Support Business Processes Research Articles

Design of conveyor table with quality function deployment method and statistical analysis of anthropometry data approach as a physical distance tool for SMEs

The world is currently facing with COVID-19 pandemic. One way to prevent the spread of COVID-19 is to do physical distancing. However, this has an impact on the continuity of the economy and business. The Ministry of Trade, Cooperatives, SMEs, and Industry announced that the Covid-19 pandemic affected the activities of SMEs. One of the SMEs that impacted is the commercial sector, such as markets, essential food stores, food stalls, coffee shops, etc. Before the Covid-19 pandemic, the business process carried out was face-to-face with customers without any distance. So that when the physical distancing rules are implemented, the service flow will be disrupted. With this conveyor, the SMEs service process flow can support business process activities properly and smoothly while still complying with physical distancing rules. The process of moving business products from the seller to the consumer is done automatically. Based on these problems, it is necessary to design a conveyor table that will be used as a media for physical distancing tools that are in according needs of the user using the Quality Function Deployment method and statistical analysis of anthropometric data approach.

INFORMATION TECHNOLOGIES AND DEVELOPING A SINGLE PAGE WEB APPLICATION USING THE REACT LIBRARY

At present, the Internet has firmly entered the life of almost every person, has become an integral environment for supporting business processes. Every year technologies develop, and there is a need for web applications that have a fast response to actions in the user interface and work perfectly on all devices (both stationary and mobile). The article discusses the development of the architecture of the client side of a single-page application, its features and implementation using the modern React JavaScript library, and a comparative analysis of the use and performance of libraries for developing the client side of React and AngularJS applications. Also, why would using one of these be more cost effective for a development company than using core-js. Ecommerce has increased trade in services between countries. The sector accounts for 60% of the world's total production. With the advent of modern ICTs, e-commerce facilitates the process of bringing consumers and producers closer together and eliminating geographic distance. The use of e-commerce will eliminate traditional jobs and replace them with new skills, requiring workers to be trained in the use of technology so they can compete and win jobs. This means that e-commerce has a negative impact on manual and unskilled labor, but has a positive impact on technically trained workers who can easily find jobs and help create positions and disciplines that were previously not needed or known.

Moving enterprise resource planning (ERP) systems to the cloud: the challenge of infrastructural embeddedness

Cloud enterprise resource planning (ERP) solutions allow organizations to support and coordinate key business processes by leveraging virtualization. Nevertheless, moving ERPs to the cloud is not straightforward, and organizational cloud ERP initiatives raise multiple concerns. We conducted an in-depth systematic review of relevant research literature and identified six key concerns related to cloud ERP implementation: a) the introduction of new ERP work arrangements, b) the migration of legacy data, c) the assurance of compliance with extant rules and regulations for security, d) the continuous alignment between ERP functionality and business processes, e) the ongoing integration between ERPs and the rest of the organization’s application portfolio, and f) the establishment of adequate reliability levels. The identified concerns are associated with both transition management and operations supported by cloud ERPs. All the identified concerns are also related to the need to achieve infrastructural embeddedness. This need sets ERPs apart from other types of cloud-based applications, such as office automation solutions that do not have as many dependencies and exchanges with other systems and repositories within an organization’s information infrastructure. We argue that the challenge of embeddedness has different implications for organizations of different sizes, and we call for further empirical research.

YAPAY ZEKÂNIN HALKLA İLİŞKİLERİN GELECEĞİNE ETKİSİ: TÜRKİYE’DE HALKLA İLİŞKİLER PROFESYONELLERİ EKSENİNDE BİR ALAN ARAŞTIRMASI

