Small Hotels Research Articles

УСАМІТНЕНИЙ ВІДПОЧИНОК ЯК ТРЕНД ТУРИСТИЧНОГО РИНКУ

The article examines the tendency of the traveler to seek solitude with himself and his thoughts. Solitude has received a new wave of popularity on the international and domestic tourist market. There is an increasing rejection of mass group tours and trips (based on statistical data). According to a study by the World Travel and Tourism Council, about half of travelers worldwide traveled within their own country. In Ukraine, solo travel has doubled. According to the results of a survey conducted by the European Tourist Commission, the majority of Europeans in 2022 preferred short-term trips to less crowded, unfamiliar places, natural sites, national parks, rural settlements, protected areas. The issue of security is important. Travel insurance is always a good idea. The understanding of the role of a healthy lifestyle is growing. The importance of a healthy ecology is growing for solitary rest. This promotes interest in tourism in forest and rural regions, in particular, on weekends. There is an increase in demand for places where there is a balanced interaction of local residents and nature, hospitality and respect for privacy. Accordingly, the use of houses or separate apartments, tents is increasingly popular. All this affects the demand and supply of services in the tourist market. Secluded rest provides self-development and a unique experience of self-discovery, restoration of a person's physical and psychological health. It provides ample opportunities for self-reflection and growth with the joy of unlimited freedom. Unique design projects of houses, chalets or small hotels for comfortable seclusion in the forest or mountains, near water bodies or in the valley. Ukraine, thanks to its natural wealth, offers a choice of many ideal locations for seclusion from negative information and instability of the outside world to deepen your inner world. The importance of a healthy ecology of the country is growing for secluded recreation. Solo travel is becoming increasingly popular thanks to the internet, mobile apps and social media. They are used to obtain information or purchase any tourist services. Thus, the established trend will contribute to the construction of quality tourist products with selected customer segments.

Multizone Modeling of Airborne SARS-CoV-2 Quanta Transmission and Infection Mitigation Strategies in Office, Hotel, Retail, and School Buildings

Airborne transmission of SARS-CoV-2 mostly occurs indoors, and effective mitigation strategies for specific building types are needed. Most guidance provided during the pandemic focused on general strategies that may not be applicable for all buildings. A systematic evaluation of infection risk mitigation strategies for different public and commercial buildings would facilitate their reopening process as well as post-pandemic operation. This study evaluates engineering mitigation strategies for five selected US Department of Energy prototype commercial buildings (i.e., Medium Office, Large Office, Small Hotel, Stand-Alone Retail, and Secondary School). The evaluation applied the multizone airflow and contaminant simulation software, CONTAM, with a newly developed CONTAM-quanta approach for infection risk assessment. The zone-to-zone quanta transmission and quanta fate were analyzed. The effectiveness of mechanical ventilation, and in-duct and in-room air treatment mitigation strategies were evaluated and compared. The efficacy of mitigation strategies was evaluated for full, 75%, 50% and 25% of design occupancy of these buildings under no-mask and mask-wearing conditions. Results suggested that for small spaces, in-duct air treatment would be insufficient for mitigating infection risks and additional in-room treatment devices would be needed. To avoid assessing mitigation strategies by simulating every building configuration, correlations of individual infection risk as a function of building mitigation parameters were developed upon extensive parametric studies.

TRENDS IN THE FUNCTIONING OF THE TOURISM SECTOR IN CRISIS CONDITIONS ON THE EXAMPLE OF HOTEL ENTERPRISES OF THE TRANSCARPATHIAN REGION, UKRAINE

