Abstract
The IT governance audit aims to determine the level of importance (maturity level) of a company or government agency. IT governance audit is essential because if governance is not implemented correctly, the harmony between IT is beneficial to support business processes, and standard procedures will not be achieved. One of the agencies that require the implementation of good IT governance is Office X in Badung Regency. Office X in Badung Regency has a function in developing ICT infrastructure through application development, public service content, and ICT networks to improve public services. Conditions that occur in the field are frequent errors caused by internal and external parties that negatively impact the data management of Office X. The audit process begins with observations in the agency environment related to activity data and implementation, then mapping with business goals according to COBIT 5, followed by mapping business goals with IT Goals to obtain IT processes. The obtained IT processes are then selected to obtain critical IT processes according to the Executive Office. The audit results show that four IT processes need to be given recommendations for improvement, namely MEA 01, EDM 01, APO 07, DSS02.
Highlights
Information technology is currently an essential part of companies/governments in increasing the transparency, effectiveness, and efficiency of corporate business processes or government administration processes and encouraging overall organizational management [1] [2]
Office X plays an essential role in developing ICT infrastructure through application development, public service content, and ICT networks to improve public services
This study aims to recognize, determine the condition and level of maturity of Information Technology governance, as great as to give recommendations for improvement using COBIT 5
Summary
Information technology is currently an essential part of companies/governments in increasing the transparency, effectiveness, and efficiency of corporate business processes or government administration processes and encouraging overall organizational management [1] [2]. One of the government agencies that perform IT governance is Office X in Badung Regency. Office X in Badung Regency is one of the government agencies responsible for processing information in government circles. Office X plays an essential role in developing ICT infrastructure through application development, public service content, and ICT networks to improve public services. Public services play an important role in activities organized by the Regional, Central, and Environmental Governments to meet every citizen's basic needs [3]. Data management is providing information systems for the public and information systems and networks within the agency itself. It must be well maintained and organized
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