Development Of Trust Research Articles

The educator as facilitator of trust in the nursing education environment.

BackgroundTrust and trusting are inclinations to believe in the honesty and sincerity of a person. Trust and trusting relationships in nursing education form the foundation of safety, acknowledging vulnerabilities and allowing reciprocal expectations and beliefs to rely on each other during the teaching and learning process. The purpose of this article is to explore the views of nurse educators in facilitating trust and trusting relationships during teaching and learning.Methods and findingsThis article focuses on the role of educators in facilitating the development of trust. A qualitative approach with a grounded theory design was used. The fourteen nurse educators included to address the first objective of the study, were purposively sampled, and the requisite data was collected by conducting individual in-depth face-to-face interviews. Initial, focus and theoretical coding were used to analyse the data until saturation was evident. The following themes emerged: competencies of the educator; setting of standards and the maintaining of consistency; and professional credibility and the value of trusting relationships. The outcome of the findings indicated that the educator plays a key role in establishing trust in nursing education. The study did not include professional nurses in practice as role-players in the nursing education environment. This could be regarded as a limitation, as the professional nurse in practice also has a teaching role, thus, indirectly, forming part of the nursing education environment. A recommendation was made that further research on trust should include professional nurses.ConclusionsThe study highlights that trust is dependent on, and facilitated by, professional conduct, ethical behaviour, competencies, knowledge and skills of the role-players in the teaching and learning environment. The recommendations made have a bearing on developing trust and trusting relationships in nursing education.

Building Trust Through Action Learning in An Uncertain Transorganizational Context

This research explored how action learning contributed to the development of trust in a temporary transorganizational system during the beginning of the COVID-19 pandemic. In a world fragmented by digitalization, social upheaval, ethnocentric development policies, and global pandemics, trust among people, companies, and governments has eroded. The interdependencies within our society demand collaborative efforts that must not only address the challenges of fragmentation that makes task achievement difficult, but the uncertainty that comes with a lack of trust. This was the challenge for two universities on different continents and their stakeholders: to create a cross-cultural, temporary transorganizational (TS) system at the beginning of the COVID-19 pandemic and deliver on the educational objectives of a master’s-level Organization Development (OD) practicum. The cyclical rhythms of action learning and trust building before and during the practicum contributed to its outcomes of collective knowledge creation and high performance in an uncertain time. Using theories of trust formation and action learning, the authors identified how action learning and trust cycles worked together in a TS system to foster collaboration.

Shopping with Voice Assistant: Understanding Consumer Intention and the Mediating Role of Trust

Voice assistants are a new smart tool in the market to assist and ease the shopping process for consumers. A voice assistant, along with its in-built artificial intelligence, makes consumer and device interaction more humanlike and personal. Despite a promising debut in the Indian market, there has been limited research on the Indian consumers’ intention to use VA for online shopping. Most of the studies are exploratory in nature and lack a clear theoretical framework. This study aimed to tap the growing trend of the use of voice assistants in the Indian market. The study focused on finding what factors determine consumer intention to shop online using a voice assistant. How does trust upon a voice assistant affect the relationship between these factors and intention? This is a cross-sectional quantitative study. A convenience sample of 121 respondents participated in the study using an online structured questionnaire. The hypotheses testing was done using AMOS SEM. The tests confirmed that information quality and system quality impacted intention only when mediated through trust. Interaction quality, however, only had a direct effect, and no mediation through trust was determined. The study explained how more sincere efforts by VA in information searching and delivering the right information to consumers lead to the development of trust in the VA.

