Development Of Trust Research Articles

Designing trust: The formation of employees’ trust in conversational AI in the digital workplace

The COVID-19 pandemic accelerated the adoption and use of AI technologies to support the virtualisation of the workplace. While previous research showed that systems’ use critically depends on users’ trust, little is known about the development of trust in AI technologies. This research focuses on an AI chatbot as a type of organisational AI system and asks how and why employees’ trust towards an AI chatbot is formed and sustained. To answer the research questions, we conducted an interpretive single case study of a global organisation. The study identifies three types of trust experienced by AI chatbot users – emotional, cognitive and organisational – and develops a framework of experiential and sustained trust formation. It contributes to the information systems literature by demonstrating the critical importance of emotional and organisational trust in complementing cognitive trust, as well as the key design features that promote trust in AI chatbot use.

COVID-19 impact on dairy sector: The mediating role of knowledge sharing and trust on innovation capability

Background: In the current era, innovation has become the basis for the success of all industries. In reality, fast innovation facilitated by rapidly changing technological discoveries is critical to global economic progress.Aim: The primary goal of this article is to examine the effect of knowledge exchange and development of supervisory support, trust, training, information technology, and industrial cluster resources on innovation capabilities in the dairy sector of Pakistan.Setting: From a total of 520 small and medium enterprise (SMEs) dairy farms, 227 owners and managers were carefully chosen to participate in the survey.Method: The current study’s research framework was based on the resources and diffusion of innovation perspective theories. The data were gathered from dairy farm owners and managers in Punjab, Pakistan. SmartPLS-SEM was used to examine the multivariate connection among the variables.Results: The current research finds that training and development, supervisory assistance, and industrial cluster resources strongly influence knowledge sharing. Furthermore, trust has a favourable influence on innovative capabilities. However, the mediation effect of knowledge sharing (KS) did not support information technology (IT) training and development (TD) and innovative capabilities (IC).Conclusion: According to findings in the study, TD as a form of learning connect employees through the sharing of new ideas, allowing the business to improve and the concept to be modified. This study found that supervisory assistance significantly impacts innovative capabilities and knowledge sharing.

Scientific conferences, socialization, and the Covid-19 pandemic: A conceptual and empirical enquiry.

Since the 1970s social analysts have seen communication between scientists not solely as information exchange (the algorithmical model), but as a process of socialization into overlapping and mutually embedded scientific domains (the enculturational model). Under the algorithmical model, the impact of the Covid-19 shutdown on travel would be easily remedied by replacing face-to-face communication with online platforms. Conferences and similar gatherings are costly, elitist, and environmentally damaging, but under the enculturational model abandoning them could be disastrous for science, which depends on the development of cross-national trust and mutual agreements through face-to-face interaction and, in turn, disastrous for science's role in democracy. We explore the problem theoretically and empirically, arguing against recent proposals from some scientists for the wholesale and permanent replacement of conferences with remote communication.

Bigs in Blue: Police officer mentoring for middle-school students—Building trust and understanding through structured programming

PurposeClashes and tragedies between the police and citizens in recent years have focused greater attention on the increasingly negative interactions between community police officers and youth. The purpose of this paper is to describe the extensive evaluation of a New York City police mentoring program, Bigs in Blue (BIB), a component of Big Brothers Big Sisters of America. The evaluation will measure the success of the program with middle-school youth throughout the districts. Through police mentorship, BIB is intended to build youth’s skills and development and promote their trust in the police. The design is grounded in evidence-based studies of youth/officer programs. This paper describes the logic model, goals, program implementation, and comprehensive plans for quantitative and qualitative evaluation. ResultsPreliminary results of both quantitative and qualitative assessments of the New York BIB program indicated that positive change can take place on individual bases between youth and officers, with development of mutual trust and understanding, correction of prejudicial attitudes, and reduction of youth criminal behavior. ConclusionsEarly findings of the BIB program showed promise for additional success. The evaluation described here accounts for measurement and input regarding all of the BIB program goals. With input from advisors in many related fields, each component of the evaluation has been refined to capture both quantitative and qualitative elements for tracking and improvement toward greater success. The BIB program offers young people not only opportunities for mentors but also more positive police branding and the building of mutual trust. The program brings responsible adults into challenging neighborhoods, and evaluations are necessary to track progress and institute improvements.

