Effects Of Emotional Labor Research Articles

Organizational injustice and emotional labor in the hospitality industry: A theoretical review

The topic of emotional labor continues to gain more attention in research and workplace. The study summarizes theoretical research with emphasis on evolution of theories on emotional labor and its antecedent organizational injustice. There is an increasing number of research on consequences of emotional labor, but research on its antecedents is strongly lacking. The purpose of this article is as follows: to review all theoretical background of emotional labor, organizational justice and their evolution over time, to review proposed antecedents of emotional labor and to provide connection of all four facets of organizational injustice and its impact on emotional labor, to explain emotional labor using action theory, appraisal theory and cognitive theory and to link all four facets of organizational injustice using affective events theory, social exchange theory, fairness theory and referent cognitive theory. Finally, potential research gaps were identified in the emotional labor research and some ideas for future research were provided.

Effects of Emotional Labor and Perceived Organizational Support on the Job Attitude of Public Health Workers

Effects of Emotional Labor and Perceived Organizational Support on the Job Attitude of Public Health Workers

Emotional Labor and Job Satisfaction: Does Social Support Matter?

ABSTRACTFor the purpose of withstanding the fierce competition in the banking sector, various banks in Ghana requires employees to display emotions whenever dealing with customers. However, these emotions come with their own consequences. The question is could social support provided by these banks serve as a way to mitigate the negative outcomes of such behaviors and increase employee job satisfaction? This paper, therefore, examined the moderating role of social support in the effect of emotional labor on employee job satisfaction in the banking sector. Data were collected from 140 bank employees. The analytical tool used was Structural Equation Modeling.

The Effects of Emotional Labor on Psychological Burnout: Focusing on the Moderating Effect of Emotional Intelligence

The Effects of Emotional Labor on Psychological Burnout: Focusing on the Moderating Effect of Emotional Intelligence

호텔종사원의 감정노동이 감정소진과 자기효능감에 미치는 영향: 감성지능의 조절효과

호텔종사원의 감정노동이 감정소진과 자기효능감에 미치는 영향: 감성지능의 조절효과

The Effect of Emotional Labor on Job Burnout and Organizational Citizenship Behavior of Yoga Instructors

The Effect of Emotional Labor on Job Burnout and Organizational Citizenship Behavior of Yoga Instructors

The impact of emotional labor on the health in the workplace: a narrative review of literature from 2013-2018.

There is a paradigm-shift in the workplace from a production mentality to a service-oriented mentality. As a result, there is a greater need on employees to expend emotional labor in dealing with the challenges of meeting the demands of a service-oriented economy. This present study discussed the impact that expending emotional labor has on the health of employees in the workplace. Literature was retrieved from MEDLINE/PubMed, Excerpta Medica/EMBASE, Scopus and Thomson Reuters' Web of Science databases. Studies were selected if they were published between 2013 and 2018, written in English and had the terms “emotional labor” or “emotional labour” in their titles. An overview of the different effects of emotional labor on the health of employees in different sectors of the economy revealed effects ranging from burnout and fatigue to dysmenorrhea, disruptions in sleep patterns and suicidal tendencies. The effects of emotional labor on the health of members of the population who belong to the working class can be attributed to reciprocal determinism where environmental influences in the form of clients, supervisors, or organizational culture put employees in a position where they had to develop the habit of engaging emotional labor to cope with environmental stresses.

The effect of emotional labor and impression management on burnout: Example of Family Physicians.

Objective:Although burnout is seen as a personal problem, it has a negative effect on effectiveness of the organization. The positive interaction of the physicians with the patients and their relatives increases the service quality. In this study, it was aimed to determine the effects of the family physicians’ use of emotional labor and impression management on burnout.Methods:A total of 82 questionnaires were distributed to all family physicians who work in the family health centers of the Public Health Directorate in Sivas province. The data were analyzed using descriptive statistics and multiple regression analysis.Results:According to the findings, the level of burnout of family physicians was low and there was a significant relationship between impression management tactics and emotional labor behavior. Impression management and emotional labor behaviors had no significant effect on burnout.Conclusion:Use of physicians’ emotional labor and impression management tactics, do not have an impact on their burnout levels and it helps improve physician-patient interaction.