The purpose of the article is to identify trends in the operation of hotels in the Transcarpathian region in the pre-pandemic and pandemic periods, based on the ratio of the indicators of the dynamics of tourist flows and the occupancy rate of enterprises. It is obvious that small hotel enterprises of Transcarpathian region make a significant part of the hospitality segment of the region – they are the ones who receive a large part of guests/visitors/tourists. The activities of most of them are diversified, small-scale and somewhat isolated, these factors have softened the impact of strict quarantine restrictions introduced at different times in 2020-2021. Therefore, the research methodology is based on a sample of questionnaires – interviews provided by 30 enterprises. The research was conducted in the period from January to April 2021, when the restrictions of the red quarantine zone were introduced in the Transcarpathian region of Ukraine during the COVID-19 pandemic. In addition, a literature review of scientific works of domestic and foreign authors was conducted, whose publications relate to some aspects of this research. Much of the research concerns the state and current functioning of the tourism or hospitality industry during the pandemic and the business innovations they employ during the crisis. The results of the survey reflect the highly indicative dynamics of tourist flows in the Transcarpathian region in the period 2000-2020, showing pronounced peaks in the number of visitors (2000, 2003, 2008) and their decline (2001, 2004, 2019), as well as periods of low tourist activity (2014-2016) due to the military and political situation in Ukraine. The study describes the occupancy trends of small and medium-sized hotels in the region for the period 2018-2020. These trends clearly show the consequences of the crisis phenomena that occurred in the economy and society due to the global pandemic. The practical implications of the study lie in possible further recommendations for management decisions that will allow to increase the competitiveness of the hospitality and tourism sector in the region, as well as to implement effective measures in possible crisis situations. Value/originality. Information about the reaction and details of the operation of hotel enterprises of the Transcarpathian region during the global pandemic crisis is useful for understanding the work of the tourism sector in general at different levels – from local to state.

Modern electronic booking and reservation systems in the hotel business

The article examines the peculiarities of the implementation of information technologies in the hotel enterprise. It was established that the use of modern information technologies becomes a means of competitive struggle in the hotel business. The guest service process begins with his contact with the reservation service, which forms the first impression of the hotel. Therefore, the quality of the provided hotel services plays a major role in increasing the rating among accommodation establishments and in attracting new customers. However, the majority of accommodation facilities do not have a sufficient level of equipment for customer service using automated systems, the accommodation facility's own mobile applications and various modules with the effect of partial contactless and quick service. The terms «hotel reservation system» and «reservation system» are often used interchangeably in the hospitality industry, but they are actually different things. A hotel reservation system, or CRS, is the central hub where booking information is stored from all booking channels, whether by phone, OTA, GDS, sales force or online booking system. A website booking engine, called an Internet Booking Engine (IBE), is software that allows guests to make reservations directly from the hotel's website. Today, most hotels have switched to a digital reservation system, while a significant number of small hotels, hostels, hotels, guesthouses, and rental companies still use manual processes. This puts them at a disadvantage compared to their more technologically advanced competitors. It was determined that electronic reservation and reservation systems are the most important sales channels for the hotel enterprise. A general review of electronic booking and reservation systems in hotels was conducted. A mobile application is a new innovative idea for hotels, which helps to improve the process of booking rooms in accommodation facilities. The application allows the client to choose a language convenient for him, which will greatly simplify the process. There are many free mobile applications that also excel in modern automated booking systems. Mobile services on Android and IOS will give accommodation establishments several serious advantages over competitors, and customers will quickly search for personal orders on them. Booking (App Store, Google Play) is the most popular search program and accommodation reservation. Its feature is free booking and the possibility to pay for accommodation directly upon check-in. HotelsCombined (App Store, Google Play) – an application with extensive information on prices for hostels and hotels of higher categories on various booking services. Hostelworld (App Store, Google Play) is a convenient service for booking accommodation (hotels, rooms, apartments). Airbnb (App Store, Google Play) is a server for renting a separate apartment or apartment. HotelsGuy – this reservation system application is suitable for tourists who want to save on accommodation; is popular among young people in many countries of the world. Current hotel automation systems were analyzed and the most popular advantages of reservation systems were determined. Each hotel has its own standards of operation of the reservation service, but the goal is the same - to maximize the loading of the room fund. Modern computer technologies make it possible to make reservations very quickly and automatically enable the employee making the reservation to receive timely and comprehensive information about the guest, his tastes, habits, and preferences. Room reservation is quite often of decisive importance for choosing a particular hotel. With this in mind, all stages are important in the booking process.

