A Study on the Effect of Job Performance on Emotional Labor, Career Turnover Intention, Job Stress, Growth Need

Abstract

This study analyzed the effects of emotional labor, career turnover intention, and job stress on job performance health workers in the social welfare. Growth need was used as a parameter. A two-dimensional analysis of the characteristics of individuals and facility types was performed. The results of the analysis are as follows. First, there was a difference between personal characteristics, type of facility, emotional labor, career turnover intention, job stress, growth need, and job performance. Second, the results of the potential average analysis of the group health workers in the social welfare (gender, public organization, and private organization) were not statistically significant. In the type of facility, public organization has higher emotional labor and job stress than private organization. The effect size was medium. There was a difference between public and private organizations. Third, a significant gender path was found in the invariance constraint. A path of career turnover intention → growth need was found statistically significant. Fourth, in the invariance constraint, two statistically significant paths were found in the facility type. One, a path of emotional labor → job performance was found. Two, a path of growth need → organizational performance was found. Fifth, there was no statistically significant path in the path of independent variable (Emotional labor, Career turnover Intention, Job stress) → growth need → job performance.