Measuring the Success of E-Cargo Implementation at One of Indonesian Airlines using DeLone and McLean Model

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This research is aimed at measuring the success of e-cargo implementation in Indonesia. There are three analyzed districts: Tanjung Pandan (TJQ), Palembang (PLM), and Jakarta (CGK). The research uses information system’s success model proposed by Delone and McLean. The research will analyze the factors that measure the success of using DeLone & McLean model of success information systems. Data from 53 respondents were collected through a survey, then the author created a path with the Partial Least Squares (PLS) path analysis using the software SmartPLS (v.3.2.6). The results of this study proved that the information quality variable did not significantly affect use variable, the information quality variable had no significant effect on the user satisfaction variable and the service quality variable had no significant effect on the use variable, while the other variables were tested significant in measuring the success of the use of information systems with R-square value that has a moderate effect of user satisfaction variable by 0.577, the use variable by 0.396, and a net benefit variable by 0.615.