Development Of Trust Research Articles

Using Social Media as a Research Tool for a Bespoke Web-Based Platform for Stakeholders of Children With Congenital Anomalies: Development Study.

BackgroundLimited research evidence exists on the development of web-based platforms for reciprocal communication, coproduction research, and dissemination of information among parents, professionals, and researchers. This paper provides learning and the outcomes of setting up a bespoke web-based platform using social media.ObjectiveThis study aims to explore the establishment of a web-based, multicontextual research communication platform for parents and stakeholders of children with congenital anomalies using social media and to identify associated research and ethical and technical challenges.MethodsThe ConnectEpeople e-forum was developed using social media platforms with a stakeholder engagement process. A multilevel approach was implemented for reciprocal engagement between parents of children with congenital anomalies, researchers, health care professionals, and other stakeholders using private and invisible and public Facebook groups, closed Twitter groups, and YouTube. Ethical approval was obtained from Ulster University.ResultsNonprofit organizations (N=128) were invited to engage with an initial response rate of 16.4% (21/128). Of the 105 parents contacted, 32 entered the private and invisible Facebook groups to participate in the coproduction research. Public Facebook page followers rose to 215, a total of 22 posts had an engagement of >10%, and 34 posts had a reach of over 100. Webinars included requested information on childhood milestones and behavior. YouTube coverage included 106 ConnectEpeople videos with 28,708 impressions. Project information was obtained from 35 countries. The highest Facebook activity occurred during the early morning hours. Achievement of these results required dedicated time management, social media expertise, creativity, and sharing knowledge to curate valuable content.ConclusionsBuilding and maintaining a multilayered online forum for coproduction and information sharing is challenging. Technical considerations include understanding the functionality and versatility of social media metrics. Social media offers valuable, easily accessible, quantitative, and qualitative data that can drive the reciprocal process of forum development. The identification and integration of the needs of the ConnectEpeople e-forum was a key driver in the dissemination of useful, meaningful, and accessible information. The necessary dedicated administration to respond to requests and posts and collate data required significant time and effort. Participant safety, the development of trust, and the maintenance of confidentiality were major ethical considerations. Discussions on social media platforms enabled parents to support each other and their children. Social media platforms are particularly useful in identifying common family needs related to early childhood development. This research approach was challenging but resulted in valuable outputs requiring further application and testing. This may be of particular importance in response to COVID-19 or future pandemics. Incorporating flexible, adaptable social media strategies into research projects is recommended to develop effective platforms for collaborative and impactful research and dissemination.

Inter‐ versus intra‐channel trust transfer on an online‐to‐offline (O2O) platform

AbstractThe existing literature acknowledges the important role of trust between a firm and its customers but pays little attention to the dynamics of trust during the process of trust transfer. Our case study of the emergence of Doctor & You in China, a medical online‐to‐offline (O2O) platform, and identifies three phases of interaction between customers, merchants, and the platform and how the critical contributing factors impact the development of institutional, cognitive, and affective trust across the different phases. The results suggest a staged model for trust transfer through both inter‐ and intra‐channels, revealing the dynamic aspect of the trust transfer process on an O2O platform.

Shared projects and symbiotic collaborations: Shenzhen and London in comparative conversation

This paper presents ‘shared projects’ and the ‘symbiotic’ relations they engender to capture accounts of state and society actors collaborating to turn individual constraints into collective opportunities for pursuing urban experiments which are institutionally-shaped but also institution-shaping. The concepts are developed through a sequential and recursive comparison – that is, a ‘comparative conversation’– between a case of urban village upgrading in Shenzhen and Community Land Trust Development in London. The paper uses a pragmatist approach to capitalist transformation as a starting point for comparison between these supposedly ‘incomparable’ cases. I build both heterogeneous and generalisable accounts of the pathways and progressive potential of collaborations on shared projects by recursively composing analytical proximities across the cases and their contexts of state entrepreneurialism and austerity localism. Theoretically, this paper contributes to scholarship which focuses on the contingency and complexity inherent in urban transformation. State and society actors are seen as potential collaborators working pragmatically to solve systemic problems without necessarily targeting wholesale systemic change. Methodologically, it contributes to ongoing attempts to demonstrate the positive relationship between experimental comparisons and conceptual innovation through staging a ‘comparative conversation’.