Orchestrating Learning Together and Development of Team-Trust in Neurologically Typical and Neurologically Atypical Students: A Multicase Study

<italic xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Contribution:</i> This multicase study compares computer orchestrated learning together (COLT) and student orchestrated learning together (SOLT) in cooperatively preparing first year university students for collaborative activities. COLT using computer orchestrated group learning environment (COGLE) was perceived efficient, effective, and inclusive for team effectiveness as it helps build domain knowledge and trust between neurologically typical (NT) and/or neurologically atypical (NAT) teammates. This study confirms existing and identifies two new antecedents for trust, namely, resolving cognitive conflicts and real-time updates to domain knowledge. <italic xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Background:</i> Industrial and organizational psychology literature links effective teamworking with domain knowledge and trust. Building team trust within a short period can be challenging, in particular in mixed teams of NT and NAT students. Facilitating teamwork can be resource hungry. Educational studies on trust and teamwork are therefore rare. <italic xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Research Questions:</i> This study investigates how orchestration affects teamwork by asking: 1) how does computer and student orchestration affect domain knowledge acquisition in NT and NAT students? and 2) how does computer and student orchestration affect the development of trust between NT and/or NAT students? <italic xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Methodology:</i> Both qualitative and quantitative data were captured at multiple points within multiple (literal and theoretical replication) cases. Case summaries and a cross-case analysis provided further data and the methodological triangulation needed for analytical generalization. Findings: COGLE’s scaffolding and nonsocial prompts for cooperation, shared goal orientation, shared monitoring, and shared working not only helped NT and NAT students learn together but also helped develop team-trust quickly. Delayed interactions, low team-trust, and clique formation were seen in SOLT teams.

Effects of Virtual Work on Trust: Role of Monitoring Norms and Age

Interpersonal trust is critical for collaboration, and particularly so in virtual work settings. Research, in both co-located and virtual work settings, has identified many behaviors initiated by trustors to help them gather trustworthiness information and, in turn, develop trust in trustees. However, we know less about how the context affects trust development. In this study, we examine the effects of a key contextual factor – team monitoring norms, and of age on team members’ trust of their virtual teammates. We draw on research on virtuality, control, trust and generational differences to develop our predictions and test them in a study of 292 members of virtual teams. We find that when monitoring norms are strong, virtuality negatively affects a team member’s interpersonal trust; when monitoring norms are weak, virtuality positively affects team member’s interpersonal trust. This increased trust with weak monitoring norms, is stronger for older rather than younger virtual team members.

Compatibility of the Incompatible: How Does Asymmetric Power Lead to Coexistence of Trust and Distrust in Adversarial Policy Networks?

ABSTRACT Asymmetric power has been found to hinder the development of trust that is essential for structuring policy subsystems or networks. Using a multinomial logistic analysis of a local hydraulic fracturing policy network in New York, our findings indicate that (1) power imbalance affects the coexistence of trust and distrust and (2) power imbalance interacting with certain types of social relationships (policy communication, regulation, and knowledge exchange) leads to the coexistence of trust and distrust. We suggest three implications for the governance of policy networks and policy process literature: increasing levels of trust do not guarantee decreasing levels of distrust, asymmetric power has an impact on structuring “ambivalent” relations, and adversarial policy subsystems can take four structural forms depending on the levels of trust and distrust.

Development of a Composite Project Performance Index for the New Engineering Contract (NECPPI) of construction projects in Hong Kong: a Delphi study

Over the past three decades, a basket of research studies on New Engineering Contract (NEC) has been conducted in the construction management discipline. In fact, there is adequate evidence that an increasing number of client organisations have been adopting a NEC approach to undertake their building and construction projects both locally and worldwide during the last three decades. With the perceived benefits that NEC brings about, research into the Key Performance Indicators (KPIs) to evaluate the success of NEC projects in construction becomes all the more important because it can help set a benchmark for measuring the overall performance level of NEC projects. Although there are some related studies and papers on this research area, few, if any, comprehensive and systematic studies have focused on developing a comprehensive, objective, reliable and practical performance evaluation model for NEC projects. A benchmarking model has been developed in this paper using the Delphi survey technique to objectively measure the performance of the Engineering and Construction Contract (ECC) of NEC projects in Hong Kong based on a consolidated KPIs’ conceptual framework for NEC projects. Four rounds of Delphi questionnaire survey were conducted with 16 construction experts in Hong Kong and the United Kingdom. The results revealed that the top seven weighted KPIs to evaluate the success of NEC projects in Hong Kong include: (1) time performance; (2) safety performance; (3) quality performance; (4) development of mutual trust and cooperation; (5) cost performance; (6) equitable risk management mechanism; and (7) project team satisfaction. A statistically significant consensus on the top seven weighted KPIs was also obtained. Finally, a composite Project Performance Index for NEC projects (NECPPI) in Hong Kong was derived to provide an all-round assessment of NEC project performance. Different NEC projects can now be assessed on the same basis for benchmarking purposes. Construction senior executives and project managers can thus use the Index to measure, evaluate and improve the performance of their NEC projects to strive for construction excellence. Although the NECPPI was established locally in Hong Kong, the research methodology could be replicated in other parts of the world such as the United Kingdom or other European countries to produce similar indices for international comparisons. Such and extension would aid the understanding of managing NEC projects across different geographic locations.

