Work Teams Research Articles

PROJECT-BASED LEARNING TECHNOLOGIES AS A MEANS OF FORMATION OF MULTICULTURAL COMMUNICATIVE COMPETENCE OF FUTURE SPECIALISTS IN THE FIELD OF TOURISM IN THE CONDITIONS OF BLENDED LEARNING

The aim of the article is to investigate and theoretically substantiate the role of project-based technologies as a means of developing multicultural communicative competence in future tourism professionals within the context of blended learning. The effectiveness of tourism and hotel business depends on a set of factors. Among them is the professional competence of employees which reflects the ability and willingness of specialists to use their knowledge and practical skills in practice, and thus forming the model of a practitioner capable of solving problems in the chosen field of activity and demonstrating their high efficiency. In addition to professional competence, a future specialist in the field of tourism must have intercultural communication competence which reveals itself through the specific way of carrying out productive activity, and is formed during the period of training at higher education institution as a part of the process of project activity. It is assumed that project activity is treated as the goal and method of learning which creates conditions for the development of skills underlying the competence. Among the skills are: creative thinking, reflection, goal setting, forecasting, choosing effective solutions, creating working teams, achieving results and evaluation of their effectiveness. The article considers the project technology as a means of the formation of multicultural communicative competence of future specialists in the field of tourism. It is stated that expedient and properly organized work on the project during the study of language material will help to form and improve specific language skills, which will lead to the development of multicultural communicative competence. The article focuses on the implementation of principles of project technology into the process of teaching foreign languages to students of speciality 242 “Tourism and Recreation”. The paper presents the analysis of the main features of project-based learning as well as the stages of work project. It also reflects the experience of application of project method in the process of the formation of multicultural communicative competence of future specialists in the field of tourism. It is proved that the use of project method in foreign language classes in the sphere of professional communication contributes to the development of students’ competencies as a set of knowledge, skills and abilities that ensure their readiness to solve specific problems in a multicultural environment. The main advantages of implementation of project technology were defined based on the conceptual analysis of pedagogical literature, own pedagogical experience, systematization of theoretical approaches and methods existing in the educational environment of higher school. It is noted that properly organized work on the project at classes on professionally oriented foreign language not only forms multicultural communicative competence, but also allows forming professional, social competences in parallel. As a result, one more goal of training in higher education institution is achieved, namely the formation of students’ project competence. It has been concluded that project-based activities not only enable students to learn the language, thereby developing multicultural communicative competence, but also contribute to the acquisition of academic skills and the formation of integrative project-based experience in the process of studying a range of academic disciplines.

The role of health mediation in investigation of Hantavirus cases among informal settlements inhabitants of Cayenne area, French Guiana, 2022-2023.

In 2022, four severe cases of Hantavirus pulmonary syndrome (HPS) were reported in patients from informal settlements around Cayenne, the main city in French Guiana. Regional Health Agency (RHA) was commissioned by the French Public Health Agency to estimate the seroprevalence of Hantavirus infections in the neighborhoods of confirmed cases of HPS. RHA then commissioned the French Red Cross (FRC) mobile public health team, providing support in environmental health issues to the population living in informal settlements by health mediators, to facilitate the investigation. The objective of this study was to describe the health mediators' activities set up to improve the efficiency of the investigation. The health mediators' team was specifically trained by virologist and infectiologist specialized in HPS. They helped the investigating team and health workers at various steps of the investigation. These interventions are then described in the results section. The investigation took place between Nov. 2022 and March 2023 in three neighborhoods. During the pre-investigation activities, the mediators raised awareness about HPS of 343 people, among whom 319 (93%) planned to participate in the investigation. Altogether, 274 people finally participated in the investigation, including, i.e., 30.8% of the estimated population living in the three concerned settlements. The global proportion of patients with positive IgG anti-Hantavirus was 5.1%. The health mediators team supported the following steps: preliminary meetings and training modules, identification of resource persons, field visits and awareness and information campaigns (pre-investigation); on field data collection in informal settlements (per-investigation) and communication of individual results, public feedback meeting (post-investigation). The involvement of mediators was probably a factor in the success of the public health response to socially vulnerable people living in the investigated neighborhoods. The preliminary prevention activities helped to raise awareness of the health risk and to enroll participants. Health mediation and outreach activities seem relevant tools of epidemiological field investigations in diseases affecting inhabitants of informal settlements.

