Information Technologies In Tourism Research Articles

Developments and implications of tourism information technology: a horizon 2050 paper

Purpose This study aims to provide an overview of the development of tourism information technology from a macro perspective of the chronological lineage of tourism and information technology from its origins to the present. This study also explores the progression of tourism information technology, its implications and its future directions based on a macro environmental analysis framework comprising political, economic, social, technological, environmental and legal perspectives. Design/methodology/approach This study serves as a valuable connection between theoretical knowledge and practical application, combining the experiences of academic researchers and industry practitioners to thoroughly examine the progress and developments in tourism information technology. This research also identifies critical points in the domain to provide a unified and comprehensive explanation that aligns with the current research findings. Findings This research reveals the continuous timeline of tourism and information technology development. It discusses the origins, progress and interactions of tourism and information technology, revealing the structural political, economic, social, technological, environmental and legal drivers of tourism information technology. This paper also presents suggestions for future agendas on the basis of a compendium and outlook of influences and implications for the domain. Originality/value Findings of this study set the foundation for a comprehensive analysis of the transformative influence of information technology on tourism and provide a contextual framework and insightful future agenda guide for subsequent academic and industry exploration and analysis of tourism information technology.

Modeling perceived information technology (IT) risk as a third-order latent construct and its effect on satisfaction

ABSTRACT Mobile phones have become helpful travel companions to backpackers – supporting decision-making and enhancing their overall travel experiences meanwhile, associated with using smartphones are risk concerns that affect the experiences of users. However, the theorization of perceived risk (PR) toward IT in tourism has been mainly understood using first- and second-order modeling perspectives, hence the need for a parsimonious model (i.e., simpler with greater explanatory predictive power). Based on data from 567 backpackers who visited Ghana, PLS-SEM was used to specify PR toward their smartphone usage as a third-order hierarchical latent construct. The study confirmed that modeling PR toward smartphones as a third-order construct is theoretically tenable, with IT and destination risks as underlying factors. The findings also show that PR is a significant predictor of backpackers’ satisfaction with their smartphones during travel and with their travel experience in general. The academic and practical implications of the study are discussed.

Gastronomic Tourism Travel Routes Based On Android Applications In Ternate City

The rapid development of information technology systems in the world has forced Indonesia to immediately improve its gastronomic tourism information technology system that is easily accessible by tourists. The city of Ternate is unique both in terms of traditional/local food, history, tradition, philosophy, way of eating, way of serving, and educational value. In addition, the city also provide experiences by enjoying nutritious dishes and having good ethics. The method used is descriptive qualitative, through depth interviews, surveys and FGD analysis of the gastronomic component in Ternate City. After that, the second stage was carried out, namely designing an information system in the form of an Android application. This application provides a variety of attractions, accessibility, amenities, and additional services with a menu display that is easy for tourists to use when visiting gastronomic tourist destinations in Ternate City, then spatial mapping is carried out by tagging coordinates so that travel routes can be made. The result of the research is that valid data regarding gastronomic potential data is obtained, and an Android application is made, then an alternative gastronomic travel route is given which is expected to make it easier for special interest tourists to enjoy gastronomic tourist destinations in the city of Ternate. Further research needs to be done in the future so that tourists can extend their stay while enjoying their gastronomic trip in Ternate City.

Використання геоінформаційних технологій для шляху сходження снігової лавини як туристичного об’єкта

