Tourism Workers Research Articles

ENGLISH-FOR-TOURISM TRAINING TO IMPROVE THE ENGLISH CAPABILITY OF TOURISM WORKERS AND BUSINESS OWNERS IN THE DEPARTMENT OF TOURISM, CULTURE, YOUTH, AND SPORTS OF BLITARREGENCY

English plays a vital role in the tourism field since it supports tourism workers and business owners to provide excellent services. Numerous tourism destinations in Indonesia including the ones in Blitar Regency have become the center of attention for foreign tourists. Located in Blitar, East Java, Kampung Coklat and Karanganyar Coffee Plantation have also been continuously preparing their workers and business owners to provide efficient services for both domestic and foreign visitors. In accordance with providing excellent services to foreign tourists, tourism workers and business owners are expected to have good English mastery. Objectives: This community service aims to provide a support for the tourism workers and business owners under the supervision of the Department of Tourism, Culture, Youth, and Sports and the Department of Tourism Promotion of Blitar Regency in terms of improving their English mastery, especially their communication skills in English. Methods: The activity was carried out in three stages, namely two material sessions, speaking activities, and feedback. Results: This activity gave the participants an opportunity to practice serving a customer in English. Even though it was quite challenging for some of the participants, they felt encouraged to actively participate in the speaking activities and get familiar with expressions used in tourism and hospitality services. Conclusion: The supervision and training sessions in speaking English was very enlightening for the participants to improve their English mastery in tourism services. It needs a continuation to provide greater impact to the targeted participants.

The development and effectiveness of web-based psychological capital intervention on the mental well-being of tourism workers during the COVID-19 pandemic

The current COVID-19 situation has forced many tourism businesses to close. Tourism workers have suffered chronic stress, discouragement, despair, and failure to find solutions for their businesses, resulting in deteriorating mental health. A psychological capital intervention (PCI) is therefore deemed necessary as it promotes the mental well-being of tourism workers. This article reports the development of a web-based PCI for the mental well-being of tourism workers and an investigation of its effectiveness using a mixed-methods intervention design. A qualitative approach was used to develop the intervention by conducting interview techniques with 20 tourism entrepreneurs. A content analysis was carried out. The intervention was tested through an experimental research design. The sample comprised 600 tourism workers who undertook a web-based PCI. Data on their mental well-being were collected before the intervention and 1 month afterward and analyzed using ANCOVA. The research revealed that 4 themes are needed for the intervention: having a goal, tolerance of difficulties, inspiration from a role model, and the appropriate way of thinking. An effectiveness examination showed that the web-based PCI improves mental well-being scores significantly. In conclusion, this web-based PCI, which focuses on developing strengths, effectively improves the mental well-being of tourism workers facing difficulties during the COVID-19 pandemic.

The Effect of Communication, Work Motivation and Physical Work Environment on Employee Work Spirit at Puri Sukawati Tourism Destination

This study aims to determine the effects of communication, work motivation, and physical work environment on the work ethos of tourism workers in Puri Sukawati. This type of research is a kind of descriptive research. As for the study design, causal quantitative studies will be used. The subjects of this research were employees of Wisata Puri Sukawati. The sampling technique used was non-probability sampling with a saturated sample because all employees were sampled with a total of 48 employees as respondents. The analytical method used is multiple linear regression analysis with SPSS. The results showed that communication, work motivation, and the physical work environment together had a significant positive effect on employee morale by 72.9%. Partial communication can increase morale at Puri Sukawati Tourism by 23.46%. In addition, work motivation can also partially increase employee morale at Puri Sukawati Tourism by 37.51%. Likewise, the physical work environment partially has a positive influence on the morale of Wisata Puri Sukawati employees by 32.77%. Therefore, communication, work motivation and the physical work environment can increase work spirit for Wisata Puri Sukawati employees.

Impact of COVID-19 Pandemic on Unemployment: Case Study - Jordan's Tourism Sector

This study aimed to investigate the impact of COVID -19 on unemployment in the tourism sector in Jordan. For the purpose of achieving the study objective, the researchers reviewed various previous articles that handled COVID -19 pandemic and its impact on unemployment in different countries in the world. The researchers reviewed all reports issued by the Ministry of Labor, Ministry of Tourism, Central Bank of Jordan and Statistics Department. All gathered data was reviewed to make a comparison of unemployment with the years prior to COVID -19. The study concluded that COVID -19 affected and increased unemployment in the tourism sector in Jordan, since more than 46% of tourism workers lost their jobs. The impact increased the unemployment rate from %19 in the year 2018 to 24% at the end of 2020. The study recommended that tourism parties in Jordan have to develop internal tourism programs to maximize the benefits of tourism in all governorates, in true partnership with the private sector, in addition to developing special plans to promote tourism, such as promoting domestic tourism, improving the quality of the tourism product periodically and conducting vaccination in the touristic areas for those who did not receive the preventive vaccination. The study results may help those who are concerned with the tourism sector as well as future researchers.

