Service Process Research Articles

Pemenuhan Kebutuhan Pelayanan Kepada Jemaah oleh KBIHU dan Tour & Travel Haji dan Umroh

This article examines the efforts made by the Hajj and Umrah Guidance Group (KBIHU) as well as tour and travel agents in meeting the service needs of Hajj and Umrah pilgrims. This study aims to identify the type of service provided, evaluate the quality of service, and measure the level of satisfaction of pilgrims with the services received. Data was collected through survey methods and interviews with congregations, as well as direct observation of the service process. The results of the study show that there are several important aspects in the service that are very concerned by the congregation, such as worship guidance, accommodation facilities, transportation, and health support. KBIHU and high-quality tour and travel agents are generally able to meet the expectations of pilgrims by providing comprehensive and professional services. However, there are also several obstacles and challenges faced in the service process, such as limited resources and ineffective coordination. This study suggests increasing training for service staff, improving facilities, and improving the coordination system to improve the quality of service to Hajj and Umrah pilgrims.

Planning the customer service process of a logistics company based on implementing green technologies

The peculiarities of planning environmentally oriented customer service for a logistics company based on implementing "green" technologies are discussed in the article. It has been researched that planning is an integral part of the successful management of any company, especially in the logistics sector, where customer satisfaction and operational efficiency are key factors. Under modern conditions, to respond to customer requests, logistics companies must take into account the impact of their activities on the environment and implement appropriate methods to minimize the negative impact on the environment, and accordingly, the process of planning customer service in a logistics company should include an environmental component. Given this, the importance of integrating environmental factors and business processes at each stage of planning to ensure sustainable development of a logistics company based on forming a cyclic approach to planning environmentally oriented customer service is substantiated. The method of iterative planning that allows a logistics company not only to improve the quality of customer service but also to integrate environmental practices into its activities, which meets the modern requirements of sustainable development and social responsibility of business has been established. The developed model of environmentally-oriented planning of customer service combines business processes of logistics service and "green" technologies, transforms the operational efficiency of a logistics company in the context of sustainable development, substantiates the integration of environmentally sustainable solutions at all stages of the logistics chain - from initial planning to the final delivery of goods to consumers. To support the proposed model, the implementation of Power-to-X technology is recommended, which allows the conversion of excess renewable energy into energy specifically for logistics and transportation purposes. The implementation of this measure enables the logistics company to reduce emissions and increase energy efficiency, to form a comprehensive approach to the development and integration of environmentally friendly technologies in the company's logistics operations to increase efficiency and competitiveness. It is emphasized that the proposed model demonstrates a comprehensive approach to building a highly efficient and at the same time environmentally sustainable logistics system of the company by integrating innovative "green" technologies.

Multi-disciplinary mass burn casualty simulation exercise

Disaster simulation exercises are important to test service processes, capabilities, and deficiencies and disaster response planning should encompass the entire multidisciplinary team over an extended period. Our service simulated a modest eight burn casualty scenario to test our service capabilities over a 10-week period across medical, nursing, and allied health professions. Requirements due to the mass burns casualty cohort were predicted in terms of theatre requirements, allied health treatment hours required, and nursing hours requirements. Prospective business-as-usual service provision data was also collected over the 10-week study period in respect to theatre utilisation, allied health workload, nursing hours and burns ward bed census. This data was then superimposed on predicted mass burn casualty requirements to gauge total workload demands over the study period. Results showed an expected significant initial spike in theatre requirements in the first week post mass casualty with ongoing deficiencies in theatre allocation occurring throughout the 10-week study period. Allied health staff were working at or near capacity in a business-as-usual setting with major spikes in workload demand occurring due to the mass burn casualty cohort. Total workload demands clearly exceeded current staff capacity for most of the allied health professions over the 10-week period. Bed census exceeded funded nursing bed capacity for all but seven days of the study period. Predicted combined nursing hours required exceeded funded capacity for all but two days. This simulation clearly demonstrated the high and immediate increase in workload demands across all professions over a prolonged 10-week period and that high business-as-usual demand can greatly affect staff capacity to cope with a mass casualty surge in admissions. It was able to provide evidence, and awareness, for leadership and management on the need for resources and resource re-allocation in a mass burn casualty scenario. It also informed a review of our current triggers for activating our SA Health Multiple Burns Plan.