The purpose of research. The current state of the tourism industry is characterized by growing demand for tourism services by using GIS technologies and increasing attraction for tourism. Specialists in this field are increasingly using geographic information technology to solve various problems of tourism. This article represents studies and possibilities of comprehensive information technology use in the field of tourism, such as, using of the avalanche pass for a tourist attraction. The information obtained from GIS technologies may have been used not only for travel agencies, but also to be useful for forestry workers but also (because it is an avalanche), should be taken by correspondent rescue services in the winter. Therefore, these studies currently remain relevant for scientific and practical issues. The goal of the work. Show how GIS technology performs the functions of spatial analysis and specific user tasks, such as, data processing, mapping, visualization of tourist routes and areas, etc. Thus, the most common usage of geographic information technologies for the formation of databases and filling mapping atributes about the tourist object and infrastructure of the tourist destination. Improving the informativeness is achieved by visualizing the various characteristics of the object, that is showing the avalanche area, avalanche path and power, which led to the destruction of the forest, and futher on. Method. A tourist route passing through the village of Chernyk, Nadvirna district, Ivano-Frankivsk region, north of Mount Polensky (Polenskaya) was used for this study. The research in this article is based on the use of the extremely destructive snow avalanche that came down from Polensky Mountain in the Ukrainian Carpathians on March 24, 2006 and led to destruction in a large part of the forest in the Gorgany Nature Reserve. Geoinformation modeling methods were used on the territory of the avalanche slope from Polensky Mountain. Results. A digital terrain model of the study area was created. Geotourism route was developed within Gorgan, also some additional studies were performed related to detailed mapping and surface modeling in terms of route safety. Experimental studies were performed based on materials (DEM) provided by the Research Institute, Geodesy and Cartography , also the SURFAR software package was used. On its way, the avalanche destroys not only a large amount of forest (lumber), but also young trees. By cutting and capturing the soil and forest, the avalanche carries all this material (vegetation, top soil, rocks, debris)to the foot of the mountain and changing the terrain as well. According to our estimates, the forest losses caused by this avalanche were as follows: about 2,500 trees were destroyed, or 1,575 cubic meters of lamber. Different models were created for Mount Polenska, which are shown in the relevant figures. The obtained visual images that will be interesting for tourists and enhance the attractiveness of the object. Scientific novelty and practical value. The performed researches doesn’t have only descriptive nature, but also can be applied for the rescue service to protect of tourists on the route. The development of modern transport information systems and the creation of tourist maps and guides are another goals of this research. The creation and accurate mapping of tourist routes with the use of digital electronic maps is especially important, as the existing cartographic material is very inaccurate and the information is outdated. The use of geographic information technologies in tourism will also expand to solve specific engineering problems related to tourism. In addition, the images shown can serve as a warning of possible dangers. Conclusions. Thus, the use of geological objects in the tourism industry is promising, specially for mountainous and upland areas, which are very attractive for tourism. Because the formation of geotourism routes on the basis of correspondent and trusted geological data, and also involves a detailed study of geolocations, the route of the group, taking into account the safety aspects of travel. These tasks are efficiently implemented with the help of geographic information systems and technologies.

Research progress and enlightenment on the application of social media in tourism abroad

<p>With the wide application of information technology in tourism, new technologies and applications have a profound impact on the development of tourism, and promote the transformation of tourism research paradigm. Based on social media and closely combined with the reality of tourism, based on the review, the studies on social media and travel abroad related definition, the types of social media from social media, social media impact on tourism subject and object, social media applications in tourism in four aspects has carried on the summary and review. It is found that the foreign research on social media and tourism is in a rapid development stage. The profound impact of social media on tourism has gradually been recognized by scholars, but the breadth and depth of research still need to be strengthened. Finally, relevant research enlightenment is proposed from the perspective of basic theory and practical application.</p>

Research on the Activation of Smart Tourism Using Information and Communication Technology (ICT)

The purpose of this study is to identify how smart tourism information technology based on ICT influences on the satisfaction of smart tourism as recognized by tourists with an experience of using ICT smart tourism service to promote ICT-based smart tourism and suggest implications based on them. For this, survey was conducted in the period of 54 days from December 9, 2019, to January 31, 2020. Total 250 copies were distributed that 218 copies were collected. Among them, 18 copies with incomplete responses were excluded that total 200 copies were used for empirical analysis. According to the results of factor analysis on ICT-based smart tourism information technology, factors were classified into four types of information, accessibility, interaction, and individualization. At the same time, according to the results of analysis of smart tourism satisfaction, there was a single factor and it was named as smart tourism satisfaction. In addition, among the factors of ICT-based smart tourism information technology, all the information, accessibility, interaction, and individualization turned out to positively influence on smart tourism satisfaction. It is required to establish ICT-based smart tourism connecting system where tourism service can be linked according to consumers. It is urgently required to prepare for the system where the government, public corporation, local government, and private sector are able to cooperate with each other to create a virtuous cycle structure that benefits such as products, contents, and services dispersed based on a precise understanding of behaviors and preferences of tourists are provided to ICT-based smart tourism consumers through supplier linked system.