Trust issues in the development of group relations in China, 2014 to 2018: analysis and interpretation of key events

This article explores key events in the Beijing Group Relations Conferences 2014, 2016, and 2018 through key events regarding multiple leadership roles and lenses. This study analyses these key events utilising trust theory, and concludes that the development of group relations in China is based on the development of trust on multiple levels within a temporary experiential learning organisation in which the primary task is the study of authority, leadership, membership and covert/overt processes in groups and organisations. These events are described, analysed, and interpreted to illustrate how trust evolved in three group relations conferences and its implications for the development of group relations in China and other cultures unfamiliar with these in the Tavistock tradition.

Consumer Marketing Strategy and E-Commerce in the Last Decade: A Literature Review

E-commerce is deemed as the sale and purchase of goods and services through the internet in exchange for money and data transfer to complete the transactions. E-commerce is at the forefront of transforming marketing strategies, based on new technologies, and facilitates product information and improved decision-making. In this way, marketing strategy increasingly require large amounts of information to better understand client needs, which raises the question of choosing the right marketing strategy to better fit consumer expectations. This literature review aims to shed light on both the recent growth of e-commerce literature and its interplay with consumer marketing strategy. Extant research has examined this change in human interaction due to social network building, mostly through the themes of online marketing and social media marketing, also comprehending issues such as cost efficiency, information quality and trust development towards online shopping. Nevertheless, existing research has not shown in full all the research streams, how they interact with each other and its potential knowledge development. Thus, a literature review on consumer marketing strategy for e-commerce in the last decade is opportune. This paper aims to identify research trends in the field through a Systematic Bibliometric Literature Review (LRSB) of research on marketing strategy for e-commerce. The review includes 66 articles published in the Scopus® database, presenting up-to-date knowledge on the topic. The LRSB results were synthesized across current research subthemes. The following findings are presented: Amidst the current competitive global business environment, companies tend to respond with strategies for e-commerce and online businesses that resort to e-commerce platforms and social networking to better understand consumer needs, facilitate consumer marketing strategy and share innovative information. The originality of the paper relies on its LRSB method, together with extant review of articles that have not been categorized so far.

Knowledge has no value until it is shared: an empowering leadership perceptive

PurposeThe effect of empowering leadership on knowledge sharing is well defined, but factors that stimulate employees for knowledge sharing are still limited. Therefore, this study aims to address to what extent empowering leadership is desirable to create a trustful and fair environment that is conducive for an employee’s knowledge sharing.Design/methodology/approachThrough integration of social exchange, equity and uncertainty management theories develop a moderating mediating model that links empowering leadership to knowledge sharing. Three-wave data collection from the sample of 375 managers–subordinates’ dyads was done in Pakistan textile industries.FindingsHierarchal regression analysis and bootstrapping method were applied to test the hypotheses. The results indicate that affective trust partially mediates the relationship between empowering leadership and knowledge sharing. More especially, the findings demonstrate that the relationship between empowering leadership and knowledge sharing becomes strong with high level of distributive and procedural justices.Practical implicationsThis research study uses empowering leadership as a proposed motivational pathway for stimulating employee’s knowledge sharing through development of affective trust and buffering effect of distributive and procedural justices.Originality/valueMost of previous research in knowledge sharing just cynosure organizational-level elements like leadership and organizational justices but deteriorate individual factors like trust. Therefore, this study will combine both organizational- and individual-level factors for urging employees for knowledge sharing.

Dual-Attribution Model of Trust Development between Contracting Parties in Construction Projects: Psychological Perspective

AbstractThe importance of understanding individuals’ psychology when studying interorganizational trust has been increasingly acknowledged by researchers in the construction industry. However, few ...

