Total Quality Management Practices Research Articles

Cruising to Success: Unveiling the Financial Harmony of Container Shipping Firms through Total Quality Management and Service Excellence

Background: This paper revolves around a meticulous exploration aimed at discerning the impact of total quality management (TQM) and service quality (SQ) practices upon the financial performance (FP) of firms within the container shipping industry. Our pursuit extends further, delving into the intricacies of SQ as a potential mediating factor in the TQM–FP relationship. This distinctive study investigated six TQM practices in conjunction with five SQ factors, analyzing their impact on firm FP. Methods: This study used a quantitative research approach. Data were collected through a structured questionnaire from logistics specialists and experts in the shipping field. Results: The findings were interesting and showed that two TQM practices—managerial leadership and employee involvement—have a significant positive effect on SQ levels, and one SQ dimension, namely responsiveness, has the biggest and most significant effect on the FP of container shipping companies. Furthermore, SQ mediates the relationship between TQM and FP. Conclusions: This study provides a theoretical contribution by developing a conceptual model that elucidates the correlation between TQM practices and the degree of SQ on the FP of container shipping firms. Moreover, this study provides managers with a tool for identifying, prioritizing, and improving key TQM and SQ practices that contribute significantly to financial success.

<b>Total Quality Management Practices and Performance of Kenya Wildlife Service in Nairobi County, Kenya</b>

The crucial element of the tourist industry in Kenya is its national parks. More than a million tourists from other countries travel to Kenya each year to take part in nature tourism, including wildlife safaris. However, Kenya Wildlife Services is being faced by various challenges one of them being decline in revenue collection by 14% between 2017 to 2020, (Kenya Wildlife Service’s Annual report, 2020). There has been decline in the volume of international tourists visiting the national parks, human wildlife conflict, encroachment and poaching, and poor infrastructure. Despite wide acceptability of total quality management as a process intervention to maintain organizational performance, the organization is still striving to improve their poor performance which has been attributed to poor implementing of total quality management practices. Therefore, this study aimed at investigating the influence of total quality management practices and the performance of Kenya Wildlife Service in Nairobi City County, Kenya. The specific goals were to investigate how employee involvement, employee training, support from top management, and a focus on customers affected performance. The study was guided by social exchange theory, human capital theory and dynamic capability theory. A descriptive survey research design has been used in this study. The target population of this study was the Kenya Wildlife Service, Nairobi City County, Kenya, and it contained 271 managers and support staff from ten departments. In this study, the method of stratified sampling has been applied and a simplified random sample was selected from the collected respondents. The number of respondents was 81. Primary data, collected using questionnaires, were used in the research. A pilot study was conducted in which 10 random respondents from each department were selected and did not take part in the final study. Validity was ensured through construct validity and content validity. Cronbach's alpha coefficient has been used to measure reliability. The quantitative data have been analysed with descriptive statistical data like averages and standard deviations. Thematic analysis was used to examine qualitative data. The use of inferential statistics included regression and correlation analysis. Employee involvement, staff training, senior management commitment, and customer focus all had a significant impact on performance because of the study. According to the findings, employees become more trustworthy because of their participation in the organization. This makes them feel like they are a part of it. Employee training programs enhance employees' knowledge and abilities to meet the industry's ever-changing demands. Through leadership and dedication to the overall quality management objective of customer satisfaction, the organization's top management commits to fostering a culture of overall quality and customer satisfaction within the organization. The customer focus approach adds value to customers by meeting their needs and wants through personalized experiences and products. The study recommended that the management of organizations should be more involved in defining and communicating a strong vision for their organization, ensuring that they acquire and develop excellent talent, and ensuring that they are in a good position. Training Programmes for staff should be tailored to their needs, and they should have access to educational opportunities which are in line with the employees' needs. The general objectives of the company and its targets should be clearly communicated to all members of the organization by the Executive Management. To maintain customers' central role in the business, an organization should build a culture of customer centricity through its choice of qualified people that have been brought up with this mindset.

