Total Quality Management Practices Research Articles

A Critical Analysis of the Theory and Practice of Total Quality Management in the Context of Saudi Consolidated Electric Company

A Critical Analysis of the Theory and Practice of Total Quality Management in the Context of Saudi Consolidated Electric Company

The mediation role of innovation in the relationship between total quality management and performance of small and medium scale enterprises

PurposeThis study examined the mediation-moderation role of innovation and market dynamism in the association between total quality management (TQM) practices and the performance of small and medium-scale enterprises' (SMEs') performance with empirical evidence from sub-Saharan Africa.Design/methodology/approachUsing a questionnaire, the research model developed was tested with responses from 203 owners and managers of SMEs in Ghana. The analyses were done using Statistical Package for the Social Sciences (SPSS) and Smart Partial Least Squares Structural Equation Modeling (PLS-SEM).FindingsThe innovation initiatives partially and fully mediated the relationship between TQM practices and the performance of SMEs. Also, the indirect effect of TQM practices of SMEs on performance through innovation initiatives was negatively moderated by market dynamism.Practical implicationsThe study contributes to the TQM literature by validating the indirect and direct relationship between TQM practices and performance in the context of SMEs in a developing region.Originality/valueThis paper presents a novel understanding of the relationship between TQM and SMEs in developing regions of the world. The paper serves as a guide for SME owners and managers to improve the performance of their organizations through TQM practices.

Total quality management practices, organizational productivity, and competitiveness of AI companies in Zhejiang Province, China: Basis for sustainable growth

Total quality management practices, organizational productivity, and competitiveness of AI companies in Zhejiang Province, China: Basis for sustainable growth

The role of total quality management in enhancing customer satisfaction in Gulf Cooperation Council (GCC) countries

This study examined the role of Total Quality Management (TQM) practices, specifically continuous improvement, customer focus, process management, and employee engagement, in advancing sustainability and enhancing customer satisfaction in the telecommunications sector, focusing on three firms in Gulf Cooperation Council (GCC) countries. Secondary quantitative data from quarterly reports (2019–2023) were analyzed using descriptive, correlation, and regression methods with STATA software.•The findings indicated an increase in net promoter score over the study period, reflecting firms' commitment to addressing changing customer needs.•Employee engagement and process management had a positive and statistically significant effect on customer satisfaction.•Integrating TQM practices to enhance customer satisfaction in telecommunications.

Exploratory study of the influence of the adoption of total quality management on the level of neonatal mortality in Moroccan hospitals

ABSTRACT The objective of this research was to investigate the impact of the adoption of total quality management (TQM) practices on neonatal mortality rates within Moroccan hospitals. An exploratory qualitative methodology was adopted. The dataset comprised qualitative inputs from 12 face to face interviews with hospital management staff and associated stakeholders. The study revealed several factors affecting the adoption of TQM practices in Moroccan hospitals, including human resource constraints, financial and material resource deficiencies, lack of leadership, and gaps in the quality of services provided. Moreover, while TQM practices significantly influence neonatal mortality rates, other external factors, such as accessibility to hospitals, infrastructure, and patient care quality, also play crucial roles. There’s a clear intertwining of neonatal mortality rates with the broader healthcare management dynamics. The findings underscore the need for Moroccan hospitals to adopt a comprehensive approach to TQM. This not only involves addressing internal managerial and operational challenges but also considering broader systemic issues within the healthcare ecosystem. Embracing TQM holistically could pave the way for improved neonatal care outcomes and reduced mortality rates. Additionally, understanding patient perspectives, especially those of pregnant women and recent mothers, can further enhance the quality of healthcare delivery in the region.

