Trust Factors Research Articles

Модель бізнесу ощадних банків Скандинавії

The segment of savings banks occupies a prominent place in the banking systems of European countries. Savings banks have survived systemic crises, institutional transformations, and consolidation, maintaining high depositor confidence thanks to a restrained appetite for risks. The relevance of researching the experience of savings banks in Scandinavia is due to a long history, a special type of corporate structure and business model in attracting and deploying resources. Although the activity of foreign savings banks in the modern market environment remains outside the attention of domestic researchers, in Ukraine household savings form the basis of the resource base of many banks, which requires a special approach of the regulator. According to the results of the study, it was found that savings banks achieve the effect of economies of scale due to the centralization of certain functions. At the same time, they are moving away from the historical business model, which is embodied in a change in legal status, an increasing focus on profit, the development of the corporate segment, digitization of operations, access to other local markets, conducting international operations, participation in the capital of foreign financial institutions, mergers and acquisitions, which lead to an increase in the scale of business. The emergence and development of savings banks in Scandinavia is a reaction to the growth of citizens\\\\\\\' well-being (as an offer of savings) and at the same time - a desire to improve it. The security of the banks\\\\\\\' business was certainly helped by a conservative attitude towards accepting credit risk. An important factor of trust in banks was and remains a low corruption risk in the Scandinavian countries. It was concluded that the creation of associations of savings banks and joint platforms deserves attention for use in Ukraine, as it ensures business efficiency even for small institutions.

A Study on the Culture at Manufacturing Sector through OCTAPACE Model

Every organization develops and maintains a unique culture, which provides guidelines and boundaries for the behaviour of the members of the organization. In the recent times OCTAPACE Culture has been gaining importance. The eight dimensions of OCTAPACE culture are openness, confrontation, Trust, Authenticity, pro-action, autonomy, collaboration and experimentation which are essential for a strong and successful organization. Where Openness – It signifies the transparent environment in the organization. Confrontation Signifies facing the problems and challenges boldly and not shying away. The trust factor come with Openness which includes maintaining the confidentiality of information shared by others and company. Authenticity is the congruence between what one feels and says. Taking initiative, preplanning and taking preventive action is the measures of term Proactive. Autonomy is the willingness to use power without fear and helping other to do same. Collaboration - involves working together in a team for a common cause. Experimenting involves using and encouraging innovate approaches to solve problems. The study reveals that over all, there is no statistically significant difference in the perception of employees with respect to the various dimensions of OCTAPACE culture. Hence we can conclude that all the dimensions are equally important. The study further reveals that Autonomy, Authenticity, Openness and Experimentation are very high, where as Collaboration, Trust and Confrontation are moderately high and Proaction is quite low. Therefore we can infer that the four dimensions of OCTAPACE namely Collaboration, Trust and Confrontation and mainly the Proaction needs to be improved upon. This can be done by encouraging two way communication in the organisations and empowering the employees. Further, in order to understand the attitude of employees regarding the different facets of culture, the organisations can conduct a job satisfaction survey at regular intervals

ДОВЕРИЕ К ПРАВОТВОРЧЕСКОЙ ДЕЯТЕЛЬНОСТИ: ФОРМИРОВАНИЕ И ПРОЯВЛЕНИЕ

The article examines the factors of trust in law-making activity, as well as reflects the forms of expression of trust (distrust) in it. The author notes that the effectiveness of the law in its social dimension is closely related to legitimacy, an integral element of which is a positive attitude to the norms formed as a result of law-making activities. Trust in law-making activity is considered from the position of attitude towards the subject of law-making activity, the procedure and the result of its implementation.

The impact of blockchain technology on customer attitude and behavioral intentions in the banking sector

This study examines customer attitudes towards blockchain technology (BCT)-supported banking applications in Oman and explores the relationship between these attitudes and behavioral intentions, highlighting the influencing factors. Blockchain Technology (BCT) has disrupted the banking sector, but understanding customer attitudes towards BCT-supported banking applications and their impact on behavior remains limited. In pursuit of this objective, a quantitative research design was employed, involving the collection of data from retail bank customers in Oman through a structured questionnaire. The collected data underwent rigorous analysis using a robust Structural Equation Model, confirming the constructs' validity, reliability, and distinctiveness. The study uncovered that BCT has a positive impact on various aspects of the banking sector, including customer service quality, regulatory compliance, secured transactions, and cost reduction. By augmenting transparency, efficiency, and trust in banking transactions, BCT significantly improves customer attitudes towards BCT-supported banks. Furthermore, the research reveals that positive attitudes play a pivotal role in influencing customers' intentions to prefer and continue using these blockchain-backed banks. The study also highlights the importance of trust factors and transaction frequency as moderators in shaping customer attitudes and behavioral intentions in this context. The insights gleaned from this research hold practical significance for banks operating in Oman, offering guidance for tailored marketing campaigns, product design, and aligning their offerings with customer expectations in the realm of blockchain-supported banking applications. Additionally, the study provides practical recommendations for the successful implementation and adoption of blockchain-supported financial applications within the banking sector.