The Quality Performance of Manufacturing Companies in West Java: SCM, TQM, and JIT Impact

This study aims to analyze the impact of supply chain management (SCM), total quality management (TQM), and just-in-time (JIT) practices on the quality performance of manufacturing companies in Jawa Barat, Indonesia. The manufacturing sector in Jawa Barat plays a crucial role in the regional economy, making it imperative for companies to maintain high-quality standards to remain competitive. Data were collected through surveys and interviews from a sample of 40 manufacturing companies in Jawa Barat. The analysis included statistical techniques such as t-tests and F-tests to examine the relationships between SCM, TQM, JIT, and quality performance. The results indicated that SCM, TQM, and JIT practices have a significant positive influence on quality performance. The calculated t-values and F-value were found to be greater than the critical values, indicating statistical significance. Furthermore, the Adjusted R Square value of 0.669 suggests that 66.9% of the variance in quality performance can be attributed to the combined influence of SCM, TQM, and JIT. These findings underscore the importance of implementing effective SCM, TQM, and JIT practices to enhance quality performance in manufacturing companies. By optimizing supply chain processes, fostering a culture of continuous improvement, and implementing lean production methods, companies can achieve higher product quality, customer satisfaction, and operational efficiency.

Identifying critical success factors of total quality management via comprehensive assessment of soft and hard factors

PurposeEffective total quality management (TQM) practices rely on the accurate classification of critical success factors (CSFs). The impact matrix cross-reference multiplication technique for classification (MICMAC) or/and fuzzy MICMAC (FMICMAC) can be used to identify key factors in the complex set. However, TQM includes both “hard” and “soft” factors, limiting application of the traditional MICMAC/FMICMAC method.Design/methodology/approachPrevious literature on TQM was reviewed, CSFs were identified, and factors were sorted into soft and hard categories. The combined fuzzy integration and dual-aspect MICMAC (fuzzy dual-aspect MICMAC approach) was then applied to identify, cluster and prioritize the CSFs of TQM.FindingsA total of 20 factors (10 soft and 10 hard) were identified and isolated to assess the manufacturing- and service-related TQM practices of the Pearl River Delta Region of China. Seven driver factors and one linkage factor emerged as the key CSFs that managers should prioritize.Research limitations/implicationsA major limitation of this study is the dependency of the results on the definitions of linguistic labels. If the linguistic definitions of TQM CSFs do not closely correspond to the expert opinion data, then the analysis results may be inaccurate. Additionally, although expert opinions are utilized in the proposed method for comprehensive assessments, these opinions may influence the final results due to their inherent subjectivity.Originality/valueA novel fuzzy dual-aspect MICMAC approach was developed to identify and classify CSFs for optimal TQM practices. This approach allows clustering of CSFs so that decision-makers can prioritize factors according to their dependence and driving powers. Practitioners should concentrate on the CSFs with higher driving powers for successful TQM.

A Literature Review of Total Quality Management Practices in Malaysia and Indonesia Schools

The rapid growth of information and technology has encouraged all organizations including school organizations to adopt a quality management called Total Quality Management (TQM). The practice of TQM in Malaysian and Indonesian schools shows similarities and differences. Therefore, this research seeks to explore some of the TQM models and elements that are applied in Malaysian and Indonesian schools. Using a qualitative literature study approach, this study uncovers the models and elements of TQM practiced in Malaysian and Indonesian schools. The TQM models found are the Deming model (PDCA), Quality Circles (QC), Total Quality Control (TQC). The elements of TQM that are practiced include leadership, employee commitment, continuous improvement, employee involvement, training, and customer satisfaction. The difference is that the TQM that is practiced in Malaysian schools found the Crosby "zero defect" model, meanwhile, in Indonesian schools found the Control Chart (CC) Model. The TQM element in the form of problem solving in Malaysian schools is proven to be able to train students' thinking skills, creativity, and innovation. Therefore, Indonesian schools need to adopt it in classroom learning.

A Structural Equation Modelling of Organizational Culture and Total Quality Management at the Islamic University in Uganda

