Work Teams Research Articles

How can service organizations build resilience by leveraging capabilities and service worker team knowledge?

Purpose Grounded in dynamic capabilities theory, this study aims to examine how dynamic capabilities and a transactive memory system (TMS) can build the resilience of service organizations and improve their financial performance. Limited studies examine the link between a TMS and organizational resilience. Design/methodology/approach The authors test a theoretical model on a sample of 350 UK service firms that were impacted by the COVID-19 pandemic and analyze the data using partial least square structural equation modeling. Findings Results highlight the positive effects of a TMS and dynamic capabilities on organizational resilience. Only a TMS and organizational resilience have direct positive effects on financial performance. Originality/value To the best of the authors’ knowledge, this is the first study to ascertain the influence of a TMS on organizational resilience in service firms following adversity.

Conflict Management Strategies in Human Resources Management Work Teams

This research aims to investigate effective conflict management strategies in the context of human resource management (HR) work teams. Conflict in the workplace, especially in HR teams, can be a significant challenge that affects productivity and harmony among team members. This research uses a qualitative approach with descriptive methods. The research results show that the implementation of conflict management strategies in human resource management work teams has a significant positive impact in improving harmonious and productive working relationships in the workplace. By implementing an open communication approach, teams can easily share information, express opinions, and resolve conflicts more effectively. Collaborative conflict resolution also allows team members to work together to find a solution that is satisfactory for all parties involved, thereby reducing the possibility of larger conflicts arising in the future. Additionally, through developing communication skills, team members can improve their ability to listen, express thoughts clearly, and understand others' perspectives, all of which are important aspects of managing conflict wisely.

The Supportive Oncology Collaborative: Expanding upon Collaborative Care to Increase Supportive Care Access in Underserved Populations.

Background: Access to supportive services in community-based oncology is challenging but essential, particularly for underserved populations. Methods: We developed the Supportive Oncology Collaborative (SOC), built upon the tenets of Collaborative Care, an existing model used to increase access to behavioral health in community settings. Using a population-health-based approach with screening, a registry, and shared care, we added palliative care specialists to a team of social workers and a consulting psychiatrist. We provided integrated psychosocial and palliative care at community-based sites of a large comprehensive cancer center. Results: We implemented the model in 2020 at a community site with a racially and ethnically diverse patient population. Encounters grew from 527 in our first year to 2,130 in 2022. Using screening tools, we identify the highest-risk patients for discussion in team meetings. Discussion: We are expanding the SOC across the Dana-Farber Cancer Institute regional campuses and believe it can increase access to integrated psychosocial and palliative care in cancer centers across the country.

Examining Diversity and Team Satisfaction: A Quantitative Analysis in Czech Urban and Rural Contexts

From the historical development of the Czech Republic, regional differences in cultural, social, working, free-time activities and others are noticeable. If we look at the fact that people of different ages, from different social groups, residences, ethnicities move around us. The null hypothesis is that women from smaller cities are happier in a team than people from big cities over the age of 45. The research was conducted on 113 respondents from five cities and ten teams were approached for research within the Czech Republic. These were sports and work teams in the following cities: 2 large cities of Prague, Brno. 3 small towns Šumperk, Hustopeče, Otrokovice. The teams consisted of both women and men in the 25-68 age group. The questionnaire survey was evaluated using the Kruskal-Wallis test. The Kruskal-Wallis test refuted the zero hypothesis.

