Total Quality Management Practices Research Articles

Impact of TQM Practices on SMEs Performance in Pakistan: Information Technology Turbulence as a Moderator

The purpose of this paper is to investigate the impact of Total Quality Management (TQM) practices on the performance of Small and Medium Enterprises (SMEs) in Pakistan. This study considered how Information Technology Turbulence (ITT) by acting as a moderating factor in the era of technological advancements influenced the firm’s performance. The study compared the export performance of SMEs in the sports goods manufacturing sector over the last five years till 2021. About 361 questionnaires were chosen at random for study those were distributed and personally collected, the collected data analysed by using the Partial Least Squares Structural Equation Modelling (PLS-SEM). The research indicated that ITT moderated the association of practicing features of TQM as a major player with the SMEs’ performance. These revelations provided a better understanding of how TQM practices together with ITT affected SME performance, which is beneficial for researchers and policymakers. The researcher used a quantitative approach based on cross-sectional data. The conceptual model in this study intends to propose TQM practices as exogenous and ITT as a moderating variable on the performance of SMEs. This study will be useful for people in strategic positions to make decisions by providing a working ground on factors significance to enhance the SMEs’ performance.

Impact of Total Quality Management Practices on Sustainability And Company Performance: A Case Study of Miro Forestry Company Ltd in Mile 91, Sierra Leone

Organizations globally are increasingly adapting to dynamic business environments, where management must consistently identify strategies to maintain or enhance competitive advantage. Total Quality Management (TQM) has emerged as a critical approach for manufacturing firms seeking to improve operational efficiency and effectiveness. Although previous research has explored the relationship between TQM practices and organizational performance, the findings have been inconclusive, signaling the need for further investigation. Notably, in Sierra Leone, limited research exists on the effect of TQM on the performance of manufacturing firms, revealing a knowledge gap. This study addresses this gap by examining the impact of TQM practices on the performance of manufacturing firms in Sierra Leone, with a specific focus on Miro Forestry Company Ltd. The main objectives of the study are to: (1) assess the impact of customer focus on organizational performance, (2) evaluate the role of top management commitment in enhancing performance, (3) examine the effect of continuous improvement on performance outcomes, and (4) determine the influence of employee involvement on organizational performance. The study employed a descriptive quantitative research design. A sample of 121 employees was selected from a target population of 400 using stratified random sampling. Data were collected through self-administered questionnaires and analyzed using SPSS alongside correlation analyses to assess relationships between variables. The findings were presented using figures and tables. Results show that TQM practices, which mainly involve customer focus, top management commitment, continuous improvement, and employee involvement were found to positively impact organizational performance. Customer focus significantly enhances customer satisfaction, while top management commitment and continuous improvement contribute to overall performance. Employee involvement also positively influences performance outcomes. The study recommends that companies should foster a robust organizational culture characterized by trust, respect, and a shared sense of purpose. Additionally, continuous improvement should remain a central focus to sustain performance. Management is also advised to prioritize quality management by motivating employees and offering incentives to support TQM initiatives.

Adaptive AI Alignment: Established Resources for Aligning Machine Learning with Human Intentions and Values in Changing Environments

AI Alignment is a term used to summarize the aim of making artificial intelligence (AI) systems behave in line with human intentions and values. There has been little consideration in previous AI Alignment studies of the need for AI Alignment to be adaptive in order to contribute to the survival of human organizations in changing environments. This research gap is addressed here by defining human intentions and values in terms of survival biophysics: entropy, complexity, and adaptive behavior. Furthermore, although technology alignment has been a focus of studies for more than thirty years, there has been little consideration in AI Alignment studies of established resources for aligning technologies. Unlike the current focus of AI Alignment on addressing potential AI risks, technology alignment is generally focused on aligning with opportunities. Established resources include the critical realist philosophy of science, scientific theories, total quality management practices, technology alignment methods, engineering techniques, and technology standards. Here, these established resources are related to the alignment of different types of machine learning with different levels of human organizations. In addition, established resources are related to a well-known hypothetical extreme example of AI Misalignment, and to major constructs in the AI Alignment literature. Overall, it is argued that AI Alignment needs to be adaptive in order for human organizations to be able to survive in changing environments, and that established resources can facilitate Adaptive AI Alignment which addresses risks while focusing on opportunities.