Araştırmada, halkla ilişkiler profesyonellerinin hangi teknoloji, araç ve yazılımları kullandıkları, bu araçları kullanım sıklıkları, teknoloji, araç ve yazılımların halkla ilişkiler süreçlerine etkilerini nasıl değerlendirdikleri, yapay zekâyı bir fırsat mı yoksa bir tehdit olarak mı gördükleri ile kendilerini teknolojik dönüşüme hangi ölçüde hazırladıklarını tespit etmek amaçlanmıştır. Araştırmanın örneklemini, güncel gelişmeleri ve teknolojik yenilikleri takip ederek iş akışlarına dahil etme performansı yüksek olarak kabul edilen Türkiye Halkla İlişkiler Derneği (TÜHİD) üyesi İstanbul merkezli 77 halkla ilişkiler ajansı oluşturmaktadır. Veriler, örneklemi oluşturan katılımcılardan, 1 Şubat – 1 Nisan 2021 tarihleri arasında, nicel veri toplama aracı olan “anket” aracılığıyla toplanmıştır. Araştırmanın amacına uygun olarak elde edilen veriler bilgisayar ortamına aktarıldıktan sonra SPSS 16.0 veri analiz programına kodlanmış; frekans dağılımı ve yüzde olarak tanımlayıcı istatistikler ile değerlendirilmiştir. Elde edilen verilere göre, katılımcıların büyük çoğunluğunun çeşitli teknoloji, araç ve yazılımlardan en az birini kullandığı; en fazla kullanılan teknoloji, araç ve yazılımların analitik, görüntü yönetimi, kampanya yönetimi, sosyal medya yönetimi, yazma, araştırma, planlama ve ölçme kategorilerinde yer aldığı; teknoloji araç ve yazılımların iş süreçlerini olumlu yönde desteklediği; yapay zekânın halkla ilişkiler süreçlerini hızlandırarak etkisini artırmak ve rekabet avantajı kazanmak için bir fırsat olarak görüldüğü ve bir tehdit unsuru olarak algılanmadığı; son olarak katılımcıların büyük çoğunluğunun, yapay zekâ teknolojileri aracılığıyla gerçekleşecek dönüşüme çeşitli şekillerde hazırlandığı tespit edilmiştir. Halkla ilişkiler ve yapay zekâ ilişkisini araştıran kapsamlı çalışmalar 2018 yılından bu yana hızlanmıştır. Türkiye’de de bu amaçla yapılmış çalışmaların kapsamı sınırlıdır. Gerçekleştirilen bu araştırmanın, teknolojik dönüşüme adaptasyon ve yapay zekâ teknolojileri konusunda halkla ilişkiler sektöründeki farkındalığı artırmak açısından önem arz ettiğini ve bu nedenle alana katkı sunacağını söylemek mümkündür.

Exploring the benefits of service productisation: support for business processes

PurposeThe study aims to explore the benefits of service productisation to provide further understanding on the productisation concept as support for business processes and service management. The concept has been deficiently discussed regardless of the potential significance to the whole formed by service products, business processes, information technology (IT), people and data.Design/methodology/approachIn the study, the exploratory empirical evidence is presented from 16 cases, 4 of which are from companies that are globally well-known.FindingsThe key findings of the paper include an overview of the benefits of service productisation and the relation to service offering, service processes and related resources. The concept links to the management of the whole formed by service products, business processes, IT, people and data. The noted benefits seem to be applicable to productisation of different service types, whilst some service characteristics may affect the specific emphasis.Research limitations/implicationsThe limitations involve using secondary data, which, however, makes the cases less biased regarding the aims. Primary data are required to gain further insights into the phenomena and the identified benefits.Practical implicationsThe findings provide support for issues that are commonly discussed by practitioners on a concept that is less studied by the scientific literature. Practitioners can work towards organisational efficiency and effectiveness by understanding the benefits of productisation. Understanding service productisation can support the effective management of business processes and work towards prosperity in the service business.Originality/valueThe study is the first one to analyse the benefits of service productisation by exploring the issue through multiple cases and attempting to identify aspects for further attention by the academic community.

Recommendations for Improvement of Regulatory and Legal Support of Automation and Digital Transformation of Business Processes of the Military Accounting of Conscripts

The article is devoted to the study of the legal aspects of automation and digital transformation of military accounting of conscripts.
 Based on the analysis of legal acts and prospects for the development of information infrastructure of the Ministry of Defense of Ukraine, recommendations have been developed to improve the regulatory and legal support of business processes of automation and digital transformation of military accounting of conscripts.
 A methodological approach to improve regulations on automation and digital transformation of business processes of military registration of conscripts has been developed, which provides for three stages.
 At the first stage - it is proposed to amend the Laws of Ukraine, at the second stage - it is proposed to amend the acts of the Cabinet of Ministers of Ukraine, and at the third stage - it is proposed to amend the orders of the Ministry of Defense of Ukraine subject to state registration.
 The implementation of these recommendations will provide an opportunity to create a legal framework for the automation and digital transformation of military registration of conscripts.