Interpretation of biosafety in endodontics by means of a literature review using PRISMA 2020 methodology

Biosafety is of great importance in all areas of health care, including endodontic procedures, since they represent a high risk of biological transmission of diseases such as AIDS and hepatitis, among others. The aim of the study was to interpret biosafety in endodontics by means of a literature review using PRISMA 2020 methodology. It was an observational, retrospective and descriptive study corresponding to the exploratory level, following the guidelines of the PRISMA 2020 methodology, combining the terms 'biosafety' and 'endodontics' in the PubMed and Google Scholar databases. The results highlighted the importance of biosafety in endodontic procedures and it was found that endodontics is used to treat different types of endodontic infections with high bacterial loads, so the correct use of biosafety barriers and protocols is necessary, since the area of dentistry has a high risk of biological contagion. It was also shown that biosafety comprises a set of rules, precautions and guidelines used in various scientific research and teaching activities to prevent risks or infections associated with exposure to agents that may be infectious or present significant biological, chemical or physical risks. It was concluded that endodontics and its procedures require strict compliance with biosafety protocols to ensure a high success rate and safeguard the health of the professional, the patient and the work team

Development Of Strategic Planning To Create An Effective School

The development of strategic planning in the education system is urgent in creating effective schools, namely schools that have work processes that are consistent with the planning context. Meanwhile, strategic planning is planning that focuses on achieving the school's vision, mission and goals. In an effort to optimize strategic planning, sensitivity to changes in strategy is needed, respect for work risks, having a solid work team, creative, proactive, responsive to changes and problems, creative and innovative, and having high dedication to achieving goals according to targets, hopes and needs. , demands and ability adjustments. Therefore, the process of developing strategic planning includes 5 components that must be considered in school management, namely: (a) Strategy for achieving vision, mission and goals; (b) Strength of Planning Consistency; (c) Strengthening team collaboration; (4) Risk Management; and (5) the effectiveness of monitoring and evaluating the achievement of goals and the realization of effective schools.

Evaluation of a scalable psychosocial intervention for refugees in Greece

IntroductionThe world of the third millennium is witnessing the highest levels of displacement on record. To meet the specific needs of this vulnerable population, a task-shifting approach is developed, where individuals with refugee background and lived experience are trained and supervised my mental health professionals to provide emotional and practical support to members of their communities.ObjectivesThe evaluation of a scalable psychosocial intervention for refugees based on the task-shifting approach.MethodsThe intervention consisted of sessions of Problem Management Plus (PM+) and peer case management delivered by a team of community psychosocial workers (trained refugees). The sample consisted of 173 participants, Arabic- and Farsi-speakers male and female, recognized refugees, and asylum seekers. Anxiety, depression, and psychological distress were measured before and after the intervention using the Generalised Anxiety Disorder-7 (GAD-7), Patient Health Questionnaire - 9 (PHQ-9), and Psychological Outcome Profiles (Psychlops) scales respectively. Repeated measures analysis of variance (ANOVA) was adopted to evaluate the difference in the degree of change across patients’ characteristics over the follow up period. Statistical significance was set at p<0.05 and analyses were conducted using SPSS statistical software (version 26.0).ResultsSignificant decreases were found in all post-test scales, indicating diminution of anxiety, depression symptoms, and psychological distress. Large effects sizes were found in all scales.ConclusionsThe findings support that task-shifting approach incorporating PM+ and case management is effective for the mental health of refugees. Peer support could be included in a stepped care model for refugee mental health and well-being in high-income countries. For future research a randomized controlled trial is proposed as a study protocol.Disclosure of InterestNone Declared

Understanding the informal aspects of medication processes to maintain patient safety in hospitals: a sociotechnical ethnographic study in paediatric units

Adverse drug events (ADEs) are common in hospitals, affecting one in six child in-patients. Medication processes are complex systems. This study aimed to explore the work-as-done of medication safety in three English paediatric units using direct observation and semi-structured interviews. We found that a combination of the physical environment, traditional work systems and team norms were among the systemic barriers to medicines safety. The layout of wards discouraged teamworking and reinforced professional boundaries. Workspaces were inadequate, and interruptions were uncontrollable. A less experienced workforce undertook prescribing and verification while more experienced nurses undertook administration. Guidelines were inadequate, with actors muddling through together. Formal controls against ADEs included checking (of prescriptions and administration) and barcode administration systems, but these did not integrate into workflows. Families played an important part in the safe administration of medication and provision of information about their children but were isolated from other parts of the system.