Total quality management practices among women shea processors: Implication for job performance and household expenditure

Total Quality Management (TQM) is a strategic framework for the continuous improvement of an organisation's practices to achieve overall performance. In the food industry, TQM practices remain inevitable as far as quality remains a benchmark for sustained competition and customer satisfaction. Small businesses like shea processing require continuous improvement, value addition and quality assurance to guarantee access to lucrative and international markets. This could be realised through TQM implementation. However, there is a dearth of studies on the relevance of TQM practices on the performance of shea processors in the literature particularly in the Ghanaian context. Therefore, this study explored TQM implementation and its impact on small-scale women shea processors which is rare in the literature but of utmost importance. Cross-sectional data were obtained from 120 shea processors using a multi-stage sampling. The Seemingly Unrelated regression and Structural Equation Modelling were used to analyse the data. The study revealed that socioeconomic characteristics (age, education, experience, off-farm job, paid labour), sources of shea nut characteristics (self-collect, value of shea nut collected/purchased) and sales outlet characteristics (big processors) had heterogenous effect on the implementation of various TQM practices. Positively, all the TQM practices had covariance relationships. Further, the implementation of TQM practices such as training and development, innovation and customer focus had diverse positive effects on the number of customers and workers employed, while the number of customers per production had a positive effect on the household expenditure of processors.

Analysis of Influence of Total Quality Management on Performance of Parastatals in Kenya

From competitive and survival perspectives, the ability to identify dynamics in an environment and timely respond by choosing convenient management approaches, is vital in prosperity of parastatals. Universally, Total Quality Management is one of emerging management trends that ensure this. There is limited evidence linking these in Africa, and specifically in Kenya. From several performance reports including 2021/2022, performance of some parastatals in Kenya is below average (2.40). They register low performance regularly thus implying inadequate total quality management practices. Past studies investigated effect of individual constructs of total quality management leaving composite effect unattached. This study sought to analyze impact of total quality management on performance of parastatals and was guided by resource based View theory. Census approach was applied with 34 as target population, 102 respondents, out of which 12 respondents were for sampling after cluster technique and 86 for actual study. Questionnaires were administered for data harvesting and were analyzed using descriptive statistics. Content analysis ensured validity while Cronbach’s alpha tested reliability. Reliability results shows coefficient of 0.818 implying that the instrument was reliable. The findings reveal that TQM had 71.7% significant effect on performance. The study concludes that total quality management has a significant and positive effect on the performance of parastatals in Kenya and recommends that parastatals in Kenya should embrace as a useful strategy for enhancing performance.

Does total quality management mediate the relationship between Industry 4.0 and business sustainability in private hospitals?

PurposeThe paper aims to study the influence of Industry 4.0 technologies on the business sustainability of private hospitals by focusing on the mediating role of total quality management practices in private hospitals in the West Bank.Design/methodology/approachData from the top and middle managers of private hospitals in the West Bank regions of Palestine were collected through a questionnaire assessed for validity and reliability. Furthermore, we used the structural equation modelling technique of partial least squares for the data analysis.FindingsThe findings confirm that Industry 4.0 technologies do not affect business sustainability. The findings also emphasise the association between Industry 4.0 technologies and total quality management philosophy, and total quality management completely mediates the relationship between Industry 4.0 and business sustainability.Practical implicationsThis study provides practical implications for achieving the hospital sector's sustainability by merging Industry 4.0 technologies with total quality management practices, which provides valuable insights into the hospital's policies and practices and individuals vital to data exchange and policy enforcement within the sustainability of organisations.Originality/valueThis study is one of the first to investigate the combined effects of Industry 4.0 technologies, total quality management and business sustainability in the healthcare industry following the COVID-19 outbreak. This research is one of few empirical works exploring the interface between Industry 4.0 technologies and total quality management in developing countries, specifically Palestine.

Total quality management practices, organisational culture and firm performance; service or product innovation

The study determines how total quality management practices and good organizational culture will enhance operational performance in the banking sector in Ghana. The study is explanatory research design in nature. Taking the time frame of the study and the need to bring out a finding reasonable for generalization, the researcher selected a sample of 153. The findings of the study establish that total quality management has a positive and significant effect on service product innovation. Organizational culture has a positive and significant effect on service product innovation. Service product innovation has a positive and significant effect on firm performance. Organizational culture has a positive but insignificant effect on firm performance. Total quality management has a positive and significant effect on firm performance. The study further revealed that service product innovation positively and significantly mediates the relationship between total quality management and firm performance. The study finally assessed the mediating effect of service product innovation on the relationship between organizational culture and firm performance and the findings of the study indicate that service product innovation positively and significantly mediates the relationship between organizational culture and firm performance. How Total Quality Management practices and good organizational culture influence operational performance in the banking sector in Ghana.