FACTORS AFFECTING THE ACCEPTANCE OF ELECTRONIC WALLET OVO IN INDONESIA

OVO is an electronic wallet that has been issued by PT. International Visionet. It can be used to accommodate various needs related to mobile and cashless payments. The number of these applications is quite large and shows significant growth since the first user launch in Indonesia. The purpose of this study was to determine the factors that affect the acceptance of electronic wallet OVO in Indonesia with the Technology Acceptance Model approach. Analysis Structural Equation Modeling (SEM) with Partial Least Squares (PLS) was used to test the hypothesis. Results reveal that factors influencing the intention to use OVO are perceived usefulness, perceived convenience, trust, user attitude, and risk. Risk factors can reduce trust and correlate with the intention to use. Whereas user intention can increase the actual use of electronic wallets OVO. The practical implication of the research is that the trust factor could increase the intention to use an OVO electronic wallet. Therefore companies need to increase public trust in OVO. The risk could reduce trust but that was not the main factor influencing public trust in OVO electronic wallets. Perceived ease of use provided the greatest influence on the perceived usefulness of an OVO electronic wallet. Companies need to consider trust, convenience, perceived benefits, and risks to increase OVO acceptance in the community.

How to generate economic satisfaction in b2b contexts? The role of value co-creation and relationship quality

AbstractThe aim of this article is to investigate how value co-creation in a B2B context influences relationship quality and economic satisfaction between tourism companies considering factors of trust, commitment, and social satisfaction as key antecedents to determining the quality of the relationship. This study was carried out with a sample of 268 hotels in Spain. The data were analysed via the partial least squares (PLS) regression technique, using the “SEMinR” and “matrixpls” packages with the R software. The results show that value co-creation in a B2B context is a differentiating, integrating, dynamic tool that is capable of improving relationship quality between partners in the hotel sector. In addition, it was confirmed that co-creation leads to economic satisfaction and improved results for all the agents involved in a commercial interaction. This work contributes conceptually and empirically to the relationship marketing literature by providing an innovative route to understand how B2B value co-creation networks are organised. Quantitative evidence is revealed about how co-creation can stimulate the positive evaluation of a company regarding the economic results or benefits obtained thanks to the quality of the relationship with its tourism supplier.

미용실 소비가치가 헤어디자이너 신뢰와 고객 만족에 미치는 영향

Recently, the Republic of Korea has experienced dramatic improvements in the quality of life as well as in politics, economics and society after rapid economic growth. At the same time, people have become more affluent and increased consumption to improve the quality of life. With increase in narcissistic propensity, in addition, people’s interest in their appearance has further grown. As a result, they have shown more interest in effective beauty consumption. For analysis, a self-administered questionnaire survey was performed against beauty salon customers in Bundang, Gyeonggi-do and Seoul. A total of 675 copies were used for final analysis. The collected data were analyzed, using SPSS 22.0, and the results found the followings:
 With regard to the effects of beauty salon consumption values on customer satisfaction, as functional and emotional values increased, hairstylist satisfaction, price satisfaction, service satisfaction and treatment satisfaction all improved. However, social values revealed a negative influence on hairstylist satisfaction and service satisfaction while having no effect on price satisfaction and facility satisfaction. In other words, through the treatment, customers felt special and relieved stress. In addition, they trusted hairstylists through a solid relationship with beauty salon employees and were satisfied with their skills and services and service charges. Therefore, beauty salons are required to provide services which make customers feel special and comfortable with decent interior and spaces to increase their revisit intentions and satisfaction. This study examined the influence of beauty salon consumption values on hairstylist trust and customer satisfaction and analyzed such consumption value factors and hairstylist trust factors to provide empirical data needed to increase customer satisfaction and revisit occurrences.