Peranan Generasi Z dalam Event Jimbafest 2023 di Jimbaran Hijau

One strategy to optimize Gen Z employees as organizational assets is to utilize them by placing Gen Z according to their roles. HRD must be able to assess employee competencies and capabilities so that they can assign them the right position, because balancing roles in teamwork is important to create a conducive work environment and productive collaboration. This research aims to determine the role of Generation Z teamwork at the Jimbafest event and identify the role of Gen Z that needs to be improved so that the event can run more optimally. This research uses a mix of methods, including JMP software and data collection via questionnaires. The research results show that the roles of Plant, Specialist, and Resource Investigator are very lacking and must be improved to be able to create more productive work teams and complete work more effectively. Generation Z who contribute to a performance or activity must be more creative and imaginative in coming up with brilliant ideas, have experience and in-depth understanding in their field, and must be able to be good networkers or facilitators.

The impact of team competence on short- and long-term team performance

PurposeDue to the current shortage of skilled employees, there is a growing need to cope with given team settings and to offer appropriate team training. For team training, it is important to know how different competences influence team performance. Therefore, this study aims to examine the influence of social and cognitive competences on team performance and the relationship of the different competence dimensions to each other.Design/methodology/approachData of 53 student and work teams was collected through a digital simulation laboratory, designed as an escape game. Competences of 228 team members were assessed through questionnaires prior to the simulation. Team performance was measured through short-term performance indicators. Additionally, a postsimulation survey regarding a long-term performance indicator was carried out. Three multiple regression analyses and mediation analyses were conducted.FindingsA tradeoff between cognitive and social competences regarding their impact on short- and long-term team performance is observed. Facets of cognitive competences enhanced short-term performance, whereas facets of social competences reduced short-term performance while enhancing long-term performance. Although cognitive competences show a positive direct effect on short term performance, a negative indirect effect, mediated by social competences, became apparent.Originality/valueThis paper contributes to harmonizing contradictory findings on the impact of high achievers in teams. Although they can have an impact on rapid problem solving, long-term performance depends more on facets of social competences than cognitive competences. Furthermore, social and cognitive competences are positively correlated, showing that teams with higher cognitive competences tend to become stronger in terms of their social competences over time.

Connecting work teams in a remote workplace: an identity leadership perspective

ABSTRACT Accelerated by the COVID-19 pandemic, a shift towards remote and hybrid working practices is currently taking place in organizations worldwide. This transition creates an important challenge for workplace management to ensure that remotely working employees feel connected to their team, and the organization at large, despite the loss of frequent in-person, face-to-face interactions. We propose that identity leadership behaviours from workplace supervisors are key to ensuring such feelings of connectedness among remotely working employees. We conducted two studies among working adults in the United Kingdom to demonstrate the importance of identity leadership in a remote working context. Our first study showed that employees preferred identity leadership behaviours from their supervisors more in a remote versus an on-site working context. Results of our second study showed that identity leadership behaviours mitigate against the detrimental consequences of remote working on team connectedness and on various work-related outcomes for employees, such as their work engagement, job satisfaction, work stress and absenteeism. We discuss the theoretical and practical implications of these findings as well as directions for future research.

The Effect of Crossword Media Counseling on the Knowledge of Class X Students in Kota Padang About Obesity and Body Weight

Obesity and overweight have rapidly grown as a public health problem worldwide, including in Indonesia. The prevalence of overweight and obesity among Indonesian children and adolescents has also increased significantly in recent years (Maulina, 2022). This suggests that better interventions and prevention are needed to address this issue, especially for students (Susanti & Legal and Public Relations Working Team, 2019). All countries, including Indonesia, face the problem of being overweight, or overweight, and overweight, or obesity. Based on data from the Global Nutrition Report, 10% of the adult population in Indonesia is overweight, and 2% is obese (WHO, 2007). Therefore, this study aims to fill the knowledge gap by investigating the effect of counseling using crossword media on students' knowledge and attitudes about overweight and obesity. This study involved 48 grade X students who were overweight or obese. The sample was drawn from the entire overweight and obese population. Results showed that grade X students in Padang City had significant knowledge about overweight and obesity before and after counseling without using crossword media (p=0.000). In addition, there was a significant difference between students' knowledge on this topic before and after counseling using crossword media (p=0.000). According to the study, the use of crossword media has a significant effect on increasing students' knowledge. Therefore, it is recommended that students continue to use this media in instructional or learning activities at school.