The role and opportunities of information technology in tourism

The article provides an overview of innovative services based on information technology (IT) and successfully used by domestic and foreign tourism enterprises. The considered three areas of IT allow us to conclude that they serve as a source of innovations that can bring the activities of a tourism enterprise to a higher level of quality of products or services. Promotion of any activity and production sphere is impossible without the introduction of new technologies and scientific achievements, improvement of existing models, taking into account changes in the market and the needs of the buyer, as well as without the ability to be mobile among competitors. Such changes determine the innovative way of the industry development. Tourism innovation is innovation and fresh ideas in travel and recreation. The result of the introduction of such innovations is an increase in the tourist flow and an increase in profits.

USER PERCEPTION USABILITY OF THE MALAYSIAN MOBILE TRIP PLANNER PLATFORM: A REVIEW STUDY

Tourism is important due to its benefits and role as a commercial activity that creates demand and growth in many industries. Tourism is vital not only in increasing economic activities but also in generating additional employment and revenue. Malaysia has increased its efforts in diversifying the economy and decreasing its dependence on exports by promoting increased tourism in the country. For this reason, the use of information technology in tourism has increased. Hence, mobile applications and applet tools play an important role among Internet users. This research reviews 24 standardised usability questionnaires in the literature for choosing the appropriate usability instrument. Then, this study investigated the usability measurement scales of the well-known mobile application, Malaysia Trip Planner, on the basis of Nielsen’s usability principles. Therefore, this study could provide future research directions and recommendations on improving the attributes of such applications.

Tourism 4.0 technologies and tourist experiences: a human-centered design perspective

Building on the momentum of Industry 4.0 developments in production and manufacturing, the tourism-specific concept of Tourism 4.0 currently fuels visions of similar technology-based transformations towards highly interconnected and phygital systems in the tourism industry. There is an implicit assumption that the technological innovations of Tourism 4.0 work better for the benefits of tourists. However, even marvels of tourism information technology often come with a serious lack of human-centered design. The unprecedented speed of development and implementation of Tourism 4.0 technology further adds to this neglect. In addition, traditional approaches to designing the user experience of interactive systems are now seriously challenged by the disruption of traditional views on the goals of system use, more complex user roles, and the dynamic and hybrid context of the use. The powerful capabilities of Tourism 4.0 technologies allow for the enhancement of interaction with a system and enrichment of the tourist experience itself, providing new ways of assisting in behavior change and even in the long-lasting transformation of the users. However, this also means greater potential for harm. This viewpoint conceptualizes three different effects of interactive system use on technology-mediated tourist experiences—besides goal achievement that impacts satisfaction, effects can be goal-limiting (ranging from distracting to damaging) or goal-surpassing (ranging from enhancing to transforming). This conceptualization is then used to frame the importance of human-centered design for emerging Tourism 4.0 technologies.

"스마트관광 정보기술속성이 지각된 품질, 지각된 가치 및 장소애착에 미치는 영향에 관한 연구"

본 연구는 스마트관광 정보기술 속성을 바탕으로 스마트관광 정보기술 속성이 관광지 선택에 있어서 관광소비자의 지각된 품질 및 가치에 미치는 영향요인과 소비자 지각의 상관관계가 관광소비자의 관광지에 대한 애착에 미치는 영향에 대해서 알아보고 자 하였다. 선행연구를 바탕으로 9개의 가설을 설정하였고, 최근 1년 이내 국내여행지를 경험한 이용자 200명을 대상으로 설문을 실시하였다. 이 후 구조모형방정식을 이용하여 분석을 실시하였다. 연구결과, 스마트관광 정보기술속성의 정보성, 접근성, 개인화 요인 모두 지각된 품질에 유의한 영향을 미쳤으며, 지각된 가치에는 정보성은 채택되었으나, 접근성과 개인화는 기각되었다. 또한 지각된 품질은 지각된 가치에 직접 적인 영향을 미치며, 지각된 품질과 지각된 가치 모두 장소애착에 긍정적인 영향을 미치는 것으로 나타났다. 이와 같은 결과를 통해 스마트관광 정보기술을 이용하여 여행지에서 경험한 지각된 품질과 지각된 가치는 관광지에 대한 장소애착을 형성하게 된다는 것을 알 수 있었다. 또한 스마트관광 정보기술 속성에 미치는 요인들을 확인할 수 있었다. 본 연구는 스마트관광 정보기술 속성과 장소애착 사이에서 지각된 품질, 지각된 가치를 통해 매개효과를 검증하여 기존 스마트관광 정보기술 속성 연구에서 다루지 않은 정보기술속성 요인들이 지각된 품질과 지각된 가치의 매개효과를 통해 종속변수인 장소애착에 대한 영향관계를 밝혔다는 것에 의의가 있다. 마지막으로 본 연구의 결론을 토대로 시사점, 연구의 한계점 및 향후연구에 대한 제언을 제시하였다.

