Banking Technology Research Articles

ОЦЕНКА ИСПОЛЬЗОВАНИЯ ЭЛЕКТРОННОГО МАРКЕТИНГА В СИРИЙСКИХ ИСЛАМСКИХ БАНКАХ

The development of e-business and digital technologies opens up new opportunities for the promotion of financial products and services, including in the field of Islamic banking. At the same time, for Syrian banks, especially those operating on Shariah principles, the use of electronic marketing tools (electronic advertising, promotion on social networks, mobile banking, etc.) opens up prospects for expanding customer access to financial services. The article discusses the possibilities of using electronic marketing for Islamic banks in Syria. The most effective tools for digital promotion of banking products and services, such as mobile banking, online advertising and SMM, are analyzed. To assess the current state and prospects for the use of digital communication channels, it is advisable to conduct an assessment of the use of electronic marketing in Islamic banks in Syria using a proven methodology developed earlier by the researcher. The data obtained during the study will help bank management make informed management decisions, including in the field of marketing, which will ensure the stability of the banking system in conditions of political uncertainty. It is expected to assess the current level of use of digital marketing channels by Islamic banks in Syria, determine the most effective tools, and analyze factors that promote or hinder the introduction of digital technologies in banking. Based on the data obtained, recommendations will be formulated for the further development of electronic marketing in Islamic banks of the country.

Państwo jako źródło destabilizacji sektora bankowego w ujęciu nowoczesnej szkoły wolnej bankowości

Background: The subject of this study is the destabilising effect of state intervention on the banking sector as defined by the so-called Modern Free Banking School (MFBS).
 Research purpose: The purpose of the research, is to provide an insight into how, within the framework of the MFBS, the state (through various interventions) leads to the destabilisation of the banking sector.
 Methods: The research method used in this article is literature review.
 Conclusions: Six key conclusions can be drawn from the following article. First, the MFBS presents a logically coherent explanation of how “free banking” (i.e. without state influence) would be stable, and how successive state interventions – by restricting banks’ freedom – destabilise the banking sector. Second, the main mechanisms by which, according to the MFBS, marketbased monitoring and market -based disciplining of banks would take place are confirmed by the results of (cited) empirical studies. Third, the cited studies comparing a de facto (rather than de jure) “free banking” sector with a banking sector that was under strong state influence, suggest that “free banking” was: (i) more stable and (ii) more efficient. Fourth, the introduction of “free banking” nowadays seems unrealistic, as it worked when two conditions were met: (i) banks were free to print private banknotes and (ii) owners were liable for bank debts in excess of the investment, that they (owners of the bank) made in a (given) bank. Fifth, some of the detailed comments made by the MFBS representatives are no longer relevant, due to the impact of new technologies in banking. Sixth, the fact that a return to “free banking” is unrealistic does not mean that the general remarks of the MFBS representatives, do not have potential application in the process of shaping state policy on the banking sector, of which those concerning the strengthening of market mechanisms for banking development, including market competition, seem particularly relevant.

Application of blockchain technology in banking: a systematic literature review

Application of blockchain technology in banking: a systematic literature review

The Intention to Use Mobile Banking as a Financial Technology Service among Islamic Bank Users

The development of Financial Technology (FinTech) in Islamic banks has not brought increasing users. Therefore, it is necessary to determine which factors influence intention to use FinTech from the demand side or the customers’ side. For this study, we chose mobile banking as our research object, considering that the largest digital transactions in Islamic banks come from mobile banking. Mobile banking also provides banks various benefits to banks such as increased long-term profitability, customer loyalty, and financial inclusion. The objective of this study is to observe the determinant factor by using the theory of planned behavior (TPB) and its extensions, specifically attitude awareness, knowledge, and subjective norms that influence the intention to use mobile banking. This study gathers data regarding respondents from various generations, especially generations X, Z, and millennials. The results suggest that attitude and knowledge statistically have a positive effect, while awareness and subjective norms do not have a significant effect on intention to use mobile banking services among Islamic bank users. Islamic banks should better educate their consumers and focus on which factors inspire a positive attitude toward their customers to boost the adoption of mobile banking.

