Academic Service Quality Research Articles

Academic Service Quality (ASQ) Before and During Pandemic Covid-19 by Students and Lecturers

Currently, the whole world is facing the Covid-19 pandemic where almost all sectors are experiencing its impact; one of them is in university related to the learning system. Distance learning becomes one of the decisions taken as a solution so that the learning process in higher education can still be carried out even in pandemic conditions. The hypothesis proposed is that there are differences in Academic Service Quality (ASQ) before and during the pandemic Covid-19 according to lecturers and students. The subjects of this study are 244 people consisting of 78 lecturers and 166 students at University of Mercu Buana Yogyakarta (UMBY). The data collection method uses the SERVQUAL (service quality) scale, which has five dimensions, namely: tangible, reliability, responsiveness, assurance, and empathy. This scale is distributed in two versions, namely the lecturer and student version, each of which has a reliability coefficient of alpha (α) of 0.959 and 0.860, and the correlation coefficient between the two is 0.795. The research data are analyzed using two-way ANOVA statistical technique and it is found that the F-test value is 59.15 (p

Ethics in Academia. The Impact of Ethics on the Quality of Higher Education Services

The paper examines one of the categories of problems facing the academic world – violations of ethical facts. We have thus discussed a few elements that together lead to better academic activities, and thus to a higher degree of quality in universities: The professional relationship between students and teachers, the resolution of harassment cases, or the avoidance of favoritism. I have therefore looked at the consequences of deviations from ethical principles in universities, and so I have come to the conclusion that such cases lead to the creation of a hostile academic environment where students cannot perform, they cannot express themselves freely and thus affect the overall quality of academic services.

PENGARUH KUALITAS PELAYANAN AKADEMIK DAN PROMOSI TERHADAP MINAT SISWA BARU DI MADRASAH

In the world of education, many private schools have sprung up which will result in competition between schools in obtaining students. It can be seen that fostering new student interest in a school can be carried out by improving the academic services provided by the international standard madrasah, Amanatul Ummah, promotion by international standard madrasah community relations, Amanatul Ummah. Mojokerto, and which one has more influence on the quality of academic services and promotion on the interest of new students at MBI Amanatul ummah pacet Mojokerto. This study uses quantitative data analysis techniques. Types of data collection using a questionnaire, test instruments using validity and reliability tests. classical assumption test and hypothesis testing using simple linear regression test and multiple linear regression. The results of this study indicate that the results of data analysis using the F test and t test obtained significant simultaneous test data (F test) of 0.000 and an F coefficient value greater than the F value (F count = 47.863> F 0.1 = 2.37 ). This means that there is a significant positive effect on the quality of academic services and promotion on the interest of new students at MBI Pacet Mojokerto. The greatest relationship to variable Y (new student interest) is shown by variable X2 (promotion), namely 0.514 or 51.4%.

EKSISTENSI PENGELOLAAN TATA USAHA PADA LEMBAGA TINGGI SWASTA

The academic management system at Tertiary Education Institutions is the core of the implementation of Higher Education activities that regulate all matters including the effectiveness of implementation, information, service quality, and efficient use of resources. Management strategy is a process or series of decision-making activities that are fundamental and comprehensive, accompanied by determining how to carry it out, which is made by the leadership and implemented by all levels in an organization to achieve goals. In the implementation of Private Higher Education (PTS) it is imperative that the quality of academic services be carried out in a directed, disciplined manner, with total quality, and ensures the realization of the quality of higher education properly. So far, many higher education institutions, especially private universities, have always put aside academic services, even only as a symbol for academic services within the institution. In fact, when viewed from various perspectives it is common knowledge that effective academic services will have a positive effect on the quality of the institution. Therefore it is very important to determine a strategy that supports the achievement of goals, because strategic is a large-scale planning (called strategic planning) that is oriented towards a far-reaching future (called a vision), and is determined as the decision of the highest leadership (decisions that are fundamental and principle), in order to enable the organization to interact effectively (called a mission), in an effort to produce something (operational planning to produce goods and / or services and services) of quality, directed at optimizing the achievement of goals (called strategic objectives) and various objectives (operational objectives). ) organization (Nawawi, 2003). Keywords: Existence Management, Private College