Child Sexual Grooming of Catholic Clergy: A Comparison between Victims Allegedly Abused by Clergy with Single versus Multiple Victims

ABSTRACT There is evidence that clergy who commit child sexual abuse (CSA) may utilize sexual grooming behaviors in the offense process consistent with a content-validated model (Sexual Grooming Model; SGM). Although research has examined differences in characteristics between clergy with single versus multiple CSA victims, little is known about how sexual grooming behaviors may vary between these groups. The present study utilized a large sample of alleged clergy sexual abuse incidents (n = 10,667) to examine the differences in reported sexual grooming behaviors for victims who experienced abuse by an individual who had a single (V-SVOs) or multiple (V-MVOs) victims. As part of a larger study, files of victim reports of CSA were reviewed from 195 dioceses/eparchies and 140 religious institutes in the United States; these data were analyzed based on behaviors in the SGM for the present study. Overall, the findings showed that the two groups (V-SVOs and V-MVOs) experienced similar tactics throughout the sexual grooming process outlined by the SGM. However, there were some differences for certain tactics within the gaining access and isolation, trust development, and desensitization to sexual contact and physical touch stages of sexual grooming. The implications for prevention, policy, and treatment, as well as future directions of research, are discussed.

Trust Climate in International Business-To-Business E-Negotiations: Antecedents, Processes, and Outcomes

ABSTRACT Purpose – This article explores the processes, antecedents, and outcome of the concept of trust climate in online negotiations through synchronous video conferencing between international buyers and sellers. Design/methodology/approach – By grounding the concept of trust climate in three complementary theories, and by drawing on the findings of prior research, this study specifies the concept and constructs a conceptual model (four propositions and moderating variables) for understanding trust climate’s processes, antecedents and outcome. Findings – Our proposal asserts that trust climate can result from e-negotiation interactions. A definition of trust climate developed from our research is presented, and it is differentiated from related concepts. Models of trust development indicate that trust develops gradually over time. Building a trust climate in the context of e-negotiation is more a matter of action and reaction in real-time interaction, rather than relationship evolution over time. Research limitations/implications – This research differentiates trust climate from similar concepts, adding theoretical insights toward a better understanding of this concept in online negotiation. The next step is empirical testing. Practical implications – The concept of trust climate should help managers better understand its development and provide valuable information to advance awareness of the processes and drivers of online international negotiation. In the time of COVID-19, there is an increased use of remote negotiation, including in the B2C domain with live streaming or between unions and governments, and this study can be useful for understanding the climate of trust. Originality – Prior research in B-to-B settings does not clearly distinguish between trust and trust climate, at best incorporating the concept into the relational atmosphere. This paper also contributes by deepening the discussion of the advantages of e-communication for the expeditious establishment of trust climate in online negotiations.

Integration, culture, and trust: A case study of minority integration in Israeli academy

ABSTRACT This study examined the effects of joint academic study involving minority students from the Bedouin population in Israel with the general population on out-group and in-group trust. Using a modified version of the trust game as a serial game with complete information and 135 students from both populations in a joint academic programme, we found that the level of trust of the Bedouin students towards the general population decreases over time, despite their having assimilated into this group. We discuss the theoretical explanations and implications of this result, along with practical recommendations for introducing complementary steps to enhance trust over time between the two populations. The latter includes creating more social and academic encounters between the groups and offering better incentives for cross-sector collaboration. This study is the first to examine the development of trust over time in academia between different ethnic groups while the groups are in national conflict.