Bibliometric Analysis of E-Government and Trust: A Lesson for Indonesia

The development of digitalisation has spectacularly affected global society, including Indonesia. Many governments are aware of the opportunities and benefits of this development, so they carry out digital transformation and adaptation through e-government systems. However, public trust emerges as one of the determining factors in assessing the success of implementing e-government. This tendency prompted this study to search for available research documents to examine relevant topics regarding e-government and trust. The method used was a bibliometric analysis by maximising the Vosviewer analysis tool. The data was obtained from the Scopus database. This study reveals the need for further research on the relationship between e-government and trust in Indonesia. These subjects are relatively less explored despite gaining global recognition as vital areas for future research. This unpopularity has contributed to the need for more discussion about the quality of egovernment services regarding the level of trust. Trust is a fundamental aspect of the government system in many countries. The findings of this study encourage a logical consequence to consider factors of trust in implementing e-government in Indonesia in the future. This approach can encourage the government to improve the quality of services and adopt e-government use. Such improvements are expected to bolster trust in the government and sustainably stimulate public interest in its utilisation.

Trust-building in countering violent extremism programs: a Muslim youth perspective

ABSTRACTThis paper explores the perspectives of young Australian Muslims and their reasons for distrusting government-led countering violent extremism (CVE) programs, while further discussing potential strategies to build trust. While previous literature has examined the relationship between the Muslim community and law enforcement in counterterrorism contexts, there is limited research on the perspectives of young Muslims involved in CVE programs. A phenomenological method was used to analyze the data. The findings indicate that these young Muslims do not question the intentions of individual CVE workers, but they do lack trust in the police as an organization and the government in general. The research recognizes the significance of both external and internal factors in shaping trust or distrust, while highlighting that a narrow focus on community policing as a means to build trust has contributed to the existing distrust among young Muslims. To address these issues, the paper suggests the implementation of a Community-Based Participatory Approach (CBPA) that empowers young Muslims by involving them in the CVE design process. This approach allows for greater community engagement and helps address the trust deficit by giving young Muslims a voice in shaping the direction and outcomes of their involvement.

Data-driven approach to quantify trust in medical devices using Bayesian networks.

Bayesian networks are increasingly used to quantify the uncertainty of subjective and stochastic concepts such as trust. In this article, we propose a data-driven approach to estimate Bayesian parameters in the domain of wearable medical devices. Our approach extracts the probability of a trust factor being in a specific state directly from the devices (e.g. sensor quality). The strength of the relationship between related factors is defined by expert knowledge and incorporated into the model. We use propagation rules from requirements engineering to estimate how much each trust factor contributes to the related intermediate nodes in the network and ultimately compute the trust score. The trust score is a relative measure of trustworthiness when different devices are evaluated in the same test conditions and using the same Bayesian structure. To evaluate our approach, we developed Bayesian networks for the trust quantification of similar wearable devices from two manufacturers under identical test conditions and noise levels. The results demonstrated the learnability and generalizability of our approach.

The Influence of Price Perception, Sales Promotion, and Consumer Confidence on Pinkyshop Online Purchase Decisions at Shopee Market Place

This study aims to analyze the influence of price perception, sales promotion, and consumer confidence on pinkyshop online purchase decisions in the shoppe marketplace. The results of the study using primary data in the form of questionnaires to 115 Pinkyshop consumer respondents showed that there was a positive and significant influence between sales promotion and consumer confidence in purchasing decisions for Pinkyshop products. And there is a non-positive and insignificant influence on the price perception variable on purchasing decisions that means if prices rise then purchasing decisions will decrease, otherwise if prices fall then purchasing decisions will increase. Even so, the prices provided at pinkyshop in the shoppe marketplace are in accordance with the quality of the product and the price is almost similar to competitors. While sales promotions carried out to provide product information to consumers can improve purchasing decisions. Consumer confidence contributes the most than price perception and sales promotion. This shows that according to consumers, trust is caused by security, the information conveyed is accurate and there are various kinds of products in it. From this study found that of the many factors that can influence the occurrence of transactions through ecommerce, the trust factor is the key factor. Only customers who have trust will dare to make transactions through internet media, thus making consumers more confident to decide to shop at pinkyshop.

