Development Of Trust Research Articles

Indicators of the dimensions of trust (and mistrust) in early primary care practice: a qualitative study

BackgroundTrust occurs when persons feel they can be vulnerable to others because of the sincerity, benevolence, truthfulness and sometimes the competence they perceive. This project examines the various types of trust expressed in written reflections of developing healthcare clinicians. Our goal is to understand the roles trust plays in residents’ self-examination and to offer insight from relationship science to inform the teaching and clinical work for better trust in healthcare.MethodsWe analyzed 767 reflective writings of 33 residents submitted anonymously, to identify explicit or implicit indicators attention to trust or relationship development. Two authors independently coded the entries based on inductively identified dimensions. Three authors developed a final coding structure that was checked against the entries. These codes were sorted into final dimensions.ResultsWe identified 114 written reflections that contained one or more indicators of trust. These codes were compiled into five code categories: Trust of self/trust as the basis for confidence in decision making; Trust of others in the medical community; Trust of the patient and its effect on clinician; Assessment of the trust of them exhibited by the patient; and Assessment of the effect of the patient’s trust on the patient’s behavior.DiscussionBroadly, trust is both relationship-centered and institutionally situated. Trust is a process, built on reciprocity. There is tacit acknowledgement of the interplay among what the residents do is good for the patient, good for themselves, and good for the medical institution. An exclusive focus on moments in which trust is experienced or missed, as well as only on selected types of trust, misses this complexity.ConclusionA greater awareness of how trust is present or absent could lead to a greater understanding and healthcare education for beneficial effects on clinicians’ performance, personal and professional satisfaction, and improved quality in patients’ interactions.

Dare fiducia. Dialogo e cura nei contesti educativi

Trust is a crucial element of education that can be understood as an important precondition of the grow. Furthermore, contextual conditions are important for the development of trust. In spite of this, the role of trust in education system has been scarcely investigated. Research on trust in education is based on varying notions of the term and focuses on different facets and levels of analysis. This includes, first, a distinction between particularised and generalised trust and, secondly, between interpersonal, interorganisational and institutional trust (Faggioli 2018; Lancini, 2020, Muraglia, 2009). This paper introduces a reflection on issues relating to the feeling of trust established in educational contexts, offering possible interconnections with affective, emotional, and interpersonal relationship aspects.

Teachers’ and students’ experiences using the New Citizens tool: a study of belonging in culturally diverse classrooms

ABSTRACT This study explores how teachers and students from culturally diverse upper secondary classrooms experienced the potential for enhanced belonging through the use of question cards from New Citizens. The methods include the collection of self-reported reflection logs from teachers, a focus group interview with teachers and individual interviews with students. The findings indicate three main themes: 1) development of communication skills, trust, and safety in student‒student relationships, 2) students’ experiences of self-efficacy and self-worth, and 3) recognition of similarities and differences among students. These findings confirm the importance of student‒student relationships in upper secondary schools and show how the recognition of similarities and understanding were enhanced through the use of question cards. An implication of this study is that the further development of such tools could help teachers promote belonging in culturally diverse classrooms.

Mechanisms of cognitive trust development in artificial intelligence among front line employees: An empirical examination from a developing economy

Drawing upon insights from the trust literature, we conducted two empirical surveys with the front-line employees of firms in Pakistan investigating the factors influencing cognitive trust in artificial intelligence (AI). Study1 consisted of 46 in-depth interviews aimed at exploring factors influencing cognitive trust. Based on the findings of Study 1, we developed a framework to enhance employees’ cognitive trust in AI. We then conducted a quantitative survey (study 2) with 314 employees to validate the proposed model. The findings suggest that AI features positively influence the cognitive trust of employees, while work routine disruptions have negative impact on cognitive trust in AI. The effectiveness of data governance was also found to facilitate employees' trust in data governance and subsequently, employees' cognitive trust in AI. We contribute to the technology trust literature, especial in developing economics. We discuss the implications of our findings for both research and practice.

When Does Competence Matter? Character as a Moderator in the Development of Trust.

