relationship between the effects of emotional labor on burnout. As a result of the study, it was found that the emotional labor of hospice social workers had an effect on burnout, and the sub-factors of resilience, such as self-regulation, interpersonal skills, and positivity, had a partial control effect in the effect of emotional labor on burnout. Based on the research results, program development and institutional improvement measures were suggested to prevent burnout due to differences in resilience of hospice social workers.

The Effect of Emotional Labor on Psychological Well-Being in the Context of South Korean Firefighters: The Moderating Role of Transformational Leadership.

Drawing on insights from the conservation of resources theory and the job demands-resources theory, our study investigates the association between two types of emotional labor-surface and deep acting-and the psychological well-being of firefighters. In addition, it investigates the moderating effect of transformational leadership within this context. To this end, this study utilizes ordinary least squares models to analyze survey data from 1453 firefighters in Gyeonggi-do, South Korea's largest province by population. The findings reveal a negative association between both types of emotional labor and the psychological well-being of firefighters. The study further demonstrates that transformational leadership mitigates the adverse effects of surface acting on psychological well-being. Our research indicates that transformational leadership plays a pivotal role in replenishing lost emotional resources, thereby enhancing the mental and emotional health of those engaged in demanding roles such as firefighting and emergency medical services. Accordingly, the study highlights a vital strategy for maintaining the psychological well-being of firefighters.

Emotional labour and turnover intention among nurses in China: Mediating effects of nurse-patient relationship and self-rated health.

This study tested the mediating role of the nurse-patient relationship and self-rated health in the effect of emotional labour on turnover intention among nurses in China. The underlying mechanism behind the effect of emotional labour on turnover intention remains inadequately understood. Nurses with a high level of emotional labour are predisposed to experiencing poor health and tension in their relationships with patients, which may increase turnover intention. A cross-sectional survey of 527 nurses in a public tertiary hospital in Qiqihar, located in China's Heilongjiang province, was conducted. Emotional labour and turnover intention were assessed using existing validated scales containing multiple items, while the nurse-patient relationship and self-rated health were assessed using single items, respectively. Baron and Kenny's causal steps and the Karlson/Holm/Breen method were adopted to test the mediating effects of the nurse-patient relationship and self-rated health in the association between emotional labour and turnover intention after adjusting for variations in sociodemographic and job characteristics. Emotional labour was positively associated with turnover intention. Self-rated poor health and a disharmonious nurse-patient relationship partially mediated the positive effect of emotional labour on turnover intention. Emotional labour significantly affects the turnover intention of nurses working in public tertiary hospitals in China, and this effect is partially mediated by self-rated health and the nurse-patient relationship. Giving more attention to nurses' negative emotions and work attitudes is crucial. Developing comprehensive strategies for enhancing nurses' emotional management ability, promoting their physical and psychological well-being, and improving nurse-patient relationship to reduce nurses' turnover.

The Effect of Emotional Labor on Public Service Motivation (PSM): A Focus on the Moderating Effects of Malicious Complaints and Social Support

The Effect of Emotional Labor on Public Service Motivation (PSM): A Focus on the Moderating Effects of Malicious Complaints and Social Support

The effect of emotional labour on professional well-being among early childhood teachers based on structural equation modelling

Abstract This paper strategically classifies the emotional labor of early childhood teachers and explores the relationship between emotional labor, emotional exhaustion, occupational well-being, and occupational self-efficacy based on a five-dimensional model of teachers’ occupational well-being. A structural equation model was developed to explore the mediating effects of early childhood teachers’ psychological capital between surface behavior, passive depth behavior, and occupational well-being, using psychological capital as a mediating variable. Based on the mediation analysis of the structural equation model, parameter identification and parameter design were performed to conduct descriptive statistics, correlation and regression analyses of emotional labor and occupational well-being of kindergarten teachers occupational well-being, and to test the moderating effect of social support in the multimedia context. Deep play significantly and positively predicted the dimensions of emotional well-being, professional well-being, interpersonal harmony, environmental satisfaction, and total occupational well-being scores, i.e., β= 0.35, 0.42, 0.40, 0.21, 0.36, P&lt;0.01.