Digital Marketing and Its Effect on Growth of Small Business in Select Areas of Pune City with special reference to Home Care Products


 
 
 
 The main purpose of this research paper is to identify the effect of digital marketing on small business. In present time every business has digitalized and using online platform to promote business. Study reveals even small pan shop owners as well as “Bhajiwala” collect payment through paytm, googlepay which indicates that how digital world has affected to business community. Digital Marketing provides cost effective solution to promote company products and enhances the reach to target customers in most efficient manner. This paper also addresses the issues related to their growth, brand acceptance and recognition and in the development of trust factor among customers. In present research previous research work has been examined and questionnaire to collect the primary data was developed. Study is limited to 117 small scale business working in the vicinity of select areas of Pune city are considered which includes small traders and manufactures.
 
 Research Methodology:
 In present research paper convenience sampling method is used and data was collected through online and offline mode. Collected data was analyzed and evaluated by using descriptive statistics and relevant statistical test were applied to test the hypothesis.
 
 
 
 

Formation of political trust and support for local government actions during crisis: Hotel employees’ perspectives

PurposeThis study explores how institutional and cultural factors influence political trust among hotel employees and its impact on support for local government actions, with implications for hotel leadership and regulatory compliance.Design/methodology/approachEmploying a quantitative approach and structural equation modeling (SEM-PLS), the study integrates institutional and cultural theories of trust. Data were collected from 444 frontline hotel employees via mTurk in May 2021.FindingsThe research reveals insights into the significant role of institutional and cultural factors in shaping political trust among hotel employees. Moreover, it demonstrates a positive correlation between political trust and support for local government actions.Research limitations/implicationsThis research has limitations to acknowledge. The sample size may restrict generalizability, and data from May 2021 might not capture long-term trends. Furthermore, relying solely on quantitative data may overlook individual nuances and complexities.Practical implicationsHotel leadership can leverage these findings to prioritize building political trust among employees, leading to better support for government actions and regulatory compliance.Social implicationsFostering trust between hotel employees and governing bodies can foster more effective collaboration, benefiting the hotel industry and the broader community.Originality/valueThis research contributes to the existing body of knowledge by presenting a novel conceptual model that integrates institutional theory and cultural theory of trust to examine the formation of political trust in the context of hotel employees. The application of this model to the hospitality industry adds to the limited research available in this area.

Research on Factors Affecting the Intention to Maintain a Long-Term Relationship in Franchising in Vietnam

Purpose: This study examines the factors in franchising that influence satisfaction and intention to maintain a long-term relationship. Theoretical framework: This study applies the theory of consumer behavior to prove that the factors of cooperation, support, trust, commitment, brand value, and commitment are the factors that affect customer satisfaction through table design. Design/Methodology/Approach: This study obtained 386 valid answers that were coded and cleaned using SPSS and AMOS software, after cleaning and coding, the reliability test, exploratory factor analysis, and confirmatory factor analysis were carried out to determine CFA and test the SEM hypothesis. Findings: This study shows that four independent factors are trust, cooperation, brand value, and cost, which are factors that indirectly affect the intention to maintain the relationship in franchising, franchise through the intermediate variable is satisfaction. Research, Practical & Social implications: This study proposes a number of governance implications to increase the intention to maintain the franchisor-franchise relationship. Originality/Value: This study examined the factors that indirectly affect the intention to maintain the relationship in the franchise system through the mediating variable. At the same time, the study also tries to clarify how the influence of the identified factors has an indirect effect on the intention to maintain a relationship in the franchise.

Trust in social commerce: approaches to research and study vectors

The development of the e-commerce market opens up new opportunities for the formation of a system of relationships between sellers and buyers. Social commerce is considered the fastest growing area of e-commerce in the world today. The article examines the basics of the social commerce functioning and notes the special role of the trust factor in the functioning of social commerce. Differences in approaches to the study of the trust factor by modern scientists have been recorded. The materials in the article may be useful in preparing students in the areas of Economics, Management, and Project Management.