MYOB Accounting Information System Analysis at PT. Lembang Abadi Indah

The background of this research is the need for quality financial reports. This research aims to determine how the implementation of accounting information system in PT. Lembang Abadi Indah based MYOB. With the use of MYOB software application for accounting information System the company can improve the quality of accounting information in generating relevant financial statements. The methods used in research are qualitative approaches. Design research is a qualitative dexriptif. The source of data obtained from this research is from primary data on primary data collection conducted through observation and interviews with the authorities. In this research, the secondary data sources used by researchers are sources related to the research object can be an accounting information system based on MYOB Accounting V13 that has been implemented in PT. Lembang Abadi Indah. The implementation of an accounting information system based on MYOB at PT. Lembang Abadi Indah is already running well, MYOB provides the relevance of information in supporting business process, including it is presented in a timely, accurate, consistent, usable and complete. With the application of MYOB accounting information obtained by the company become more accurate because the calculation automatically by the computer and financial statements can be generated quickly and complete because the transactions entered will be processed automatically into the financial statements.

Information technology performance measurement and improvement recommendation in Indonesian retail company

Information technology should work according to the needs and provide added value to the business. If the application of information technology does not provide added value to the business, information technology will only become a burden for the company. Therefore, it is necessary to measure performance to see to what extent the application of IT can support business processes and provide added value. This paper provides measurements and recommendations on IT governance in one of leading retail company in Indonesia. This research used descriptive quantitative research methods and IT Balanced Scorecard method that can provide an overview of IT performance in an organization based on four perspectives, such as Corporate Contribution, Customer Orientation, Operational Improvement, and Future Orientation. Based on the results of the analysis and measurement, the overall IT performance score was 62.64% where the score is in the “Moderate” category. The company contribution perspective got a score of 68.50%, the user orientation perspective was 63.00%, the operational improvement perspective was 62.06%, and the future orientation perspective was 57.44%. Several recommendations were constructed based on the consideration of the KPI value that must be improved. This can be a guide for other retail companies in formulating policies related to IT governance and enriching research in the field of IT performance measurement.

Metrological support in the quality management system of a poultry enterprise

The article deals with the issues of metrological support of business processes of a poultry enterprise within the framework of the quality management system (QMS). On the basis of the systematization of international and national QMS standards and relevant methods, an industry-wide integrated model of QMS business processes has been developed, their characteristics are given, indicating their interaction. The role of the business process “Metrological support” in the efficiency of the functioning of the life processes of the QMS has been substantiated. A map and an algorithm for this process has been developed, which forms its regulations with an illustration of the main parameters of the presented schemes. The role of devices characterizing the quality of incubation and food eggs with the use of appropriate technical means and devices, indicating the results of research, the morphology of eggs in comparison with standard parameters, from which it can be seen that the existing individual violations of their values are not associated with metrological support, is highlighted.

Model of the influence of internal production conditions on the efficiency of enterprises

The establishment and development of economic and management tools for supporting business processes are consistent elements of supporting these processes. In the practice of enterprises, there is no clear boundary between the establishment and development of economic and management tools. In establishment, there is a development of methods and approaches to business process management. The novelty of the study concerns the development of tools required when new systems for managing business processes are built and their quality is ensured at enterprises. Under conditions of changes and improvement of existing systems, this novelty refers to the development of an ensured course of business processes. It was identified that the model for determining the economic efficiency of quality management systems based on the ratio of quality results and costs is consolidated by indicators in the documentation pyramid at the enterprise, which creates opportunities for the preparation of guidelines for the management system at various levels for the development of strategies, policies, tactics and procedures for flexibility and adaptability of business processes. The practical significance of the study is conditioned by the fact that systems for managing business processes and ensuring their quality exist at the studied enterprises in various forms, their functions refer to different departments and sometimes to different levels of management. The success and effectiveness of such systems are usually closely intertwined with such concepts as the flexibility and adaptability of enterprise management systems.