Quality control of negotiated multi-source policy advice: the example of the German Coal Exit Commission

ABSTRACT The German government appointed an advisory committee to negotiate the design of a structural change prompted by energy and climate policy. The Coal Exit Commission was assigned with this complex mandate on how to end coal-fired power generation. Against many expectations, the Commission, comprised of stakeholders with competing interests, achieved a consensus outlining the coal exit in Germany by 2038. Considering that the result of this compromise serves as the basis for a major policy change, it is legitimate to ask if the final recommendations of the Coal Exit Commission were balanced, reliable and socially robust, and if the Commissions’ advice satisfies the need for quality standards in negotiated multi-source policy advice? This paper investigates the Commission in that regard, while testing a framework for hybrid multi-source stakeholder advisory committees. The research shows broad compatibility with the framework. Simultaneously, this paper argues for additional factors such as the careful reflection of the composition of a hybrid advisory group, a precise, clear-cut mandate, development of trust between group members, independence of the adviser from the appointing authority. Finally, while the Coal Exit Commission seems an interesting model to reach consensus in difficult societal issues, the paper critically assesses its limits.

Trust and the social licence to operate in the Guatemalan mining sector: Escobal Mine case study

This paper builds on the literature that trust and ongoing relationship development is needed for a social licence to operate. While trust and the SLO has been analyzed, there is little exploring what trust is, the types of trust that exist, contextual factors that can facilitate or erode trust, and the concept of trust itself has not been defined. By analyzing historical, political, economic, and social factors at the Escobal mine site, the need to address power imbalances and inequities in a population to establish generalized trust emerges as a key antecedent for increasing the opportunity for earning a SLO. Generalized trust is earned through honest relationship development, which is characterized by limiting inequities and power imbalances, and ensuring those relationships are contextualized for the area and its stakeholders – there is no ‘one-size-fits-all’ solution. This paper explores the concept of trust with an emphasis on generalized trust and proposes a definition of trust that embraces the proposed intention of SLO: establishing trusting relationships. Trust in the SLO is the willingness to be vulnerable to a project proponent's proposed activities.

Exploring the Multidimensionality of Trust in Participatory Health Partnerships - A Network Approach.

IntroductionPrevious studies have identified “trust” as a key mechanism to achieve sustainable partnerships in participatory health research, which themselves can represent social networks. A recent review discussed the potential for social network analysis to investigate the development and maintenance of trust and its effects on partnership functioning in participatory health research partnerships. This review also recommended considering a comprehensive, nuanced and multidimensional approach to conceptualizing, operationalizing and measuring trust in research partnerships. Thus, this study aims to explore empirically the conceptualizing, operationalizing and measuring of trust in a multidimensional manner, approaching each trust dimension as an individual trust network, as well as combined as an overall trust network.MethodsWe sampled the whole network, recruiting from a newly established network of 57 individuals that must collaborate to achieve a common goal. These individuals represented academic, service and community organizations of an existing participatory partnership, the Public and Patient Involvement Ignite Network in Ireland. Of the 57 individuals invited to take part in the study, 75% (n = 43) individuals completed the network survey. A survey about trust was designed based on literature in the area and was administered via Qualtrics. The survey included eight network questions: one on collaboration, and seven on specific dimensions of trust. From this, we constructed a network for each trust dimension. We compared several core network measures of each to identify structural differences between the dimensions of trust. To statistically validate them, we compared them to a random and preferential null model.ResultsAll the networks had a high reciprocity but were decentralized. Key differences were identified across trust dimensions, particularly in terms of integrity and shared values, visions and goals. None of the networks compared well to the null models indicating participants did not randomly or preferentially (based on how much trust they receive for a particular trust dimension) trust other partners.Discussion/ConclusionThis novel empirical social network analysis of trust in a real-world partnership elucidates the nuances and multidimensional nature of trust. This provides support for expanding this research direction to enhance understanding of and interventions for trust in participatory health research.