Monte Carlo Simulation for Risk Management in ِِِAgile Software Development

Agile development methodologies are becoming increasingly popular in agile development projects due to their iterative nature and adaptability. The Monte Carlo method is distinguished by its statistical technique of using random samples to obtain many satisfactory results for solving uncertainty. It can be used in agile software development by building different scenarios and measuring their impact on the project results through statistical operations. Its ability to meet significant challenges in managing risk and uncertainty mitigation. In this study, we propose a Monte Carlo simulation-based approach to measure and analyze risks in the agile development process. It provides a probabilistic framework for risk assessment by integrating the Monte Carlo simulation methodology to model the various development process variables. It was addressed by identifying the main risk factors within agile projects, such as tasks, availability of resources, and external dependencies. The proposed approach contributes to mitigating potential risks in agile software development using Monte Carlo theory, which provides a systematic framework that enables work teams and management to overcome risk and uncertainty associated with the agile development process in dynamic project environments.

Social capital in small industrial firms and its link with innovation

Introduction: social Capital in organizations is an intangible asset that represents the favourable relationships that exist between work teams, within an organization and externally, to different interest groups.Objective: this study examined the link between internal relational social capital (RSC) and external RSC with innovation in small industrial firms in Tabasco, Mexico. There was also an inquiry into how much internal RSC and external RSC explain innovation. Methods: the design was nonexperimental, cross-sectional, descriptive, correlational, and explanatory. Linear regression analysis was used.Results: significant positive relationships was identified between internal RSC and external RSC and innovation. The internal RSC and external RSC contributed significantly to the explaining of innovation. Areas of opportunity were identified for these firms in process design and formal research activities for new raw materials, production procedures and patent generation. Conclusion: to promote innovation, managers of small industrial companies must continue to establish strategies and practices to strengthen RSC

MODELING THE PROCESSES OF INTERACTION BETWEEN TEAM MEMBERS DURING THE IMPLEMENTATION OF COMPLEX SOFTWARE PRODUCTS

In the context of intensive development of information technology and increasing complexity of software products, the importance of effective interaction between members of work teams when implementing complex software solutions, such as enterprise automation systems based on the 1C platform, is increasing. This article is devoted to the study and modeling of interaction processes between members of project teams aimed at increasing the effectiveness of their joint activities during the implementation of projects for the implementation of corporate information systems. As part of the study, existing approaches and methods for organizing teamwork, as well as software systems that provide monitoring and management of collaboration of specialists, were analyzed. Particular attention is paid to considering the specifics of interaction when implementing 1C systems, characterized by a high degree of adaptability and variability depending on the characteristics of a particular enterprise. Research materials and methods include studying scientific literature on the issues of managing project teams, analyzing statistical data on the results of implementing corporate information systems in various sectors of the economy, as well as conducting interviews with managers and participants in 1C implementation projects at medium and large businesses. As part of this study, methods for modeling the work of a project team were studied. In the process of work, the analysis of her activities (business and interpersonal) was taken into account. In the course of the work, the conflict phase of team development was identified, and a model of effective motivation was created. For this purpose, game theory tools were used. As a result of the study, key factors were identified that influence the effectiveness of interaction between project team members, among which are a clear distribution of roles and responsibilities, well-established communications, and the use of modern collaboration and task management tools. Based on the data obtained, the authors proposed a conceptual model for organizing effective interaction between participants in 1C implementation projects, taking into account the specifics of this subject area and aimed at minimizing risks and improving the quality of the results of project activities.