Examining the effect of social media interaction, E-WOM, and public relations: Assessing the mediating role of brand awareness

The development of trust among the customers of the organization is a key objective and critical to obtaining a competitive advantage. Therefore, this study was examined to assess the effect of social media interaction, public relations, and electronic word of mouth on brand awareness and trust. This study also examined the mediating role of brand awareness as well. For this purpose, the data was collected from the customers of the retail sector in UAE. This study adopted a quantitative research approach and cross-sectional design. The data was collected in the form of a research questionnaire by adopting simple random sampling. The questionnaire was distributed among 512 respondents. The usable response rate was 69.72%. For the analysis of data, the SEM technique was adopted and the tool used for this purpose was Smart PLS. The findings of the study revealed that all proposed hypotheses are accepted. The findings of the study are helpful for the academicians for further research and development of policies.

ПРОБЛЕМИ РОЗВИТКУ СПІВПРАЦІ УКРАЇНСЬКИХ ПІДПРИЄМСТВ ЗІ СТЕЙКХОЛДЕРАМИ У КОНТЕКСТІ ПІДВИЩЕННЯ ЕФЕКТИВНОСТІ ЗОВНІШНЬОЕКОНОМІЧНОЇ ДІЯЛЬНОСТІ

Today, every modern enterprise or organization works in a constantly changing environment. These changes can have both positive consequences, contributing to the increase of competitive advantages and sustainable development of enterprises, and negative consequences, such as: a decrease in the competitive position in the market and a negative impact on the stability of economic activity. Organization of effective interaction and cooperation between various stakeholders is the most rational approach to take into account the numerous problems and challenges of the external environment by each player, be it an enterprise, organization or non-profit sector. Among key resources, such as financial, material and informational, relationships are an important strategic resource. The use of relationships is a valuable strategic resource that contributes to active development, the formation of new competitive advantages, and the strengthening of both internal and external image. In 1963, the concept of "stakeholders" was introduced by Stanford Research University, and the concept of stakeholders was developed and developed by Edward Freeman. In his 1984 work, "Strategic Management: The Role of Stakeholders," Freeman defined stakeholders as individuals, groups, or organizations that have significant influence on, or are influenced by, decisions made by the firm. Stakeholder theory includes the concept that management of an organization should take into account the interests of all groups or individuals involved in it. One of the significant steps in the progress of stakeholder theory is the development of the Accountability Stakeholder Engagement Standard, which is a significant achievement in this area. The development of cooperation with interested parties (stakeholders) is considered an important aspect of increasing the efficiency of foreign economic activity, and it is also a systematic process that includes the following points: definition of stakeholders; analysis of stakeholder needs; communication and engagement; establishment of mutual benefit; defining roles and responsibilities; development of mutual trust; training and adaptation; measurement of results.

Антикризове регулювання економічних процесів в умовах масової міграції

The issue of anti-crisis regulation of economic processes in the conditions of massive population migration is multifaceted and requires interdisciplinary approaches. Ukraine's economy suffered a devastating impact during the year of the war, with a decrease in real GDP and unprecedented growth in budget deficits and inflation, as well as disruptions in logistics and trade. At the same time, a war of this scale also has a significant impact on the economies of the EU and global countries. Experts argue that the war in Ukraine may impede or even delay the achievement of UN Sustainable Development Goals, not only for Ukraine but also for the EU and other countries, especially those that are developing and more vulnerable to economic threats. The consequences of this war have already affected both local and global dimensions. The government has identified four priority sectors that are expected to become the engine of economic recovery. However, insufficient transparency, high levels of corruption, and incomplete judicial, tax, and administrative reforms diminish investors' trust, restrain entrepreneurship, and nullify economic development strategies. The anti-crisis recovery of Ukraine's economy already leads to the conclusion of the need to form optimal regional development models, taking into account the actual state of their devastation and resource capabilities during both the current and post-war periods. The scale of migration of the Ukrainian population is catastrophic. Solving the problem of labor market restructuring serves as the basis for anti-crisis regulation of the economy. According to rough estimates, the total number of internally displaced persons and refugees abroad may reach 30–40% of the population of Ukraine. The objective uncertainty regarding the duration of the war and the threat of possible freezing of the conflict increases the risks of a significant outflow of human and intellectual capital. On the other hand, the chaotic distribution of internally displaced persons across regions of Ukraine and the ruin of many enterprises and businesses lead to a labor resource imbalance. The key aspects of anti-crisis regulation of economic processes in the conditions of massive forced population displacement, as outlined in this study, as well as the main bases for restructuring the labor market, can become directions for scientific research aimed at forming effective strategies. Key words: аnti-crisis regulation of the economy; population migration; internal displaced persons; forced migrants.