This article examines the relationship between the two fundamental attributes of the trustee: character and competence. Although the trust research predominantly adopts an additive perspective, our research emphasizes a moderation (i.e., multiplicative) relationship and the significance of their interaction. We find that competence is an important but not always reliable predictor of trust. First, the positive effect of competence is conditional on the trustee's high character. Second, higher competence can have a lower marginal effect as character decreases. Furthermore, situational assurance weakens the effect of character on competence, which explains the additive joint effect found in previous research. Our modified trust game also makes a methodological contribution by examining the interaction between the various personal and situational sources of trust (as compared with the lone operationalization of character in the classic trust game). We discuss the shortcomings of the additive perspective and the implications of our method and findings.

Kooperative Siedlungsflächenentwicklung in Stadtregionen: Das Fallbeispiel Leipzig

City-regional discourses around organisational forms offer little evidence to analyse and guide cooperative processes in a context-specific way. Design criteria can contribute to overcoming this deficit. This paper operationalises a proposed set of design criteria by drawing on the discourses on collaborative governance and land management. Subsequently, these design criteria are used to analyse an ongoing process for the development of a housing development concept in the Leipzig city region and to reflect on the criteria. This contributes to the question of how collaborative governance of land-use development in city regions should be designed. Important points of reference for the design of cooperations are the conscious selection of the actors to be involved and the development of mutual trust between them, joint definition of rules of the game for cooperation, determination of the nature of the emerging institution, orientation of the joint work towards the future and the development of a common understanding of the situation to be improved.

Knowledge Sharing among Students in Social Media: The Mediating Role of Family and Technology Supports in the Academic Development Nexus in an Emerging Country

Social networking has opened up new avenues for learning and knowledge sharing. Because of its document exchange, virtual communication, and knowledge production capabilities, social media is a helpful tool for learning and teaching. This research embraces multiple goals. First, this study examines Bangladeshi university students’ social value, communication and collaboration, trust, and the perceived benefits of knowledge sharing through social media in academic advancement. The second goal is to examine how families and technology support mediate those aspects of social media knowledge sharing with student academic development. This study uses the Technology Acceptance Model and Social Exchange Theory as an example of how knowledge sharing through social media with the help of family and technology impacts academic progress among Bangladeshi university students. This paper uses PLS-SEM on the survey data from 737 Bangladeshi students to test the model with the help of SmartPLS 4. Social value, communication and collaboration, trust, and the perceived benefits of sharing knowledge through social media significantly enhance Bangladeshi students’ academic growth. In the case of mediation, family and technological support mediate the relationship between communication and collaboration, trust, perceived benefits and academic development. However, there is no mediation between the social value of knowledge sharing in social media and students’ academic development. The article concludes with implications, limitations, and future research.

The Effects of Anthropomorphised Virtual Conversational Assistants on Consumer Engagement and Trust During Service Encounters

Drawing on social exchange and anthropomorphism theory, this research examines the role of virtual conversational assistants (VCA) as frontline employees. Specifically, we investigate the effects of AI-derived features, such as anthropomorphism, in building Human-Machine relationships. Drawing on a qualitative interpretivist approach, 31 semi-structured interviews were conducted with global users of Siri, Alexa and Google Assistant. Our findings suggest anthropomorphism is an important factor in understanding the development of trust within Human-Machine interactions. More specifically, the effects of a humanised voice, interactive communication capability and cognitive features evoke a sense of social presence that may positively or negatively impact user trust. We propose that the interplay between a user’s perceptions of the bright and dark sides of interacting with an AI-empowered anthropomorphised machine determines categories of trust and subsequent customer engagement behaviours with this embedded form of organisational frontline.

Influence of power imbalance and actual vulnerability on trust formation

PurposeLeveraging Emerson’s theory of power and motivated reasoning, this study aims to explore how the net power of an individual and actual, instead of perceived, vulnerability results in asymmetric trust and distrust development in a dyadic relationship.Design/methodology/approachBased on extant literature and gaps in the literature, this conceptual paper hypothesises and proposes trust formation based on power dynamics and vulnerability.FindingsThis research extends the knowledge base by exploring the role of actual vulnerability over perceived vulnerability in trust formation and distrust formation.Research limitations/implicationsThe research propositions imply that the dyadic trust formation process is not rational, and trust itself is not symmetrical but asymmetrical. The net power possessed by one individual over the other drives trust. Net power balance determines the actual vulnerability of the focal individual, and then the individual, through motivated reasoning, trusts or distrusts another individual. Scholars, going forward, could explore how trust formation varies at group and firm levels.Originality/valueExtant literature has not explored the role of power imbalance in determining actual (versus perceived) vulnerability that influences trust formation between parties. The conceptual paper fills this gap.