Building trust in elementary schools: the impact of home school community collaboration

There is a general consensus among contemporary social scientists that social trust is important(Alexander, 2003; Coleman, 1990; Delhey & Newton, 2003; Huang, 2003; Putnam, 1993). In thecontext of education, trust was seen as a goal and a tool for school improvement (Meier, 2002; Brown, 1998; Schneider & Bryk, 2002). This paper examines teachers’ trust in schools and the factors related to their level of trust. Results of factor analysis show that 19 items measuring teachers’ trust can be categorized into four factors of relational trust: “teachers trust on students”; “parents trust on teachers”; “teachers trust on parent” and “teachers trust on parental involvement”. Results from descriptive analysis indicated that teachers in general hold a positive attitude toward the students and their parents, and majority of teachers are also quite positive towards parents’ support and the mutual respect between teacher and parents in Hong Kong. Results from the hierarchical regression analysis suggested that parent social background factors (SES), but not teachers’ background factors, has the strongest association with teachers’ level of trust. The results suggested that upper-class students are more likely to have higher level of trust on student, trust on parent and trust on parental involvement. However, teachers are more likely work harder to establish trust relationship with parents from working class students. Moreover, the seven types of home-school-community collaboration appears to have different contribution to the dimensions of relational trust in Hong Kong elementary schools even after background factors have taken into account.

The Effect of Using Financial and Banking Application Programs via Smart Phones on Customers' Satisfaction in Jordanian Commercial Banks

The study aimed to identify the impact of using of financial and banking application programs via smart phones on customers' satisfaction in Jordanian commercial banks. The researcher depended on the analytical descriptive method for building the study. The population of the study included the customers of Jordanian commercial banks in the north region who use smart phones and financial and banking application programs through them. The researcher developed the study tool (the questionnaire) to collect information, and (500) questionnaires were distributed to the respondents, (90) of them were excluded, because the respondents do not use smart applications through phones. The researcher relied on (410) questionnaires and analyzed their data. The results of the study were: There is an impact of the applied and financial programs combined, which were represented in the following dimensions (cash transfer programs, bank statement programs, bill payment programs) on customers' satisfaction in Jordanian commercial banks. The data analysis showed that the dimension of bank statement programs gained the most interest by the respondents. Among the most important recommendations of the study were: Carrying out marketing campaigns aimed at increasing customers’ awareness of electronic banking services to acquaint customers with the advantages and benefits of the services provided through smart phones, their importance, and how to use them. Also, focusing on trust factors and providing necessary protection for phone applications because of their major role in attracting a larger segment of customers and increasing their level of satisfaction.

The Factors Impact on Online Purchase Intention: Evidence from Intermediate Role of Customers' Trust

This study examines the influence of trust factors, perceived scale, perceived reputation, and perceived risk in the online purchasing intentions of consumers in Hanoi. The quantitative method used in the research is based on a survey of 200 consumers in Hanoi. PLS-SEM analysis results show that the customer trust factor has a direct relationship with the online purchasing intention of consumers in Hanoi; Perceived reputation has a negative impact on the online purchasing intention of consumers in Hanoi but has no relationship with customer trust. The factors of perceived reputation and scale positively correlate with customer trust and consumers' online purchase intention in Hanoi. Besides, the result also demonstrated the intermediate role of customers' trust in the relationship of perceived reputation, perceived scale, and online purchase intention. However, this result cannot find the indirect link between Perceived Risk and Online purchase intention through the customers' trust. The theory discussion and managerial implications are also included in this study.

Antecedents of Green Purchasing Intentions among Higher Education Population in Malaysia

This empirical study aims to operationalize the relationship between the direct and indirect influence of factors on green purchase behavior through the mediation of green purchase intention in the context of the Malaysian higher education population. It employed Structural Equation Modeling to assess the strength of relationships between the constructs. The research findings indicate that green purchase intention mediates the relationship between its antecedents and green purchase behavior. This indirect effect is more prominent in the factors of environmental knowledge and green trust. The study helps scholars further understand the facilitating mechanisms of green purchase behavior.

Blockchain technology in the formation mechanism and strategy of brand trust in liquor e-commerce

Abstract This paper firstly constructs a theoretical framework of a liquor e-commerce platform based on blockchain technology, analyzes the influence factors of brand trust, and discusses the influence mechanism of blockchain technology on liquor brand trust. Secondly, in the three-party trust degree calculation section, a blockchain-based method for calculating the three-party trust degree for an e-commerce platform is proposed. Finally, an evolutionary game model of the three parties involved in e-commerce transactions is constructed, and evolutionary stabilization strategies are explored before and after the introduction of blockchain. The results show that before the introduction of blockchain technology, the evolutionary stability point of the system was (0, 0, 1). After the introduction of blockchain technology, the trust power of merchants’ liquor brands is improved, and the evolutionary stability results of the three-party evolutionary game system eventually converge to (1, 1, 1). This study has some guiding significance for promoting the development of liquor e-commerce platforms and improving brand trust.