Analysis of the classification of signs of the right to work by civil servants in the conditions of the European integration of Ukraine

This article is devoted to analyzing the classification of signs of the right to work of civil servants. In modern society, the right to work for public servants is a key element in ensuring effective public service. The classification of the signs of this right is important for determining the duties and responsibilities of civil servants. In particular, this may include aspects such as professional qualifications, level of education, work experience, knowledge of legislation, and ethical standards. The specificity of the right to work for a civil servant is the existence of a valid contract that defines the terms of employment and the obligations of the parties. An important aspect is the ability to interact and cooperate with colleagues and senior managers, which contributes to building an effective work team.
 It is expedient to summarize that the classification of signs of the right to work of civil servants is a relevant topic of research, which allows a better understanding of the main aspects and requirements for the activity of this category of employees. The study of this issue can be useful for improving the system of management of civil servants and increasing the efficiency of public administration as a whole.
 The author analyzed the approaches of other scientists regarding the analysis of this or that aspect of the right to work of civil servants in the conditions of the European integration of Ukraine, as well as certain features or features of this legal phenomenon. Criticism of certain positions of scientists is provided, and the author’s own position is substantiated. The norms of current legislation (both constitutional and special) relating to the issue of the right to work of civil servants are given. The need to update and improve the current legislation in the specified area was emphasized.
 The author of the article concludes that his proposed system of classification of the signs of the right to work of civil servants allows for a more thorough investigation of this problem. The scientist has examined in detail the essence and meaning of each of the mentioned general and special features of the right to work of civil servants.

Sustainable employability of long-term care staff in self-managing teams: A qualitative study.

To discover what long-term care (LTC) staff working in self-managing teams consider necessary to remain sustainably employable. Qualitative study with semi-structured interviews. In 2020, semi-structured interviews were conducted one-on-one with 25 LTC workers from a medium-large Dutch organization providing long-term care. All interviews were audio-recorded, anonymously transcribed verbatim and analysed with thematic content analysis in the software program Atlas.ti. LTC workers indicated a need for autonomy. They wanted their control and involvement in decisions to be strengthened. Furthermore, LTC workers indicated a need for relatedness, by experiencing support, a feeling of togetherness and more time to have attention for the residents. Lastly, LTC workers expressed a need for (assistance in) further developing their competence. In order to remain willing and able to work, LTC workers in self-managing teams want their needs for autonomy, relatedness and competence to be addressed. Working conditions are important to these LTC workers' sustainable employability since they can hinder or promote the satisfaction of their needs. It is important that management in LTC is aware of the importance of LTC workers' needs for sustainable employability. We recommend that management critically reflect on and invest in addressing these needs by enhancing indicators and limiting inhibitors of the needs. A robust LTC workforce is necessary to provide care to the aging population. In the context of the increasing implementation of self-managing teams in LTC organizations, understanding what workers in self-managing teams need in order to remain sustainably employable is crucial. For sustainable employability (i.e. to remain willing and able to work), interviewees indicated a need for autonomy, relatedness, and competence. Nearly all participants stressed the importance of belonging and feeling connected. Working conditions seemed to relate not only directly to the sustainable employability of LTC staff but also indirectly through their lack of contribution to the satisfaction of workers' psychological needs. The outcomes of this study primarily impact workers and management within LTC organizations with self-managing teams. They benefit from recognizing the significance of addressing workers' needs to ensure their essential and sustainable employability in the sector. The Standards for Reporting Qualitative Research and the Consolidated Criteria for Reporting Qualitative (COREQ) research were used. Two LTC workers provided advice and feedback regarding the materials and set up of the interviews. These two ambassadors additionally helped in reaching our population, by disseminating information about the study.

Совершенствование технологии эксплуатации инженерных систем жилых зданий на основе использования организационно-технологического моделирования

The author has proposed a model for the technical operation of residential buildings, which considers two main functions for maintaining the housing stock: scheduled preventive inspection and repair of technical facilities, as well as the elimination of sudden malfunctions of technical equipment, in particular emergency ones. It is believed that the work team can begin scheduled preventive maintenance and inspection only when all requests for sudden malfunctions have been satisfied.
 To conduct the study, the theory of queuing is used - one of the probabilistic methods.
 The main parameters of the model are: the average time between the occurrence of equipment malfunctions, the average time for eliminating such malfunctions, the average time for preventive inspection and repair of one technical object. Based on the methods of queuing theory, the characteristics of the system are determined that determine the quality of its work, as well as the boundaries of changes in parameters at which the system copes with the work from the standpoint of one or another criterion.