Interprofessional collaboration of general practitioners and nurses in primary care: A qualitative study

Interprofessional collaboration of general practitioners and nurses in primary care: A qualitative study Abstract. Background: There is a need to strengthen interprofessional collaboration of general practitioners and home care nurses in the primary care of people with chronic diseases and long-term care needs. Aim: This study investigated a) how general practitioners and nurses in Germany perceive their collaboration in primary care and b) which development perspectives of collaboration exist from their point of view. Methods: Expert interviews were conducted with seven general practitioners and eight home care nurses. The data were analysed using thematic-structured qualitative content analysis. Results: The interviewees from both professional groups report that their collaboration is hindered by poor mutual accessibility. At the same time, they emphasise their appreciation of the professional exchange with the other professional group. Nevertheless, the perceptions of the professional competence of home care nurses differ. To improve their cooperation, the interviewees recommend the establishment of interprofessional meetings and cooperation in spatial proximity for regular professional exchange. They expect this to lead to a joint development of trust and competence and to an expansion of the area of responsibility of home care nurses in primary care. Conclusions: Binding communication structures, cooperation in spatial proximity and an expansion of the area of responsibility of home care nurses offer high potential for strengthening primary care in Germany.

Increasing a patient'ssense of security in the hospital: A theory of trust and nursing action.

Having a decreased sense of security leads to unnecessary suffering and distress for patients. Establishing trust is critical for nurses to promote a patient's sense of security, consistent with trauma-informed care. Research regarding nursing action, trust, and sense of security is wide-ranging but fragmented. We used theory synthesis to organize the disparate existing knowledge into a testable middle-range theory encompassing these concepts in hospitals. The resulting model illustrates how individuals are admitted to the hospital with some predisposition to trust or mistrust the healthcare system and/or personnel. Patients encounter circumstances increasing their emotional and/or physical vulnerability to harm, leading to experiences of fear and anxiety. Without intervention, fear and anxiety lead to a decreased sense of security, increased distress, and suffering. Nurse action can ameliorate these effects by increasing a hospitalized person's sense of security or by promoting the development of interpersonal trust, also leading to an increased sense of security. Increased sense of security results in diminished anxiety and fear, and increased hopefulness, confidence, calm, sense of value, and sense of control. The consequences of a decreased sense of security are harmful to patients and nurses should know that they can intervene in ways that both increase interpersonal trust and sense of security.

C-DeepTrust: A Context-Aware Deep Trust Prediction Model in Online Social Networks.

Trust prediction provides valuable support for decision making, information dissemination, and product promotion in online social networks. As a complex concept in the social network community, trust relationships among people can be established virtually based on: 1) their interaction behaviors, e.g., the ratings and comments that they provided; 2) the contextual information associated with their interactions, e.g., location and culture; and 3) the relative temporal features of interactions and the time periods when the trust relationships hold. Most of the existing works only focus on some aspects of trust, and there is not a comprehensive study of user trust development that considers and incorporates 1)-3) in trust prediction. In this article, we propose a context-aware deep trust prediction model C-DeepTrust to fill this gap. First, we conduct user feature modeling to obtain the user's static and dynamic preference features in each context. Static user preference features are obtained from all the ratings and reviews that a user provided, while dynamic user preference features are obtained from the items rated/reviewed by the user in time series. The obtained context-aware user features are then combined and fed into the multilayer projection structure to further mine the context-aware latent features. Finally, the context-aware trust relationships between users are calculated by their context-aware feature vector cosine similarities according to the social homophily theory, which shows a pervasive property of social networks that trust relationships are more likely to be developed among similar people. Extensive experiments conducted on two real-world datasets show the superior performance of our approach compared with the representative baseline methods.