Ecolodge sebagai Implementasi Pendidikan Sains (IPA) yang Multidimensi

Science Education (IPA) is a science related to systematic natural and material symptoms that are arranged regularly, generally in the form of a collection of observations and experiments. Science learning is expected to be a vehicle for students to learn about themselves and the surrounding nature, as well as the prospect of further development in applying it in everyday life. In the world of education, environmentally sound education has begun to be integrated, for example education with the vision of SETS (Science Environment Technology and Society) is defined as science, environment, technology, and society, is a unit that in the concept of education has implementation so that students have the ability to think higher (higher order thinking) Science, Technology and Society (STS) approach or the Science, Technology and Society (STM) approach. is a combination of concept approaches, process skills, CBSA, Inquiry and disambiguation as well as environmental approaches. One example of the implementation of the learning model with the environment is lodging in an open environment with an environmentally sound concept called ecolodge. Ecolodge is a small hotel or guesthouse that combines local architecture, culture and natural characteristics, supports environmental conservation by reducing waste and energy use and provides social and economic benefits to local communities.

Waste Management Practices of Small Hotels in Dehradun

Waste has emerged as a major issue in the modern society. Due to urbanization, the volume of waste is speedily rising. If the origin of waste creation makes no effort, then all wastes are either disposed of or burnt which results in waste of land, air, water, and energy as well as the growth of undesirable animals, plants and microorganism. Through the associate and involvement of the local population, waste may be managed locally in a sustainable manner. Waste management may be an expensive endeavor if not carried out appropriately. In most of the developing nations, 20-50 percent of urban expenditure budget is directed at management of solid waste. Small hotels in Dehradun, the capital city of Uttrakhand, haven't made any attempts to address their waste-related environmental consequences, which has had a negative effect on the environment. In this paper, waste management practices of small hotels in capital city of Uttrakhand are investigated. Employees of small hotels were given a survey schedule to fill out in order to collect information about their waste management practices. The findings show that small hotels choose to dispose of their waste rather than recycle and reuse it.

The role of food waste hierarchy as Thai hotels seek to fulfill their corporate social responsibility

Although food waste reduction has been recognized as an important method for managing the environment in the past, it has not received much attention from the hotel business sector. This article reveals that food waste hierarchy is an important strategy for hotels, as it helps them to reduce food waste at the generation point, while reducing food costs and protecting the environment. The process of food waste reduction can be holistically integrated with the distribution process. The study found that there were significant differences related with hotel size in the 7-step food distribution process. The mean distribution process of large hotels is higher than the one of medium and small hotels. The results also show that the hierarchy of food waste management motivates the hotel business sector to implement food waste reduction by ensuring that hotel operations achieve Corporate Social Responsibility (CSR) goals in the form of Creating Shared Value (CSV). The primary goal of CSR is to align corporate and social values.

EXPLORATION ON THE TEACHING REFORM OF “X-Y THEORY” IN THE DESIGN COURSE OF ENVIRONMENTAL DESIGN SPECIALTY BASED ON EMOTION REGULATION

EXPLORATION ON THE TEACHING REFORM OF “X-Y THEORY” IN THE DESIGN COURSE OF ENVIRONMENTAL DESIGN SPECIALTY BASED ON EMOTION REGULATION

SELF-SERVICE TECHNOLOGY (SST) IMPLICATION TOWARD INTENTION TO REVISIT IN SMALL HOTELS: A CASE STUDY OF NAKHON RATCHASIMA PROVINCE, THAILAND