The Effect of Emotional Labor and Presenteeism on Innovation Management: a Research on Hotel Managements in Istanbul

Araştırma, otel işletmelerindeki işgörenlerin duygusal emek ve işte var olamama düzeylerinin yenilik yönetimine etkisini incelemektedir. Bu kapsamda öncelikle duygusal emek, işte var olamama ve yenilik yönetimi arasındaki ilişki ele alınmaktadır. İkinci olarak ise işte var olamamanın duygusal emek ve yenilik yönetiminin boyutları üzerindeki etkisi değerlendirilmektedir. Araştırmanın verileri anket tekniği ile elde edilmiştir. Çalışma sonuçlarına göre işte var olamama, duygusal emek ve yenilik yönetimini olumlu yönde etkilemektedir. Bu çalışmaya göre işletmeler işgörenlerinin duygusal emek ve işte var olamama düzeylerinin farkında olmalıdır. Söz konusu farkındalığı sağlayan işletmelerin işgörenlerinin duygularını anlama, yeniliği yönetme ve sektörde öncü olma bakımlarından başarılı olacakları söylenebilir. Böylece işletmeler olumlu bir kültürel yapı da oluşturacaklardır. Bununla beraber kendisinin duygularının farkında olan işgörenlerin işte var olamama sorununa karşı daha dayanıklı olacakları ifade edilebilir.

Effects of emotional labor on the turnover intention of kindergarten teachers: A moderated mediation model

We explored the differential impact mechanism and boundary conditions of emotional labor and its subdimensions on the turnover intention of kindergarten teachers. Our research was based on the job demands–resources model and the concept of symbolic interactionism. The results of a survey conducted with 3,679 in-service kindergarten teachers showed that use of emotional labor strategies had a significant positive predictive effect on the turnover intention of kindergarten teachers. Further, professional identity played a partial mediating role in the link between teachers' emotional labor (surface acting) and their turnover intention. Finally, we found that as the length of teaching service increased, surface acting had a greater influence on teachers' professional identity. Thus, kindergarten teachers' turnover intention can be effectively reduced through surface acting.

The Effect of Emotional Labor on Job Satisfaction in Dental Hygienists: Focusing on the Mediation Effects of Positive Psychological Capital

The Effect of Emotional Labor on Job Satisfaction in Dental Hygienists: Focusing on the Mediation Effects of Positive Psychological Capital

경찰 공무원들의 감정노동, 직업 전문성 인식도 및 직무만족도가 소진에 미치는 영향

경찰 공무원들의 감정노동, 직업 전문성 인식도 및 직무만족도가 소진에 미치는 영향

The Effects of Emotional Labor on Work Strain and Nonwork Strain Among Dancers: A Person-Centered Approach.

Emotional labor is an important research area, but four key gaps remain regarding outcomes of nonwork strains, explanatory frameworks beyond the conservation of resources theory, adoption of person-centered approaches, and subjects of performers. By surveying 183 Chinese dance students, we employed cluster analysis to examine the adoption of emotional labor strategies (ie, surface acting, deep acting, and expression of naturally felt emotions) and to explore the outcomes on work strain (ie, emotional exhaustion and reduced flow experience) and nonwork strain (ie, depression and anxiety) with introducing the allostatic load theory as an analytical basis. Four types of emotional workers were identified, namely, flexible regulators (33.33%), authentic regulators (15.85%), display rules compliers (39.34%), and non-regulators (11.48%). Authentic regulators had the lowest emotional exhaustion. Non-regulators had the lowest flow. No differences emerged in depression or anxiety across clusters. Findings partially align with past research showing risks of surface acting in terms of emotional exhaustion. However, all three strategies enhanced flow states. Moreover, dancers' work strains did not extend to psychological problems, unlike other professions. Possible explanations include training in emotional regulation and flow states in performing. Practical implications exist for training emotional regulation and fostering flow at work.

콜센터 근로자의 감정노동과 심리적 유연성이 스트레스반응에 미치는 영향

콜센터 근로자의 감정노동과 심리적 유연성이 스트레스반응에 미치는 영향

The Effects of Emotional Labor on Job Satisfaction in Social Welfare Facility Worker: Focusing on the Mediating Effect of Positive Psychological Capital

The Effects of Emotional Labor on Job Satisfaction in Social Welfare Facility Worker: Focusing on the Mediating Effect of Positive Psychological Capital

Effect of Emotional Labor on Job Engagement and Work Happiness: Mediating Role of Psychological Capital and Moderating Role of Trust from Leader

This study aims to investigate the effects of surface acting and deep acting on job engagement and work happiness of frontline service employees. Further, we scrutinize the mediating role of positive psychological capital among the relationships and the moderating role of trust from leader between the two types of acting and positive psychological capital. Based on conservation of resource theory and emotion regulation theory, we paid attention to the discriminatory influence of the two types of acting and the facilitating role of leader. The results showed that deep acting was positively related to psychological capital, while there was no significant relationship between surface acting and psychological capital. Also, the positive relationship between deep acting and psychological capital was stronger when trust from leader was higher, while there was no significant interaction effect between surface acting and trust from leader. Psychological capital was positively related to both job engagement and work happiness. Taken together, psychological capital fully mediated the positive relationships among deep acting, job engagement, and work happiness. However, surface acting had no significant effect on psychological capital, job engagement, and work happiness. The research findings offer beneficial theoretical and practical implications.