PERSEPSI MAHASISWA TERHADAP KUALITAS PELAYANAN AKADEMIK DI MASA PANDEMI COVID-19

This study aims to determine students' perceptions of the quality of academic services during the Covid-19 pandemic at the Faculty of Economics, Teuku Umar University. To measure the quality of service, researchers used a descriptive method. Assessment of service quality is reflected in students' perceptions based on five dimensions of service quality evaluation according to Kotler (2007), namely the dimensions of reliability, responsiveness, assurance, empathy and tangible dimensions. The population used in this study were all students of the UTU Faculty of Economics consisting of three study programs, namely Development Economics, Management, and Accounting. The sampling technique was proportional simple random sampling with a sample size of 15 percent of the total population. The sampling technique uses an online questionnaire. The reliability test used the Cronbach Alpha correlation formula, while the data analysis used descriptive statistics with the SPSS application. The results obtained from the analysis of each of the variables of reliability, assurance, empathy and tangible during the Covic-19 pandemic as a whole the respondents perceived it was good, but for the responsiveness dimension, there were four items in sufficient value for the other three items, the responsiveness dimension was the same as four. Another dimension where students perceive the quality of academic services at the Faculty of Economics, Teuku Umar University during the Covid-19 pandemic is good. Keywords: service quality, student perceptions

Strategi Manajemen Akademik Pada Lembaga Pendidikan Tinggi Swasta

This study aims to analyze academic management strategies in private higher education institutions. This research method uses a descriptive method with a qualitative approach. Data collection techniques using interviews, observation, and documentation. While the data analysis of this research uses descriptive analysis with an interactive model. The results of this study indicate that the academic management system at tertiary institutions is the core of the implementation of higher education activities that regulate everything including the effectiveness of administration, information, service quality, and efficient use of resources. Management strategy is a process or series of decision-making activities that are fundamental and comprehensive, accompanied by determining how to carry it out, which is made by the leadership and implemented by all levels in an organization to achieve goals. In the implementation of Private Higher Education it is imperative that the quality of academic services be carried out in a directed, disciplined, total quality manner, and ensure the realization of the quality of higher education properly.

Considering Students’ Abilities in the Academic Advising Process

Academic advising is time-consuming work. At the same time, it needs to be efficient and productive in assisting the students to choose appropriate academic courses towards the completion of their selected programs in a beneficial manner. In addition, both private and public educational institutions are, currently, operating in an extremely competitive market and are, thus, faced with various challenges. Among these are the twin challenges of student retention and the rate of success in completion of their chosen academic courses. The mentioned challenges have a direct bearing on the quality of academic advising and services provided to the students, by the individual academic institution. A number of research studies have been carried out suggesting various online academic advising systems for undergraduate and graduate programs. In this context, we develop and present, here, an academic advising system which differs from and improves upon previously suggested methodologies with the inclusion of the facility to track individual students’ performance and, thus, ability in educational subjects and programs, taken in the previous academic terms. Our suggested methodology is based on the use of this facility to guide students in the selection of courses that they may register for the forthcoming academic term. We believe that the consideration of individual students’ past academic preformation, in our suggested methodology, is a significant improvement and will assist students in making more beneficial choices when registering for academic courses.