The Role of Technology in Enhancing Transparency in Government Resource Allocation

This study aims to explore the role of technology in fostering transparency in government operations, identifying both the opportunities provided by technological advancements and the barriers to their effective implementation. This qualitative research employed semi-structured interviews with 22 participants, including government officials, IT professionals, policy makers, and academics specializing in public administration and technology. Participants were selected using purposive sampling to ensure a comprehensive understanding of the impact of technology on transparency. Theoretical saturation was achieved, ensuring that no additional data would provide further insights. Three main themes were identified: Technological Advancements, Impact on Transparency, and Barriers to Implementation. Technological Advancements encompassed categories such as Data Integration, Real-Time Access, Automation, Security and Privacy, and User-Friendly Interfaces. Impact on Transparency included Public Trust, Accountability, and Policy Development. Barriers to Implementation were identified as Technological Barriers, Organizational Resistance, Legal and Regulatory Challenges, and Financial Constraints. The study concludes that while technological innovations hold significant potential to enhance transparency in government resource allocation, their implementation is frequently hindered by a range of technological, organizational, and financial barriers. Addressing these challenges through tailored policy interventions and strategic planning is crucial for capitalizing on the benefits of technology in public administration.

Integrating Blockchain in Various Organizational Models Pave the Path to Sustainable Development Goals

Blockchain is considered one of the most significant technological advances integrated into the Business Process Management (BPM) systems of various organizations over the past decade. The introduction of blockchain technologies is changing the way traditional supply chains are managed. In this sense, blockchain technologies have the potential to revolutionize complex supply chains in stability, traceability, and accountability. Since Blockchain technology has fostered the development of trust between many different parties, not just leaders and followers, it is assumed that Blockchain will give its adapters revolutionary characteristics. Upon a systematic bibliometric review that determined the impact of introducing Blockchain technology into the BPM, on the basis of previous research and scientific papers published in academic journals, it was found that most of the studies highlight the significance of Blockchain and its impact on the supply chain and financial sectors. However, this article aims to identify new characteristics of Blockchain’s impact on the BPM in various other sectors, especially in the telecommunications, non-governmental organizations, industrial, and banking sectors. The statistical analysis of the collected data examines the intermediate variables of the introduction of Blockchain technology (trust, immutability, transparency, and cost reduction) and its impact on increasing sustainability (economic, ecological, and social resilience) as a dependent variable. As a result of the study, the authors concluded that Blockchain has the potential to enhance the revolutionary characteristics of trust, immutability, cost reduction, and reliability in a business process model, accelerating the path to achieving sustainable development.

Exploring Solutions to the Conflict between the Ownership of Trust Property and the Numerus Clauses

The principle of numerus clauses is the basic principle of civil law countries, and trusts, as a product of the common law system, are bound to diverge from it. Among them, the conflict between the ownership of trust property and the numerus clauses is the most significant. How to ease the conflict between the two in order to promote the long-term development of trusts in China has attracted a lot of attention. Trusts are developing rapidly around the world, and a comparative study approach has been adopted, of which the following are representative views: (i) Japanese scholars consider that trust is a legal relationship with both jus in rem and obligations, and thus hold the view that trust property has both owner’s right and creator’s right. (ii) the common-law scholars deem that the legal nature of a trust is that the trustee and the beneficiary share the ownership of the trust property, namely dual property rights, which is a kind of “ a bundle of rights “. This article argues that the contradiction between the ownership of trust property and the legal principle of property rights can be alleviated by strengthening the practical regulation and the improvement of the relevant laws based on the essence of trusts, which are based on trust.