Research on the Current Situation and Countermeasures of Tourism Employment in Lishui City under the All-region Tourism

With the release of optimized epidemic prevention and control policies in China, the tourism industry is experiencing a strong return. However, the post-epidemic tourism era has led to rapidly changing tourist demands, which have greatly increased the professional ability and quality requirements of tourism workers. Therefore, the post-epidemic tourism employment problem has become a concern for both the government and the industry. This paper analyzes the talent demand in the tourism industry in Lishui City under the background of all-regional tourism and makes suggestions. While the rapid development of tourism in Lishui City has brought about increased employment opportunities, the tourism labor market in Lishui still faces various challenges, such as a shortage of tourism management talents, low cultural quality of tourism workers, and lack of tourism professionals. In addition, employment quality has declined due to high worker mobility and personnel loss caused by COVID-19. To address these issues, this study proposes several measures: establishing the concept of all-round tourism, promoting high-quality development of tourism to create more jobs, improving the quality of tourism workers and services, adjusting the tourism employment system, and optimizing the employment structure of the tourism industry by adjusting its layout. This paper offers useful suggestions to address the challenges faced by the tourism industry in Lishui City in the post-epidemic era.

How do Micro, Small, and Medium Enterprises (MSMES) in Bali Survive the Pandemic? a Qualitative Study in Buleleng, Tabanan, Gianyar, and DenpasarHow do Micro, Small, and Medium Enterprises (MSMES) in Bali Survive the Pandemic? a Qualitative Study in Buleleng, Tabanan, Gianyar, and Denpasar

Purpose: This study aims to explore the survival strategies carried out by local micro, small, and medium enterprise (MSME) actors to maintain their business, especially during the COVID-19 pandemic which lasted for more than two years. In Bali, the problems that arise with MSMEs are not only the layoff rate and loss of a number of consumers but also the emergence of competitors from new business actors who come from tourism workers affected by layoffs. Theoretical framework: Small and Medium Enterprises (Qosasi et.al: 2019) that are able to capture potential markets in the future are those who utilize Information and Communication Technology (ICT) in their business. Amadasun, D.O.E., Mutezo, A.T. (2022) show that the factors used to measure market-based strategies such as market orientation, the intensity of competition, and technology dynamics affect the competitive growth of SMEs. However, studies on the survival of SMEs in Bali are still important, given their role as the government's safety valve, namely the economic solution in times of crisis. Design/methodology/approach: The research was conducted using a qualitative approach through in-depth interviews with MSME actors at four locations in Bali, namely Buleleng, Tabanan, Gianyar, and Denpasar. From forty-two MSME owners, we found out four major implications of MSMEs’ survival strategies amid the pandemic and in response to major layoffs and skyrocketing competitions which are: revisiting the implications of business agility, understanding the options for market penetration, gaining support from the government, and leveraging product development ideas. Findings: People's lifestyles lead business actors to think creatively, as part of the creative industry. Creativity and innovation are mandatory in the creative industry. People's lifestyles that are increasingly developing along with the capitalist movement which always seduces the public with the various product trends it creates have become opportunities for business actors, including SMEs. The existence of the community's need for clothing, food, and ritual products as major needs, has led SMEs business actors to penetrate products and markets. Produce the products to fulfill domestic needs. Products that were initially consumed by tourists were developed into local products, in order to meet the needs of people who want a product with a western image. In practice, not only are products diversified, but the way of marketing is also shifting from offline to online. Platforms in the form of YouTube, Facebook, Instagram, TikTok, and WhatsApp are the choices for business actors, both in urban and rural areas spread across Bali. Research, Practical & Social implications: This research would hope to clearly navigate MSME actors toward the most applicable survival strategies in their respective region and enable an interchange of ideas of other tactical plans through a comparative business differentiation supplemented by this informed research.