The role of artificial intelligence in business transformation: A case of pharmaceutical companies

Artificial intelligence (AI) is of great interest to researchers and practitioners as a means of achieving the necessary progress in the pharmaceutical industry. However, the role of AI and ways of transforming companies are not well studied. The purpose of the paper is to identify exactly how AI affects the key and support business processes of pharmaceutical companies. We offer a qualitative interview study of five large, five medium, and five small pharmaceutical companies. Based on scarce literature on the role of AI in the pharmaceutical industry, we considered which business processes are subject to transform within it and how they do so. We determine that small pharma companies significantly change research and development, master data management, analysis and reporting, and human resource business processes under the influence of AI. Large pharma companies use AI to transform production, sales, marketing, and analysis business processes. In turn, medium-sized companies are in the middle and individually transform their business processes depending on their specialization.

Research on the Design of Automatic Testing Software for Modular Terminal Full Performance

Design the terminal full-performance automatic detection system software to realize the functional logic test of the actual table and the virtual table. The detection system is aimed at the detection of collection terminals. The system software is compatible with multiple protocols and supports system expansion. The automatic detection system adopts a multi-layer technical system design, through the service bus to realize the collaborative work of the components of the system, and realize the integration of all levels. The control terminal is connected with the collection terminal under test to simulate the communication situation. The inspection software supports business process testing, logic validity testing, performance limit testing and equipment compatibility testing. The designed automatic detection system software has the characteristics of low coupling, high flexibility, high scalability, and high reliability.

STATUS AND DIRECTIONS OF IMPROVEMENT OF INFORMATION SUPPORT OF AGRICULTURAL ENTERPRISES

The article clarifies the purpose and objectives of information support for agricultural enterprises, highlights its features and examines its condition. It is established that: mostly managers and specialists are aware of the need for information support of production and business processes, the existence of a direct link between the volume of production of the enterprise and the level of its digitalization. It is noted that most companies use electronic document management technologies, the availability of their own sites, which are almost never used for advertising, partner search and expanding the customer base for the sale of agricultural products.This state of information support for agricultural enterprises causes: constant duplication of information and information flows; the difficulty of quickly finding the necessary information in a timely manner; loss of important information due to lack of automated system control; irrationality of the use of information, which leads to increased material, human and financial costs; growth of labor costs for search, processing, storage of necessary information; impossibility of conducting automated analytical analysis and static reporting. It is substantiated that for improvement of information support in agricultural enterprises and increase of productivity of personnel and convenience of their work in the uniform information architectural environment, it is expedient to carry out modeling and forecasting of business processes with specification of information inquiries, to analyze existence of failures and delays of information flows. and interdependence with other information blocks, develop scenarios for timely and reliable information support for the implementation of all business processes. Improved information support in agricultural enterprises on the basis of a single integrated information architectural environment with a structural delimitation of telecommunications access will provide a range of competitive advantages.

Audit Pegadaian Aplication Support System Integrated Online Dengan Metode Framework COBIT

Pegadaian is a state-owned company in the Indonesian financial sector which is engaged in pawning goods. The purpose of the information system Governance audit at Pegadaian Batam Branch is to determine the level of maturity in the PASSION system. the system has been running well and then conducts an audit to find out whether the system used efficiently and effectively supports business processes. This study aims to audit information system Governance using COBIT 4.1. The method of analysis in this study uses the COBIT 4.1 framework which contains 3 subdomains, PO7, DS1, ME4. The results of this study are the maturity level of information systems in the PO7 domain with a value of 2.34, in the DS1 domain with a value of 2.37, and in the ME4 domain with a value of 3.54. so that the maturity level of the Batam City Pegadaian information system is the average level 3 (Defined).

