Development Of Trust Research Articles

The phenomenon of trust as a factor of reliability in aviation

Aim. Based on an analysis of Russian and foreign literary sources, the paper deduces an estimation of the effect of trust in aviation on the safety and reliability of flights. Trust is a multifunctional phenomenon that appeared in the Russian scientific psychology relatively recently (in the mid-1990s) and soon became an object of research in many branches of science. The phenomenon of trust in scientific psychology is a high-complexity category due to its highly dynamic nature and multifactorial dependence. Objects of trust might include individuals, social groups and organisations, as well as various material and non-material phenomena. The phenomenon of trust is conventionally subdivided into self-trust, trust in people (social) and trust in the world. Methods. 49 specialised literary sources were analysed. Those include papers in science journals (25), papers in proceedings (8), monographs (15), abstracts of theses (1), out of which 37 are by Russian and 12 are by foreign authors. Results. The development of trust was traced through the ontogeny, its effect on personality development throughout life was identified. Of great importance is the basic trust that burgeons in the infancy within the mother – child diad ant later defines the view of life that significantly affects the socialization and personality development, behaviour in personal life and professional activities. The phenomenon of trust (cognitive, emotional, behavioural aspects), its phenomenology and psychosocial functions were analysed. It was established, that the phenomenon of trust is of significant importance in many spheres of life and activities of individuals and organisations. It is manifested in the ethical, psychosocial, economic, legal and political functions. The authors examine the applicability of the identified properties of trust in aviation. It was identified that the level of trust in aviation systems (civilian and military) affects flight safety. Of special importance is the trust in pilot operations, as it affects his/her adaptive capability in cases of professional emergencies. Conclusion. The paper substantiates the evaluation of the phenomenon of trust as a factor of reliability of an aviation system’s operation. At the same time, the effect of trust in the pilot on the adaptation and stress tolerance in emergency situations is identified. It is logical to consider personal trust of a pilot as a personal antistress resource. Consequently, the research should continue in order to identify the value of a pilot’ professional trust for the purpose of improving flight safety.

A multi-level understanding of trust development in contexts of blurred organizational boundaries: the case of crowdfunding

Are trust development processes in settings of blurred organizational boundaries different from those in conventional organizational settings, and if so, how? Taking the crowdfunding campaigns of the Fin-Tech Monzo as examples of settings of blurred organizational boundaries, we analyze how the three main trust forms (individual, organizational, and institutional trust) emerge and interact in the campaigns’ online discourse and develop a process model that captures distinct trust development dynamics. We contribute to the trust literature by highlighting increased dynamics and co-existence of trust forms, and by showing that the validation of extra-organizational boundary spanners is crucial to compensate for a missing personal interaction in settings of blurred organizational boundaries. We also contribute to the crowdfunding literature and derive managerial implications.

Assessment of COVID-19 vaccination among healthcare workers in Iraq; adverse effects and hesitancy.

Several messenger ribonucleic acid (mRNA) and inactivated COVID-19 vaccines are available to the global population as of 2022. The acceptance of the COVID-19 vaccine will play a key role in combating the worldwide pandemic. Public confidence in this vaccine is largely based on its safety and effectiveness. This study was designed to provide independent evidence of the adverse effects associated with COVID-19 vaccines among healthcare workers in Iraq and to identify the attitudes of healthcare workers who rejected the vaccination. We conducted a cross-sectional study to collect data on the adverse effects of the Pfizer, AstraZeneca, and Sinopharm vaccines. Data were collected between October 2021 and February 2022. A total of 2,202 participants were enrolled in the study: (89.97%) received injections of the COVID-19 vaccines and (10.03%) were hesitant to receive the vaccination. Participants received either the Pfizer vaccine (62.9%), AstraZeneca vaccine (23.5%) or Sinopharm vaccine (13.6%). Most adverse effects were significantly less prevalent in the second dose than in the first dose. Notably, the adverse effects associated with the Pfizer vaccine were significantly more prevalent in females than in males. Following the first dose, the participants experienced more adverse effects with the AstraZeneca vaccine. Following the second dose, more adverse effects were associated with the Pfizer vaccine. Interestingly, the prevalence of COVID-19 infection in participants who received two doses of the Pfizer vaccine was significantly reduced compared to those who received two doses of either the AstraZeneca or Sinopharm vaccines. According to vaccine-hesitated participants, insufficient knowledge (29.9%), expeditious development (27.6%) and lack of trust in the vaccines (27.1%) were the three major reasons for refusing the vaccines. The results of our study indicated that these adverse effects do not present a significant problem and should not prevent successful control of the COVID-19 pandemic.