Socio-economic factors correlating with illegal use of giraffe body parts

AbstractUnsustainable hunting, both illegal and legal, has led to the extirpation of many species. In the last 35 years giraffeGiraffaspp. populations have declined precipitously, with extinctions documented in seven African countries. Amongst the various reasons for these population declines, poaching is believed to play an important role in some areas. Giraffes are primarily hunted for consumption and for the use of their body parts as trophies and in traditional medicine. However, the socio-economic factors that correlate with the use of giraffe body parts are not well understood. We conducted our study in Tsavo Conservation Area, Kenya, which experiences high levels of poaching. We used semi-structured surveys amongst 331 households to document how giraffe body parts are typically acquired and their intended use (i.e. trophy, medicinal or consumptive). We then used logistic regression models to assess the correlations between nine socio-economic factors and the use of giraffe body parts. We found that giraffe body parts had mostly consumptive and trophy uses. One-time suppliers, opportunistic access and widely known markets were the most common means of acquiring giraffe body parts. Results from our models showed that three variables (gender: men, occupation: tourism worker, and land ownership) were correlated significantly and positively with the use of giraffe body parts. We describe the complex links between socio-economic factors and the use of giraffe body parts and highlight the importance of implementing mitigation measures adapted to local contexts to combat a challenge that many species of conservation concern are facing.

PERCEIVED STRESS, JOB SATISFACTION, AND ORGANIZATIONAL SUPPORT: A CAUSAL MODEL ON COMMITMENT OF WORKERS IN TOURISM INDUSTRY DURING COVID-19 PANDEMIC

The primary purpose of this study is to recognize what model best fits organizational commitment. The study surveyed 400 respondents who answered a validated adapted questionnaire. The study employed mean, Pearson R, regression and SEM as statistical tools. The study revealed that the highest level of COVID- 19 induced stress is perceived self-efficacy. On the other hand, the study shows the high level of organizational support in terms of individual as a person, and individual’s productive worth. Moreover, organizational commitment is described as high. Meanwhile, the results suggests that the variables are correlated with one another. Furthermore, organizational support is the exogenous variable that best influences organizational commitment. There are five alternative models tested to achieve the best fit model of organizational commitment. The findings suggest that organizational commitment of tourism workers was best anchored organizational support. KEYWORDS: COVID-19 induced stress, job satisfaction, organizational support, organizational commitment, quantitative, correlation, regression, SEM, Davao City, Philippines

Smart shrinkage and multi-locality – The appeal of hope, illustrated through Puolanka, a rural municipality in Finland

ABSTRACT Our contribution discusses two phenomena – shrinkage and multilocality – in relation to the big picture of urbanisation and to the prevailing regional policy discourse that is very growth oriented in nature. Empirical material from Puolanka is used to illustrate the key tensions of this constellation. We ask: Does the concept of ‘smart shrinkage’ resonate in the context of a shrinking municipality? Is it possible to operationalise shrinkage at the local level? A group of artists has been experimenting with a very peculiar approach by branding their local pessimism (!) and thereby sympathetically ridiculing the growth orientation of a locality that shrinks fast by numbers. What about ‘multilocality’? Is it a true opportunity to increase the quality of life in depopulating regions? Like many rural municipalities, Puolanka hopes that the holiday homes and e-work will contribute to local vitality. We propose that other somewhat surprising forms of multilocality may be even more significant. Those include the global multilocalities of the entrepreneurs with immigration background that keep the last restaurant business up and running, as well as the seasonal workers in agriculture and tourism. Also, the pessimistic artists can be seen as multilocals. The peculiar connectedness that these young people have with Puolanka is of high symbolic value.

English Language Attitude of the Local Tourism Workers at Munggu Tourism Village Badung Regency Bali

The research aimed at studying and analyzing English language attitude of the local tourism workers at Munggu Tourism Village of Badung Regency Bali. The primary research data are directly collected from the research informan using the non-participatin observation, structured interview processes, and also from the research questionnaire completion. The informan were selected using non-probability sampling technique which are: purposive, snowball, and abundant sampling techniques with the total members of 30 samples are analysed. The research finding showed that 0,88% of the informan showed positive attitude toward English, from the genders point of view, the total numbers of 0,76% and 0,25% showed positive attitude toward English. Based on the tourism jobs the total members of informan showed positive attitude toward English

An Error Analysis on the Use of English made by Local Tourism Workers of Jatiluwih Tourism Destination at Tabanan Bali