Determinants of Financial Performance with Islamic Financial Technology Moderation in Sharia Commercial Banks in Indonesia

The research aims to examine and analyze the determinants of financial performance with the moderation of Islamic financial technology in Islamic commercial banks in Indonesia. The type of research used is classified as quantitative with an explanatory approach. The data used in this study is a type of secondary data. The population and sample in this study are six Islamic commercial banks registered with the Indonesian Financial Services Authority (OJK). Data management and analysis techniques were carried out by inferential analysis and Partial Least squares (PLS). The results of the Direct Effect Research show that: 1) firm size has a negative and significant effect on Financial Performance in Islamic commercial banks in Indonesia. 2) the current and debt-to-equity ratios have a negative and insignificant effect on Financial Performance in Islamic commercial banks in Indonesia. 3) Moderation of Islamic Fintech significantly strengthens the influence of Firm Size on Financial Performance in Islamic commercial banks in Indonesia. 4) Moderation of Islamic Fintech significantly strengthens the influence of the Current Ratio on the Financial Performance of Islamic commercial banks in Indonesia. 5) Moderation of Islamic Fintech significantly strengthens the influence of the debt-to-equity ratio on the Financial Performance of Islamic commercial banks in Indonesia. This study concludes that: 1) firm size with many total assets does not necessarily mean the company has a significant profit. It could decrease company profitability if these assets are not utilized and managed properly and efficiently. Companies with significant assets can utilize and support business development operations to maximize profits and increase company profitability. 3) The high current ratio indicates excess current assets, affecting the company’s profitability. The reason is that a high current ratio is only sometimes good because it will show excess current assets that are not used effectively, which can lead to a smaller level of profit or profitability, resulting in lower profitability. 3) a high debt-to-equity ratio indicates the availability of significant funds from the use of debt for company operations to increase the profitability of Islamic banks. Banks that finance their assets with debt cause their profitability to decrease because banks have to pay the costs that must be incurred due to the use of debt. 4) With Islamic fintech as a moderator between firm size, current ratio, and debt to equity ratio, Islamic fintech can optimize financial performance because by adopting fintech in Islamic banking among the public, it is easier to transact online because Islamic Fintech provides various services such as payment zakat, health, and lending as well as transfers between banks.

The impact of electronic banking services on the use of technology by customers of conventional and Islamic banks in Jordan

The aim of this study was to examine and determine the impact of electronic banking services on the use of technology by customers of conventional and Islamic banks in Jordan. For the current study, a random sample of 580 customers in Jordanian conventional and Islamic banks was selected using the quantitative research methodology, and in order to gather the necessary data, the study employed a survey questionnaire instrument that was developed based on the earlier relevant literature and studies. The results of this study showed that perceived ease of use (PEU), perceived utility (PU), simplicity of use (SU), and social influence (SI) all significantly affected the use of technology in Jordanian conventional and Islamic banks.

Effectiveness of Mobile Banking Service Delivery in Tanzania: A Case Study of CRDB Bank

Digitization of banking technology is an essential means in transforming the financial services industry delivery, resulting to the increase of number of people who use mobile banking services either through mobile money companies or through the cooperation between banks and mobile companies, and mobile banking services still needs an effective oversight framework to safeguard public confidence and financial stability. To examine the effectiveness of mobile banking service delivery in Tanzania, a case study of CRDB Bank. In attaining this objective, the study further examined three specific objectives. The study examined customers’ altitude towards the use of mobile banking services in Tanzania and examined the extent of customers’ adoption of mobile banking services in Tanzania and examined challenges experienced by customers towards mobile banking services usage in Tanzania. The study adopted mixed used research design by combining the use of quantitative and qualitative approach. The findings revealed that customers had positively altitude towards mobile banking services and to the great extent; the customers are using some of the services offered by mobile banking services. Main challenges identified were transactional costs, security and privacy and reconciliation challenges. It was recommended for the conduction of more campaigns on mobile banking services, provision of trainings and awareness sessions to customers on the issues of security and privacy in using mobile banking services.