Information Technology in Tourism: Effective Strategies for Communication with Consumers

The study presents an analysis of studies on various aspects of the use of information technology in tourism. Based on an expert survey, the main directions of the development and implementation of information technologies in the field of tourism, as well as information interaction of tourism market entities using modern information technologies, are identified. A communication model is created for using modern information technologies in the tourism industry, operating in a specific system of communication interaction. The main trends in the field of electronic communications of the tourism industry are presented and recommendations for improving the effectiveness of communication strategies are developed.

Digital Economy: Information Technology and Trends in Tourism

This study provides an overview of the state of tourism development over the past twenty years in the field of information technology. It is argued that the knowledge created over the past two decades can be characterized as two distinct epochs - digitalization, which reflected a common understanding of how technology has changed our society and economy, and innovation, which implies the introduction and use of new technologies to develop the industry. Knowledge development in each of these periods, the authors describe the technological environment, the dominant paradigm, major research issues, and influential disciplines and research approaches. In particular, we recognize the transfer of our view of research in the field of information technology in tourism from a predominantly marketing tool for knowledge creation due to new technological conditions such as a smartphone, unmanned aerial vehicle, wearable devices, new connectivity and large volumes of data. Finally, this study discusses possible challenges and our current views on the relationship between information technology and tourism.

Features of application of information technologies in modern tourism

The article deals with the structure of the modern information technology system used in the tourism industry. It is emphasized that the use of information technology in each separate segment of the tourism industry, such as hotels, ticket reservations, the creation of specialized tourist products, is interlinked with all others. The purpose of the article is to reveal the peculiarities of the using of modern information technologies in the tourism industry. It was established that the introduction of information technology in the tourism industry took place in four stages, from the creation of data, through the direct development of information technologies , the development of strategic information systems and the integration of individual IT components in a network of different levels, from local to global. It is revealed that the majority of tourist enterprises use both standard and special software in their activity. For tourism enterprises to carry out marketing activities successfully, the information market offers technologies aimed at the process of automating the accumulation of survey results, planning and developing a marketing strategy. One of the most important elements in the tourism industry is computer reservation systems, which eventually integrated into global booking systems. These systems provide not only transport services, but also hotel accommodation, cruise trips, location information, bus, rail and air connections, exchange rates, weather reports, etc., allowing one to reserve all major components of the tour. Tour operators use several classic approaches to building a reservation system. The features of the market of tourist services, the specific characteristics of the services themselves and the peculiarities of their perception by consumers determine the specifics of marketing in this area. The use of information technologies, in particular the Internet, enables businesspeople and marketers to explore new market opportunities for their travel services, to highlight and explore various market segments (geographic, demographic, professional, organizational, behavioural, etc.). Tracking relevant information can be used to predict the future development of consumer demand and identify new trends in the behaviour of existing and potential customers. The use of geoinformation systems opens up broad prospects for engineering justification and design of new tourist routes and recreational areas, the publication of thematic tourist maps and the creation of web atlases, etc. Thus, thanks to information technologies, a single tourist information space is created that allows all players in the tourist market to quickly receive real information.