The Relationship of Total Quality Management Practices and Project Performance with Risk Management as Mediator: A Study of East Coast Rail Link Project in Malaysia

The study’s main aim is to investigate the relationship between the influence of effective risk management as a mediator among the relationship of Total Quality Management (TQM) practices and project performance in the East Coast Rail Link (ECRL) project in Malaysia. The problem statement on the implementation and barriers of TQM practices with risk management as a mediator would affect the project performance in terms of cost, delay, safety issues, QAQC, and project sustainability. The Multivariate Analysis was performed using SPSS ver27 software. Results of hypotheses indicated that relationships between human resource management and service quality were insignificant while relationships between process management, technology, leadership, and strategic planning were significant to project performance. Furthermore, risk management as a mediator was found to influence the relationships. The results indicated that adopting relevant dimensions of the TQM practices can enhance the project performance in construction projects.

The Impact of Total Quality Management on Supply Chain Management in Five-Star Hotels in the Kingdom of Saudi Arabia

The research investigates the impact of Total Quality Management (TQM) on Supply Chain Management (SCM) in five-star hotels in Saudi Arabia, focusing on how integrating TQM principles can enhance operational efficiency, reduce costs, and improve customer satisfaction within the hospitality sector. The study emphasizes the convergence of TQM and SCM, highlighting continuous improvement, a culture of quality, and customer satisfaction as key impacts of TQM on SCM. TQM encourages organizations to evaluate and enhance processes continuously, leading to more streamlined and efficient supply chains. The integration of TQM principles into SCM processes aims to achieve higher levels of customer satisfaction, improved product quality, reduced costs, and increased operational efficiency. Several challenges in implementing TQM in Saudi five-star hotels are identified, including communication barriers, resistance to change, and resource constraints. The study proposes a comprehensive strategy for successful TQM and SCM integration, emphasizing leadership commitment, employee involvement, and the use of advanced technologies for real-time data sharing and performance monitoring. The findings are significant for hotel managers and decision-makers, providing evidence-based recommendations for implementing TQM principles to optimize supply chain processes. By adopting TQM practices, five-star hotels in Saudi Arabia can enhance their operational performance, achieve cost optimization, and ensure high levels of customer satisfaction, ultimately gaining a competitive advantage in the dynamic hospitality industry.

Mitigating the environmental concerns through total quality management and green manufacturing practices.

This study seeks to explore the intricate relationship between total quality management (TQM) and environmental performance (EP), incorporating the mediating role of green manufacturing practices (GMPs). Additionally, the study examines the moderating impact of environmental strategy on the connections between GMPs and EP. Data were collected through a questionnaire distributed to managers of manufacturing small and medium-sized enterprises (SMEs) and were subjected to analysis using structural equation modeling. The results reveal a positive and significant impact of TQM on EP. Furthermore, the findings suggest that GMPs partially mediate the association between TQM and EP, while the anticipated moderating effect of environmental strategy between GMPs and EP is also supported in this study. These outcomes hold valuable implications for enhancing the environmental performance of SMEs through the integration of TQM and GMPs. It is important to note that this research exclusively focuses on manufacturing SMEs; therefore, future studies should extend their examination of this concept to other industries. Additionally, the study's findings provide a valuable roadmap for SME administrators aiming to elevate their environmental performance.

TOTAL QUALITY MANAGEMENT AND ITS RELATIONSHIP TO ADMINISTRATIVE INFORMATION SYSTEMS

Total Quality Management (TQM) is an integrative philosophy aimed at continuously improving the quality of products, services, and processes within an organization. TQM emphasizes customer satisfaction, process optimization, and a commitment to excellence at all levels of the organization. Administrative Information Systems (AIS) play a crucial role in supporting TQM initiatives by providing accurate, timely, and relevant information necessary for decision-making and performance assessment. This abstract explores the relationship between TQM and AIS, highlighting how AIS can enhance TQM implementation. The integration of AIS within TQM frameworks facilitates the efficient collection, processing, and dissemination of data, enabling organizations to monitor quality metrics effectively, identify areas for improvement, and implement corrective actions promptly. The synergy between TQM and AIS leads to improved organizational performance, enhanced customer satisfaction, and a culture of continuous improvement. By leveraging AIS, organizations can achieve better alignment of their strategic goals with quality objectives, foster a data-driven decision-making environment, and sustain long-term competitive advantage. This study underscores the importance of AIS in TQM practices, emphasizing that the successful implementation of TQM relies significantly on the robust support of comprehensive administrative information systems.