Total quality management, supplier quality and operational efficiency in the public health sector in the Upper East Region of Ghana

The purpose of this study was to examine the role that Total Quality Management (TQM) plays in ensuring operational efficiency via supplier quality in public health sector in the Upper East Region. Specifically, the study examined the effect of TQM on supplier quality; effect of TQM on operational efficiency; effect of supplier quality on operational efficiency and finally assessed the mediating role that supplier quality plays in the relationship between TQM and operational efficiency within these health sectors in the Upper East region. Structured questionnaire was utilized to solicit primary data from the study’s respondents. The selection of 174 sampled respondents from the total population of 352 public health facilities were done using a simple random sampling procedure. Also, version 24 of the IBM SPSS software and the SmartPLS model was utilised to process the data. The demographic characteristics of the respondents were analysed with the help of descriptive tools such as means and standard deviation, while inferential statistical tools was employed in testing the cause-and-effect hypothesised relationships between the variables. The findings revealed that total quality management had a positive significant effect on supplier quality. Likewise, the objective two showed that total quality management had a positive statistically significant effect on operational efficiency. The third objective showed that supplier quality had a positive statistically significant effect on operational efficiency, and the fourth research objectives revealed a positive statistically significant mediating effect of supplier quality in the relationship between total quality management and operational efficiency. The study recommended that, management of health facilities within the Upper East region should emphasize on putting measures in place to ensure the improvement of their TQM practices to help set standard that will ensure that suppliers goods and services conform to quality standards

Analysis of Knowledge Management and Total Quality Management Implementation: A Study on Indonesian Small and Medium Enterprises

This study deals specifically with analyzing the implementation of Knowledge Management (KM) and Total Quality Management (TQM) in Small and Medium Enterprises (SMEs) in Indonesia. The purpose is to analyze the implementation of KM Elements and TQM Practices in SMEs in Indonesia and identify the challenges faced by SMEs in Indonesia in implementing TQM and KM. This article is based on information about SMEs in Indonesia that are recorded in the digital ecosystem of 27 million in December 2023. . The primary and secondary data collected were analyzed using content analysis techniques with a qualitative approach. The results show that the most applied Knowledge Management Elements (KME) are "Knowledge Application" and "Knowledge Acquisition" and the most applied Integrated Quality Management (TQMP) practices by SMEs in Indonesia are "Continuous Improvement". Keywords Total Quality Management, Knowledge Management, TQM practices, KM elements, Indonesian Small and Medium Enterprises

Assessment of Total Quality Management Practices on Sustainable Food Security Project in Nigeria

Most developing nations encountered various challenges due to unsustainable food security projects, despite huge financial commitment and time invested on food sustainability, the impact is not really sufficient. This raises a concern to conduct a study on how total quality management practices affects sustainable food security project in Nigeria, This study adopted a survey research design, using a structured questionnaire. A formular developed by Cochran was used to determine the sample size of 246 farmers from the North-Western state of Nigeria. The data collected were analyzed using percentage distribution statistics and multiple Regression analysis. The findings revealed that, there was a significant relationship (R2 = 0.401; p<0.05) between leadership commitment and measurement index on food accessibility. From the findings of the study, it was discovered that effective leadership commitment and measurement could enhance food accessibility in Nigeria Therefore, it could be concluded that government developing policies based on farmers input could promotes food security in Nigeria.

Total Quality Management Practices and Customer Satisfaction in Hotel Industry: A Case Study of Selected Hotels in Makindye Division, Kampala District

Total Quality Management Practices and Customer Satisfaction in Hotel Industry: A Case Study of Selected Hotels in Makindye Division, Kampala District

Impact of total quality management practices on competitive advantage in Jordan's private higher education institutions

This study aims to determine whether both soft and hard total quality management (TQM) practices influence the creation of competitive advantage in private higher education institutions in Jordan. Primary data were collected through a questionnaire from a sample of 108 academics working in these institutions, using convenience sampling. Descriptive statistics, such as mean and standard deviation, were used to describe the sample. The study employed multiple linear regression analysis, which revealed that both soft and hard TQM practices have a significant positive impact on creating a competitive advantage. The study recommends further research on the role of soft and hard TQM practices, particularly in the business environments of developing countries in the Middle East, with a focus on the manufacturing industries.