Do Chinese subordinates trust their German supervisors? A model of inter-cultural trust development

In this qualitative study based on 95 interviews with Chinese subordinates and their German supervisors, we inductively develop a model which advances theoretical understanding by showing how inter-cultural trust development in hierarchical relationships is the result of six distinct elements: the subordinate trustor’s cultural profile (cosmopolitans, hybrids, culturally bounds), the psychological mechanisms operating within the trustor (role expectations and cultural accommodation), and contextual moderators (e.g., country context, time spent in foreign culture, and third-party influencers), which together influence the trust forms (e.g., presumptive trust, relational trust) and trust dynamics (e.g., trust breakdown and repair) within relationship phases over time (initial contact, trust continuation, trust disillusionment, separation, and acculturation). Our findings challenge the assumption that cultural differences result in low levels of initial trust and highlight the strong role the subordinate’s cultural profile can have on the dynamics and trajectory of trust in hierarchical relationships. Our model highlights that inter-cultural trust development operates as a variform universal, following the combined universalistic-particularistic paradigm in cross-cultural management, with both culturally generalizable etic dynamics, as well as culturally specific etic manifestations.

Facilitative Leadership in Controlling Pollution and Damage to The Citarum Watershed as well as improving The Community Economy in Karawang, Indonesia

A Watershed (DAS) functions as a storage facility for rain collection and drainage, which often lead to the formation of rivers (Efendi, 2014). Furthermore, it is a unified landscape providing people with physical products and services. In Karawang, the pollution and damage to the Citarum watershed are found to harm the community and endanger the sustainability of the marine ecosystem, as observed to be one of the dirtiest rivers in the world. In this condition, leadership plays an important role in implementing collaboration, because of its central duty in the implementation, development, facilitation, and assessment of ground rules, trust, dialogue, and mutual benefits. According to Ansell & Gash (2007), a comprehensive collaborative leadership need to perform the following, (1) broadly and actively promote participation, (2) ensure broad influence and control, and (3) facilitate group or actor productivity. Therefore, this study aims to evaluate the role of facilitative leadership in controlling pollution within Karawang, Indonesia. It also aims to assess the damage to the Citarum watershed and to improve the economy of this district A qualitative approach was used to understand, explore, and explain facilitative leadership, to control pollution and damage to the Citarum river. In this condition, primary data was directly obtained from the main source, namely the parties or the study object, through observation and interviews. The secondary data was also obtained from the second sources as complements, including related literature books, newspapers, papers, and official documents. The results showed that government needs to be a facilitative leader in controlling pollution and damage to the Citarum watershed, due to being one of the conditions in resolving the cases of environmental pollution.

Trust Through Relationships in Journalism

ABSTRACT Digital communication technologies have upended the business models and work practices of professional journalists. Moreover, these technologies have altered the relationship between journalists and the public, resulting in blurred boundaries between the two and more avenues for interactions and relationship-building. In this theoretical paper, we argue that scholarship on the sociology of news has to be broadened to include the concept of relational work, which aims to create relational trust between journalists and their audiences. Specifically, we argue that previous sociological and professional conceptualizations of trust in journalism rest on normative values such as accurate, objective and reliable reporting, presuppose cognitive evaluations of journalistic content and minimize the role of journalist-audience interactions. These conceptualizations frequently neglect emotional and social factors alongside the power structures of news production that impact relationships between journalists and their audience and consequently the evaluation of news. We posit that the relational trust that can arise from these relationships may be critical in the overall development of trust in the journalistic institution, particularly in the current post-truth era of heightened political polarization.

Coaching athletes with an intellectual disability at a national championship tournament

Coaching at a national championship tournament is different to coaching across a competitive season. The team and coaches are away from their regular environment and their normal support mechanisms are distant. While much is known about stressors for coaches in high-performance sport, the current study explored how these were manifested during the intensity of a championship tournament and the coping strategies employed by one coach of a selected, intellectually disabled basketball team. This social phenomenological analysis identified four primary stressors, creating unity and development of trust, management of parents, management of inexperienced coaching/support staff, and crisis management of a critical incident. Coping strategies employed during the tournament included planning, time alone for stress-recovery management and working with a qualified expert to manage a critical incident. The temporariness of the tournament brings unique stressors for the coach and a need to manage these quickly and efficiently, especially for athletes with an intellectual disability. The coach identified that it is unlike any other type of competition, as there is absolute consumption on the tournament and a need to create a rhythm to function effectively. The need for all team members to understand their role and responsibility suggests that a collaborative approach to leadership is essential. Failure to adapt to the tournament circumstances can inhibit chances of success.