Self-service technology is an innovation that requires communication over the Internet through high-efficiency platforms. However, with the ability of each guest, it may cause problems in technology use. This study aims to investigate the effect of self-service technology, technology adoption, electronic service quality, satisfaction on repeat service use intention for small hotels in Nakhon Ratchasima province, Thailand. To develop and test a structural equation model, and to analyze the direct and indirect effects of all five components. The data was collected by using questionnaires from 412 samplings of small hotel guests in Nakhon Ratchasima province, Thailand, via an online survey by Google form during the COVID-19 pandemic. The descriptive statistic and path analysis were applied. The results found that the model is consistent with empirical material in statistical significance. It can confirm that three significant factors effects repeat service use intention which is 1) self-service technology, 2) technology adoption, and 3) satisfaction. Moreover, self-service technology has direct significantly affected technology adoption, electronic service quality, satisfaction, and repeat service use intention respectively. To investigate the positive effect of self-service technology, technology adoption, electronic service quality, satisfaction on repeat service use intention for small hotels in Nakhon Ratchasima province, Thailand. The quantitative approach was employed by using structural equation modeling for path analysis. The data was collected by using questionnaires. There were 412 samplings from small hotel guests in Nakhon Ratchasima province via an online survey by Google form during the COVID-19 pandemic. The results found that the model is consistent with empirical material in statistical significance. It can confirm that three significant factors effects repeat service use intention which is 1) self-service technology, 2) technology adoption, and 3) satisfaction. Hence, to implement the use of self-service technology for small hotels that should focus on these factors. The authors would recommend applying the self-service technology for small hotels as technology plays an increasingly important role in the hospitality industry, small hotels need to survive the increasingly intense competition. This research contributes the new model for small hotels to implement the use of self-service technology and it can create the guest experience and satisfaction. However, the potential of people in different societies should be considered for technology adoption.

Exploring needs analysis of English language training: An evidence from small hotel and restaurant employees in Nusa Lembongan, Bali, Indonesia

The tourism industry is one of the fastest-growing businesses in Indonesia, especially in Bali which contributes local and national economies. As most of the time English is used to carry out businesses, mastering English plays a significant role in their economic improvement. This study is intended to analyze the specific needs for English in the local tourism industry to prepare a need analysis of English language training for hotel and restaurant employees to empower the local community. The data for this mixed-method design study were taken a set of questionnaires on the needs, functions, and problems of using English in the tourism industry distributed to 36 respondents, observation, and interviews with employees as students and administrators. The collected data were analyzed using Katz’s (2009) simple non-parametric statistics and descriptive-interpretatively narrated. The findings show that most employees consider speaking to be the most important skill to function in their routine work because they need to guide, interact and communicate with (potential) customers, in particular, with foreign tourists visiting tourist attractions throughout the Mushroom Bay area, Nusa Lembongan. Concerning the use of English, they mostly employed English for general conversations, for providing services, and for giving information. The challenges they face in using English include inappropriate words and expressions usage in speech, being unable to understand foreign accents, having inadequate vocabulary in reading, and a lack of grammar knowledge in writing. These findings are used as the basis for developing course plans in English language training for small hotel and restaurant employees.

The main directions of strengthening the crisis management of hotels during the COVID-19

The hotel industry especially acutely felt the consequences of the spread of Covid-19: reduced demand, closure, financial difficulties, dismissal of staff. Covering the topic, the author addresses the regulatory framework for the organization of anti-epidemic measures in hotels during the dissemination of COVID-19 and recent research of scientists in the field of hotel business management. The changes that are taking place in the modern world due to the coronavirus pandemic, cause the transformation of the behavior of consumers of hotel services, which become more cautious and demanding. The question of finding optimization of the functioning of hospitality establishments during quarantine restrictions is quite acute and requires the use of anti-crisis measures. The author finds out what are the most common risks most hotel managers face during the spread of COVID-19 and offers anti-crisis measures to prevent or prevent them in the following areas: personnel management, ensuring safe and hygienic conditions in hotels, advertising and strategic partnership. The author pays special attention to the problems of staff retention and ensuring safe and hygienic conditions in hotels. Determines that during the COVID-19 period, additional duties must be assigned to the hotel staff with their entry into job descriptions. In addition to the minimum hygienic requirements, the author offers a list of additional to enhance the safe stay of guests in the hotel. It is also noted that for customers, instructions are developed for finding a hotel during the distribution of COVID-19. The author stresses that, even with limited financial resources, it is necessary to carry out advertising activities, because potential customers should be aware of the state of comfort and security of the hotel. In case of lack of own funds for the provision of additional services by the hotel, the author considers the option of strategic partnership optimally. Strategic partnership will help to expand the range of additional services and increase the circle of visitors. As a separate direction of crisis management for small hotel businesses, the author of the proposed re-equipment of the existing complex for an aparthotel. The implementation of hotel activities during the epidemiological crisis is a risk with uncontrollable factors and these factors cannot be changed by the parties, the participants of the hotel business can only take them into account when analyzing the risks and possible losses from it. The author concludes that in the new uncertain and dangerous conditions of management, anti-crisis management qualities flexibly and quickly adapt to market conditions become the main factors of survival of hospitality subjects.

