The effect of emotional labor and impression management on burnout: Example of Family Physicians.

Aysegul Ozer Yigit,Ferda Alper Ay

doi:10.12669/pjms.35.3.4

Aysegul Ozer Yigit, Ferda Alper Ay

Open Access

https://doi.org/10.12669/pjms.35.3.4

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Abstract

Objective:Although burnout is seen as a personal problem, it has a negative effect on effectiveness of the organization. The positive interaction of the physicians with the patients and their relatives increases the service quality. In this study, it was aimed to determine the effects of the family physicians’ use of emotional labor and impression management on burnout.Methods:A total of 82 questionnaires were distributed to all family physicians who work in the family health centers of the Public Health Directorate in Sivas province. The data were analyzed using descriptive statistics and multiple regression analysis.Results:According to the findings, the level of burnout of family physicians was low and there was a significant relationship between impression management tactics and emotional labor behavior. Impression management and emotional labor behaviors had no significant effect on burnout.Conclusion:Use of physicians’ emotional labor and impression management tactics, do not have an impact on their burnout levels and it helps improve physician-patient interaction.

Highlights

At the end of 2010 in Turkey, a process of fundamental changes in primary health care services and physicians completed the tasks and working conditions has been redefined
We examined the effects of family physicians’ emotional labor and impression management use on burnout
The results of the study show the importance of increasing the quality of health care services through the use of tactics of emotional labor and impression management to help physicians understand patients

Summary

Introduction

At the end of 2010 in Turkey, a process of fundamental changes in primary health care services and physicians completed the tasks and working conditions has been redefined. According to the Family Medical Practice Regulation, family physicians are obliged to provide preventive health services for. 1. Aysegul Ozer Yigit, Health Care Management Graduate Student, Institute of Health Sciences, 2. Ferda Alper Ay, Department of Health Care Managment, Faculty of Health Sciences, 1, 2: Sivas Cumhuriyet University, Cumhuriyet, Turkey. Corresspondence: November 12, 2018 December 28, 2018 March 5, 2019 March 20, 2019 persons and primary care, diagnosis and rehabilitative health services in a certain place continuously and comprehensively; family physicians are doctors who provide mobile services when necessary”.1. Corresspondence: November 12, 2018 December 28, 2018 March 5, 2019 March 20, 2019 persons and primary care, diagnosis and rehabilitative health services in a certain place continuously and comprehensively; family physicians are doctors who provide mobile services when necessary”.1 Due to the nature of the profession of physicians and the fact that they have to communicate face to face with their patients, physical and mental labor as well as use intensive emotional labor are inevitable.[2]

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