Social solidarity and cohesion in the fight against the COVID-19 pandemic in intercultural cities

The study analyzes the impact of the COVID-19 pandemic on intercultural interactions. It considers the sociocultural mechanisms for ensuring cohesion and social solidarity in multicultural communities. The paper highlights the social contexts of the current problems of multicultural communities in overcoming intercultural barriers and the development of trust, social solidarity and cohesion. It reveals the direction of the main negative effects of the COVID-19 pandemic on the cohesion and development of social solidarity of multicultural communities. The successful international and domestic cases of counteraction of communities of intercultural cities against the COVID-19 pandemic are analyzed. The factors of development of social solidarity and cohesion of international and Ukrainian community in the conditions of pandemic are investigated. It has been found that social solidarity and cohesion of communities is an effective means of public counteraction to modern destructive factors and challenges. It is established that the communities of cities-participants of intercultural networks have developed effective mechanisms to maintain positive relations between people of different nationalities, religions, cultures and can serve as a positive example for other cities through the implementation of the model of ethnocultural diversity management.

Evaluating the role of partnerships in increasing the use of big Earth data to support the Sustainable Development Goals: an Australian perspective

ABSTRACT Leaders are increasingly calling for improved decision support to manage human and environmental challenges in the 21st Century. The 17 United Nations Sustainable Development Goals (SDGs) provide a framing of these challenges, wherein 169 targets require significant data to be monitored and pursued effectively. However, many targets are still not connected with big Earth data capabilities. In this conceptual paper, the authors sought to answer the question “How are partnerships influencing progress in using big Earth data to address the SDGs?” Using the Pivotal Principles for Digital Earth, we reflect on the geospatial sector’s partnering efforts and opportunities for enhancing the use of big Earth data. We use Australia as a case study to explore partnering for action towards one or more SDGs. We conclude that partnerships are emerging for big Earth data use in addressing the SDGs, but much can still be done to harness the power of partnerships for transformative SDG outcomes. We propose four key enabling priorities: 1) multiple-stakeholder collaboration, 2) regular enactment of the problem-solving cycle, 3) transparent and reliable georeferenced data, and 4) development and preservation of trust. Five “next steps” are outlined for Australia, which can also benefit practitioners and leaders globally in problem-solving for the SDGs.

SP2.1.7Navigating surgical training: a game of trust

Abstract Introduction One premise of the Improved Surgical Training (IST) pilot is delivery of better quality of early years surgical training. However, the quality of the trainee-trainer relationship can positively or negatively impact trainees’ experiences of the specialty. Trust is a key determinant of the relationship, which is influenced by trainers’ level of risk aversion and trainees’ motivation. Game theory provides a framework to understand cooperation amongst rational ‘players’. This study explores how trainee-trainer relationships impact trainees’ experiences through the IST curricular reform. Methods Using a qualitative case study approach, data were obtained from interviews with core surgical trainees across Scotland. Data coding and inductive thematic analysis were undertaken. Results Forty-six trainees participated. Trainees and trainers regularly interacting in clinical activities demonstrated growing levels of trust, aided by: specialty rotations of 6 months or more duration, working at junior registrar level with structured weekly clinical activities and direct consultant supervision, individual goal-setting and regular progress check, and meaningful and timely feedback. Cooperative relationships led to individual fulfilment, growth, and trainee autonomy. Factors hindering development of trust included: temporal and/or geographical distance between trainee-trainer, poor communication and understanding of expectations and training needs, and lack of interest and enthusiasm from either party. Conclusion Cohesive trainee-trainer relationships demonstrated cooperative equilibrium; both trainees and trainers met each other’s expectations and positively impacted on trainees’ experiences. On the contrary, ‘players’ in relationships deficient in trust achieved the minimum to ensure trainee progression. Addressing factors fostering a cooperative trainee-trainer relationship positively impacts trainees’ experiences.

Is benevolence the pinnacle of an employment relations trust hierarchy?