Adopting information systems at work: a longitudinal examination of trust dynamics, antecedents, and outcomes

ABSTRACT For users to adopt information systems, they must develop trust in such systems. Even though trust theories consistently define trust as dynamic, the development of trust over time has received little empirical attention. The present study examined the development of trust in a newly introduced information system and its association with antecedents related to the individual (e.g. disposition to trust), the information system (e.g. reliability), and the context (e.g. support) at different time points. We further assessed users’ reliance, performance, and well-being as outcomes of trust. Employees (N = 313) of a German public university assessed a newly introduced invoice processing system on four occasions (before system launch, after initial use, five months after launch, ten months after launch). Results from latent growth curve modelling show a non-linear increase of trust in the information system over time with changing predictors: Person factors were stronger predictors of trust in early phases, whereas system characteristics were stronger predictors later in the process. Moreover, users’ trust in the information system correlated positively with reliance, performance, and well-being. Our results highlight the central role of trust for the successful adoption of information systems at work, and offer specific suggestions for their building and maintenance.

How Recent Migrants Develop Trust Through Community Commerce: The Emergence of Sociotechnical Adaptation

Trust is key to community commerce or peer-to-peer e-commerce where transactions happen within local communities. Trust is especially vital among migrants who move to new countries and need time to develop trust after arrival. To understand migrants' trust development in community commerce and its potential and challenges for supporting their transition to the United States, we conducted 24 semi-structured interviews with migrants who had lived there for three years or less. We highlight practices embedded in difficulties engaging with technologies in a new place. We identify four forms of migrants' trust and show how their offline experiences with local communities reflect their online trust development in community commerce and vice versa, thereby creating unique challenges in their adaptation to new technologies. We coin the term sociotechnical adaptation to frame migrants' distinctive adjustments to social media technologies in a new country. We conclude with implications for creating community commerce platforms that foster migrants' trust and a reflection on how sociotechnical adaptation may vary among diverse migrant populations.

Hardware/Software Co-Assurance for the Rust Programming Language Applied to Zero Trust Architecture Development

Zero Trust Architecture requirements are of increasing importance in critical systems development. Zero trust tenets hold that no implicit trust be granted to assets based on their physical or network location. Zero Trust development focuses on authentication, authorization, and shrinking implicit trust zones to the most granular level possible, while maintaining availability and minimizing authentication latency. Performant, high-assurance cryptographic primitives are thus central to successfully realizing a Zero Trust Architecture. The Rust programming language has garnered significant interest and use as a modern, type-safe, memory-safe, and potentially formally analyzable programming language. Our interest in Rust particularly stems from its potential as a hardware/software co-assurance language for developing Zero Trust Architectures. We describe a novel environment enabling Rust to be used as a High-Level Synthesis (HLS) language, suitable for secure and performant Zero Trust application development. Many incumbent HLS languages are a subset of C, and inherit many of the well-known security shortcomings of that language. A Rust-based HLS brings a single modern, type-safe, memory-safe, high-assurance development language for both hardware and software. To study the benefits of this approach, we crafted a Rust HLS subset, and developed a frontend to the hardware/software co-assurance toolchain due to Russinoff and colleagues at Arm, used primarily for floating-point hardware formal verification. This allows us to leverage a number of existing hardware/software co-assurance tools with a minimum investment of time and effort. In this paper, we describe our Rust subset, detail our prototype toolchain, and describe the implementation, performance analysis, formal verification and validation of representative Zero Trust algorithms and data structures written in Rust, emphasizing cryptographic primitives and common data structures.

How Can I Trust You? The Role of Facial Trustworthiness in the Development of Epistemic and Interpersonal Trust

Recently, researchers from developmental and clinical psychology highlighted epistemic trust (ET) as a key factor for personality disorders. ET is intended as the mental openness to information coming from others during social exchanges. ET develops from signals called ostensive cues, delivered through facial expressions during interactions in a secure attachment context. Similarly, interpersonal trust (IT) refers to the perception of others as not harmful, which is also developed through secure attachment relationships. Our purpose was to suggest a conceptualization of ET as a specific facet of IT. We hypothesize that positive experiences of caregiving promote IT development that includes a specific sense of trust toward others’ knowledge. Moreover, we suggest that the early ability to infer a judgment of trustworthiness from facial cues is the starting point for developing both IT and ET. This conceptualization supports the role of considering both IT and ET in the development of borderline pathology.