This study aimed at examining the influence of organisational culture (OC) towards total quality management (TQM) at the Islamic University in Uganda. The study’s research Objectives were; examine whether the hypothesized model of organizational culture and total quality management fit the data. To establish whether the items for measuring organizational culture and Total quality management fit the model? To find out whether organizational culture construct statistically influence total quality management practices as perceived by staff at Islamic University in Uganda? To arrive at the intention of this study, a quantitative research design was employed, and a cross-sectional survey technique was used to attain data from 372 randomly chosen respondents. Data analysis was done using structural equation modelling. The findings of the study reflected that; the questionnaire items for OC and TQM fitted the data whereby CMIN was 1852.328, CMIN/DF 3.750, RMSEA .086, CFI .782 and DF 494.Further analysis to establish the influence of OC towards TQM reflected that CFI was .906, RMSEA .070, CMIN/DF 2.798, CMIN 506.362 AND DF 181; thus, the model fits the data. The influence of OC towards TQM was obtained at a .94 coefficient with a p-value of .000. The factor loadings for both constructs OC and TQM and their sub-constructs deemed reasonable at above 0.70. Thus, proving the model and theory worthy of employment in the management of HEIs so as to produce quality graduates with quality skills for addressing the 21st century challenges. More studies can be done using longitudinal surveys and other data analysis techniques to establish whether the results will differ. Lastly, it is recommended that leaders and their management teams in HEIs should change their perceptions towards running institutional businesses to fit the needs of the 21st century. Today’s world requires quality graduates with quality skills and culture to transform themselves and their community into a quality nation. However, these efforts cannot be achieved if HEIs leaders do not understand TQM’s meaning towards OC. This is because today's staff, students and other stakeholders are far different from the previous ones regarding their rights, services needed, input, the process and the output.

Evaluation of Total Quality Management Practices on Organizational Performance of Wires and Cables Manufacturing Industries in Ondo State, Nigeria

This research focused on the evaluation of total quality management on the organizational performance of Ondo state wire and cable manufacturing Industries. A case study of Denki Wire and Cable Nigeria Limited, Akure, Ondo State. The issue of poor quality of products is a major problem in the wire and cable manufacturing industries in Nigeria which can be averted by genuine quality management for enhancing product quality. The study aimed to evaluate the extent to which the principles of total quality management implemented and the impact of total quality management principles on organizational performance. A descriptive survey research design was adopted for the study. The study relied on primary data generated by administering a structured questionnaire. The study population comprised forty-five (45) respondents from Denki Wire and Cable Nigeria Limited, Akure..The entire population was used for the study, hence, sampling was not employed. Three experts validated the instruments and a reliability of 0.86 was obtained using mean and standard deviation in answering the two research questions. The hypotheses were also tested using a t-test at 0.05 level of significance. The instrument used for data collection was a structured questionnaire titled: “Total Quality Management on Organizational Performance Questionnaire” (TQMOPQ) developed by the researchers. The study relied on primary data which was generated through the administration of a structured questionnaire. The population of the study comprised of forty five (45) respondents from Denki wire and cable Nigeria limited. The result of the study shows that implementation of total quality management practices play an important role in enhancing organizational performance. In light of these findings, the following recommended were made all the total quality management principles must be implemented in order to achieve organization goal target, organization should see total quality management principle as a continuous project which should not be ignored, all staffs should join hand in the implementation of total quality management principle in the organization in order to achieve their goal target and satisfy its customers and management should engage in frequent training of employee in order to foster its quality attainment.

Palyatif Bakımda Sosyal Çalışmacı Varlığı

The employment of social workers in the health sector, who work in different institutions in terms of service areas, increased with the Health Transformation Program that started in the 2000s. There are some regulations that are accepted as a turning point in terms of the existence of social work in health institutions. The Patient Rights Regulation published in 1998 is one of them. Between 1998 and 2011, social workers were actively engaged in patient rights practices. In the process that started with the publication of the Medical Social Work Implementation Directive in 2011, the way for social workers to engage in professional interventions within the scope of medical social work has been paved. Today, there are issues regarding the units that social workers will take part in, in the published guidelines for the delivery of specific health services and in the standards determined for total quality management in health. Therefore, the need for specialization in the field of medical social work is increasing day by day. In this study, explanations about the field in the medical social work literature, the legislation on palliative care services and the standards regarding total quality management practices were examined. With this study, it is aimed to bring up the specialization and supervision needs of the social work profession, whose existence is accepted in the field of palliative care, and to emphasize the necessity of improving the professional infrastructure for the planned services. Keywords: Medical Social Work, Palliative Care, End of Life Care, Quality Standards in Health

Mapping the TQM implementation approaches and their impact on realizing leadership in Indian tyre manufacturing industry