Customer satisfaction of urban farming application services: “e-Buruan Sae”

This study evaluates the customer satisfaction model in adopting the Web 2.0-based e-Buruan Sae application. The e-Buruan Sae application is an interactive Web 2.0-based application used by the government and the people of Bandung City to manage urban farming activities. This research is quantitative correlational research and applies a research method based on Design Research Methodology (DRM). The stages of this research are the literature review stage with the output of research objectives, the initial empirical analysis stage with the outputs of the hypothesis and research model, the experimental stage for data collection, and the final empirical analysis stage with the output of the data analysis results. This study uses six variables to measure customer satisfaction: ease of use, service quality, interactivity, trust, customer satisfaction, and IT development. The results of empirical testing show that the ease of use and IT development variables do not affect the customer satisfaction variable. In contrast, the remaining variables have a positive effect on customer satisfaction. This research produces measurements to evaluate customer satisfaction on the Web 2.0-based urban farming application.

Vaccine Supply Chain Management: Implications for Reforming Supply Chain Policy and Practice in Pandemic Times

Vaccination is one of the most powerful weapons to prevent and control the outbreak of pandemics. The adoption of a supply chain, anchored on the proponents of the network theory and practice posits with a potential to deliver scale and speed in vaccination effort during pandemics but it’s not holistically explored. Based on a literature review, this study proposes the adoption of a holistic approach that involves private actor partnerships and involvement to improve scale and speed of vaccination during pandemic times. The study has also revealed that social actors like religious and community leaders need to be involved in order to support communication that is necessary for reducing misinformation and development of trust for citizens to go ahead and vaccinate. The outcome of the study is important since it provides for an extended framework for vaccine supply chains while providing ways to manage misinformation that tends to fail immunization effort during pandemics. Keywords: COVID-19, Vaccine, Supply Chain, Network Theory, Vaccine Hesitancy, Herd Immunity

A meta-analytic test of trust formation and development in swift starting action teams.

A meta-analytic test of trust formation and development in swift starting action teams.

With Time We Learn to Trust Others? Long-Standing Ethnic Diversity, Recent Immigration, and Out-Group Trust in Russia

This article examines the relationship between ethnic diversity and out-group trust in contemporary Russia, while distinguishing between long-standing ethnic diversity and recent immigration. In contrast to previous research that tested whether past regional experience with diversity is related to people's attitudes toward out-group members, we focus on long-standing ethnic diversity, defined as diversity resulting from the long-term coexistence of ethnic groups in a region, not recent immigration. We hypothesize that while the presence of out-groups may initially be threatening to the members of an ethnic group, long-standing diversity has positive consequences for intergroup relations. Using 2015 survey data combined with census and official registration data from Russian regions, we found that inhabitants of regions with higher levels of long-standing ethnic diversity tended to show higher out-group trust, while accounting for socio-economic characteristics of the regions and of individuals. In contrast, inhabitants of regions with higher recent immigration tended to have lower out-group trust, all else held constant. While these associations were weak, they speak in favor of a dynamic model of intergroup trust, which involves learning about others through mutual coexistence. We also acknowledge that the autochthonous status of ethnic minorities and existing institutional arrangements regarding different ethnic groups in Russia may additionally contribute to the development of trust.

