Abstract
Online banking as one of the accepted services offered by banks to give faster and further dependable services to users. Despite the availability of this convenient and reliable service, many customers are hesitant to adopt online banking technology. Therefore, it is important to identify the factors that influence customers’ satisfaction levels in order to address any concerns and improve the overall customer experience. For that reason, the purpose of this study is to identify the factors that impact guests or customers and determine their position of satisfaction with online banking. The four factors that could impact guests’ satisfaction with internet banking are service quality, security, convenience, and speed. This study used descriptive exploration with the use of a questionnaire check. Two-hundred (200) respondents who shared in this study have handed precious feedback about the factors that could impact guests’ opinions. Results show that convenience, and speeds are nearly linked to client satisfaction with internet banking or online banking. Client satisfactions are important factors that helped banks sustain competitive advantages. With the rapid-fire development of computer technology, online banking could be used to attract further guests. Online banking setup leads to increased productivity, reduction in the cost of banking operations, presto agreement, and high volumes of banking deals.
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