Can young agripreneurs improve their skills through agripreneurship empowerment programmes? Evidence from Africa

This article examined the driving forces behind young agripreneurs' participation in agripreneurship empowerment programmes and estimates the causal impact of programme participation on agripreneurship skills using data from a random cross-section sample of 1435 young agripreneurs in Kenya, Nigeria, and Uganda. Specifically, the study took evidence from the youth component of the African Development Bank Technologies for African Agricultural Transformation (TAAT) programme, Empowering Novel Agribusiness-Led Employment (ENABLE). An endogenous switching model was used to identify factors that significantly informed participation decisions and assess the programme's impact on youth agripreneurship skills. Age, education, agripreneurship experience, business level, current residence, and training perception significantly influenced participation. Even though both programme participants and non-participants had high agripreneurship skills scores, participants had higher scores across the three countries than non-participants. The causal impact estimation from the switching regression model also indicates that participation has a positive and significant impact on agripreneurship skills, which implies that the higher score achieved by participants could be attributed to their involvement in the ENABLE-TAAT programme. These results suggest raising awareness of youth agribusiness empowerment programmes and encouraging youth to participate more actively. Additionally, the result suggests the need to implement strategies that could change young people's negative perception of agricultural interventions for increased participation.

Bank Technology Adoption and Loan Production in the U.S Mortgage Market

Bank Technology Adoption and Loan Production in the U.S Mortgage Market

STUDENTS’ SATISFACTION WITH FLIPPED CLASSROOM IN BASIC ENGLISH COURSE

This study aimed at investigating the students’ satisfaction with flipped classroom in Basic English course, namely on grammar topic classes, by employing the Embedded Design in Mixed Method. The sample of this study was 44 students of Diploma 3 of Blood Bank Technology Study Program. The data were collected simultaneously through questionnaire and interview. The result showed that students were satisfied on the teacher aspects, some materials aspects, and classroom interaction aspect. These were because they already knew what flipped classroom is and that flipped classroom is beneficial and interesting to them.

IMPACT OF ONLINE BANKING IN CUSTOMER’S BEHAVIOR IN SAN PABLO CITY, LAGUNA

Online banking as one of the accepted services offered by banks to give faster and further dependable services to users. Despite the availability of this convenient and reliable service, many customers are hesitant to adopt online banking technology. Therefore, it is important to identify the factors that influence customers’ satisfaction levels in order to address any concerns and improve the overall customer experience. For that reason, the purpose of this study is to identify the factors that impact guests or customers and determine their position of satisfaction with online banking. The four factors that could impact guests’ satisfaction with internet banking are service quality, security, convenience, and speed. This study used descriptive exploration with the use of a questionnaire check. Two-hundred (200) respondents who shared in this study have handed precious feedback about the factors that could impact guests’ opinions. Results show that convenience, and speeds are nearly linked to client satisfaction with internet banking or online banking. Client satisfactions are important factors that helped banks sustain competitive advantages. With the rapid-fire development of computer technology, online banking could be used to attract further guests. Online banking setup leads to increased productivity, reduction in the cost of banking operations, presto agreement, and high volumes of banking deals.

Predicting the Intention to Use the Investment Aggregate Functionality in the Context of Open Banking Using the Artificial Neural Network Approach

This study investigates the determining factors influencing the intention to use investment aggregator functionality in the context of Open Banking. A survey involving 167 participants was conducted, employing an in-depth analysis through Artificial Neural Networks (ANN). The findings reveal that the construct of "innovativeness" is the most influential factor for individuals’ intention to utilize investment aggregator functionality. Furthermore, “trust,” “social influence,” “optimism,” and “perceived usefulness” were identified as additional significant factors. Notably, individuals already engaged in investment activities, including variable income or fixed income investments, exhibited a higher inclination to adopt technology. These findings contribute to companies and banks considering the implementation of Investment Aggregator technology by providing valuable insights for effective adoption strategies. Additionally, this study offers technical contributions to Open Banking technology and aggregating tools, expanding knowledge in the field and presenting practical recommendations for companies to successfully apply this technology. Moreover, the study contributes to the deepening of the theme and the advancement of knowledge in non-linear methods, enriching the understanding of this evolving field.