Background: Employment relations trust (ERT) is related to compliance, fairness, good faith and benevolence in such relations. Benevolence is not a legal obligation in employment relations and will typically be displayed voluntarily. Gaps in the literature suggested a need for a valid and reliable theory of employment relations benevolence and its relationship with trust in such relations.Aim: This study was undertaken to investigate the relationship between benevolence and the development of trust in employment relations.Setting: The study was undertaken in the Gauteng province of the Republic of South Africa.Methods: An exploratory quantitative research method was implemented to test two hypotheses emanating from a literature review. A questionnaire survey facilitated the collection of data from 83 purposefully sampled voluntary respondents, who were ordinary employees, managers and academics. Statistical analysis was done to test the validity of two hypotheses.Results: Employment relations trust can be expected to develop through four distinct, overlapping and relatively predictable sequential stages, namely compliance, fairness, good faith and benevolence. Benevolence can be assumed to be the last stage in this development process.Conclusion: Benevolence can be regarded as the erratic pinnacle of a four levelled theoretical hierarchy of ERT. Benevolence can occur before, during or after displays of compliance, fairness or good faith in employment relations.Contribution: This theory of ERT provides valid and reliable foundations for dealing with and researching a variety of aspects related to benevolence and trust in employment relations.

Does the nuclear family affect social trust? Longitudinal evidence from Germany

ABSTRACT While research indicates that social trust might benefit societies’ political and economic development, the sources of social trust are subject to debate. This article investigates a less investigated factor in the development of social trust: how far the nuclear family – that is, partnerships and parenthood – affects trust towards other people. The data are from three waves of the German Socio-Economic Panel study collected between 2003 and 2013. Longitudinal estimates indicate that having any number of children increases trust towards others while being partnered has a negative effect on social trust. Both effects are near-linear over the 19-year life course period investigated. The positive effect of parenthood is much stronger than the negative effect of partnership. These results are consistent across genders and ages. They indicate that social trust can change, but that it changes slowly during an adult’s life. The results are discussed in relation to the social roles of adult members of nuclear families, including their activities in various social arenas.

Natural history of silent lacunar infarction: 10-year follow-up of a community-based prospective study of 0.5 million Chinese adults

BackgroundWidespread use of brain imaging in China has resulted in an increased prevalence of silent lacunar infarct (LACI) in addition to symptomatic LACI, but their clinical relevance is not fully understood. MethodsWe compared the 5-year risks of recurrent stroke and all-cause mortality for silent LACI vs symptomatic LACI in a prospective study of 489,597 Chinese adults with no history of stroke or ischemic heart disease at baseline. Data on recurrent stroke and all-cause mortality were obtained by linkage with local stroke and mortality registries and health insurance records for all hospital admissions. FindingsAmong 12,150 cases with an adjudicated diagnosis of first-ever LACI, 4,134 (34%) had silent LACI and 8,016 (66%) had symptomatic LACI. All cases had brain imaging, but only 33% of silent LACI and 40% of symptomatic LACI cases had brain magnetic resonance imaging (MRI). The standardized event rates for silent LACI were 2-fold greater in urban than rural areas, but the ratios of silent LACI vs symptomatic LACI were similar in all areas. Cases with silent LACI vs symptomatic LACI had comparable 5-year risks of recurrent stroke (38% vs 43%) and all-cause mortality (11% vs 14%), respectively. For both silent and symptomatic LACI cases, most cases of recurrent stroke had non-LACI (70% vs 72%). While the relative risks of recurrent stroke did not differ by age, sex and area, the absolute risks of all-cause mortality varied by sex, age and area. InterpretationThe prognosis of cases with silent LACI was comparable with symptomatic LACI, and the results highlight the need for further randomized trials assessing the efficacy and safety of established treatments for ischemic stroke in cases with silent LACI. FundingWellcome Trust (212946/Z/18/Z, 202922/Z/16/Z, 104085/Z/14/Z, 088158/Z/09/Z) and National Key Research and Development Program of China (2016YFC0900500, 2016YFC0900501, 2016YFC0900504, 2016YFC1303904) and National Natural Science Foundation of China (91843302); UK Medical Research Council (MC_UU_00017/1,MC_UU_12026/2 MC_U137686851), Cancer Research UK (C16077/A29186; C500/A16896) and British Heart Foundation (CH/1996001/9454). ZH was supported West China Hospital, Sichuan University (ZYGD18009 and 2016YFC1300505) for a visiting scholarship to the University of Oxford, UK, during 2018-19.