The Influence of School Principal Leadership, Work Team, and Work Motivation on Satisfaction Work Junior High School Teacher in Minahasa District

Teachers are dissatisfied with their colleagues or work teams at school. Objective research looks at the influence of principal leadership, work teams, and work motivation on the satisfaction of Work Teachers. Method study approaches quantitatively. Results study show There is an influence of direct leadership head school to motivation Work Teachers. There is influence direct leadership head school to satisfaction Work Teacher. There is influence leadership head schools indirectly affect job satisfaction through teacher work motivation. There is an influence team directly on teacher work motivation. There is a direct influence on the work team teacher job satisfaction. There is an indirect influence of work teams on teacher job satisfaction through work motivation. There is an influence of work motivation on teacher job satisfaction. The research conclusion is that there is a direct and indirect relationship between school principal leadership, work teams, and work motivation satisfaction among Work Teachers.

Understanding Factors Motivating Generation Z with Application of Maslow’s Theory of Motivation

Generation Z or digital natives is a fast growing workforce. As they are in born in the era of technological advancement, there lifestyle, thinking patterns, values are varied from previous generations. As they will be the largest workforce in near future, it becomes the point of concern that motivates them for their work. Understanding factors of their motivation is important as it help the organizations in there management effectively. This articles attempts to understand motivational factors among Generation Z which drives them to work using the framework of Abraham Maslow’ theory of motivation. Article is based on secondary research using qualitative data and using descriptive method of research. Key findings of the study are that Generation Z looks for work life balance, meaningful work and supportive environment as their basic motivational factors. There other driving forces are financial security, positive work environment, team bonding, open communication, reward and recognition and learning and development. Recommendation for future managers is that they should keep these factors into consideration while managing Generation Z for their effective management.

Enhancing team dynamics through digital coaching: the role of managerial and peer support

PurposeAlthough the literature on the effectiveness of team interventions is constantly expanding, there has been a strong focus on the process mechanisms that could explain their success, often overlooking the contextual aspects in which these interventions are carried out. Based on the Context-Mechanism-Outcome framework, this study aims to investigate the influence of contextual factors on the effectiveness of digital team coaching interventions that use social network visualisation to enhance team coordination and reduce interpersonal conflicts.Design/methodology/approachUsing a multi-wave, longitudinal design, this research analysed 38 work teams from three organisations over three-time points. Data collection focused on manager and peer support, the mechanisms of training transfer and action plan implementation and the outcomes of these interventions. Surveys were administered in three organisations, involving 317 respondents across different phases. The intervention spanned six to eight months, incorporating three to four structured online group sessions. Each session involved a multi-stage process, concluding with a result-oriented action plan about work-related goals. The intervention included social network visualisation, discussions, coaching and continuous refinement of action plans.FindingsThe analysis highlights how manager support significantly correlates with team coordination and performance, mainly when teams are less engaged in implementing action plans. Peer support did not show a mediating effect on training transfer or outcomes but had direct positive impacts on team coordination and performance.Practical implicationsTeams actively implementing action plans may require less immediate managerial support for effective coordination and high performance. The manager’s role becomes crucial, particularly in the early stages of the intervention or in those teams where online coordination alone may not be adequate for action plan implementation. Peer support for training transfer could enhance the effectiveness of the intervention in achieving desired team outcomes; therefore, cultivating a supportive peer environment is crucial for the success of such interventions. Monitoring and assessing team dynamics are vital to maximise the benefits of digital team coaching interventions.Originality/valueThis study stands out for its innovative exploration of the interplay between managerial and peer support in the context of digital team coaching, using social network visualisation as a novel approach to enhancing team dynamics.

Analysis of the influence of communication, leadership, and work teams on nurse discipline

Introduction: The availability of quality health services for the community must receive attention from the government as one of the efforts to develop the health sector. Disappointing evidence regarding improvement in nurses' safe and quality care elevates the need to broaden our knowledge regarding the factors that enhance constant learning in nursing teams. Objective: Analyzes the effect of communication, leadership, and teamwork on nurse discipline. Methods: This quantitative research uses an analytical observational approach and a cross-sectional research design. With the analysis of the data, a linear regression test. The sample was selected using the cluster random sampling method with 36 respondents. Result: This shows the results of a linear regression test with a communication value of p = 0.024, a leadership p = 0.057, and a work team value of p = 0.004, so it can be supposed that there is an influence between the effectiveness of the work team and nurse discipline. So, it can be concluded that the point of communication and the effectiveness of the work team affect the discipline of nurses. Conclusion: the effect of the level of communication effectiveness and the effectiveness of the work team on the discipline of nurses. The story of the effectiveness of nurses can be increased by regulating the flow of information by sending authorized delegates. They are utilizing feedback to maintain organizational communication effectiveness by providing nurses with orientation, direction, and supervision.