PENGARUH KUALITAS LAYANAN AKADEMIK DAN KOMPETENSI DOSEN SERTA CITRA INSTITUSI TERHADAP KEPUASAN MAHASISWA PADA AKADEMI MARITIM NASIONAL JAKARTA RAYA

The purpose of this study was to determine the effect of academic service quality, lecturer competence and institutional image on student satisfaction at the National Maritime Academy, Greater Jakarta. The research design used an explanative research design using a quantitative approach that explains the relationship between variables. The research object is the students of the National Maritime Academy, Jakarta Raya, with a sample size of 135 students. Sample selection by purposive sampling. Primary data from filling out questionnaires by respondents. Statistical analysis used SPSS version 25.0 and Lisrel 8.80 applications to process Structural Equation Modeling (SEM) data. The results of the study, stated that the variable service quality has a positive effect on student satisfaction, while the variable Lecturer competence has no significant effect on student satisfaction as well as the institutional image variable has a negative effect on student satisfaction.

The Effect Of Academic Service Quality On Satisfaction And Loyalty Of Students University

This aims is to determine the factors of academic service quality and analyze the relationship between academic service quality to student satisfaction and loyalty at Bina Bangsa University. This is explanatory research with the population of the students of Bina Bangsa University odd semester, academic year 2018/2019. The research sample uses purposive sampling with a total of 200 respondents. Data were analyzed with the Equation Model Structure (SEM) consisting of measurement models and structural models. It can be concluded that improving the quality of the system will be able to influence student satisfaction but not necessarily be able to increase student loyalty directly. Indirectly through student satisfaction, student loyalty can be increased through the quality of the system. Improving the quality of information both directly and indirectly can affect student satisfaction and loyalty. Quality of service at a tertiary institution becomes very important in increasing student satisfaction and loyalty. Keywords: Satisfaction; Loyalty; Quality of academic services.

Kualitas Pelayanan Administrasi Akademik di Perguruan Tinggi (Studi pada Fakultas Ilmu Administrasi Universitas Brawijaya)

The purpose of this study is to describe and analyze the objective conditions of academic administrative services, service quality based on service quality indicators, and supporting and inhibiting factors in the academic administration service process at the Faculty of Administrative Sciences, Universitas Brawijaya. The results of this study indicate that the service is in accordance with the Standard Operating Procedure (SOP), standardized, to improve the quality of service, it will conduct training of civil service operators and excellent service training. Based on service quality indicators, it shows that the results are sufficient to provide quality service results. The researcher concludes the policy, and physical and non physical resources support each other to achieve the quality of academic administrative services. Researchers suggest that all forms of academic administrative services are carried out on line and there are Standard Operating Procedures.

Peningkatan Loyalitas Mahasiswa Yang Dipengaruhi Oleh Kualitas Pelayanan Akademik dan Kepuasan Mahasiswa (Studi Kasus Pada Mahasiswa S1 Dan D3 STIESIA Surabaya)

Higher Education is the highest level of education in the education service business in Indonesia which produces bachelor or diploma graduates to meet the competitive needs of the workforce. This study aims to analyze the increase in student loyalty which is influenced by the quality of academic services and satisfaction of S1 and D3 STIESIA Surabaya students. This study uses a quantitative approach to determine the correlation of student loyalty which is influenced by the role of academic service quality and student satisfaction. This research method uses path analysis. The results showed an increase in student loyalty which was influenced by the role of academic service quality due to high student satisfaction

Evaluasi Penerapan Tata Kelola TI Menggunakan Cobit 5

The quality of Academic Information System Service (SIAKAD) which has been implemented by STIH Muhammadiyah Kotabumi has not been optimal as expected. In accordance with that, it was seen that there is incompatibility between the plan and the reality. An audit related to the maturity level of TI management on the implementation of SIAKAD STIH Muhammadiyah Kotabumi is important to be conducted in order to get the recomendation of service improvement. Evaluation was done through questionaire, interview and document of STIH Muhammadiyah Kotabumi. This research used COBIT 5 consisting of EDM 04, APO04, APO 07, BAI 04, DSS 01, dan MEA 01. The data source was gotten from the Head of STIH Muhammadiyah Kotabumi, the Head of administrations, the Head Communication Centre, TI Staff, and Academic Staff. An analysis was done by using descriptive interpretative based on COBIT 5.