Lower social status predicts greater behavioral trust in social exchanges

The motivated attributions model of trust development suggests that trustors ameliorate the anxiety associated with dependence by perceiving others as trustworthy and then engage in seemingly irrational acts of trust, despite these acts being extremely risky. Accordingly, I predicted that individuals with lower social status would demonstrate more trusting behavior than would higher status individuals, and that this tendency would be explained by the lower sense of power of people with a lower social status. I tested the hypotheses using both correlational and experimental designs, with samples representing people from a diverse range of social class backgrounds and controlling for plausible alternative explanations. The results have theoretical and practical implications for understanding how inequality and hierarchy mold actions.

Learning to trust in social enterprises: The contribution of organisational culture to trust dynamics

General models for trust development in organisations suggest a linear path founded on three bases (calculus, knowledge, identification). Seeking to capture a more dynamic nature for the trust development pathway, this study focuses on the role of organisational culture in shaping these paths by conveying sensemaking processes. Through exploratory group interviews, we examined how trust can be boosted or weakened among senior and newcomer members of two Italian social enterprises (NPSEs) as organisational contexts whose core values make trust a valuable relational asset. Our in-depth analysis of key trust processes showed that the NPSE members refer principally to a non-linear path of trust-building in their professional experience, and acknowledge the knowledge base as the starting point for, and the main source of, trust. Two other processes for implementing trust also emerged, the spillover of trust capabilities to other kinds of relationships, and their leaders' ability to establish organisational routines that can consolidate trust. Overall, our findings contribute to connecting trust-building dynamics to broader organisational culture, highlighting specific routines and practices – intentional as well as informal – that encourage their members to learn to trust. Applicative implications for building trust in workplaces are discussed.

A Maturity Framework for Zero-Trust Security in Multiaccess Edge Computing

Multiaccess Edge Computing (MEC) has been adopted to provide an environment that supports cloud computing capabilities and IT services at the network edge. The open architecture of cloud computing and network access at the edge provides malicious actors with many attack vectors. The MEC system entities cannot be permanently trusted due to the dynamic and shareable nature of MEC deployments. This paper presents a classification of MEC entities that can be used to define security controls based on the Zero-Trust Security approach. The security controls are organised into a maturity framework that can be used to guide the systematic development of trust and security in an MEC environment. In this framework, a Minimum Viable Security posture defines the first operational step towards full implementation of Zero-Trust Security in an MEC environment.

Trust in Artificial Intelligence: Comparing Trust Processes Between Human and Automated Trustees in Light of Unfair Bias

Automated systems based on artificial intelligence (AI) increasingly support decisions with ethical implications where decision makers need to trust these systems. However, insights regarding trust in automated systems predominantly stem from contexts where the main driver of trust is that systems produce accurate outputs (e.g., alarm systems for monitoring tasks). It remains unclear whether what we know about trust in automated systems translates to application contexts where ethical considerations (e.g., fairness) are crucial in trust development. In personnel selection, as a sample context where ethical considerations are important, we investigate trust processes in light of a trust violation relating to unfair bias and a trust repair intervention. Specifically, participants evaluated preselection outcomes (i.e., sets of preselected applicants) by either a human or an automated system across twelve selection tasks. We additionally varied information regarding imperfection of the human and automated system. In task rounds five through eight, the preselected applicants were predominantly male, thus constituting a trust violation due to potential unfair bias. Before task round nine, participants received an excuse for the biased preselection (i.e., a trust repair intervention). The results of the online study showed that participants have initially less trust in automated systems. Furthermore, the trust violation and the trust repair intervention had weaker effects for the automated system. Those effects were partly stronger when highlighting system imperfection. We conclude that insights from classical areas of automation only partially translate to the many emerging application contexts of such systems where ethical considerations are central to trust processes.