Role of celebrity credibility on banking service providers

PurposeThis study examines the role of celebrity credibility in fostering loyalty and long-term commitment toward the financial service provider (banking services in this study) through the development of trust in the service provider. The relationship combines the commitment-trust theory, the source credibility, and the meaning transfer model.Design/methodology/approachThe proposed model uses online survey data from 855 participants. The data are analyzed using structural equation modeling. The relationship between celebrity credibility, commitment, and loyalty to the service provider is explored, with trust in the service provider acting as a mediator. The profession and gender of celebrities are considered moderators.FindingsTrust in service providers partially mediates the relationship between celebrity credibility, customer loyalty, and commitment. Moderation results across multiple groups show that male and sports celebrities are more persuasive in expertise, and customers find women and movie stars to be more effective endorsers in the attractiveness dimension.Research limitations/implicationsThis study focuses only on banking services with data collected from a single country to examine a celebrity’s role as a spokesperson.Practical implicationsConsidering the benefits of having a well-known celebrity as a spokesperson for financial services like banking is intriguing. Given the unique characteristics and significant perceived risk associated with financial services, marketers may consider hiring celebrity endorsers to increase tangibility and reduce risk.Originality/valueThe results of this study may provide a deeper understanding of the combined effect of celebrity credibility and trust in financial service providers, which provides tangibility and helps establish a strong customer relationship.

International marketing strategy of emerging market firms: the case of Bangladesh

PurposeThis study aims to increase understanding of factors influencing the international marketing (IM) strategy of products from emerging markets (EMs) to international markets.Design/methodology/approachThis study conducted case studies by collecting qualitative data through semistructured interviews with respondents from four food product companies in Bangladesh.FindingsThis study finds that the firms employ local Bangladeshi people who are knowledgeable in the company culture. They strategically focus on countries where the Bangladeshi diaspora lives and initially target them, approaching natives later. They adapt and customize products to the importers’ requirements to make them visible and increase understanding between product providers and local customers. The findings show that EM firms encounter a mentality that poor countries produce poor quality products; this mindset makes the internationalization of their business difficult.Research limitations/implicationsThis research contributes to international product marketing of EM firms by constructing a model of a modern people-oriented marketing strategy for food products. This study contributes to literature on culture by illustrating that the cultural dimensions of collectivism and uncertainty avoidance enhance the development of networks and trust and impact marketing strategy.Originality/valueThis study theorizes the importance of context and an innovation-driven modern people-oriented IM strategy that adapts to customers’ preferences for food products and emphasizes the contribution of diaspora. This research reveals that Bangladeshi firms face challenges both because customers link the country and the companies to low-quality products and because governmental regulations prevent them from establishing a local presence in other countries. This study analyzes challenges EM firms face in the process of IM and the factors affecting Bangladesh in particular.

Business ethics as a lever of development in business administration and management

The purpose of this article is to highlight, present and evaluate business ethics practices. A separate purpose of the article is to submit proposals for improving corporate ethics. The methodological tool used is based on bibliographic research, text analysis and secondary sources. The research question concerns business ethics and whether it contributes to the development of companies and the better management of business human resources. We will assume that business ethics helps significantly in the development of businesses and the fuller utilization of human resources and we will try to verify this hypothesis. The expected results of the investigation aspire to answer the research question and verify the hypothesis. Also, to highlight the contribution and the best utilization of corporate ethics in the context of business management, through the creation of a business culture that will lead to the consolidation of the ethical and social profile of companies. The above findings are considered important because they initially provide us with new data on the prevailing situation in the business world. At the same time, they lead us to the conclusion that it is necessary to strengthen business ethics, through the development of trust and cooperation with the ultimate goal of creating a business culture that will significantly help improve the business environment.

Implementation of a Customized Team Coaching Approach to Fuel Interprofessional Practices: BOOST.