IMPACT OF ONLINE BANKING IN CUSTOMER’S BEHAVIOR IN SAN PABLO CITY, LAGUNA

Online banking as one of the accepted services offered by banks to give faster and further dependable services to users. Despite the availability of this convenient and reliable service, many customers are hesitant to adopt online banking technology. Therefore, it is important to identify the factors that influence customers’ satisfaction levels in order to address any concerns and improve the overall customer experience. For that reason, the purpose of this study is to identify the factors that impact guests or customers and determine their position of satisfaction with online banking. The four factors that could impact guests’ satisfaction with internet banking are service quality, security, convenience, and speed. This study used descriptive exploration with the use of a questionnaire check. Two-hundred (200) respondents who shared in this study have handed precious feedback about the factors that could impact guests’ opinions. Results show that convenience, and speeds are nearly linked to client satisfaction with internet banking or online banking. Client satisfactions are important factors that helped banks sustain competitive advantages. With the rapid-fire development of computer technology, online banking could be used to attract further guests. Online banking setup leads to increased productivity, reduction in the cost of banking operations, presto agreement, and high volumes of banking deals.

To Study the Evolution of Technology in Banking

To Study the Evolution of Technology in Banking

Financial Inclusion and Role of Co-operative Bank

Importance of co-operative bank has scored in recent years with the emergence of new banking policy "financial inclusion". A large section of financially excluded people inhabit rural area, financial exclusion is widespread in urban and semi urban area. In India drive for financial inclusion is initiated by reserve bank of India to ensure at least minimum balance no- frills saving bank account to every households. Financial inclusion is a strategy adapted to inclusive growth, inclusive growth is a large subset of inclusive development. Service co-operative banks in India play vital role in financial inclusion. The recent development in banking technology transforms the entire infrastructure of an banking institution. Many of the survey report reveals that the banking facility and service is not accessible by the low income people; this is termed as "financial exclusion". Financial inclusion is generally defined as the availability of banking services at an affordable cost to disadvantaged and low-income groups. The main purpose of this study to analyse the role of co-operative bank in the new banking policy of financial inclusion.

Artificial intelligence technologies in digital banking

Artificial intelligence technologies in digital banking

Energy Considerations

I was perplexed by “Blockchain’s Carbon and Environmental Footprints”5 in the “Computing’s Economics” column in the August 2022 issue of Computer. The article considered the comparative energy costs of mining Bitcoin against the energy costs of existing banking technology but did not consider the other side—comparative benefits.

Success factors of customer e-loyalty for self-service banking technologies using analytical hierarchical process: A study on kingdom of Saudi Arabia

The purpose of this paper is to identify the key success factors of customer loyalty for self-service banking technology. Further, these factors are ranked and classified into three broad categories using the analytical hierarchical process (AHP). Customer satisfaction, customer trust, and brand image emerged as the top three criteria of customer loyalty in Self Service Technologies. Some important factors of customer loyalty have been identified in this study. This will help the bankers in shaping their marketing strategies and developing e-loyalty programs.

To Study the Evolution of Technology in Banking

To Study the Evolution of Technology in Banking

BSI Mobile Adoption Process with Religiosity As a Moderation Variable

During a pandemic like today, new habits have emerged in society, one of which is conducting financial transactions. The presence of Bank Syariah Indonesia is expected to have the financial and technological capabilities to meet customer needs following sharia principles and reach the currently unspoiled sharia market by creating an Islamic ecosystem and becoming one of the centers of sharia economy and finance in the world. The BSI Mobile application is the right solution with ease for benefits such as paying infaq, alms, and hajj savings deposits, to opening an account online. In this study, the superiority of the BSI Mobile feature as a spiritual, financial, and social friend following the main target of Islamic banks in Indonesia is Muslims, then the potential of the Islamic banking market in Indonesia is very large. This study uses a sample of 308 prospective customer respondents. Analysis using SEM and based on PLS (Partial Least Square) shows that innovation and bank reputation have a significant effect on attitudes and intentions to adopt BSI Mobile, except for bank reputation on attitudes which are moderated by religiosity. This study can provide input to Bank Syariah Indonesia to improve mobile banking services amidst the development of digital banking technology and after the Covid-19 pandemic.