Quality and Accreditation Standards in Physical Education Colleges in Libyan Public Universities from the Point of View of Executive Management

This research aims to identify quality standards in physical education colleges in Libyan public universities, in relation with educational literature and the most important drivers of interest in implementing the quality assurance and accreditation system in universities. To achieve the research objectives, the descriptive method using the survey method was used. The sample consisted of ninety (90) individuals from the executive management in the colleges, thirty-eight (38) quality coordinators in the departments in the colleges, and fifty-two (52) department heads. In this research, a questionnaire form was applied that included four (4) axes and fifty-eight (58) statements, and statistical treatments were applied using the SPSS version 2020 software. The most important results of this study are that the college sets its goals based on its vision and mission in line with the needs of society through effective strategies announced in a public place to be a reference for evaluating progress in the college. It was also concluded that the college’s human resources (trainers and administrators) are sufficient to perform the tasks assigned to them through the work of committees and work teams and writing periodic reports on achievements, work performance, and development. The College Council also makes its decisions according to clear and specific tasks with the formation of distinguished work teams. One of the most important recommendations of the research is the college council’s approval of formulating the college’s vision and mission, the need to emphasize the presence of a quality and accreditation office in every college and unit for every department in the organizational structure of physical education colleges in Libyan public universities, and the necessity of developing a guideline for quality standards for accreditation in physical education colleges in Libyan public universities.

Factors Affecting Nursing Work Teams: A Cross-Sectional Study in Teaching Hospitals Affiliated with Shiraz University of Medical Sciences

Background: Nurses, as vital members of healthcare system, play a crucial role in improving society's health, which makes it very important to develop work teams among them. This study aims to investigate the factors affecting nursing work teams in teaching hospitals affiliated with Shiraz University of Medical Sciences in 2022.
 Methods: This study was a cross-sectional study conducted in 2022 on a sample of 267 nurses from teaching hospitals affiliated with Shiraz University of Medical Sciences who were selected using simple random sampling and the stratified method proportional to the size. Data collection tool used in this study was a valid and reliable questionnaire comprising 2 parts: nurses' demographic characteristics and 39 items related to factors affecting work teams. Data analysis was performed using SPSS 23 software through Spearman correlation coefficient, Mann-Whitney, and Kruskal-Wallis tests, and finally, multiple linear regression (the Backward method).
 Results: The results showed that the dimensions of "team goals" (22.93 ± 5.44) and "personality traits" (8.41 ±1.79) obtained the highest and lowest mean scores, respectively. Furthermore, the results of linear regression analysis showed that the effectiveness of work teams had a significant inverse relationship with the number of shifts (p = 0.034) and a significant direct relationship with employment in the intensive care units (p = 0.032).
 Conclusion: Based on the findings, several suggestions can be made to enhance the effectiveness of nursing work teams, including hiring adequate staff to reduce the number of nurses' work shifts, particularly in the intensive care units, ncouraging other hospital wards to follow the example of the work in intensive care units, establishing a system for determining and adjusting nurses' work shifts based on their opinions and priorities, conducting monthly, quarterly, and annual assessment based on attendance and participation in nursing work teams, encouraging more active nurses in this field, and considering various rewards for effective nursing work teams.

A practice for specifying user stories in multimedia system design: An approach to reduce ambiguity.