A comprehensive study of the potential and applicability of photovoltaic systems for zero carbon buildings in Hainan Province, China

Energy balance in the building industry and the potential of building PV systems are indispensable to achieve carbon peaks and carbon neutrality in Hainan Province. This research investigated load matching for different types of buildings and the electricity generation potential of building PV systems in Hainan Province. The tilt angle, orientation, PV conversion efficiency and available area of the building were adopted as research parameters to analyze the chance of realizing zero carbon in the building industry. The potential of roof PV systems and economic analysis in Hainan Province were studied. The results show that when a high-performance PV system (20%) is utilized, the electricity demand of buildings can be covered, and 86.9% of the total electricity demand of Hainan Province can be provided by roof PV systems. If all available roof area was used appropriately, carbon emission reduction is up to 13.49 million tons CO2 every year. The cumulative carbon emission reduction could be 408.7 million tons CO2 by using roof PV systems during 2020–2060. The initial cost and pay back period were 117.4 billion CNY and 6.3 years, respectively. All residential buildings, office buildings and small hotels are able to achieve an energy balance when the PV conversion efficiency is 20%. Electricity generation reaches the maximal value when the tilt angle is 15°. When the tilt angle is in the range of 0° to 30°, energy generation is larger than 270 kWh/m2a, and the difference is less than 5%. Electricity production on the east and west facades is greater than that on the south façade. This research provides some references for using building PV systems in Hainan Province.

The Diaries of Judith Malina, 1958–1971 (Excerpt)

The Diaries of Judith Malina, 1958–1971 (Excerpt)

The Study of Pantomime as an Example of ‘Decolonizing Fiction’

This paper aims to analyze the play called Pantomime by Derek Walcott (1978) according to Greimas’s actantial model. The play problematizes issues of identity and validity of the binary oppositions such as master/slave and white/black through employing the master and slave stereotypes animated in the work called Robinson Crusoe. There are two characters named Trewe (S1), and Jackson (S2) in the play. S1, who is a retired English actor, sees his culture as superior to the native culture. S2, who is the servant of S1, has an inferiority complex as he is black. One day, S1, who runs a small hotel in Tobago and wants to entertain his guests at his hotel, wants to prepare a performance of the novel called Robinson Crusoe with Jackson. Interestingly enough, their performance does not reflect the binary oppositions based on the relationship between the colonizer and the colonized as in Robinson Crusoe. On the contrary, it openly reverses the roles performed by the colonizer and the colonized after a constant role-shifting by S1 and S2. At the end of the play, S2 asks for a raise from his employer S1 and this might be thought as a possibility for creating a world which is free from binary oppositions, and for starting a new sort of relationship based on an employee and an employer.

A temporal construal theory explanation of the price-quality relationship in online dynamic pricing

According to construal theory, the desirability of a product influences consumers’ choices from a temporally, socially, spatially and hypothetically distant perspective. The purpose of this study is to test the temporal dimension of such theory with reference to hotel room prices, also distinguishing by firm size. Temporal distance is measured through the days of advance booking, in a varying-coefficient model reflecting both the dynamic pricing behaviour of the supply and the seasonal oscillation pattern of the demand. Results support the appropriateness of the temporal construal theory as an interpretative framework for the effectiveness of dynamic pricing, from the perspective of behavioural psychology. On average, the influence of quality on price in small hotels is lower than in large hotels; however, its variability is higher in small hotels. Large hotels charge a premium price during peak season dates, while small firms apply discounts, likely aiming to reach full occupation.