The influence of emotional intelligence on team cohesion and the mediating effects of self-efficacy and trust: time-lagged approach

PurposeUsing the input-mediator-output-input (IMOI) model, this paper aims to use longitudinal data to test team level self-efficacy and trust as mediators in the relationship between team emotional intelligence (EI) and team cohesion (TC) and examine the relationship between TC and team performance.Design/methodology/approachIn an experimental design, 347 senior business students (84 teams) played a simulation game for 12 weeks. The authors collected data at three different time points to avoid reverse causal effects in the mediation relationship.FindingsAs hypothesized, trust and self-efficacy mediate the relationship between EI and TC. Moreover, TC is a strong and significant predictor of team performance.Research limitations/implicationsThe authors measured most variables using a self-reported survey, which can cause common method bias, and the authors used a business simulation game for the team task with student participants, which may limit the generalizability of the findings to other team contexts or populations.Practical implicationsWhen forming work teams, managers should consider levels of EI and self-efficacy because they facilitate the development of trust and TC, which, in turn, lead to improved performance.Originality/valueThis study contributes to the literature on EI and TC by revealing the mediating effects of trust and self-efficacy and contributes to the team literature by leveraging the IMOI model to explicate the mediation effects. This study’s longitudinal study design clarifies the causal relationship among EI, trust and self-efficacy and TC, thereby eliminating reverse causation concerns.

(Invited) Conducting an International Benchmarking Effort – An Example of the IEA Annex 30 for Low Temperature Electrolysis

Low temperature electrolysis (LTE) is a rapidly growing technology that is of strategic importance for the introduction of hydrogen as an energy carrier at scale and the integration of renewable energy into the electrical grid at large. To become cost competitive, a hydrogen price of $2/kg hydrogen has to be achieved through further advancement of the technology while maintaining the device durability. This can only be accomplished through focused research and development efforts that address efficiency, degradation, and cost aspects of the technology. Worldwide a growing number of research groups are starting to contribute to this development need through contributions in form of fundamental and material development. Both, the high deviation of reported results as well as the history of related fields have shown that this growth creates challenges which hinder the development of trust in test results and slow overall progress.Contributors to the IEA Electrolysis Annex 30 are leading an effort to develop a LTE reference method that identifies reference hardware, materials and testing protocols which enable meaningful comparison of performance across the entire community. In this presentation, the latest results of this effort will be presented. The talk will include updates on round robin testing results, protocol development and fine tuning of protocols and test parameter specifications. Finally, using the concept for conducting collaborative degradation studies and will be discussed.

Trusted intermediaries: Macmillan, Kennedy and their ambassadors

Studying trust at the international level is one of the greatest challenges for trust studies. In this article I seek to expand on work which has sought to study trust between states in a way which avoids anthropomorphising the state, and retains the salience of interpersonal trust. To do this, I consider trust between states as existing in a web of relationships, from relationships between government figures, to military personnel, to members of society. In this article I demonstrate the value of incorporating actors beyond leaders in the most minimal sense: through including boundary spanners, those whose relationships and interactions span across boundaries, whether those boundaries be state borders or segments of government and society. Furthermore, I seek to begin a process of categorising the types of roles that boundary spanners can play in the development of trust between states. To illustrate their impact, I deploy a multidimensional approach to trust which is used to assess the relationship between leaders, and the impact of intermediary figures on both trust between the leaders, and in the relationships developed between the intermediary and their respective leader. One case study is used to exemplify the utility of this approach: the relationship between Harold Macmillan and John F. Kennedy and their respective official ambassadors David Ormsby-Gore and David Bruce.