The research in general aimed on analyzing English language errors made by local tourism workers of Jatiluwih tourism destination in Tabanan, Bali, and specifically it aimed in revealing and analyzing types of errors made by the local tourism workers of Jatiluwih Tourism Destination in using English with foreign tourists. The primary research data are directly collected from the English language expressions used by the local tourism workers as informan of Jatiluwih Tourism Destination during their communication activities with the foreign tourists. The data informan are selected using purposive, snowball and abundant sampling techniques with the total number of 30 samples of the local tourism workers of Jatiluwih Tourism Destination in Tabanan, Bali. The collected data are analyzed using Error Analysis Theory proposed by Tarigan (1985) and Ellis (1986) (cited in Tarigan and Tarigan, 2011:63-64). The research reveal that the English language errors committed by local tourism workers of Jatiluwih Tourism Destination i Tabanan, Bali can be categorized into two major errors, which are: (1) errors of linguistic taxonomy category, which consists of two errors types, such as : (a) morphology errors and, (b) syntactic errors; (2) Errors of surface strategy taxonomy.

Post-Pandemic Business Recovery Experiences of Samal Island Beach Resorts Owners: A Hermeneutic Phenomenological Inquiry

The tourism industry globally was primarily affected by the covid-19 pandemic travel restrictions due to the suspension of tourism activities including the tourism of small islands like the Island Garden City of Samal. The purpose of this study is to find the meaning of the experiences, coping mechanisms, and insights of the resort owners, managers, and local government tourism workers. This is a qualitative study using a phenomenological approach to understand the recovery experiences of island beach resorts. There were six purposively chosen owners and managers of beach resorts in Samal underwent in-depth interviews, while six participants took part in a focus group discussion. Thematic analysis was applied to the gathered information. The study found that the resorts were able to re-operate gradually and business continuity was manifested. The most relevant theme presented was Tourism business renovation. Participants seized the pandemic as an opportunity to upgrade resort facilities, enhance amenities, and improve service quality, providing job stability for employees through construction projects.

Who benefits from international tourism in small Pacific islands? Value capture in the hotel industry in Hawaii

There is a consensus among small Pacific islands that the extent to which they benefit from international tourism largely depends on how much of the value created by tourism remains in the local economy. This study examines how the value created in the hotel industry is distributed among the key stakeholders in a small Pacific island context. We used aggregated income statements of full‐service and limited‐service hotels from the STR Inc., a hotel industry data company, to calculate the value distribution among the key stakeholders in the hotel industry of a small Pacific island. We found that labour and owners captured most of the value created, whereas hotel management companies and franchisors captured a small share of the value. Our results suggest that tourism workers' ability to take united action and hence to negotiate higher wages will result in higher value capture by local labour and less value leaking out of the local economy. Our results also reveal that foreign ownership in the hotel industry is the single largest cause of economic leakages. The study has several implications for the tourism‐based growth policies in small Pacific islands.

관광종사원이 지각하는 관광정책이 정책신뢰 및 정책수용성에 미치는 영향: 부산시를 중심으로

This study presented the necessity and desirable operation direction of Busan tourism policy and suggested implications for improving policy trust and policy acceptance, and the following results were derived.BR First, the hypothesis that institutional environmental factors, local government capability factors, and tourism environmental factors, which are sub-factors of tourism policy, will have a significant positive (+) effect on policy trust, but community capability factors were found to have no significant positive effect on tourism policy performance. Second, the hypothesis that local government competency factors, which are sub-factors of tourism policy, will have a significant positive (+) effect on policy acceptance was adopted, but institutional environmental factors, community competency factors, and tourism environment factors did not have a significant positive (+) effect on policy acceptance. Third, the hypothesis that policy trust will have a significant positive (+) effect on policy acceptance was adopted. BR Therefore, in order to improve trust in tourism policies recognized by tourism workers, Busan City and Busan City tourism workers should continuously meet and discuss to develop and maintain sustainable tourism projects, and in this process, exchange between Busan and Busan tourism workers should be actively carried out.

Rural Capitalization and Agrarian Transformation in the Ciwidey Highlands, West Java, Indonesia

The objective of this study was to examine the relationship between capitalization and rural transformation. By conducting a study in the Ciwidey Highlands of West Java, this study focused on the development of tourism as a path for capital flow that is directly connected with the existence of agricultural land and the livelihoods of the population as farmers. These two aspects are key elements in reviewing rural transformation. The data for this study were obtained through field observation at fourteen locations of agricultural land and a questionnaire survey distributed among ninety tourism workers. Through map interpretation and descriptive analysis, the results of this study show the impact of capitalization through tourism development in the increasing economic value of land, which results in the desire of farmers to sell their agricultural land. This impact was also seen in the shift in livelihoods. Rural capitalization through tourism investment has a significant impact on livelihoods, land tenure, and land use.