From Fragility through Agility to Resilience: The Role of Sustainable Improvement in Increasing Organizational Maturity

Nowadays, due to a large number of changes in the external environment, as well as increased competition, organizations must actively support business processes. Internal management processes must be constantly improved. To understand whether a company is developing in the right direction, it is necessary to conduct a maturity assessment. The directions of changes in enterprises should be well designed and based on analysis of the gap between the present and expected state definition. The diagnosis for the present state definition should be holistic, reliable and for the expected state-based strategy and goal recognition. Hence, the goal of the paper is to present the methodology of a company’s self-assessment and definition of an individualized improvement strategy to strengthen the company’s ability to thrive and prosper. The paper includes a presentation of the diagnosis methodology based on maturity models and the resilience concept and its validation based on experts’ opinions and a case study. Companies need a diagnosis to know where they are, and guidance to move in the right direction, which makes the results of the research utilitarian. The methodology can be used for self-assessment, benchmarking and designing an improvement strategy.

Evaluation of IT Governance at Office X using the COBIT 5 Framework

The IT governance audit aims to determine the level of importance (maturity level) of a company or government agency. IT governance audit is essential because if governance is not implemented correctly, the harmony between IT is beneficial to support business processes, and standard procedures will not be achieved. One of the agencies that require the implementation of good IT governance is Office X in Badung Regency. Office X in Badung Regency has a function in developing ICT infrastructure through application development, public service content, and ICT networks to improve public services. Conditions that occur in the field are frequent errors caused by internal and external parties that negatively impact the data management of Office X. The audit process begins with observations in the agency environment related to activity data and implementation, then mapping with business goals according to COBIT 5, followed by mapping business goals with IT Goals to obtain IT processes. The obtained IT processes are then selected to obtain critical IT processes according to the Executive Office. The audit results show that four IT processes need to be given recommendations for improvement, namely MEA 01, EDM 01, APO 07, DSS02.

Adaptive model to support business process reengineering.

The one constant in the world is change. The changing dynamics of business environment enforces the organizations to re-design or reengineer their business processes. The main objective of such reengineering processes is to provide services or produce products with the possible lowest cost, shortest time, and best quality. Accordingly, Business Process Re-engineering (BPR) provides a roadmap of how to efficiently achieve the operational goals in terms of enhanced flexibility and productivity, reduced cost, and improved quality of service or product. In this article, we propose an efficient model for BPR. The model specifies where the breakdowns occur in BPR implementation, justifies why such breakdowns occur, and proposes techniques to prevent their occurrence again. The proposed model has been built based on two main sections. The first section focuses on integrating Critical Success Factors (CSFs) and the performance of business processes during the reengineering processes. Additionally, it implements the association rule mining technique to investigate the relationship between CSFs and different business processes. The second section aims to measure the performance of business processes (intended success of BPR) by process time, cycle time, quality and cost before and after reengineering processes. A case study of the Egyptian Tax Authority (ETA) is used to test the efficiency of the proposed model.

PENGEMBANGAN DASHBOARD CERDAS UNTUK MONITORING DATA PASIEN RAWAT RUMAH SAKIT UMUM DAERAH PRAYA KABUPATEN LOMBOK TENGAH

Rumah Sakit Umum Daerah (RSUD) is a hospital owned by the Lombok Tengah Regency Government. RSUD Praya has a main vision as a hospital with excellent service, by prioritizing perfect, effective, efficient and friendly quality services, family-based manner with financing affordable to all levels of society. Efforts that have been made by RSUD Praya are implementing hospital information systems. In 2014 RSUD Praya has used the hospital information system (SIMRS) which was developed independently. However, the SIMRS that was developed has not been deemed effective in supporting business processes at RSUD Praya. In mid-2019 to date, RSUD Praya has carried out a system migration. The system migration from the old SIMRS to SIMRS Khanza presented obstacles in integrating data. One reason is that the two hospital information systems were developed by different developers. Therefore, the data contained in each Database is different. This difference creates a gap when it comes to analyzing patient data simultaneously from 2014 to the present. Gap analysis between the two hospital information systems at RSUD Praya cannot reflect good data management. One of the efforts to overcome the gap analysis is to build a data warehouse. The development of a data warehouse and dashboard is the right effort if you look at the size of the data records stored in the two SIMRS Databases used at RSUD Praya. The test results on the dashboard system that were developed simultaneously were as much as 86% with each measured assessment was a system quality assessment of 86%, an assessment of information quality by 88%, and an assessment of system service quality by 85% of the test results it can be concluded that the system is sufficient. assist in supporting the performance of data processing at RSUD Praya. With the dashboard system developed at RSUD Praya, stakeholders in the hospital be able to get the information and knowledge contained in the transaction data carried out at RSUD Praya easily