Total quality management implementation practices and customer satisfaction: the role of innovative employee behavior and employee empowerment

This study shed additional understanding on how Total Quality Management (TQM) practices affect customer satisfaction through the innovative behavior of employees. Based on quantitative data from the 5 Teaching Hospitals in Ghana, this study employed a multistage sampling procedure to analyze the relationship between innovative employee work behavior and total management commitment, Training and Education, Performance Management System, Supplier Management, and innovative employee work behavior. We find that these relationships are positive and that the relationship between TQM practices and customer satisfaction is mediated by innovative employee work behavior. In addition to theoretical contributions to the field of TQM and healthcare systems, these results have managerial implications for hospital professionals who work at prioritizing the adaptation of TQM practices.

Perceived Staff Motivation on the Adoption of Total Quality Management Practices in Nigeria

This study explores the relationship between employee motivation and the effective adoption of Total Quality Management (TQM) within modern organizational contexts in Nigeria. TQM, renowned for its all-encompassing strategy for continual enhancement, is widely recognized for its positive impact on product and service quality, employee involvement, and overall organizational effectiveness. Despite these well-documented benefits, the pivotal role of motivation in cultivating a TQM culture represents a critical yet insufficiently examined dimension. This study adopts a quantitative method using a closed-ended self-administered questionnaire to investigate the connections between motivation and TQM. The research focuses on assessing the levels of employee motivation within organizations practising TQM principles. It examines the resulting impact on various TQM dimensions, such as employee involvement and service quality. The findings revealed that staff motivation through intrinsic motivation and extrinsic motivation significantly affects the involvement of employees and the service quality of the selected deposit money banks in the Ilorin metropolis. The findings of this research highlight the importance of motivation in influencing TQM practices. Organizations should be mindful of the balance between intrinsic and extrinsic motivators to foster a work environment that promotes long-term commitment and performance. Practically, the results can guide organizations in developing and implementing strategies to motivate staff in a way that supports the successful implementation of TQM practices. The findings contributed significantly to the existing body of knowledge by elucidating the critical role motivation plays in shaping TQM practices.

Total Quality Management Practices and Firm Performance in Non-Governmental Organizations in Nairobi City County, Kenya

Total Quality Management Practices and Firm Performance in Non-Governmental Organizations in Nairobi City County, Kenya

Impact of Total Quality Management Practices and Work Life Balance on Employee Satisfaction: A Case Study of a Private Hospital in Jordan

The main aim of the study was to investigate the impact of TQM and work-life balance on employee satisfaction in a private hospital in Jordan. The questionnaire survey method is used to collect the primary data for this study. The study employed a battery of statistical analyses undertaken with the use of the SPSS software, including correlation analyses, as well as simple and multiple regression analyses, for the purpose of testing the study hypotheses. Knowledge dimensions have been proven to influence the dependent variable (employees’ satisfaction) positively. There is a significant impact of strategy on employee satisfaction. In addition, no significant impact of the workforce on employee satisfaction. WLB has a noteworthy impact on employees’ satisfaction in the Specialty Hospital. The study recommendation in hospitals, all staff members must comprehend management strategies and responsibilities.

Success Factors of Total Quality Management (TQM) Practices: A Case Study of University of Technology and Applied Sciences (UTAS) in the Sultanate of Oman

The aim of this study is to examine the Total Quality Management (TQM) procedures at the University of Technology and Applied Science (UTAS). This involves assessing variables such as top management commitment, continuous improvement, employee development and empowerment, and strategic management. Subsequently, the study seeks to determine the essential success factors for implementing the TQM system at UTAS. A questionnaire was created involving TQM at a higher education institution in Oman, specifically focusing at UTAS. It consists of demographic information, top management commitments, continuous improvements, employee development and empowerment, and strategic management. As part of the study's convenient sampling technique, 300 fully completed questionnaires from seven Colleges of Technology functioning within UTAS were gathered. The TQM procedures were evaluated in conjunction with factor analysis which was conducted using the t-test. The survey reveals that there is a significant relationship between TQM practices and top management commitment, continuous improvement, employee development and empowerment, and strategic planning. The study highlights quality as the most crucial method in higher education, sheds light on the essential success factors for implementing TQM at UTAS and provides future improvements in various areas of operations for UTAS.