Empowering Work Teams as a Mechanism to Increase the Speed of Administrative Decision-Making

Empowering Work Teams as a Mechanism to Increase the Speed of Administrative Decision-Making

Coaching Approach as a Sustainable Means of Improving the Skills of Management Students

The impetus for the development of coaching as a professional managerial activity is based on the needs and requirements of a modern sustainable society. This paper aims to explore the awareness of academic students about the coaching approach and to formulate recommendations for its application in the academic environment so that students are prepared for the requirements of practice. This article focuses on the views of experts in the field of the coaching approach as a means of improving communication in the academic environment, characterizes communication skills and the coaching approach, and describes coaching models and their benefits and barriers. This research aims to survey the awareness of the coaching approach among college and university students in Slovakia and the possibilities of its application in the academic environment. The primary research was carried out by the inquiry method with 689 students. An evaluation of the questionnaire and a statistical evaluation of the established hypotheses and assumptions concerning the coaching approach were conducted. According to the survey, 468 students, representing 68% of respondents, had knowledge about coaching. Furthermore, 68% of students had or have doubts about achieving their goals during their studies. According to the results of the survey, only 24% of students had experience with coaching. Cooperation with a coach was regarded as beneficial for 76% of the students who had already experienced coaching lectures who took part in the survey. The proposition of the students was the implementation of the subject “Foundations of coaching”, which could be offered to be taught to all students at the University of Zilina, Slovakia. The students of managerial fields would benefit by enhancing their leadership skills and providing support to their working teams, completing their final thesis, searching for professional job opportunities, and also coping with everyday life and stressful situations. Finally, we suggest the organization of introductory full-day workshops in specific areas of coaching for students of management, who are future managers. This will help to raise the awareness of the coaching approach at the University of Zilina in cooperation with the Counseling and Career Center and its activities.

Risk Analysis and Occupational Health and Safety Assessment Series (OHSAS) at Hospital X Surabaya

A hospital is a facility that generally raises the degree of public health. More and more human involvement makes hospitals have great potential to cause harm. To control the risk of accidents, it is necessary to identify hazards that exist in the workplace and evaluate the level of risk and control. One of the first stages in risk management is HIRARC (Hazard Identification Risk Assessment and Risk Control). The existence of HIRARC makes it easier to compile a risk register or hospital risk register in each work unit. This study aims to analyze the application of the Occupational Health and Safety Management System (OHSAS) at Hospital X Surabaya based on HIRARC. This type of research uses qualitative research with a research sample of 78 respondents. Qualitative variables in this research used for analyze risk management and identify risk control through the process of observation and interviews. Qualitative data analysis is carried out through identification of initial conditions, exposure of interview results and qualitative content analysis. The results of the study stated that the implementation of occupational safety and health management has been carried out at Hospital X Surabaya. OHS risk management is very important in preventing workplace accidents and improving performance. In this study, the HIRARC approach (Hazard Identification, Risk Assessment and Risk Control) found three levels of risk in hospitals, namely high risk, moderate risk and low risk. The results showed that the implementation of OHS risk management was used to identify, evaluate, and control OHS risk. The thing that cannot be avoided from work activities is a risk. Based on this, it is expected that there will be an increase in understanding and awareness related to OHS in hospitals, the application of risk control, routine evaluations and good cooperation and coordination between the OHS team and health workers for the implementation of OHSAS

Chinese expert consensus on surgical continuous quality improvement goals in esophageal cancer and esophagogastric junction cancer (2024 edition)

Improving the quality and efficiency of surgical diagnosis and treatment guarantees the outcome for most patients with esophageal cancer and esophagogastric junction cancer, and the continuous quality improvement mechanism oriented to the "textbook outcome" is the best choice. To ensure the successful implementation of the "Quality Control Indicators for Standardized Diagnosis and Treatment of Esophageal Cancer in China (2022 Version)" aligning with it more effectively is crucial. The Expert Committee on Quality Control of Esophageal Cancer at the National Cancer Center leads work teams comprised of multidisciplinary experts, particularly those in thoracic surgery, to establish a consensus. The current consensus comprises eight "textbook outcomes" to standardize, promote, and consolidate surgical quality management and continuously improve the surgical quality of esophageal cancer and esophagogastric junction cancer.