An Implementation of Trust Chain Framework with Hierarchical Content Identifier Mechanism by Using Blockchain Technology.

Advances in information technology (IT) and operation technology (OT) accelerate the development of manufacturing systems (MS) consisting of integrated circuits (ICs), modules, and systems, toward Industry 4.0. However, the existing MS does not support comprehensive identity forensics for the whole system, limiting its ability to adapt to equipment authentication difficulties. Furthermore, the development of trust imposed during their crosswise collaborations with suppliers and other manufacturers in the supply chain is poorly maintained. In this paper, a trust chain framework with a comprehensive identification mechanism is implemented for the designed MS system, which is based and created on the private blockchain in conjunction with decentralized database systems to boost the flexibility, traceability, and identification of the IC-module-system. Practical implementations are developed using a functional prototype. First, the decentralized application (DApp) and the smart contracts are proposed for constructing the new trust chain under the proposed comprehensive identification mechanism by using blockchain technology. In addition, the blockchain addresses of IC, module, and system are automatically registered to InterPlanetary File System (IPFS), individually. In addition, their corresponding hierarchical CID (content identifier) values are organized by using Merkle DAG (Directed Acyclic Graph), which is employed via the hierarchical content identifier mechanism (HCIDM) proposed in this paper. Based on insights obtained from this analysis, the trust chain based on HCIDM can be applied to any MS system, for example, this trust chain could be used to prevent the counterfeit modules and ICs employed in the monitoring system of a semiconductor factory environment. The evaluation results show that the proposed scheme could work in practice under the much lower costs, compared to the public blockchain, with a total cost of 0.002094 Ether. Finally, this research is developed an innovation trust chain mechanism that could be provided the system-level security for any MS toward Industrial 4.0 in order to meet the requirements of both manufacturing innovation and product innovation in Sustainable Development Goals (SDGs).

Responsive tax administration model and tax compliance

The subject.The author studies models of tax administration.The purpose of the articleis to confirm or refute hypothesis that successful tax administration strategy consists a balanced combination of tax enforcement measures and positive incentives.The methodologyof the study includes content analysis of the scientific papers prepared by European and American lawyers and economists.The main results, scope of application. Tax compliance is an essential component of a wellfunctioning tax system. The forms and methods by which states ensure tax compliance, and taxpayers try to avoid paying taxes, change significantly over time, due to the modernization of tax policy, changes in the alignment and transformation of economic forces, institutions, norms and technologies, Historically, tax relations have always been strictly vertical and hierarchical, relying on administrative-command methods of tax administration, and also characterized by retrospective tax audits and the threat of imposing harsh sanctions to ensure tax compliance. The one-sided nature and lack of flexibility of such a model, limited by the triad of regulatory instruments “obligation – control – responsibility”, was initially subjected to comprehensive criticism in the scientific community.Revolutionary transformations in public administration practice have an impact on all aspects of tax interactions, including tax compliance and tax administration. The global trend lies in the understanding that tax administration, in essence, should be expressed not in the confrontation between taxpayers and tax authorities, but in their dialogue, interaction and cooperation.The flexible tax administration model is based on new approaches to public administration based on a shift in emphasis from coercion to persuasion, from rigidity to flexibility, from “reactivity” to “proactivity”, from “influence” to “interaction” between managers and those controlled. Today, fiscal authorities are encouraged to adhere to a «cooperative approach» in dealing with taxpayers, based on principles such as dialogue, mutual understanding, impartiality, reciprocity, transparency, compromise and flexible response. At the same time, law-abiding behavior should be encouraged in every possible way, and unlawful behavior should be subject to increased discouragement.The doctrine of flexible tax administration advocates the development of trust in the relationship between taxpayers and tax authorities, offering the latter a wide range of tools to ensure tax compliance, and not limited to control and sanctions. The main mission of the state is to encourage taxpayers to partner with fiscal authorities and to voluntary compliance.For any state, the most desirable situation is the voluntary fulfillment of tax obligations by all participants in tax interactions, which makes it possible to minimize the size of the tax gap. Both persuasion and coercion as methods of tax administration have their pros and cons. Therefore, the key to a successful tax administration strategy is not abandoning one method in favor of another, but combining them in a balanced manner so that both methods cumulatively complement each other.Conclusions.In order to effectively increase the level of tax compliance, it is necessary to use a comprehensive tax-legal, organizational and informational toolkit, including both tax enforcement measures demonstrating the tax administration's determination to ensure tax compliance on the part of tax violators, and measures of positive incentives and rewards oriented for service support of law-abiding and conscientious taxpayers.