THE ROLE OF ORGANIZATIONAL TRUST IN THE REGULATION OF WORK ATTITUDES AND LABOR BEHAVIOR OF INDUSTRIAL EMPLOYEES

The discussion about the social base of modernization processes in Russia raises topical issues concerning the adequacy of sociocultural characteristics of modern industrialpersonnel in the context of the coun-try’s orientation toward a new technological paradigm. It is also important to study the conditions that stimulate the development in employees of qualities that are in demand by an innovative economy. The results obtained by foreign authors show that trust stimulates the formation of organizational commitment interested and responsible attitude to work, initiative in the workplace. Russian sociologists also note the positive role of organizational trust, but its role inthe development of pro-organizational attitudes and la-bor behavior has not been sufficiently investigated so far. The paper presents the results of a sociological study conducted at two Perm industrial enterprises (n=2,186 respondents). The study shows that trusting relationships between management and employees play an important role for the formation of organiza-tional commitment, corporate solidarity, pro-organizational behavior, productivity, innovative activity, etc. These results allow us to conclude that the creation of conditions conducive to the development oftrust can contribute to the development of personnel’s qualities necessary for the introduction of new equipment and technologies and, thereby, stimulate the development of the social base of modernization processes in the economy as a whole.

Cultural Intelligence and Interpersonal Trust as Drivers for Innovative Work and Intellectual Capital Development at Organizations

The main purpose of this study is to determine how cultural intelligence and interpersonal trust impact innovative work behaviour and intellectual capital development in organizations. Research conducted by various authors shows that managers with higher levels of cultural intelligence have higher levels of interpersonal trust. As a result, they are more flexible in the adoption and creation of new ideas and solutions. Most of them are not afraid to share their knowledge and experience by accepting different opinions and creating an appropriate organizational culture. It enables an opportunity to strengthen all elements of intellectual capital and facilitates the competitiveness of the organization. Cultural intelligence and interpersonal trust create opportunities for innovative behaviour in organizations by developing intellectual capital. The scientific literature presents various studies about cultural intelligence and its impact on organizational performance. Most of the studies focused on the integration of migrants into the organizations’ work. Currently, the working environment is cross-cultural, especially after the COVID-19 pandemic and considering globalization and digitalization issues. Despite the various benefits of working in a multicultural environment, there are some significant challenges organizations face, such as interpersonal trust development and cultural intelligence. The current study focused on local employees at organizations: 93 managers of higher education institutions from Latvia were interviewed. The author used qualitative and quantitative research methods for data collection and analysis. Semistructured interviews were used for data collection. The research tool was developed on the basis of scientific literature using different statements about interpersonal trust, work engagement and level of cultural intelligence. One of the significant results found during research is that managers with international experience (working or studying abroad) are more critical of working in international teams and building interpersonal trust within cross-cultural teams. This fact could be the research object in future research. The research results can be used for future research exploring factors influencing cultural intelligence development in cross-cultural organizations and its role in innovation development and intellectual capital management.

How the Internet Affects China’s Green Consumption Development: Empirical Research Based on Baidu Index Data

Green consumption falls short in China’s overall green economic and social transformation. There is a consensus to activate the potential of green consumption through the Internet. However, limited by the availability of green consumption data, few empirical studies focus on the impact of the Internet on green consumption. Based on the 2016–2020 Baidu Index of green consumption in 31 provinces and cities in China, this paper uses a fixed effect model with Driscoll-Kraay standard errors to assess the impact of the Internet on China’s green consumption development and its impact mechanism. The results showed that improved Internet access capability and the development of the e-government play a significant role in promoting green consumption. The former helps to reduce the cost of consumers’ information acquisition, while the latter helps to strengthen market supervision and improve the market environment. E-commerce has a significant negative impact on the development of green consumption, mainly because the existing e-commerce model is not conducive to the development of consumer trust. The impact of digital payment is not significant. Therefore, to achieve multi-governance and improve the Internet by activating green consumption, government departments need to promote the innovation of marketing models and strengthen the platform’s supervision.