Industry-specific upskilling of seasonal tourism workers: Does occupational gender inequality matter?

Due to technological change and growing digitalization of the workplaces, the post-pandemic economic recovery offers opportunities for workers to upgrade their industry-specific skills in different sectors, including tourism, where an increasing shortage in the seasonal tier of the labor market is emerging. Various barriers have been identified as key factors preventing both tourism firms from implementing skill development interventions, and workers from co-investing in training. An under-investigated possible barrier is women’s occupational segregation, both horizontal and vertical. This paper looks at the former type of segregation, the most frequent in the tourism industry, by showing that this condition penalizes women’s willingness to invest in specific training. Data come from a dedicated survey administered to a sample of seasonal employees who worked in the Rimini Province (Italy) during the summer of 2019 and applies a twofold regression analysis followed by an Oaxaca-Blinder decomposition. Our findings contribute to the debate on gender equality in the tourism industry and on the gendered impact of COVID-19 on workers’ careers.

A Complexidade da Política de Qualificação do Ministério do Turismo [Brasil

This research aims to analyze the expression assumed by the tourism qualification policy of the Ministry of Tourism (MTur) in force between 2017 and 2018. The theoretical-methodological approach used had three parameters: 1) bibliographic research, in order to identify the elements that compose the professional qualification; 2) content analysis, looking for how these elements were arranged in the policy; 3) method of complexity, to unveil the relationships between these isolated elements and to identify the expression of the policy as a whole. As a result, it is observed that the expression assumed by the MTur tourism qualification policy: carries a dialogical cohesion, where the elements of the qualification are complementary, but their manifestations are contradictory; tends to promote and validate public management itself; highlights educational aspects at the expense of work aspects; develop more the general qualification concept than the specificities of qualification in tourism; and points to the benefit of the business community at the expense of the tourism workers.

Identifying Tourism Potentials of Ethno-Cultural Attractions in Lombok

This article is aimed at identifying the potential of various ethno-cultural practices in the Sasak community with a view of developing them as ethno-cultural attractions to sustain tourists to stay longer in Lombok. Various ethno-cultural practices in relation to folklore, festivals, sports, music, food, beverage, and cultural events were identified, and the tourism potentials were also measured. Data were collected by directly observing and video-recoding the ethno-cultural events, interviewing cultural leaders, religious clerics, community leaders, tourism practitioners, tourism experts, tourism workers’ organizations, entrepreneurs, and governments. With content analysis, the study has identified ethno-cultural practices with the potential to be an alternative to Lombok’s tourist attractions. These practices are not only essential for Indonesian multiculturalism but are also a resource for improving the economic quality of Sasak families and communities. The article also recommends strategies for this development.

MEMBANGUN NATUNA SEBAGAI DESTINASI EKOWISATA DEVELOPING NATUNA AS ECOTOURISM DESTINATION

ABSTRACT Ecotourism is the whole of activities that is responsible for maintaining the conservation and environmental aspect. These activity also involves the local communities to get some benefit. The research is to determine some potential objects and attraction in Natuna that can be develop for supporting ecotourism development program. This is also to elaborate the social community aspect and their readiness to accept the tourist. Data obtain from the direct observation, interview, survey, and literature also secondary data from the regency source. The data analyzed by using descriptive analysis technique. The result show that Natuna have some potential ecotourism attractions from the nature, culture and also social. Natuna need to develop and to supervise the local resources such as the hotel and tourism workers, the community and to support some potential resources like culinary traditional food and handicraft to support ecotourism development. To reach the goal, stakeholder must play the role and support to the local community

Factors influencing hand washing with soap compliance level among beach tourism workers

<p>The compliance level of beach tourism workers is the most important factor to prevent coronavirus disease 2019 (COVID-19) spread in tourism destinations. The availability of hand washing facilities and COVID-19 health protocol media can influence beach tourism workers' compliance with hand washing with soap (HWWS). The study aimed to determine the related factors toward HWWS compliance level among beach tourism workers. A cross-setional study involved 60 beach tourism workers recruited using total sampling technique from September to November 2021. Questionnaires were used to assess the availability of hand washing facilities, health protocol media, and HWWS compliance levels in beach tourism workers. The descriptive and Fisher’s tests are used in the analysis. The findings demonstrated that majority of respondents support the availability of hand washing facilities, the COVID-19 health protocols media, and had a good HWWS compliance among beach tourism workers. We concluded that the availability of hand washing facilities as main factor with related to HWWS compliance level among beach tourism workers.</p>