Enhancing Organizational Sustainability: The Role of Total Quality Management in Fostering Talent Management Practices

This study aimed to investigate the relationships among employees' perceptions of Total Quality Management (TQM) and Talent Management (TM) practices within their organisations, as well as the impact on Sustainability Performance (SP). The research used survey data from businesses in Istanbul, Yalova, and Kocaeli provinces. A convenience sampling method was employed, and the study utilised data from 339 managers and employees in the manufacturing sector. The data analysis was conducted using least square structural equation analysis. The study’s findings revealed that an increase in the level of TQM application is associated with higher levels of TM application and improved SP in enterprises. Furthermore, it was observed that the positive impact of the TQM level increase extends to both TM and SP through a quadratic effect, in addition to its direct influence. The study demonstrated that increasing TM application significantly enhances SP, and an elevated TQM level further amplifies this relationship. Additionally, when the companies were classified based on size, it was found that the positive effect of an increased TQM implementation level on SP is significantly more pronounced in medium-sized companies compared to small and large companies. This trend was also observed in the quadratic effect analysis.

Total Quality Management Practices and their Influence on Curriculum Implementation: Experiences from Selected High Schools in Zimbabwe

The aim of this study was to explore the influence of Total Quality Management practices on new secondary school curriculum framework (2015-2022)’s teaching and learning activities in a selected district in Zimbabwe. The study had two main objectives: to explain the relevance of Total Quality Management practices in teaching and learning activities and to establish approaches that are used when integrating Total Quality Management practices in teaching and learning activities. The research was based on a combination of qualitative and quantitative methods, to allow for integrated analysis procedures by the researchers. For this study, the sample comprised 110 respondents from 10 purposively selected secondary schools. Data was collected through the use of literature method, semi-structured questionnaire, and interviews. Numerical data was analysed through the use of frequencies and percentages, with the non-numerical data being analysed according to emerging themes. The analysed data revealed that Total Quality Management practices were relevant in the implementation of the new high school curriculum implementation. The results revealed that Total Quality Management practices can be used in the implementation of the new high school curriculum. In addition, the analysed data revealed some of the approaches that can be used in the implementation of the new high school curriculum. In conclusion, Total Quality Management practices have an influence on the quality of interactions in the new high school curriculum’s teaching and learning activities. Therefore, the findings of this study will guide the revision of education policies to improve teaching and learning practices that prioritize the needs of students.

Total quality management and sustainable policy making strategies in biochemical industries: A critical review of prior research

BACKGROUND: The history of Total Quality Management (TQM) presents a broad overview of the processes used to make things perfect in this imperfect world. The concept of TQM strategy in biochemical industries highlightsnumerous ways to use “quality” as a tool for improvement in the real work environment during the actual execution of work. A sustainable and effective quality management policy with specific missions and objectives mightlead to the achievement of a productive outcome in biochemical industry. OBJECTIVE: This study focused to examine the variation in understanding of TQM in the biochemical Industry and its correlation with other aspects of organizational improvement. To study the impact of TQM on a sustainability aspects of biochemical organizations by framing an appropriate synthetic model. METHODS: The strategic to setup a ‘hard’ and ‘soft’ TQM principles was used for effective TQM implementation. In addition, individually developed methods of TQM quality award models were implemented in a wide range of industries. RESULTS: This study reveals that, a significant number of biochemical industries recognize that sustainable business strategies and successful implementation of TQM practices lead to new opportunities and improves results in the economical and sustainable development. CONCLUSION: Appropriate policy-making strategies and TQM are critically important ingredient for organizational growth. The implementation of TQM in biochemical industries is important for the overall growth of the organization and employees.