PurposeThis paper attempts to investigate the approaches used for implementing total quality management (TQM) practices and study its impact on ABC India Limited (Name changed), a tyre manufacturing industry for realizing leadership in the Indian market. The other objectives are to explore the key issues faced by the company before TQM and study the benefits achieved after TQM implementation.Design/methodology/approachA conceptual case study research methodology has been utilized in this paper. The industry was facing some major business challenges such as low productivity, financial issues and low market presence since 1996. To overcome these issues, the top management of the industry adopted TQM as a business improvement tool and started its implementation in 2008.FindingsA good number of improvement initiatives under four TQM approaches such as management approach, development approach, improvement approach and involvement approach were performed systematically and strategically. As a result of the successful implementation of TQM initiatives, the industry received the most prestigious quality award namely Deming Prize in 2017.Research limitations/implicationsWith the implementation of the TQM philosophy in the industry, it gained the top market position, the customer satisfaction score increased from 75 to 81, market presence increased from 7.2% to 26.3% and the percentage participation of employees increased by 73.5% within a period from 2009 to 2016.Originality/valueThe novelty of this research is to consider a case-based approach that will be helpful in promoting the utilization of the TQM philosophy in other industries for gaining competitive advantages.

The Impact of Total Quality Management on Organizational Performance: A Study of First Bank Nigeria Plc

This study is an attempt to examine the Impact of Total Quality Management (TQM) on organizational performances, a Case Study of First Bank plc. The research further focuses on the approach adopted by organizations that has implemented the concept and the rate of success achieved. This prove that effective Total Quality Management implementation can improve their competitive abilities and provide strategic advantages in the market place. The major objective of the study is to ascertain the impact of Total Quality Management implementation in the organization, and adoption of Total Quality Management practices among staff of First Bank plc in Uyo. The survey research design approach was adopted for the study. The target respondents were staffs of 11 branches of First bank plc operating within the study area. A sample size of 168 employees were adopted for this study and were assessed using the systematic sampling technique. The main data used were from primary sources gathered with the use of a likert scaled questionnaire. Data gathered were analyzed with the Pearson’s Product Moment Correlation (PPMC) Analysis at a 0.05 significant level. The major finding of the research is that all staff of First Bank Plc. is fully involved in the practice of Total Quality Management in their day to day business, the aforementioned organization agreed that Total Quality Management have impact in organizational performance.

Impact of organizational citizenship behavior on corporate sustainability through the mediation of TQM: focus on the textile industry in Bangladesh

PurposeThis study investigates the relationship between organizational citizenship behavior (OCB), total quality management (TQM), and corporate sustainability (CS). Specifically, the authors propose that TQM mediates the relationship between OCB and CS. The authors intend to demonstrate that TQM practice may be able to balance the interests of all stakeholders and hence improve the performance of all three CS elements, namely economic, social and environmental.Design/methodology/approachThe authors designed a survey questionnaire. The authors then collected data from managers that were in charge of quality control in 216 companies. Hypotheses were developed and regression and path analyses were used to test the hypotheses.FindingsOCB has a positive effect on both TQM and CS. TQM also is positively related to CS. Further, TQM mediates the relationship between OCB and CS. Further analyses show that the full mediation only applies to economic aspects of CS but not social and environmental.Practical implicationsCompanies that aim to achieve overall CS performance should not only encourage OCB in an organization, but also pay attention to TQM. Moreover, when deciding on hard and soft TQM, the priority should be given to hard TQM.Originality/valueThe authors investigate the relationship between OCB, TQM and CS in detail. The authors treat TQM in two elements of soft TQM and hard TQM while treating CS performance in three elements of economic, social and environmental performances. The authors further examine how both hard and soft TQM impacts CS performance differently.

The structural link between TQM practices and financial performance: the mediating role of operational performance

PurposeThis study aims at examining the effect of total quality management (TQM) practices on the financial performance ISO 9001:2008 certified manufacturing companies in Ethiopia with a mediating role of operational performance.Design/methodology/approachA cross-sectional survey research was conducted to meet the purpose. Data used for the study were solely primary data and were collected from the top and middle-level managers of different departments and senior experts working under the production/operation and quality management units of the target organizations. Data were obtained from 302 participants working in 73 companies using a self-administered questionnaire. Structural equation modelling (SEM) technique was applied to test the hypotheses positing the structural link between TQM practices, operational performance and financial performance.FindingsThe findings show that TQM practices had a significant direct and positive effect on both operational performance and financial performance and that operational performance significantly affects financial performance. The bootstrapping output of the mediation analysis also established that operational performance partially mediates the causal link between TQM practices and financial performance.Research limitations/implicationsThe empirical evidence provided by the present study provides helpful insights and guidance to managers to make a good deal of investment in maintaining enhanced performance outcomes under the operations stream that eventually would lead to better financial outcome.Originality/valueBeing one of the first attempts to empirically examine the structural linkages among TQM practices, operational performance and financial performance in Ethiopian manufacturing organizations, this paper provides strategic insights on the importance of implementing TQM practices in a holistic manner for the achievement of better performance outcomes.