Pengaruh Kualitas Layanan Akademik Terhadap Loyalitas Mahasiswa

A good university needs to be balanced with good quality academic services. This study aims to determine the effect of academic service quality (X) on Student Loyalty (Y). This study is an ex-post facto study with 40 student respondents as a sample determined based on purposive sampling technique in determining the sample. The instrument used in this study was a questionnaire with a Likert scale. Linear regression is used to test the hypothesis of the strength of the influence between the independent variables and the dependent variable. The results showed that there was an effect of academic service quality (X) on student loyalty (Y) by 50.0%. These findings indicate that: the quality of academic services (X) has an influence on student loyalty (Y).

Pengaruh Kualitas Layanan Akademik Terhadap Loyalitas Mahasiswa

A good university needs to be balanced with good quality academic services. This study aims to determine the effect of academic service quality (X) on Student Loyalty (Y). This study is an ex-post facto study with 40 student respondents as a sample determined based on purposive sampling technique in determining the sample. The instrument used in this study was a questionnaire with a Likert scale. Linear regression is used to test the hypothesis of the strength of the influence between the independent variables and the dependent variable. The results showed that there was an effect of academic service quality (X) on student loyalty (Y) by 50.0%. These findings indicate that: the quality of academic services (X) has an influence on student loyalty (Y).

IMPLEMENTASI SISTEM INFORMASI MANAJEMEN AKADEMIK SEVIMA DALAM MENGOPTIMALKAN MUTU LAYANAN AKADEMIK PERGURUAN TINGGI

The implementation of the Sevima Academic Information System aims to improve the quality of academic services at the Faculty of Tarbiyah and Teacher Training, IAIN Lhokseumawe. This research aims to determine the mechanism for implementing web-based educational management information systems in improving the quality of academic services and supporting and inhibiting factors. The research method used is a qualitative method with a descriptive-analytical approach. The research subjects are lecturers, students, academic staff of the Tarbiyah Faculty and Teacher Training Center IAIN Lhokseumawe. The study results are (1) the implementation of the SEVIMA educational management information system mechanism using information and communication technology (ICT) devices in all administrative and educational activities. They can be accessed and accepted by all academic service users; (2) The supporting factor in the implementation of SEVIMA IAIN is a reduction in operational costs in managing academic data such as ink, paper, printing, and other equipment; being able to adapt to academic needs; being integrated with one another; and web-based networks, minimal maintenance costs. Making it very more accessible for users to use the educational management information system (SIM Akademik). As for the inhibiting factor in web-based educational information systems in improving academic quality in the FTIK IAIN Lhokseumawe environment, human resources still lack personnel and abilities, facilities, and infrastructure are not optimal.

The Analysis of the Effect of Academic Service Quality on Student Loyalty Through Student Satisfaction and Organizational Performance

This research aims to analyze the significant influence of quality academic services to student loyalty with student satisfaction and organizational performance as intervening. The sample in this study as many as 40 people, data collection using questionnaires, and then analyzed with SEM PLS using smart software PLS 3.0. Based on the results of the analysis show that the quality of academic services has an effect on student loyalty with a statistical t-value of 2.532, the quality of academic services has no effect on organizational performance with a statistical value of 0.026, the quality of academic services has an effect on student satisfaction with a value of 1.988 statistics, student satisfaction has an effect on organizational performance with a t-value of 1.891, student satisfaction has no effect on student loyalty with a statistical t-value of 0.370, organizational performance influences student loyalty with a statistical T value of 8.380, student satisfaction does not mediate the effect of academic service quality with a statistical t-value of 1.201, student satisfaction does not mediate the effect of academic service quality on student loyalty with a statistical t-value of 0.319, organizational performance mediates the effect of student satisfaction on student loyalty self with a statistical t-value of 1.778, student satisfaction and organizational performance does not mediate the effect of academic service quality on student loyalty with a statistical t-value of 1.169, organizational performance does not mediate the effect of academic service quality on student loyalty with a statistical T value of 0.025.

