호스피스 사회복지사의 감정노동이 소진에 미치는 영향: 회복탄력성의 조절효과를 중심으로

Abstract

The purpose of this study was to verify whether there is a difference according to the level of resilience in the effect of emotional labor of hospice social workers on burnout. To this end, this study conducted a total survey of 160 hospice social workers from 107 hospice palliative care institutions nationwide and analyzed 115 people who participated in the response. Hierarchical regression analysis was conducted to verify the moderating effect of resilience in the relationship between the effects of emotional labor on burnout. As a result of the study, it was found that the emotional labor of hospice social workers had an effect on burnout, and the sub-factors of resilience, such as self-regulation, interpersonal skills, and positivity, had a partial control effect in the effect of emotional labor on burnout. Based on the research results, program development and institutional improvement measures were suggested to prevent burnout due to differences in resilience of hospice social workers.