How we do things around here: practice architectures that enable learning in the in-between spaces of the workplace

ABSTRACT Those entering a new workplace often come with knowledge and skills relevant to the job they are employed to do; however, there will be site-based practices that they are unfamiliar with. Most of the learning about ‘how we do things around here’ occurs after a new role is commenced. This is certainly the case with novice Vocational Education and Training teachers. This paper considers what enables and constrains the learning of such new teachers. We use a particular form of practice theory, the theory of practice architectures, to focus on the arrangements that support the development of communicative learning spaces. At work, there are a range of spaces that are ‘in-between’ the personal and professional. We show how in-between spaces become communicative learning spaces where professional learning takes place. The development of communicative learning spaces is supported through arrangements that enable the intersection of the personal and professional, the sharing of stories, and the development of relational trust. The paper argues that while the fragile nature of in-between spaces means that formalising such arrangements can be counterproductive, approaches can be put in place to assist the development of communicative learning spaces.

Exploring the alignment between the bottom-up and top-down objectives of a landscape-scale conservation initiative

SummaryGlobally, there is a trend towards conserving biodiversity by promoting co-management with multiple stakeholders at landscape scales. Environmental policies emphasize stakeholder engagement in decision-making, yet landscape conservation is typically a bureaucratic–scientific endeavour. Building trusting relationships with stakeholders is key to negotiations that minimize trade-offs and maximize synergies. Incorporating shared stakeholder objectives improves co-management, as they act as incentives for participation and trust development. We explored the degree of alignment between the bottom-up stakeholder objectives and top-down management objectives of a landscape-scale conservation initiative on the West Coast of South Africa. We categorized stakeholders into six affiliations representing governmental, private and community organizations, and using a social-ecological inventory we identified ten shared objectives. Of these objectives, three were shared between all affiliations, namely biodiversity conservation, socioeconomic development and coordination of the landscape approach. The first two aligned with the top-down landscape management objectives and the latter did not. The importance of coordinating landscape approaches in multi-stakeholder landscape-scale initiatives is crucial to long-term success, and we recommend that it be formally included as a landscape management objective. Exploring the alignment between bottom-up and top-down objectives can highlight overlooked functions of co-management and can reduce the transaction costs of sustaining conservation efforts in the long term.

Exploring Interactions Between Trust, Anthropomorphism, and Relationship Development in Voice Assistants

Modern conversational agents such as Alexa and Google Assistant represent significant progress in speech recognition, natural language processing, and speech synthesis. But as these agents have grown more realistic, concerns have been raised over how their social nature might unconsciously shape our interactions with them. Through a survey of 500 voice assistant users, we explore whether users' relationships with their voice assistants can be quantified using the same metrics as social, interpersonal relationships; as well as if this correlates with how much they trust their devices and the extent to which they anthropomorphise them. Using Knapp's staircase model of human relationships, we find that not only can human-device interactions be modelled in this way, but also that relationship development with voice assistants correlates with increased trust and anthropomorphism.

The Relation Between Guanxi and Interpersonal Trust in the Workplace.

The relation between guanxi (particularistic dyadic ties) and trust in the workplace is widely assumed in the management and organization literature, but little research attention has been given to directly examining the nature of this relationship, or the ways in which Chinese and Western workplace trust development might differ. I suggest two overlooked factors, culture and conceptualization, that have influenced past studies and explore their impact through an analysis of the literature. Given the nature of Chinese trust, I conclude that the division between affective and cognitive aspects of trust common in the Western organizational literature is not an appropriate model for the Chinese context. Instead, I apply a distinction between rapid trust and process trust that together form a path to development of two forms of workplace guanxi: working guanxi and backdoor guanxi. I then propose a dynamic process model of the social and psychological process of guanxi and trust development in the context of the workplace that incorporates the Chinese indigenous concepts of renqing (favor), ganqing (affection), mianzi (face/reputation), xinren (trust) and xinyong (social credit). This model aligns with the Chinese metaphysical process orientation, and has implications for trust research not only in Chinese societies but also the international community.