Why People Don’t Want to Enter Big Cities? Professional Ties and Small-Town Living Based on The Case of Village in Central China

Based on the experience of peasants in Li Village in the Central China, the urbanization process of Chinese farmers does not always continue to develop towards the big cities. Farmers’ willingness to enter big cities is influenced by their professional ties. This study found that, the simple social division of labor in a small-town lead to an infertile development of interpersonal trust. With low-end occupations and high homogeneity, people could not organize their relationships by professional logic. Based on the lack of relationship and trust, social support is insufficient, as a consequence, people start to shrink their social interaction thereby their developmental needs are further inhibited.

The state of the judicial dialogue after the PSPP judgement

The issue of the relations between the European Court of Justice and the constitutional courts of the Member States is a topic of great importance. The latest proof of that is the PSPP judgement of the German Constitutional Court. It has also shown what might happen if judicial dialogue is abandoned. The aim of the paper is to consider the consequences of the PSPP judgement as well as to analyse the conditions for the restoration and development of trust between the courts. The author presents the concept of ultra vires which has been used by the German Constitutional Court. In subsequent parts of the paper, the discussion focuses on the PSPP judgement and the surrounding scholarly debate and points out the consequences for both sides of the dispute. In the author’s opinion, the PSPP saga may, under some conditions, have positive implications for judicial dialogue.

Once bitten, twice shy: The negative spillover effect of seeing betrayal of trust.

From financial improprieties to fraudulent claims, scandals and trust transgressions can incite feelings of betrayal. Can these negative reactions spillover and taint other entities that were not involved in the original transgression? We conducted six studies to investigate this question directly. Results consistently demonstrated that people who had perceived a recent betrayal by a transgressing trustee were significantly less likely to trust a new entity that shared nominal group membership with the previous trust transgressor. This betrayal spillover effect occurs both in economic game environments and can be applied to real-world charitable contexts in which people made actual donation decisions or assessed the likelihood that a charity would be embroiled in a scandal in the future. Importantly, the betrayal spillover effect only spilled over to those that shared a nominal group identity with the original trust transgressor, and this behavior was driven by a sense of distrust stemming from people's expectations having been violated. By systematically investigating whether and to what extent betrayals can contaminate subsequent trust development, this research provides a deeper and broadened understanding on how one may be vicariously affected by other entities' trust indiscretions. (PsycInfo Database Record (c) 2022 APA, all rights reserved).

Compliance with corporate governance principles as element of Russian economy investment attractiveness

Over the last few years, the concept of corporate governance in relation to Russian economic realities has been used relatively recently. The concept of corporate governance in the economic practice of Russia was synonymous with production management in 1990-2000 At the same time, "good corporate governance" is a set of activities of public companies in order to ensure high demand for their shares and debt securities from portfolio investors. Corporate governance is a means of trust development both in individual companies and in the stock market of the country as a whole, which is of great importance for long-term investment attraction. According to various global ratings of the countries (for example, to the rating of the financial conglomerate Morgan Stanley, the Russian stock market is classified as an emerging market that provides increased investment returns. The article attempts to determine the main priorities of institutional investors for corporate governance in Russia. The authors come to the conclusion that the development of the corporate governance system is one of the key factors increasing the investment attractiveness of Russian companies. Government regulators take measures to create corporate governance standards, one example of which is the recommendation to use the Corporate Governance Code approved by the Board of Directors of the Bank of Russia in 2014. In fact, the article highlights both positive and negative trends in the Russian practice of corporate governance. It provides the results of opinion polls among investors, which reveal their motivation to make investment decisions in the Russian market.