Purpose: Death by medical errors is so pervasive that it seldom makes headlines; in 2019, 173,040 deaths were attributed to medical errors—one of the top causes of death in the United States. Competent interprofessional collaboration is essential for improving quality and mitigating medical errors 1,2; yet, promoting collaborative practices at the organization level is not commonplace. 3,4 Barriers to implementing impactful IPE in the workplace range from a lack of shared mental models across professions to the logistical challenges of bringing multiple professions together to learn with, from and about each other. Approach: We developed a customized interprofessional program (BOOST: Building Optimal Outcomes by Strengthening Team Trust) using a team coaching approach to address the needs of teams and their members. BOOST promotes the development of high-impact teams that are high-functioning (internal dynamics), high-performing (output), and positively influence the larger systems. BOOST fosters the development of trust within teams to transform how team members interact and contribute to their shared goals. We implemented BOOST as proof of concept in a surgical team involving 2 professions. We gathered data about team interactions through focus groups and used that information to customize a curriculum that targeted relationship challenges present among these professions. We further modified the curriculum and enhanced our ability to capture the teams’ current and desired states by using a unique team assessment tool, High-Impact Engagement. 5 This tool captures perceptions about various aspects of team functioning and team interactions at the individual and team levels, as well as stakeholders providing narrative comments about the team’s performance through multisource feedback. Team coaching involves helping teams understand the motivation behind their actions and guiding them to collaboratively identify goals to move the team toward higher-impact states. At the core of this process is working with entire teams through coach-led sessions. The specific number of sessions/format depends on the needs/constraints of the teams. We offer BOOST to clinical teams across our organization that may be experiencing problems or that wish to improve their collaborative practices. Outcomes: We implemented BOOST in 3 different clinical settings with different team compositions and distinct team challenges (N = 64). Overall, teams were satisfied with the experience. We collected survey data, self-reflections, action plans, and observations of the coaching process. Our findings highlight 3 important areas within the work context. We observed that team interactions and discussions were most meaningful and successful when we were able to coach an entire team. Using team-based data resulted in team buy-in and full engagement in the coaching process. Having teams create mutually agreed-upon action plans facilitated adherence to action plans. Meaningful team interactions likely resulted from giving everyone a voice in the process of identifying challenges and potential solutions. Using team data likely contributed to team buy-in and active engagement, leading to their ability to focus on real issues and yield relevant and effective team conversations about requisite change. After teams completed their training and returned to their routine work, the agreed-upon action plans served as tangible reminders of their shared plans for improvement. A substantial limitation relates to the time and resources required to execute the program, from administering the survey instruments to training the coaches. Perhaps the biggest challenge is releasing clinical teams from patient-care duties, which requires leadership buy-in and commitment to improving interprofessional practices. Additionally, the self-selection of teams can potentially lead to favorable perceptions about the program. Significance: Building on initial successes, our next steps include measuring the impact of the program and identifying strategies for scalability. We have found that BOOST has helped teams address their most pressing team-related challenges and has enabled team members to engage in mutual learning and build trusting relationships.

Why Does the Automation Say One Thing but Does Something Else? Effect of the Feedback Consistency and the Timing of Error on Trust in Automated Driving

Driving automation deeply modifies the role of the human operator behind the steering wheel. Trust is required for drivers to engage in such automation, and this trust also seems to be a determinant of drivers’ behaviors during automated drives. On the one hand, first experiences with automation, either positive or not, are essential for drivers to calibrate their level of trust. On the other hand, an automation that provides feedback about its own level of capability to handle a specific driving situation may also help drivers to calibrate their level of trust. The reported experiment was undertaken to examine how the combination of these two effects will impact the driver trust calibration process. Four groups of drivers were randomly created. Each experienced either an early (i.e., directly after the beginning of the drive) or a late (i.e., directly before the end of it) critical situation that was poorly handled by the automation. In addition, they experienced either a consistent continuous feedback (i.e., that always correctly informed them about the situation), or an inconsistent one (i.e., that sometimes indicated dangers when there were none) during an automated drive in a driving simulator. Results showed the early- and poorly-handled critical situation had an enduring negative effect on drivers’ trust development compared to drivers who did not experience it. While being correctly understood, inconsistent feedback did not have an effect on trust during properly managed situations. These results suggest that the performance of the automation has the most severe influence on trust, and the automation’s feedback does not necessarily have the ability to influence drivers’ trust calibration during automated driving.