The Effect of Emotional Labor on Customer Orientation of University Hospital Nurses: Focusing on the Resilience Mechanism Analysis

본 연구는 대학병원에 근무하고 있는 간호사들을 대상으로, 환자들로부터 경험한 간호사의 감정노동이 고객지향성에 영향을 미치는 데 있어 회복탄력성의 심리적 기제를 검증하고자 하였다. 기존 연구들은 감정노동의 원천을 조직 내부관점에서 찾아 제시하였으나, 본 연구에서는 대학병원에 종사하는 간호사들을 대상으로 환자로부터 지각한 감정노동과 환자 서비스를 위한 고객지향성 관점에 초점을 두고 실증분석을 수행하였다. 그동안 서비스 분야에서 많은 연구들은 감정노동을 경험한 종사들이 회복탄력성을 통해 어려움을 극복한다고 제시하였다. 그러나 본 연구는 기존 연구와 다르게 회복탄력성의 차원을 단일차원이 아닌 세 가치 차원으로 제시하고자 하며, 감정노동과 회복탄력성 차원 간의 구조적 인과관계를 밝히고자 하였다. 우선, 기존 연구와 다르게 본 연구는 회복탄력성의 차원을 세 가지 차원(긍정성, 관계성, 통제성)으로 제시하였다는 점에서 이론적 시사점을 갖는다. 분석결과, 감정노동은 관계성(사회성)과 통제성(자기조절능력)에 긍정적인 영향을 미치는 것으로 나타났다. 그리고 관계성(사회성)과 통제성(자기조절능력)은 고객지향성에도 긍정적인 영향을 미치는 것으로 나타났다. 구체적으로 본 연구자들은 환자로부터 지각한 감정노동은 관계성(사회성)과 통제성(자기조절능력)이라는 회복탄력성을 통해 고객지향적인 마인드가 형성됨을 확인하였다. 그리고 추가분석을 통해, 감정노동과 고객지향성 간에 관계성(사회성)과 통제성(자기조절능력)의 매개효과가 존재하는지를 확인하기 위해 붓스트래핑(bootstrapping) 분석을 실시하였으며, 분석결과 감정노동과 고객지향성 간의 관계에서 관계성(사회성)의 매개효과를 확인하였다. 또한, ‘감정노동 ⟶ 통제성(자기조절능력) ⟶ 고객지향성’ 간의 관계에서 통제성(자기조절능력)의 매개효과를 확인하였다.

Effects of emotional labor on musculoskeletal disorders among physical therapists in Seoul

Introduction: Health care workers, including physical therapists, have some of the most important roles in the health care system as shown during the COVID-19 pandemic. Physical therapists encounter emotionally and physically vulnerable patients, experience emotional labor, and are exposed to conditions that can lead to job stress and musculoskeletal disorders. We aimed to examine the relationship between physical therapists’ emotional labor and its effect on perceived job stress and risk of musculoskeletal disorders. Methods: We conducted a 30-day survey among 230 physical therapists working in various settings from October 2 to November 1, 2019. Questionnaires, including questions on musculoskeletal symptoms, perceived job stress, and emotional labor, were administered to the participants. Results: The physical therapist's surface behavior affected the body burden. Job burnout experienced by physical therapists had an effect on their interpersonal relationships. The physical therapist's emotional law affects the degree of compensation. Conclusion: To prevent the long-term consequences of work-related strain, physical therapists should receive support in terms of maintaining a healthy lifestyle and developing effective methods of communication with patients. Encouragement of activities for psychological rejuvenation with colleagues with whom they can share emotional difficulties is also desirable. It is also necessary to establish a communication channel that can directly convey the grievances of physical therapists to hospitals.

악성 민원에 의한 공공기관 직원들의 감정노동, 회복탄력성, 사회적 지지, 삶의 질의 구조적 관계

This study examines the impact of malicious complaints on the life of employees in local government and the mediating effect of resilience and social support. A survey was conducted in April 2022 targeting 325 employees working in B metropolitan city, and the structural equation model was used for analyzing the survey data. The conclusions of this study are as follows. First, malicious complaints had a positive effect on emotional labor of the employees, and emotional labor did not directly affect the quality of life of them. Second, resilience and social support had a mediating effect on emotional labor and quality of life of the employees. In other words, emotional labor did not have a direct effect on the quality of life, but it was found that it was a powerful variable that affected th quality of life through self-regulation ability, interpersonal relationships, positivity, superior support, and peer support. Third, in the relationship between emotional labor, resilience, social support, and quality of life, there was a moderating effect among the three groups (Official, Indefinite contract worker, and Accredited police). Statistically significant differences were found in the effect of emotional labor on resilience and social support, and of resilience on quality of life.