Continental Collaboration: Consulting, Institution Building, and Mentoring Across Africa

Continental Collaboration: Consulting, Institution Building, and Mentoring Across Africa

An energy efficiency solution based on time series data mining algorithm—a case study of small hotel

Abstract This study aims to conduct data mining research on the time series energy consumption dataset of a small hotel. Earlier studies on data mining have demonstrated that cluster and association analysis had been commonly used methods today, while this has not yet been investigated under time series dimension. For that consequence, this article utilizes K-shape and Apriori algorithm coded by Python language to explore the time series energy consumption data of the small hotel in terms of the subentry and total energy consumption. Final results reveal that the energy consumption curve and association rules can effectively reflect the working characteristics of the small hotel. From the clustering results, the small hotel working feature and weather condition determine the time series energy consumption curve shape. As for association rules, there is a different chain relationship between the energy consumption of each subentry and total energy consumption of the small hotel, especially the consumption of heating gas and cooling, which mainly determines the changes in other energy consumption.

Predicting Online Complaining Behavior in the Hospitality Industry: Application of Big Data Analytics to Online Reviews

Purpose: This study aims to enrich the published literature on hospitality and tourism by applying big data analytics and data mining algorithms to predict travelers’ online complaint attributions to significantly different hotel classes (i.e., higher star-rating and lower star-rating). Design/methodology/approach: First, 1992 valid online complaints were manually obtained from over 350 hotels located in the UK. The textual data were converted into structured data by utilizing content analysis. Ten complaint attributes and 52 items were identified. Second, a two-step analysis approach was applied via data-mining algorithms. For this study, sensitivity analysis was conducted to identify the most important online complaint attributes, then decision tree models (i.e., the CHAID algorithm) were implemented to discover potential relationships that might exist between complaint attributes in the online complaining behavior of guests from different hotel classes. Findings: Sensitivity analysis revealed that Hotel Size is the most important online complaint attribute, while Service Encounter and Room Space emerged as the second and third most important factors in each of the four decision tree models. The CHAID analysis findings also revealed that guests at higher-star-rating hotels are most likely to leave online complaints about (i) Service Encounter, when staying at large hotels; (ii) Value for Money and Service Encounter, when staying at medium-sized hotels; (iii) Room Space and Service Encounter, when staying at small hotels. Additionally, the guests of lower-star-rating hotels are most likely to write online complaints about Cleanliness, but not Value for Money, Room Space, or Service Encounter, and to stay at small hotels. Practical implications: By utilizing new data-mining algorithms, more profound findings can be discovered and utilized to reinforce the strengths of hotel operations to meet the expectations and needs of their target guests. Originality/value: The study’s main contribution lies in the utilization of data-mining algorithms to predict online complaining behavior between different classes of hotel guests.

Editorial: The inaugural issue of Journal of Global Hospitality and Tourism

Editorial: The inaugural issue of Journal of Global Hospitality and Tourism

Short-term rental versus small hotel industry amid COVID-19 pandemic: What drives millennials' accommodation choices?

This paper aims to establish the motivation factors behind the accommodation choices made by millennials for stays at short-term rental properties and small hotels amidst the COVID-19 pandemic, a topic that remains under-represented in the hospitality and tourism literature. Using data from a survey of 145 millennials who stayed at an Airbnb property and a small hotel in the past year, a non-parametric test was utilized to compare six motivation factors that affect millennials' accommodation choices, guided by the push-pull motivational framework. The Wilcoxon signed-rank test results showed that the millennials significantly considered price and reviews as their common pull motivations when making accommodation choices. Interestingly, motivation factors such as location, service quality, facilities and amenities, safety, and security do not appear to significantly influence the millennials' choices for either accommodation. This paper contributes to the limited pool of empirical research on short-term rental properties and addresses the challenges faced by the small hotel industry by focusing on millennials' accommodation choices.