Effect of automation failure type on trust development in driving automation systems

The performance of a driving automation system (DAS) can influence the human drivers' trust in the system. This driving-simulator study examined how different types of DAS failures affected drivers' trust. The automation-failure type (no-failure, takeover-request, system-malfunction) was manipulated among 122 participants, when a critical hazard event occurred. The dependent measures included participants’ trust ratings after each of seven drives and their takeover performance following the hazard. Results showed that trust improved before any automation failure occurred, demonstrating proper trust calibration toward the errorless system. In the takeover-request and system-malfunction conditions, trust decreased similarly in response to the automation failures, although the takeover-request condition had better takeover performance. For the drives after the automation failure, trust was gradually repaired but did not recover to the original level. This study demonstrated how trust develops and responds to DAS failures, informing future research for trust repair interventions in designing DASs.

Creating the Conditions for Intergenerational Justice: Social Capital and Compliance

Creating the Conditions for Intergenerational Justice: Social Capital and Compliance

Towards the regional aspects of institutional trust and entrepreneurial ecosystems

PurposeInstitutional trust is vital for social and economic activity and crucial in reducing uncertainty for entrepreneurs and society. To shed light on the role of institutional trust on productive entrepreneurial activity, this paper analyses the impact of six urban entrepreneurial ecosystems (EEs) using the contexts of the transition economies of Eastern Europe, Caucasus and Central Asia. This study aims to pursue the research question: what role does institutional trust play in the relationship between formal institutions and productive entrepreneurship in the EEs of transition economies? This paper aims to posit that the development and enforcement of formal institutions and institutional trust enhance productive entrepreneurship.Design/methodology/approachIn this study, the authors apply a mixed-method approach. The authors’ dataset includes 657 respondents (ecosystem stakeholders) from six city-level entrepreneurial ecosystems in the transition economies of Georgia, Ukraine and Kazakhstan, as well as 51 semi-structured interviews from EE representative stakeholders to examine the validity of the findings.FindingsInstitutional trust in many cities has been negatively affected by institutionalised corruption and continuous non-transparent reforms, furthering prior research in developing and transition economies. The authors’ findings suggest that institutional trust can be investigated not as a country phenomenon but as a regional phenomenon extending prior research towards understanding the institutional trust – productive entrepreneurship research domain at the city EE level.Originality/valueThe authors apply the institutional trust perspective to the EEs in cities in order to examine how institutional trust affects productive entrepreneurship in challenging institutional environments. The authors contribute to the literature on institutions and entrepreneurship by using a mixed-method analysis to examine the relationship between formal institutions and institutional trust in the context of EEs in transition economies.

Quality perception of accounting firm customers

PurposeThis study aims to verify the dimensions of perceived quality of services which influence the satisfaction of accounting firm clients and verifies whether customer satisfaction influences loyalty and word-of-mouth recommendations.Design/methodology/approachA model is proposed and tested using a survey of 292 accounting firm clients; structural equation modeling and partial least squares are used for data analysis.FindingsThe constructs of internal policies, personal relationships and trust influence the satisfaction of accounting firm clients which directly influences word-of-mouth recommendations and customer loyalty; however, the constructs of physical aspects and problem solving have no influence on satisfaction.Research limitations/implicationsThe main contribution to the accounting field is an identification of the aspects in which firms should invest to deliver quality to clients. The development of internal policies, personal relationships and trust can lead to more satisfied clients, resulting in loyalty and word-of-mouth recommendations. These are novel results within the literature and can guide accounting firms toward better performance.Originality/valueThis study is justified by the fact that accounting firms must adapt to the new environment and the new requirements of the accounting field and look for solutions that follow the progress of financial and managerial accounting, primarily with regard to service quality, satisfaction, loyalty and word-of-mouth recommendations. We also introduce a new scale to reveal novelties which cannot be observed using traditional service quality scales. This is another important contribution to the quality of accounting services.

What Drives Trust in Chairs of Multilateral Negotiations? Rational, Relational, Reputational, and Emergent Trust: A Multidimensional Model

AbstractTrust is the condition on which multilateral delegates permit chairs to play a more active and substantive role in mediating a positive outcome, for example, through tabling compromise proposals. What drives this trust? Whereas the development of trust between negotiating states has been subject to considerable analysis, the negotiator–chair dynamic has received remarkably little attention. This article contributes to filling this gap and in so doing brings two new theoretical strands into the literature on trust in international relations and multilateral diplomacy: organizational behavior and the “practice turn.” Data collected from a practitioner survey, twenty-one in-depth interviews, and an extended period of participatory research at multilateral negotiations are used to build upon prior theoretical insights and develop a multidimensional model of trust in chairs that distinguish, first, between trust as a rationalist risk-calculation and trust as an intersubjective relational state and, second, between a static form of trust as a preexisting exogenous resource (reputational trust) and a dynamic form of trust that emerges from the negotiation process through the competent performance of a set of chairing practices (emergent trust). Preliminary results suggest that trust is primarily driven by what chairs do during the negotiation process, as opposed to who they are.

