Improving the Quality of Academic Services in Higher Education by the Development of SIMANTAP

Enjang Yusup Ali,Dedy Achmad Kurniady,M Munir,Johar Permana

doi:10.13189/ujer.2020.080206

Enjang Yusup Ali, Dedy Achmad Kurniady + Show 2 more

Open Access

https://doi.org/10.13189/ujer.2020.080206

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Abstract

Universities as educational providers need to provide good academic services for students. Academic services in the 4.0 era can be provided by creating an internet-based academic system. When a university does not have an internet-based academic service system, the university cannot provide good and quality academic services. This article aims at developing and analyzing academic services at universities by using an internet-based academic service system and Enterprise Architecture (EA). An academic service system called SIMANTAP (Sistem Informasi Manajemen Akademik Terpadu/Integrated Academic Management Information System) was made to implement in the academic service system at a university. The research method used was design-based research using the stages of defining, designing, developing, and reflecting. The research was conducted at four faculties at one university in West Java Province, Indonesia, which did not have an internet-based academic service system. The results showed that the utilization of academic service systems in universities has an important role in the process of conducting academic activities both for students, lecturers, and university staff. The academic activities were greatly helped by the use of internet-based academic service system. In its implementation, all users needed to know more and get used to using it, and the system designer needs to be responsive to anticipate any weaknesses in the system so that the academic service process runs well continuously.

Highlights

Academic services are important factors in the process of carrying out activities at universities
In this 4.0 era, it is common for universities to have sophisticated internet-based systems or Enterprise Architecture (EA) to handle academic services
This study aims at dealing with problems that arise in academic services by creating and developing an academic service system called SIMANTAP (Sistem Informasi Manajemen Akademik Terpadu/Integrated Academic Management Information System) in the environment of university named Institut Agama Islam Cipasung (IAIC) located in West Java Province, Indonesia

Summary

Introduction

Academic services are important factors in the process of carrying out activities at universities. Various staff and lecturer activities are basically influenced by the quality of service at the university (Del-Palacio, Sole, & Berbegal, 2011). The availability of good education facilities and management is one of the important factors to improve the quality of academic services (Ruhyana & Aeni, 2019; Sunaengsih, Anggarani, Amalia, Nurfatmala, & Naelin, 2019). In this 4.0 era, it is common for universities to have sophisticated internet-based systems or Enterprise Architecture (EA) to handle academic services. In reality, there are still many universities especially in Indonesia that have not had internet-based academic services. Various problems arise such as data errors during student registration, difficulties in data synchronization of students who have paid tuition fees and those who have not, chaos in scheduling lectures due to clashes of time and space for lectures, and repeated input of student grades due to missing files or improper archiving

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