Various agile approaches have guided the development of solutions based on a minimum viable product for the use of user stories (USs). These approaches provide a generic process for specifying USs for a wide variety of solutions. This study presents an original proposal for a practical approach to the specification of USs for multimedia systems, expressed using the Essence graphical notation language. The practice includes a set of activities, techniques, and tools that can be used by professionals to define the USs of a multimedia system, and which can help to mitigate potential ambiguity problems such as vagueness and insufficiency in formulation. To explore its application, a case study was carried out with the participation of two groups of professionals: an experimental group, and a control group. The results for the analysis factors are promising, and show that by carrying out the activities that make up the practice, a work team can achieve the specification of USs at three levels of concreteness, which contribute to the reduction of problems of vagueness and insufficiency in the USs of a multimedia system. Using this approach, the USs can be guaranteed to meet the value proposition of the multimedia system that will be implemented.

Sustainable economic development: analysing the relevance of theory and the integration of social, environmental and economic objectives

The subject of this paper is the management strategy for remote working teams. In an era of globalisation and technological advancement, remote working has become commonplace, presenting organisations with the challenge of managing such teams effectively. At the outset, the paper highlights the role of trust in the management of virtual teams. By building trust, employees are given more autonomy and clear guidelines. Virtual communication is at the forefront of this process, where the use of different communication tools is essential. Another important point is to create a common culture within the virtual team. Holding online meetings, or even occasional face-to-face meetings, can help the team develop a sense of belonging and identification with the organisation. The paper also highlights the importance of continuously improving virtual team management skills, considering new technologies and best practices. In the changing work environment of the 21st century, the effective management of virtual teams is becoming an increasingly essential in the success of an organisation. The cultivation of trust, communication, work-life balance, team culture and the development of leadership skills are all determinants of successful team management.

Building an evidence-based multi-level system of quality disability support for adults with acquired neurological disability

Purpose People with acquired neurological disability have the right to quality disability support, yet there is still limited user insights shaping disability services. This research aimed to develop a comprehensive understanding of quality support for adults with acquired neurological disability based on lived experiences. Methods Using a constructivist grounded theory approach, this project engaged 12 adults with acquired neurological disability, 12 support workers, and 10 close others in individual interviews. Each perspective was analysed independently and subsequently merged to construct a holistic model of quality support grounded in lived experience. Results The model of quality support encompasses interconnected themes spanning dyadic relationships, support worker competency, team dynamics, provider practices, and sector-wide considerations. Key elements include recognising the individual’s expertise in their support needs, nurturing effective support relationships, fostering a capable support team, and upholding sector accountability. Authentic choice and personal agency emerged as paramount factors in achieving quality support. Conclusions The findings align with disability rights and individualised funding principles, emphasising the centrality of people with lived experience in shaping support services. The research underscores the need to prioritise authentic choice and individual empowerment, offering valuable insights for both practice and policy development in the disability support sector.

The COVID-pandemic and specialist training in Head and Neck oncology: A Survey among Physicians

The COVID-19 pandemic has had a profound impact on the healthcare system and medical education. In this publication, the influence of the pandemic on the education of physicians active in Head and Neck oncology was examined using a survey. A survey comprising 53 questions was conducted to gather data on work settings, daily activities, team events, and educational aspects during the pandemic. A total of 497 oncologists participated, including 131 individuals working in the field of Head and Neck oncology. This subgroup consisted of 99 (75.6%) radiation oncologists, 10 (7.6%) maxillofacial specialists, and 22 (16.8%) otolaryngologists. Nearly half of the participants reported experiencing increased clinical burden, which resulted in reduced engagement in scientific activities. Digital platforms became the predominant mode of continuing education, albeit with reduced accessibility. The pandemic significantly impacted clinical training that involved direct patient interaction. On the other hand, positive effects were observed in terms of cost and availability for external educational events such as conferences. The findings highlight the detrimental effects of the COVID-19 pandemic on various aspects of medical education. While digitalization has accelerated in response, many physicians expressed a lack of professional interaction. Developing alternative digital learning platforms can provide a means to better cope with similar situations in the future. However, the importance of personal contact with colleagues and supervisors should not be overlooked when considering the quality of teaching.