DIGITAL TRANSFORMATION AND ITS INFLUENCE ON CHANGING THE MARKETING ORIENTATION OF BUSINESS STRUCTURES AND CONSUMER BEHAVIOUR

Purpose of scientific research. The purpose of the research is to present the features of digital transformation and its impact on changing marketing orientation of business structures and consumer behaviour in particular, and to determine main value in digital economy, which is the customer, as well as to indicate marketing initiatives to enhance consumer behaviour Y, Z. The object of scientific research. The object of the scientific research is the process of digital transformation of business structures and changes in marketing orientation, which can be traced and understanding consumer behaviour in terms of generations of baby boomers, X, Y, Z. Methodology. Based on dialectical, systemic and matrix methods, the influence of digital transformation on consumer preferences and behaviour, as well as the change in marketing orientation, which determines new quality and format of business structures, has been studied. A comparative analysis of the types of generations of consumers that determine the further content of marketing initiatives in business is used. The result of the article. Marketing initiatives to enhance consumer behaviour are presented, taking into account the preferences and behaviour of online consumers. It is determined that the advantages of digital transformation for business structures are the improvement of the customer base, increased flexibility and acceleration of business processes, innovative opportunities for business development. Practical implications. Digital transformation of business structures and the changes traced in them in three stages are revealed, namely: automation (transfer of business processes to electronic systems for storage and exchange of data in the existing form and in the way in which they work at the enterprise); digitalization (optimization of individual business processes with adaptation to tools and technologies of digital economy); digital transformation (involves a qualitative change of the entire business model of the enterprise, starting from the strategy and ending with the digitalization of all (management, core and supporting) business processes). Marketing initiatives influencing values, priorities, ways of communication of different generations of consumers are specified. Value/originality. Matrix structure of preferences and behaviour as online consumers, representatives of generations of baby boomers, X, Y, Z in terms of priorities in online shopping, frequent purchases, reasons for buying online, reasons for dissatisfaction with purchases, additional information is proposed. Key directions of strategic transformations are defined, among which there are customer service, values, work with data, introduction of innovations.

Perencanaan Strategis SI dan TI Pada Aplikasi Gudang Menggunakan Metode Ward and Peppard Pada CV.Ribka Furniture


 Ribka Furniture merupakan perusahaan yang bergerak dibidang Furniture. karena pengembangan Sistem Informasi dan Teknologi Informasi (SI/TI) dalam menunjang proses bisnis dan pemenuhan visi dan misi maka dibutuhkan sebuah perencanaan yang baik. Dalam penelitian ini berfokus pada sistem pengolaan bagian gudang yang dimana belum adanya aplikasi gudang yang baik sesuai dengan ketentuan yang sedang berlaku. Mengenai metode pengumpulan data, penelitian ini merupakan penelitian deskriptif kualitatif dengan metode Ward and Peppard. Dimana meliputi analisis SWOT, analisis Value Chain, analisis PEST, analisis pemetakan aplikasi dengan menggunakan pendekatan McFarlan Strategic Grid dan analisis Usulan Sistem Informasi. Penelitian ini akan menghasilkan bentuk rekomendasi portofolio aplikasi seperti pengembangan proses bisnis dibagian Gudang kedalam bentuk aplikasi yang berbasis Web yang semua proses didalamnya terintregrasi menjadi satu. Sehingga dalam proses bisnis bagian gudang dapat dilakukan didalam aplikasi yang mana dapat menunjang pengurangan penggunaan kertas dan mempermudah proses bisnis di Gudang.