The Correlation Between Total Quality Management Practices and Employees' Job Performance: Basis for Proposed Sustainable TQM Strategies

The main purpose of this research is to investigate the relationship between Total Quality Management (TQM) success factors implementation and the employees’ job performance of an oil company located in the province of Batangas, Philippines in order to propose TQM strategies that could further sustain the implementation of the practices. The 100 employees selected through purposive sampling are the participants of the study. The validated questionnaire was administered through electronic data surveying. Data were statistically treated with the techniques used such as measure of central tendency to determine the participants’ demographic profile, assessment of the TQM success factors and the effect of TQM to the employees’ job performance, and Pearson correlation coefficient to determine the relationship between the implementation of TQM success factors and employee job performance. The results indicated that employees strongly agree that all the eight success factors of TQM are visibly implemented in the company. Among the eight success factors, it is training and development, quality culture and customer focus which garnered the highest ratings. For the effect of TQM in the job performance, it was revealed that the employees consider the TQM implementation with respect to doing their excellent performance in their jobs. Lastly, there is a significant relationship between the implementation of TQM success factors and employee job performance. This findings give an implication that oil companies may consider the full implementation and decide on proper application of the success factors to their organization as these are significantly affecting the job performance of the employees. Thus, the proposed TQM strategies can be of help in the sustaining the implementation of TQM practices.
 Keywords: TQM practices, job performance, oil company

Stratejik İnsan Kaynakları Yönetiminin Yenilikçilik Üzerindeki Etkisinde Toplam Kalite Yönetiminin Aracı Rolü

This study aims to analyze the impact of human resources management on the innovativeness of employees and the role of total quality management practices as mediator in this relationship. Innovativeness is an important issue for all organizations as one of the critical success factors in surviving and, achieving and maintaining a competitive advantage. In order to build an innovative organization structure, intellectual capital and therefore human resources management attract a lot of attention in the literature. And choosing the right person, shaping an environment for developing skills and abilities, and promoting innovative efforts with an ideal career management become a serious issue. On the other hand, total quality management stands out as a phenomenon that has the potential to reinforce the effect of human resources management on innovation. These relationships were tested by empirical study. For this purpose, a questionnaire was formed from the scales developed in the literature and field study was applied to employees in an enterprise operating in the aviation sector. As a result of the field study, a data set of 252 people was obtained. Firstly, the construct validity was tested by applying validity and reliability tests. And then the hypotheses were tested through structural equality modeling. As a result of the analyses, we found that strategic human resources management has significant and positive effect on total quality management practices and innovation. Total quality management practices have a significant and positive effect on innovation. The mediating role of total quality management in this relationship has been partially confirmed.

THE IMPACT OF GREEN ECONOMY STANDARDS ON COMPETITIVE ADVANTAGE: THE STUDY OF ROMANIA

The study aimed to reveal the impact of green economy practices in achieving competitive advantage in companies operating in Romania, according to the size of the companies. The study used the descriptive causal approach. As for the study population, it consisted of all employees in Romanian companies in the departments of quality assurance, quality control, research and development, and production. The questionnaire was used as a main tool for collecting data and information that was analyzed with a set of statistical means, via the Internet to collect data, followed by the analysis of correlations between specific variables. By applying the Pearson chi-square test, 355 questionnaires were distributed, and only 100 were retrieved. The results of the study have showed that there is an impact of green economy practices in achieving competitive advantage, as well as an impact of total quality management practices in achieving competitive advantage in the Romanian operating companies under study. There were no statistically significant differences in the averages of the impact of green economy practices on achieving the competitive advantage. There is a relationship between the use of green economy standards and the subsequent perception of their effectiveness.

Assessing The Benefit of Adopting TQM Philosophy and Green Supply Chain Management Towards Sustainable Operations: An Evidence from Textile Industries of Pakistan

This research paper delves into the examination of the advantages associated with the implementation of Total Quality Management (TQM) and Green Supply Chain Management (GSCM) practices in Pakistan's textile industry to foster sustainable operations. The study discovers that the adoption of TQM and GSCM practices yields positive outcomes for sustainable operations, encompassing improvements in product quality, operational efficiency, and environmental preservation. Nonetheless, certain barriers impede the implementation process, including a lack of awareness, limited resources, and resistance to change. The study puts forth several recommendations tailored to the textile industry, encompassing leadership commitment, employee training initiatives, supplier collaboration, and the integration of sustainability principles into the organizational culture. By shedding light on the benefits of TQM and GSCM practices, the research contributes to existing knowledge by providing empirical evidence that supports the notion of leveraging these practices in the textile industry. Such adoption leads to competitive advantages, cost savings, and the cultivation of environmental responsibility within the industry.