Total Quality Management Practices and Performance of East African Breweries Limited, Kenya

Total quality management (TQM) is a continuous process that seeks to point out and eradicate managerial gaps in organizations. It also aligns organizational management, enhances good customer service and empowers the training of employees. TQM uses strategies, data and communication channels to bring together the required quality principles into the organization’s activities and culture. This study examined the relationship between Total Quality Management practices and organizational performance at East African Breweries Limited (EABL) Kenya. The study sought to establish the effect of customer focus on the performance of EABL in Kenya. The research examined the effect of continuous quality improvement on the performance of EABL in Kenya. The study also assessed the effect of strategic approaches on the performance of EABL in Kenya. Contigency thory,Service quality theory, Sigma six quality improvement theoryand system theory of management were reviewed concerning the four variables involved in this study to analyze the gaps that lead to further research. The population target was 60 EABL managers in the departments directly related to TQM practices. Since the population was moderate, there was no sampling. Instead, census method was used and therefore the entire population was included in this study. The study used an explanatory research design where questionnaires were used as a data collection instrument. Descriptive statistics was used to analyze data in tables and charts according to the research objectives. Quantitative statistic processes were also used to derive correlation and regression analysis to establish the extent and nature of the relationship between the independent variables and dependent variables. Construct validity showed a description of whether support is given by case studies concerning the interpretation of variables in the study. The findings of the study indicated a positive significance by benefiting East Africa Breweries Limited in understanding to what extent the total quality management practices impact the performance of the company. The findings demonstrate that East African Breweries Limited (EABL) exhibits a strong commitment to Total Quality Management practices and a customer-centric approach to quality, resulting in enhanced effectiveness, customer retention, and market advantage. EABL's focus on customer satisfaction, loyalty, and market performance highlights the strategic significance of TQM in the company's success and competitiveness. The study concludes that implementing TQM practices can lead to improved business outcomes, emphasizing the importance of effective TQM in achieving better organizational results and market success.

Role of Organisational Culture in Enabling Effective Communication and Total Quality Management Practices in Champion Breweries Plc, Uyo, Akwa Ibom State, Nigeria

Organisational culture shapes communication patterns and effectively implements Total Quality Management (TQM) practices. However, there is limited empirical research on how organisational culture influences these aspects, especially in developing countries like Nigeria. This study aimed to examine the role of organisational culture at Champion Breweries PLC in Akwa Ibom State, Nigeria, in enabling or hindering communication and TQM practices. A quantitative survey was conducted with a sample of 278 employees. The results revealed that while Champion Breweries' culture encourages openness and continuous improvement to some degree, enhancements are needed in organisational transparency, cross-departmental collaboration, employee involvement, and learning orientation to support communication and TQM fully. Key cultural aspects that facilitate effective practices include teamwork, shared goals and customer focus. However, empowerment and continuous improvement mindsets need reinforcement. Leadership is pivotal in championing culture evolution focused on greater openness, collaboration and empowerment. The study concludes that shaping a quality-focused culture is crucial for optimal TQM implementation and communication effectiveness. It provides insights into realigning organisational culture with quality objectives through initiatives targeted at assumptions, values, structures and leadership role modelling. It is recommended that, the leadership at champion breweries, needs to spearhead culture change through their communication and behaviours, consciously. Also should transparency, collaboration, learning and empowerment that are vital for commination and TQM effectiveness.

A meta-analysis of the relationship between quality management and innovation in small and medium-sized enterprises

This paper presents a comprehensive meta-analysis examining the relationship between Quality Management (QM) and innovation in Small and Medium-Sized Enterprises (SMEs). Through a statistical synthesis of the findings of 31 empirical studies published between 2008 and 2022, this meta-analysis reveals a significant positive correlation between QM and diverse innovation types in SMEs. More specifically, the results show that total quality management, soft and hard quality management practices and quality management systems all positively correlate with technological, non-technological and green innovations. Importantly, the results underscore the pivotal role of leadership styles – charismatic, team-oriented, participative and autonomous – in enhancing the QM-innovation relationship, while human-oriented and self-protective styles appear to diminish it. The findings offer strategic insights for SMEs managers to optimize innovation through tailored quality initiatives and leadership style.