Pengaruh Manajemen Hubungan Masyarakat Terhadap Kualitas Pelayanan Akademik SMAN Darussholah Singojuruh Banyuwangi

The purpose of this study was to find out how the application of public relations management at Darussholah Singojuruh Banyuwangi Senior High School of State. Second, how is the quality of academic services at Darussholah Singojuruh Banyuwangi Senior High School of State. Third, is there any influence of public relations management on the quality of academic services at Darussholah Singojuruh Banyuwangi Senior High School of State. Fourth, how much influence does public relations management have on the quality of academic services at Darussholah Singojuruh Banyuwangi Senior High School of State. The data collection methods used in this study are questionnaire, observation, documentation. As for the data validity test using the product moment formula, to look for data reliability using the Cornbach, Alpha formula. Then for hypothesis testing using the T test and F test, for the normality test using the Kolmogorov-Smirnov formula. In the analysis of data using Simple Linear Regression analysis. The results of this study indicate there is an influence of public relations management on the academic service quality of Darussholah Singojuruh Banyuwangi Senior High School of State by 74.4% while the remaining 25.6% is influenced by other variables not examined, which means the effect of public relations management on the academic quality of Darussholah Singojuruh Banyuwangi Senior High School of State is good.

Kualitas Layanan Administrasi Akademik di Politeknik Negeri Pontianak

This research was conducted to find out, describe and explain about the quality of academic administrative services in the Pontianak State Polytechnic by using a qualitative research method with a descriptive approach. Data collection techniques, interviews, observation and documentation, interactive data analysis models of Miles, Huberman, & Saldana (2014). The results showed that the quality of academic administration services in Pontianak State Polytechnic has not been going well, improvements need to be made by academic staff in terms of service quality. a) Improving academic service infrastructure; b) Leaders of the Pontianak State Polytechnic should provide training/ workshops on services prime; c) Control employee performance through measuring student satisfaction index activities; and d) Able to be consistent in providing services in accordance with academic service hours so that the services provided can run well.

PENGARUH KUALITAS PELAYANAN WEBSITE AKADEMIK TERHADAP MINAT KULIAH DI AKBP PADANG

College interest is an attitude of interest, pleasure, love, students towards a learning activity or lecture at a particular tertiary institution or in a particular department. The purpose of this study was to determine the effect of academic website service quality on interest in studying at AKBP Padang. Using multiple linear regression analysis that serves to measure the influence between tangible variables, reliability, responsibility, assurance, and empathy for the interest in lectures at AKBP Padang, the number of samples that can be used in this study were 57 respondents, the sampling technique used in this research is through non probability sampling. The results showed tangible, reliability, responsibility, assurance, and empathy variables partially or jointly had a significant effect on interest in studying at Padang AKBP.

Improving the Quality of Academic Services in Higher Education by the Development of SIMANTAP

Universities as educational providers need to provide good academic services for students. Academic services in the 4.0 era can be provided by creating an internet-based academic system. When a university does not have an internet-based academic service system, the university cannot provide good and quality academic services. This article aims at developing and analyzing academic services at universities by using an internet-based academic service system and Enterprise Architecture (EA). An academic service system called SIMANTAP (Sistem Informasi Manajemen Akademik Terpadu/Integrated Academic Management Information System) was made to implement in the academic service system at a university. The research method used was design-based research using the stages of defining, designing, developing, and reflecting. The research was conducted at four faculties at one university in West Java Province, Indonesia, which did not have an internet-based academic service system. The results showed that the utilization of academic service systems in universities has an important role in the process of conducting academic activities both for students, lecturers, and university staff. The academic activities were greatly helped by the use of internet-based academic service system. In its implementation, all users needed to know more and get used to using it, and the system designer needs to be responsive to anticipate any weaknesses in the system so that the academic service process runs well continuously.