The Influence of Communication on the Whole Company

The major problem in the company is the interaction of staff and cooperation between divisions. If employees do not have valid connections, they will pull down the advancement of the company. Several researchers found that communication skills can affect the operation of the whole enterprise. However, conservation skills still have unitary cognition, and some specialists recognize the importance of connection. Some people think that communication just has an impact on personal friendships. Therefore, this article collects data on communication behavior and work performance from employees. The information relies on the literature review method to observe separately the relationship work team of individuals and the communication of departments. This article studies the relationship between staff and company with communication. In the research, communication skills have a direct ratio between staff sense of belonging and the active environment in the company. These skills have an enormous influence on both the work performance of individuals and the run of the enterprise. Communication skills can improve the capacity of staff and hasten the reconciliation of sections. Communication is one of the serious factors to value in order to consider the entire framework of the company.

A LIGAÇÃO ENTRE A CAPACIDADE DE INTERAÇÃO PROATIVA COM O DESEMPENHO DA EQUIPE DE TRABALHO EM HOTÉIS CINCO ESTRELAS

Objective: This research aims to use proactive interaction capability as a mediating variable for the influence of knowledge sharing on work team performance. Method: This research method was developed in a causal research design in which research hypotheses will be tested, with the aim of identifying causal relationships between variables. The population in this study were all department managers in the 5 Star hotel industry in West Java with a sample of 22 hotels. These departments include Front Office, Food and Beverage service, Food and Beverage products, Housekeeping, Accounting, HRD, Engineering, Marketing and Security. Apart from that, the hotel owner is a member of the Indonesian Hotel and Restaurant Association (PHRI) and the hotel has been operating for more than 10 (ten) years. The data source used in this research is primary data with data collected using a list of statements submitted directly to respondents. The data analysis method used in this research uses variance-based or component-based SEM structural equation modeling techniques which include several steps including preparing flow diagrams, model fit research, and structural model assessment. Results and Discussion: The results of this research show several findings, including (1) the work team efficacy variable is not able to mediate proactive interaction capability and work team performance, (2) the proactive interaction capability variable is able to mediate knowledge sharing on work team performance. Originality/Value: Proactive interaction capability in this research is a new initiative in explaining the process of how knowledge sharing can improve work team performance.

Role of supply chain partnership, cross-functional integration, responsiveness and resilience on competitive advantages: empirical evidence from Palestine

PurposeThe external business environment of the organization is always changing at a rapid pace. For a firm to adapt to changing client requirements, it must implement the right business procedures and strategies. To improve competitive advantage, this study investigates the roles that supply chain partnerships, cross-functional integration, responsiveness and resilience play in achieving competitive advantages in Palestine.Design/methodology/approachIndustrial institutions in Palestine constitute the study population. Data are collected by distributing surveys via Google Forms linked to manufacturers in industries such as the Leather and shoe Industry, metal industries, chemical industries, construction industries, textile industries, stone and marble industries, pharmaceutical industry, veterinary industry, food industry, plastic industry, paper industry, major advantages and disadvantages. The SEM-PLS approach is used to analyze the data.FindingsThe findings demonstrate that supply chain responsiveness, resilience and cooperation are all improved by cross-functional integration in inventory data integration and immediate operation. Supply chain partnerships improve the supply chain’s responsiveness, resilience and competitive advantage by involving partners in work teams and exchanging best practices. The enhancement of supply chain resilience and competitive advantage is influenced by the company’s capacity to act promptly in response to variations in demands.Research limitations/implicationsThis paper faces some limitations and it can be drawn as follows: To enhance supply chain risk management, the study continues to concentrate on manufacturing organizations that have internal integration. It also emphasizes the necessity of supply chain integration, which establishes direct connections with outside partners.Practical implicationsThe findings of this study suggest some policy implications, as follows: To provide the manufacturing sector with a competitive edge, operations supervisors must be able to track and assess processes to ensure they are meeting demand. Firms that possess the ability to adjust to novel procedures or advancements in technology gain a competitive edge by guaranteeing consistent and high-quality delivery of products.Originality/valueBy implementing IT integration, this study theoretically and practically advances the understanding of the resource-based view of competitive advantages. This study focuses on providing insights into the nature of the relationship between supply chain partnership, cross-functional integration, responsiveness and flexibility and competitive advantages in the manufacturing sector in the Palestinian market.