ІНТЕГРОВАНИЙ ПІДХІД ДО ПРОФЕСІЙНОЇ ІНШОМОВНОЇ ПІДГОТОВКИ МАЙБУТНІХ ФАХІВЦІВ З ТУРИЗМОЗНАВСТВА

The problem of application of the integrated approach to professional foreign language training of prospective specialists of tourism studies is considered. Content and Language Integrated Learning (CLIL), that is based on the parallel acquisition of professional and linguistic competencies, is covered through the prism of the integrated approach. The main components of the CLIL are: content (the process of knowledge, skill and ability mastering within the subject which is being studied), communication (the development of written and oral meaningful communication), cognition (the development of cognitive skills), culture (cultural knowledge, aimed at understanding of own and foreign culture). The main principles are identified (creativity, orientation towards self-development and self-education, variability, multicultural self-determination of the individual, tolerance, cultural dialogue) and goals (the formation of the coherent picture of the world, new skills and abilities, creative and tolerant individual, moral values, key competencies) of the integrated approach in professional foreign language training of prospective tourism studies specialists.The discipline “Foreign language for professional purpose” for the students of speciality “Tourism” is considered as an integrated course. The sources of integration are language and professional skills and knowledge. The above-mentioned approach allows to combine language and professional material into thematic sections. The inclusion of the thematic sections is aimed at the strengthening of the interdisciplinary connections within the integrated approach.The integrated approach helps to establish interdisciplinary connections with the discipline “Foreign language for professional purpose” and the disciplines of the professional and practical training cycle, namely: “Geography of tourism”, “Tourist country studies”, “Organization of Tours”, “Organization of Excursion Activity”, “Advertising and Information Technologies in Tourism”, “World Recreational Complexes”, “Innovations in the field of hospitality”. It will enable the integration of the acquired knowledge, skills and abilities in the process of foreign language communication during the professional activity of prospective tourism studies specialists.

Progress on technology use in tourism

Purpose With the rapid development and implementation of cutting-edge information technologies in tourism and hospitality, it is necessary to update the progress of technology use in the past 18 years and set up research agenda for future research. By adopting information systems (IS) as a reference discipline, this paper aims to create a literature review of technology and tourism papers around the theme of use. Design/methodology/approach Following the systematic literature review process of Aguinis et al. (2018), 314 papers were downloaded to determine how they applied the concept of technology use. Findings Three themes about technology use emerged: types of processing, organisational use and users. Among various types of technology processing, interactive and online are largely addressed in the tourism and hospitality literature. The organisational use theme explores how the competitive and strategic use of technology provides management support for organisations. There was a large amount of research focussed on direct users, such as individual characteristics, user attitudes and user behaviour. The theories of technology acceptance model and unified theory of acceptance and use of technology have been widely applied in these studies. Originality/value This paper provides a review of key issues which has been discussed in tourism research in relation to technology use. By applying the scheme developed in the IS discipline, this study provides new insights into the development of technology in tourism. In addition, it also gives us the opportunity to suggest a research agenda by identifying research gaps and future research collaboration opportunities between these two fields.

Information Technology in Tourism & Hospitality Industry: A Review of Ten Years’ Publications

Tourism and hospitality industry today, is changing significantly with the application of information technology in its fundamental to strategic activities. It is driven by the competition inherent within the industry as well as the evolving innovative ideas and practices. So, to match the competitive environment and to catch the changing disruption, use of information technology is inevitable. This study reviews the previous research studies related to the information technology (IT) in tourism and hospitality industry with the aim of assessing the recent changes and applications of IT in the industry. Particularly, seven major tourism and hospitality journals published in the last 10 years are reviewed which included 64 research articles relevant to IT in tourism and hospitality industry. The content analysis of the articles is categorized into three major themes, namely: fundamental purpose, internal business process or process redesign and value creation & competitive advantage. The study showed that IT in tourism and hospitality industry is most commonly used in fulfilling information need, studying behavior & performance, managing operation process and innovation process. The use of IT in promotion & marketing, customer management process and value creation & competitive advantage is yet to be explored.