Trust Measurement in Human-Autonomy Teams: Development of a Conceptual Toolkit

The rise in artificial intelligence capabilities in autonomy-enabled systems and robotics has pushed research to address the unique nature of human-autonomy team collaboration. The goal of these advanced technologies is to enable rapid decision-making, enhance situation awareness, promote shared understanding, and improve team dynamics. Simultaneously, use of these technologies is expected to reduce risk to those who collaborate with these systems. Yet, for appropriate human-autonomy teaming to take place, especially as we move beyond dyadic partnerships, proper calibration of team trust is needed to effectively coordinate interactions during high-risk operations. But to meet this end, critical measures of team trust for this new dynamic of human-autonomy teams are needed. This article seeks to expand on trust measurement principles and the foundation of human-autonomy teaming to propose a “toolkit” of novel methods that support the development, maintenance, and calibration of trust in human-autonomy teams operating within uncertain, risky, and dynamic environments.

Advancing Human-Robot Teams: A Framework for Understanding Swift Trust

In this paper, we describe how swift trust in human-robot (HR) teams is developed through the incorporation of surface-level cues and imported information. Surface-level cues are physical characteristics whereas imported information serves to shape preconceived notions about the robot itself. A multidimensional continuum is used to explore the effects of varying surface-level cues and imported information on the type of swift trust that may form as a result: high, medium, and low swift trust. Similar surface cues and positive information suggest higher swift trust development, whereas, negative imported information and differing surface cues evoke low swift trust. Surface cues and imported information that are incongruous leads to medium swift trust formation. This paper offers insights into the development of swift trust depending on the specific traits relevant to both the human and robot team members.

Optimising a person-centred approach to stopping medicines in older people with multimorbidity and polypharmacy using the DExTruS framework: a realist review

BackgroundTackling problematic polypharmacy requires tailoring the use of medicines to individual circumstances and may involve the process of deprescribing. Deprescribing can cause anxiety and concern for clinicians and patients. Tailoring medication decisions often entails beyond protocol decision-making, a complex process involving emotional and cognitive work for healthcare professionals and patients. We undertook realist review to highlight and understand the interactions between different factors involved in deprescribing and to develop a final programme theory that identifies and explains components of good practice that support a person-centred approach to deprescribing in older patients with multimorbidity and polypharmacy.MethodsThe realist approach involves identifying underlying causal mechanisms and exploring how, and under what conditions they work. We conducted a search of electronic databases which were supplemented by citation checking and consultation with stakeholders to identify other key documents. The review followed the key steps outlined by Pawson et al. and followed the RAMESES standards for realist syntheses.ResultsWe included 119 included documents from which data were extracted to produce context-mechanism-outcome configurations (CMOCs) and a final programme theory. Our programme theory recognises that deprescribing is a complex intervention influenced by a multitude of factors. The components of our final programme theory include the following: a supportive infrastructure that provides clear guidance around professional responsibilities and that enables multidisciplinary working and continuity of care, consistent access to high-quality relevant patient contextual data, the need to support the creation of a shared explanation and understanding of the meaning and purpose of medicines and a trial and learn approach that provides space for monitoring and continuity. These components may support the development of trust which may be key to managing the uncertainty and in turn optimise outcomes. These components are summarised in the novel DExTruS framework.ConclusionOur findings recognise the complex interpretive practice and decision-making involved in medication management and identify key components needed to support best practice. Our findings have implications for how we design medication review consultations, professional training and for patient records/data management. Our review also highlights the role that trust plays both as a central element of tailored prescribing and a potential outcome of good practice in this area.