Education 4.0 framework for sustainable entrepreneurship through transdisciplinary and abductive thinking: a case study

The global challenges and problems that threaten sustainability and human well-being demand the provision of creative, innovative, and affordable solutions so that they are within the reach of different levels of society. From the point of view of Higher Education, this is a major challenge since it is responsible for training new generations with the competencies and knowledge that allow them to respond to contemporary challenges and problems. This study provides a framework to promote sustainable entrepreneurship through transdisciplinary and abductive thinking. This combination of approaches will allow students to identify, analyze, and understand contemporary problems and, through a systematized process based on the “design thinking” design model, propose creative, innovative, and affordable solutions that can be implemented through entrepreneurship mechanisms. The identified findings that will be presented in this work are (i) the relevance of the Education 4.0 model as a reference to promote transdisciplinarity in a current teaching-learning context, (ii) The relevance of “design for sustainable development” as a trigger for sustainable entrepreneurship, (iii) The formation of desirable competencies in the profile of the higher education student based on transdisciplinarity and abductive thinking within the active learning process, and (iv) quantitative and qualitative measurement that allows measuring acceptance and evaluation of the long-term sustainability of the solutions obtained. This work will present the implementation of the proposed framework through a case study. This case study allowed us to identify elements of the proposed reference framework. The case study will address the problem of water scarcity and pollution, describing initiatives to achieve ODS 6, where it explains how sustainable and visionary solutions can be forged through transdisciplinary collaboration and abductive thinking. The project named “STEAM-mural fountain” done by a transdisciplinary working team between academia-society-industry is described, which aims to make technological advances in water treatment and monitoring visible to society.

Supervision as a Dispersed Practice: Exploring the Creation of Supervisory Spaces in Day‐to‐Day Social Work Practice

ABSTRACTSupervision is integral to social work practice; however, how it operates in day‐to‐day practice remains poorly understood. Existing research mainly comprises quantitative and qualitative accounts of social workers' and supervisors' experiences of supervision. More recently, a small number of studies examining the content of supervision have added to our understanding of what happens in supervision. However, supervisory interactions outside formal supervision have received scant empirical attention. This paper draws on an ethnographic study of four social work teams in England, exploring how formal and informal case discussion supports social workers' sensemaking. Data comprised observations of case talk in the office space (n = 21) and group case discussions (n = 2), recordings of one‐to‐one supervision (n = 17) and semi‐structured interviews (n = 22). Findings highlighted the importance of space in how social workers perceived and engaged with supervision. Supervisory spaces involve the interaction of physical, thinking and emotional spaces to create spaces that are supportive, task‐focused and reflective. Moreover, these supervisory spaces are not confined to formal one‐to‐one supervision or to the dyadic supervisor–supervisee relationship. This raises questions for how child protection social workers can be best supported, across diverse supervisory spaces and relationships, to ensure their practice is effective.

Experiences of middle managers in transitioning to and managing teams in hybrid work: an interpretative phenomenological analysis

PurposeThe purpose of the study is to explore the experiences and sense-making of middle managers in transitioning to and implementing hybrid work arrangements.Design/methodology/approachUsing the lens and analytical procedures of interpretative phenomenological analysis, data were collected during the transition time at the tail end of the COVID-19 pandemic as many organizations were navigating the hybrid work setup. In-depth semi-structured interviews were conducted with 12 middle managers from various organizations in the Philippines that have been implementing a hybrid work arrangement for at least 3 months.FindingsFindings illustrate the challenges experienced by the middle managers in facilitating a smooth transition to onsite work, managing adjustments on when and where to work and bridging the imperatives of top management as well as the preferences of team members (managing upward and downward). The results describe strategies used by middle managers to balance deliverables and employee needs while demonstrating compassionate leadership in relating with direct reports. The middle managers also engaged in self-care, used reframing and sought support from family and peers to cope with challenges.Practical implicationsThe findings exemplified how the middle managers experience of transitioning to hybrid work reflect various contextual and cultural nuances. These external realities must be considered in providing support to these groups of employees particularly in developing leadership programs that addresses their social and emotional needs.Originality/valueThe paper contributes to the limited research on middle managers' experiences in a hybrid work setup despite their critical role as change agents responsible for leading teams (van Dam et al., 2021).