Effect of Emotional Labor and Job Stress on Turnover Intention of Care Workers

Effect of Emotional Labor and Job Stress on Turnover Intention of Care Workers

An Empirical Study on the Effects of Emotional Labor on Job Burnout and Customer Orientation -Focused on Online Shopping Mall Call Center Counselor-

An Empirical Study on the Effects of Emotional Labor on Job Burnout and Customer Orientation -Focused on Online Shopping Mall Call Center Counselor-

A Study on effects of emotional labor and emotional intelligence of dental hygienist on organizational effectiveness

A Study on effects of emotional labor and emotional intelligence of dental hygienist on organizational effectiveness

Effects of emotional labor, organizational climate, and job involvement on turnover intention in Korean dental hygienists

Effects of emotional labor, organizational climate, and job involvement on turnover intention in Korean dental hygienists

The Effect of Emotional Labor by Social Workers with Case Management of Customer Orientation: Focused on the Moderating Effect of Emotional Intelligence and LMX

The Effect of Emotional Labor by Social Workers with Case Management of Customer Orientation: Focused on the Moderating Effect of Emotional Intelligence and LMX

The effects of Emotional Labor, Resilience, and Nursing Work Environment on Turnover Intentions of Comprehensive Nursing Care Medical Service Nurses

The effects of Emotional Labor, Resilience, and Nursing Work Environment on Turnover Intentions of Comprehensive Nursing Care Medical Service Nurses

A Study on the Effect of Job Performance on Emotional Labor, Career Turnover Intention, Job Stress, Growth Need

This study analyzed the effects of emotional labor, career turnover intention, and job stress on job performance health workers in the social welfare. Growth need was used as a parameter. A two-dimensional analysis of the characteristics of individuals and facility types was performed. The results of the analysis are as follows. First, there was a difference between personal characteristics, type of facility, emotional labor, career turnover intention, job stress, growth need, and job performance. Second, the results of the potential average analysis of the group health workers in the social welfare (gender, public organization, and private organization) were not statistically significant. In the type of facility, public organization has higher emotional labor and job stress than private organization. The effect size was medium. There was a difference between public and private organizations. Third, a significant gender path was found in the invariance constraint. A path of career turnover intention → growth need was found statistically significant. Fourth, in the invariance constraint, two statistically significant paths were found in the facility type. One, a path of emotional labor → job performance was found. Two, a path of growth need → organizational performance was found. Fifth, there was no statistically significant path in the path of independent variable (Emotional labor, Career turnover Intention, Job stress) → growth need → job performance.

감정노동이 구성원의 감정소진과 직무태도에 미치는 영향에 관한 연구: 서울시 관광경찰 사례를 중심으로

감정노동이 구성원의 감정소진과 직무태도에 미치는 영향에 관한 연구: 서울시 관광경찰 사례를 중심으로

Duygusal Emek Örgüt Temelli Öz-Saygı ve Yaşam Tatminini Etkiler mi - Emotional Labour does Affect the Self-Esteem and Life Satisfaction

The emotions and feelings of employees began to have a commercial quality with internal behaviors such as emotional labor entering work life. Due to the increasing importance of the service industry in today’s world, employees are obliged to be in close contact with service receivers, which transform the emotions of employees into organizational outputs. In the field of education, where emotional labor is intensely experienced, educators began to express their emotions according to certain rules as part of their job. In the present study, the effects of emotional labor on organizational and individual processes were tested. Accordingly, it was examined whether emotional labor behaviors affected life satisfaction (the individual level) and organization-based self-esteem (the organizational level). A research model and study hypotheses were composed to test the aforesaid relationships. Study hypotheses were tested using data obtained from 231 educators who were currently employed in the educations sector. Data were evaluated using correlation and regression analyses. Results of the study indicated that self-esteem and life satisfaction decreased as emotional labor increased.

The Effect of Emotional Labor of College Administrative Service Workers on Job Attitudes: Mediating Effect of Emotional Labor on Trust and Organizational Commitment.

Service providers working for a service organization are asked to express such positive emotions as joy, pleasure, and politeness required at the organizational level rather than their natural emotions they are experiencing at the moment. They cannot express their emotion they are actually going through and accordingly, their level of emotional labor and emotional dissonance influence on their job commitment and trust toward their organization. This study thus set out to investigate the effects of leading variables of emotional labor on the level of emotional labor and the impact of emotional labor on organizational trust and organizational commitment with a subject group of college administrative staffs. Three underlying factors such as job stress, intimacy, and professionalism were identified as the determinants of emotional labor. Based on the conceptual background and our research questions, five research hypotheses and the proposed research model regarding the effects of emotional labor on organizational commitment and trust were developed. We also tried to include the moderating effects of work environment and gender of service providers on the research model. Given those findings, this study offers theoretical implication that confirms the negative results of emotional labor. Unlike many different studies on emotional labor from the traditional perspective of service, this study offers a practical implication by expanding and applying it to the field of college administrative service, which is an area where service providers are in the different working environment from the traditional company work environment. Finally, the managerial implications and the limitations of the study were also discussed.

컨벤션산업 종사원의 고객지향성이 감정노동과 직무만족에 미치는 영향: 감정노동의 매개효과를 중심으로

컨벤션산업 종사원의 고객지향성이 감정노동과 직무만족에 미치는 영향: 감정노동의 매개효과를 중심으로

스포츠센터 지도자의 감정노동이 직무몰입, 조직몰입 및 이직의도에 미치는 영향

스포츠센터 지도자의 감정노동이 직무몰입, 조직몰입 및 이직의도에 미치는 영향