ENHANCING PERFORMANCE THROUGH TOTAL QUALITY MANAGEMENT: UNVEILING THE MEDIATING INFLUENCE OF KNOWLEDGE TRANSFER

In today's dynamic and competitive business environment, the organizations strive to attain superior performance by executing effective management strategies. One such strategy that has gained significant attention is Total Quality Management (TQM). This study aims to delve into the relationship between TQM and organizational performance, with a specific focus on the mediating effects of knowledge transfer. Drawing on comprehensive review of literature and empirical analysis, this research investigates the impact of TQM practices upon organizational performance, considering the crucial role played by knowledge transfer mechanisms. The study employs quantitative research design, collecting data from a manufacturing SME’s operating in Lahore, Pakistan. SEM is used to analyze data and test proposed hypotheses. The findings shed light on the significant positive relationship amid TQM & organizational performance, highlighting vital role of knowledge transfer as a mediating mechanism. The organizations that aim to improve performance should focus not only on implementing TQM practices but on establishing effective knowledge transfer mechanisms.

Total Quality Management Practices and its Implication to Teachers’ Performance and School Success

the total quality management practices of school play an essential role in achieving school success in meeting its vision and mission. Hence, this study determined total quality management practices and its implication to teachers’ performance and school success. It utilized quantitative and descriptive- correlational approaches to gather data. The respondents of this study were 156 public elementary teachers of tiaong i, district. It was conducted during the third quarter of the school year 2022-2023. It employed the used researcher-made questionnaire validated by educational experts in the research in data gathering procedures. The study revealed that there is a significant relationship between total quality management practices and school success. It is proposed that the school leaders should provide an avenue on providing teachers opportunities for their career growth and development as well as continuously involving them in the school relevant matters in decision-making resulting to boost their leadership and self-esteem. Then, continuous up skilling of instructional skills in terms of curriculum planning and assessing and reporting should be given priority to induce positive learning outcomes. Likewise, institutionalizing of total quality management practices is recommended in school to set clear standards of providing a relevant and quality educational services to the learners. Lastly, for the future researcher, a follow up study can be conducted using a regression analysis to identify other predictors and moderators about total quality management practices that promotes school success.

Organizational sustainability and TQM practices in hospitality industry: employee-employer perception

PurposePractitioners and academics have recently put a lot of emphasis on studying and improving how likely an organization will be successful in the long run. A company's capacity to thrive, excel and gain a competitive edge in today's market is increasingly dependent on the company's ability to adopt and successfully execute sustainable practices. The aim of this paper is to take a critical look at the relationship between total quality management (TQM) practices and business sustainability in the hospitality industry, with a focus on the hospitality sector; to evaluate the role of perceived organizational support (POS) and sustainable behavior in promoting long-term success and to make some suggestions for how these practices could be put into place.Design/methodology/approachThe data used were randomly collected from 361 hotel employees, covering both the five-star and four-star hotels. Descriptive and inferential statistics were employed to analyze the data. With the use of partial least squares structural equation modeling (PLS-SEM), the heuristic model was tested.FindingsThe results show that putting TQM practices into place leads to better company performance, higher productivity and steady growth for the business. In addition, empirical studies show that the link between sustainable behavior in TQM implementation and a sustainable company is strong, especially when coming to better governance and sustainability related to employees.Research limitations/implicationsThis paper offers guidelines for gauging employee's opinions of an organization's long-term viability. A two-factor model has been used to measure the sustainability of an organization and possible factors that can aid effective implementation of TQM practices have been suggested.Originality/valueThere is increasing recognition of the organizational support for successful TQM implementation, while yearning toward sustainability. Within the context of the hospitality industry, no previous research has empirically examined the synergistic moderating effect of POS and sustainable behavior on the relationship between TQM and sustainability.

Total Quality Management Practices and its Implication to Teachers' Performance and School Success

Total Quality Management Practices and its Implication to Teachers' Performance and School Success