The effect of peripheral service quality on the purchase intentions of fitness centre customers in Tehran

The service quality in sports organisations has become one of the important aspects which can affect the success of these organisations. On the other hand, the costumers’ intention to purchase the services of fitness centres has also attracted the attention of many researchers. This study aims to determine the effect of peripheral service quality on the purchase intention of fitness centre customers through the mediating role of the organisational brand. The sample consisted of a total of 386 users of fitness centres in Tehran. An online questionnaire was used for data collection which involved 44 items from five separate scales. Smart PLS-SEM software was used for confirmatory factor analysis and to test a structural equation model. The findings provide an insight into the importance of peripheral service quality in the creation and development of brand personality, brand trust and brand equity. Further, with regard to intention to repurchase, the results show that the variables of brand personality, brand trust and brand equity have a subsequent direct effect. This study provides an important advance in the academic literature related to the significance of service quality (especially peripheral services) in the fitness industry, and the results facilitate a better understanding of the consumer’s intention to purchase.

Teacher experiences and perceptions related to developing a culturally and linguistically responsive emergent bilingual literacy program in Aotearoa New Zealand: A collaborative case study

In this article we discuss teachers’ perceptions and experiences of a collaborative case study to adapt a literacy approach originally designed for an Aotearoa New Zealand English-medium context. The approach was adapted to meet the needs of learners in a school offering differing levels of bilingual education. Our collaboration included a facilitating researcher, supported by two researchers at a University (of Ngāi Tahu, Kati Mamoe, and Waitaha descent) and two classroom teachers of Māori descent from a small rural Māori community in Aotearoa New Zealand. We report findings from qualitative data collected from the two classroom teachers as part of the research process, analysed using a wānanga approach. Findings suggested that developing a linguistically and culturally responsive literacy approach to foster emergent bilingual language development required Kaupapa Māori approaches. These included ako (acknowledging the experiences and knowledge of the teacher and learner within shared learning experiences), the development of trust and quality relationships between the teachers and the facilitating researcher, and the ability of teachers to be agentic when implementing the approach. Teachers viewed responsiveness to culture and language as integral to developing an emergent bilingual literacy approach for children, which underpinned connections between teachers, children, and families.

Building Trusting Multicultural Organizations: Rethinking the Influence of Culture on Interpersonal Trust Development in the Workplace

Building trusting, multicultural organizations require us to accentuate ‘sharedness’ rather than identifying differences. This study investigates how organizational members activate multiple sources of cultural values to develop trust with their colleagues from different cultural backgrounds. Through a series of surveys followed by semi-structured interviews, data were collected from members operating in five different multinational organizations based in Germany and South Africa. Analyzed abductively, our findings illustrate the multiple sources of cultural values that influence members' disposition to trust and their assessment of their colleague's trustworthiness. We further show how four levels of trust emerge as an outcome of the interplay between these various cultural dimensions. Through our multidimensional operationalization of culture, we show how variations, not only across, but within individuals can hinder or promote trusting relationships in the workplace. This study highlights the need for more nuanced approaches towards the examination of the influence of culture on trust.

The Impact of Trust on the Relations between Ethical Leadership and Internal Whistleblowing Intention

The aim of this study is to examine the impact of trust on the relationship between ethical leadership and internal whistleblowing intention. The study was motivated by the lack of willingness of organization members to blow the whistle on misconduct or unethical action internally compared to external whistleblowing. The willingness to blow the whistle internally is crucial, particularly to prevent negative impacts on the organization's performance and reputation. Using a quantitative method through a survey, this study examines 140 Indonesian public servants from one of the government directorates focused on perceptions of trust, ethical leadership, and internal whistleblowing intention. Using Structural Equation Modelling (SEM) and Partial Least Square (PLS), this study unveiled that the length of working periods determines the trust development. Meanwhile, feelings are key to an affective trust that influences ethical leadership to encourage the willingness of organization members to intentionally whistleblowing misconduct or unethical action internally.