Tourism information technology research trends: 1990-2016

Purpose The advancement of data analysis tools makes analyzing a huge amount of literature possible. This paper aims to identify tourism information technology research trends with the assistance of Toolkit for Academic Research (CATAR) to answer two research questions: the status of tourism information technology (IT) articles published in these selected journals from 1990 to 2016, and whether the number of Tourism IT articles is increasing or decreasing, and the main research topics studied in these articles from 1990 to 2016, and whether those have shifted over the 27 years. Design/methodology/approach Selected keywords identified by researchers that were used to extract Tourism IT articles published in Web of Science database. CATAR was used to carry out two analyses, namely, overview analysis and breakdown analysis. Overview analysis is performed to apply citation analysis to identify the general trend and the most cited reference of Tourism IT research represented by the selected articles. Breakdown analysis is based on bibliographic coupling (BC) analysis. Findings The number of Tourism IT publications grew rapidly in the second half of the 2000s, as mobile phones with touch screens became increasingly popular. It signals changes in the way of information searching behaviors. A total of 769 authors from 44 countries contributed to Tourism IT research. The USA, China, UK and Australia are the countries contributing the most. Six subject areas were revealed, namely, the interaction of people and organization; interaction of people and information; interaction of people and technology; technological implementation; the interaction of organization and information; and interaction of organization and technology. Research limitations/implications The major limitation of this study must be considered – the use of data merely derived from WoS database. The BC analysis makes a comparison between references of the given articles. This analysis requires the citation sources with better data quality, which is mainly based on the accuracy and standardization of databases. WoS is the database currently fit this requirement. The emergence of the new citation tools will enable scholars to pull data from new databases and to clean the data. Incorporating data from those new databases will reveal more accurate and comprehensive picture of Tourism IT research trend. Originality/value This paper revealed the research trend and major research subject areas of Tourism IT research for the past 16 years. The results can assist scholars to quickly grasp the Tourism IT research. This paper also provides an alternative approach to conduct literature review with computer-assisted analysis program.

A comparison of the development of tourism information technologies between China and the United States

This viewpoint discusses the status, the issues, as well as the future development of different information technologies in tourism and hospitality in China and the United States.

스마트관광 경쟁력 강화를 위한 스마트관광 만족 결정요인에 관한 연구

Smart tourism, which results from the combination of tourism and information communication technology (ICT), is recognized as an important concept that includes tourist behavior, tourism ecosystems, and customer performance. This study investigates the antecedents affecting customer satisfaction with smart tourism, which have received considerable attention in recent years. Specifically, the purpose of this study is to explore the relationships between smart tourism information technology attributes (informativeness, accessibility, interactivity, and personalization), the perceived quality of tourism destination attributes (5A's), and tourist satisfaction with smart tourism. A survey was conducted to Seoul tourists who had experienced smart tourism using information technology. The results of the analysis show that the smart tourism information technology attributes had significant effects on the perceived quality of tourism destination attributes and tourist satisfaction with smart tourism. Based on this study, we examined the smart tourism information technology and smart destination attributes of Seoul as a smart tourism destination and tried to analyze the smart tourism competitiveness of major cities in the world.

ESSENCE OF INNOVATIVE POLICY OF RECREATION-TOURISM SPHERE DEVELOPMENT

Urgency of the research. The need to improve the ter-minology of the recreation and tourism sector is due to the emergence of new forms of business organization and the emergence of innovative institutions that significantly affect the processes of socio-economic development. Target setting. There is a scientific problem with the disclosure of the content of innovation in tourism, the innova-tion policy in the recreation-tourism sector, the definition of the innovation policy components, the mechanisms for its formation and implementation. Actual scientific researches and issues analysis. The literature reflects the evolution of the concept of "innovation in tourism." There are typologies and examples of such innovations. The examples of application of the latest innova-tive technologies at the Ukrainian tourism market are ana-lyzed and presented. Uninvestigated parts of general matters defining. The accumulated theoretical material requires the synthesis and development of methodological recommendations for the formation and implementation of innovation policy in the rec-reational and tourist sector of Ukraine. There is not a single standardized definition of innovation and innovation policy in tourism in the scientific community. The research objective. To reveal the meaning of the definitions: "Innovations in tourism", "Innovation policy in the recreation-tourism sphere". To generalize existing typologies of innovations in tourism. Identify the main factors hampering the implementation of information technology in the recrea-tion-tourism sector of Ukraine. To reveal the main directions of information support of the innovation policy realization process in the recreation-tourism sphere. The statement of basic materials. The article presents the existing definitions of the terms "innovation in tourism", "innovation policy in tourism". The author's interpretation of these terms is given. The existing classification of innova-tions in tourism is generalized. Examples of such innovations are given. The most common information technologies of-fered for use in tourism are presented. These factors re-strain the effective implementation of information technology in tourism. Conclusions. The effectiveness of state innovation poli-cy can be estimated by the impact on the pace of entrepre-neurship, the level of harmonization of innovation policy in society and stimulation of scientific development.