Evaluation of The 1office-Integrated System Using an Adaptation to The Delone and Mclean Success Model

Bayu Dewantoro,Joko Ratono,Irman Hermadi

doi:10.17358/ijbe.5.3.275

Bayu Dewantoro, Joko Ratono + Show 1 more

Open Access

https://doi.org/10.17358/ijbe.5.3.275

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Abstract

This study aimed to evaluate the successful implementation of 1Office integration system at PT Grundfos Indonesia by an adaptation to DeLone and McLean model. The 1Office is a system that should be applied in all Grundfos's companies, according to the instructions from its headquarter. There are 6 variables to evaluate in the DeLone and McLean model, namely Service Quality, System Quality, Information Quality, Use, User Satisfaction and Net Benefits. Using a quantitative approach, questionnaires were used as a technique for data collection. The data obtained then was analyzed using SEM PLS (Structural Equation Modeling Partial Least Square) and purposive sampling on 60 users. The results showed that Service Quality has a positive effect on Use and User Satisfaction, so does System Quality on User Satisfaction. Furthermore, User Satisfaction has a positive influence on Net Benefits as the effectiveness of using information systems, which has an impact on user groups, organisations, suppliers, and customers at PT. Grundfos Indonesia.Keywords: 1Office system, DeLone and McLean model, PT Grundfos Indonesia, SEM PLS

Highlights

The rapid development of Information Systems, having an impact on the development of Communication Systems, has been underlying companies or corporations to adopt appropriate Communication Systems
The results of this study have implications that the use of the 1Office system at PT Grundfos Indonesia, which includes 24-hour and 7-day services, has been going well and is very helpful for users in using the 1Office system so that it gets a positive response by the users
Service Quality has a significant positive effect on Use and User Satisfaction, means that users appreciate the services provided by Grundfos IS service desk, which results in their satisfaction with the 1Office system

Summary

Introduction

The rapid development of Information Systems, having an impact on the development of Communication Systems, has been underlying companies or corporations to adopt appropriate Communication Systems. They get benefits both in financing and operations because there are many choices to meet everything needed in communication. Grundfos Indonesia is a company that has implemented an IP-based communication system. All policies and procurements to meet its business needs, including the implementation of technology and communication, are done under the direction of the parent company, namely Grundfos Management A/S domiciled in Denmark. The system has been adapted integrally with one of the information technology applications, namely Customer Relationship Management, so-called 1Office

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