Total Quality Management Lean Practices and Firm Performance: Integrated Approach Using MBNQA Criteria in the Thai Automotive Industry

Abstract In an increasingly competitive global automotive landscape, the strategic integration of Total Quality Management (TQM) and Lean Practices (LP) has emerged as a crucial determinant of operational excellence and sustained organizational performance. Grounded in empirical evidence from the Thai automotive sector, this study explores the intricate synergies between TQM with Malcom Baldrige National Quality Award (MBNQA) dimensions, lean implementation, and firm performance. This study employs the quantitative research method, where the measurement scales for each construct were adopted from the literature and reviewed by academics. Data were collected from 854 manufacturing firms in Thailand through a mail survey method. This study applied a two-step structural equation modeling (SEM) process. The findings reveal a robust direct effect of TQM (leadership, strategy planning, customer and workforce focus) on firm performance, underscoring its pivotal role. Notably, TQM also exhibited a substantial indirect effect on business performance, mediated sequentially through lean practices including continuous flow, 5S, and total preventive maintenance. Lean practices similarly demonstrated significant direct and indirect effects on firm performance. Collectively, the combined effects of MBNQA and lean practices on firm performance was also observed, substantiating their complementary contributions. These findings hold significant implications, both from an academic and a practical standpoint. From a theoretical perspective, this research enriches the discourse by providing empirical insights into the mediating roles of lean practices, elucidating the paths through which TQM's performance-enhancing effects can be transmitted. Concurrently, the magnitude of the impact these practices have on firm performance underscores their practical relevance, and insights derived from this study could play a key role in guiding automotive firms and suppliers to align critical components to drive performance excellence.

Assessing the Dynamic Impact of Total Quality Management (TQM) Practices on Organizational Performance: A Critical - Review

Assessing the Dynamic Impact of Total Quality Management (TQM) Practices on Organizational Performance: A Critical - Review

IMPACT OF IMPLEMENTATION OF TOTAL QUALITY MANAGEMENT (TQM) PRACTICES IN HIGHER EDUCATION

The fast advancement of rivalry in advanced education expects to offer better quality instructive types of assistance than buyers and possible purchasers, in particular understudies and planned understudies. To accomplish the goal, executing All out Total Quality Management (TQM) rehearses in advanced education is urgent for laying out an competitive advantage and upgrading execution. This study plans to assess the use of TQM rehearses in accomplishing competitive advantage and further developing execution inside advanced education. Utilizing straightforward irregular testing and examining information with SmartPLS, the review included 89 respondents. The discoveries affirm all examination hypothesess: the impact of TQM rehearses on competitive advantage, the impact of TQM rehearses on organizational performance, the effect of competitive advantage on Organizational Performance, and the job of competitive advantage as a halfway middle person in the connection between TQM rehearses and organizational performance. These outcomes are supposed to give significant experiences to chiefs on the significance of executing TQM practices to make competitive advantages and further develop execution in advanced education.

The Relationship Between Total Quality Management and Customer Satisfaction Through the Mediation of Employee Performance

The increasing competition in the global market, driven by globalization and technological advancements, has caused many companies to face challenges in maintaining their market position. As a result, effective quality management systems are essential to enhancing employee performance and delivering high-quality products and services to satisfy customers. This study aims to analyze the effect of Total Quality Management (TQM) implementation on employee performance, the influence of employee performance on customer satisfaction, and the mediating role of employee performance between TQM and customer satisfaction. The research was conducted on companies certified with ISO 9001:2015, using questionnaires filled out by 80 respondents. Data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). The results indicate that TQM significantly improves employee performance, positively affecting customer satisfaction. Additionally, TQM directly enhanced customer satisfaction, with employee performance as an effective mediator in this relationship. These findings suggest that improving TQM practices and employee performance can substantially increase customer satisfaction. The study provides recommendations for companies in Indonesia to optimize TQM implementation, aiming to enhance both employee performance and customer satisfaction.

The effect of total quality management practices on supply chain performance in the automobile industry

The Pakistan Industrial Technical Assistance Center (PITAC) and Pre-Start of Sales Quality Clinic (PSQC), which are all government-run organizations, failed to fulfill their responsibilities in modernizing the Pakistani automobile manufacturing industry. The automobile industry in Pakistan is one of the most significant industrial sectors, contributing approximately 3% of the country’s GDP and PKR 50 billion. Previously, scholars have discussed the use of TQM practices in different contexts, but this topic has been investigated less in the automobile industry. Furthermore, there are gaps in the literature regarding the relationships among top management commitment, customer focus, supplier quality management, human resource management and supply chain performance (SCP). The current study was designed to measure the impact of total quality management practices (TQMPs) on SCP of the automobile industry in Pakistan. Quantitative research was conducted, and a survey-based questionnaire was administered using a random sampling technique. Data from 155 senior managers representing the outlets of the automobile industry in Pakistan were analyzed using Smart PLS 4. Top management, customer focus, supplier quality, and human resource management are significant antecedents of SCP in Pakistan's automobile industry. This research addressed gaps in the supply chain literature and contributed significantly to the body of knowledge. We recommend that policymakers and practitioners implement practices to advance the SCP of the automobile industry in Pakistan. The study has novelty as unexplored area in literature was discussed by its findings. Policy and managerial implications of this research are significant to contribute to literature. The limitations of this research are discussed to provide significant insight for future directions.

The Role of Total Quality Management in the Pharmaceutical, Food, and Nutritional Supplement Sectors.

Total Quality Management (TQM) is a holistic approach widely adopted across industries to ensure quality control and management. This document examines TQM practices in the pharmaceutical, food, and nutritional supplement sectors, highlighting their vital role in public health, sustainability, and consumer acceptance. By analyzing the literature and case studies, the article demonstrates how TQM significantly ensures product safety and quality. Real-world examples and empirical evidence showcase the benefits of TQM methodologies, from rigorous quality control to efficient management processes, helping to meet and exceed regulatory standards. The article also underscores TQM's critical role in addressing sustainability challenges, integrating eco-friendly practices, reducing waste, and optimizing resources. Furthermore, TQM fosters consumer trust and loyalty through transparency, continuous improvement, and responsiveness to feedback, building lasting business-customer relationships. In conclusion, this manuscript illuminates TQM's multifaceted impact on the pharmaceutical, food, and nutritional supplement sectors, presenting it as a pivotal framework for safeguarding public health, promoting sustainability, and enhancing consumer acceptance in a dynamic global landscape.

Impact of modern technological methods of knowledge management and total quality management on the performance of educational colleges faculty: A case of Jordan

This research investigates the impact of modern technological methods of knowledge management (KM) and total quality management (TQM) on the performance of faculty members in educational colleges in Jordan. Drawing on a survey conducted with 306 faculty members, the study examines the influence of technology on teaching methodologies and academic quality within the Jordanian higher education context. The study utilizes the Technology Acceptance Model (TAM) to back up the modern technological methods of knowledge management (KM) and total quality management (TQM) models. The findings reveal a generally positive perception among respondents regarding the beneficial effects of modern technological tools on teaching effectiveness, collaboration, and innovation. Additionally, technology-enhanced TQM practices were found to contribute to improvements in curriculum design, student engagement, and administrative processes. Regression and correlation analyses support significant relationships between technology-enabled KM and TQM practices and faculty performance, highlighting the transformative role of technology in shaping the future of higher education in Jordan. Recommendations are provided for educational institutions to enhance the integration of technology and foster a culture of innovation and continuous improvement among faculty members.

A Relational Study of the Total Quality Management Practices and the Establishment of an Effective Learning Environment

Although there is some literature on the use of Total Quality Management (TQM) in education, there is a lack of research on its impact on creating an effective learning environment in the Arab region. This study aims to identify the best practices of TQM as a leadership style and to understand the key characteristics of an effective learning environment influenced by these practices. The study used a quantitative approach by administering a survey to 45 principals/vice principals, with 560 teachers randomly selected to respond. The results indicate that TQM practices are positively implemented to support the school learning environment, but their effects vary depending on how they are implemented. Further research is needed in this area.