The Use of Multifamily Discharge Preparation Groups in the Discharge Process of Patients with Schizophrenia.

After acute treatment, patients with schizophrenia return to their original living environment for further rehabilitation, which not only determines the quality of life of the patients and their families but also has an important impact on society. However, patients often find it difficult to adapt to changes in the environment when they are discharged from the hospital. This may be related to the incompleteness of China's mental health service system, as many services for schizophrenia patients are only in the treatment stage. In China, schizophrenia is traditionally associated with poor moral quality, and patients find it difficult to obtain support. Many patients have trouble reintegrating into the community after treatment. Schizophrenic multifamily teams gather families affected by the same illness and pain together to promote healing together in an environment that allows mutual sharing, understanding and transparency, maximizes the use of family resources for support, improves discharge readiness, and better deals with post-discharge recovery. The multifamily group intervention method was used to improve the motivation of the patients' family motivation as well as the discharge readiness and self-efficacy of the patient. After the intervention, the motivation of the family and discharge readiness of the patient were improved compared with that of the baseline period; however, the improvement was not significant. The self-efficacy of the patients was significantly improved (P=0.042). In the discharge preparation of schizophrenia patients, multifamily teams can be used to help patients and their families share resources, enhance support and prepare for discharge. Patients will have better support following discharge for recovery in the community. Additional consideration should be given to the impact of the environment on patient services, and the evaluation of the service process is key to continuously improving the service effect.

Transformation and Upgrading of Fresh Brand Retail Mode under the Background of Consumption Upgrading -Taking Freshippo as an Example

In recent years, China's retail market has developed vigorously, and technological progress superimposes demand changes, driving the innovation of new retail(NR) business models. Starting from the problems in the traditional retail industry, this paper analyzes the success of Freshippo in the context of consumption upgrading and uses the case analysis method to study, indicating that the three elements of "people, field and things", the change and upgrading of marketing channels and service processes are the key factors to promote the successful breakthrough of Freshippo. At the same time, the successful breakthrough of Freshippo provides experience for the transformation and upgrading of traditional retail enterprises. It offers new ideas to solve the dilemma of the traditional retail industry, enhance consumers' consumption expectations, and improve the supply reality of enterprises. This, in turn, promotes the development of the NR industry.

Can GPT Help Improve Robo-advisory? The Construction of Robo-advisor for Users with Low Investment Experience Based on LLM

Robo-advisors have emerged as a significant innovation in investment management, offering automated financial advice to investors. However, user acceptance remains a challenge, particularly among those with limited investment experience. This paper explores the potential of large language models (LLMs) to enhance the interaction attributes of robo-advisor products and increase acceptance among novice investors. The study contributes to the existing literature by exploring the application of LLMs in robo-advisors, supplementing the exploration of interaction design, and systematically reviewing the service processes of current robo-advisor products. Findings suggest that existing robo-advisor products have room for improvement in interaction attributes and algorithmic mechanisms. Through theoretical exploration, this paper proposes methods for optimizing robo-advisor products by integrating LLMs. In conclusion, this research lays the groundwork for designing robo-advisor products with integrated LLM functionality, offering theoretical references for practitioners and researchers in financial technology. Future research directions include exploring user expectations and conducting controlled experiments to analyze the impact of LLM integration on user decisions.

Penggunaan Energi Terbarukan PLTS untuk Efisiensi Biaya dan Keberlanjutan Usaha Bubur Bayi Shashi di Bukittinggi

Shashi Baby Porridge business in Bukittinggi faces significant operational cost challenges due to high electricity consumption, particularly from production equipment. To address this issue, a community service team from the Department of Electrical Engineering at Padang State Polytechnic implemented a Solar Power System (SPS) as an alternative solution. The service process included energy needs analysis, SPS system design, installation, and performance monitoring and evaluation. The implementation of the SPS successfully reduced electricity costs and dependence on conventional electricity while supporting environmental conservation efforts. The installed SPS, with a total capacity of 200 Wp, provides energy for lighting, resulting in significant savings in operational costs. Socialization with the owners and workers was also carried out to ensure optimal system maintenance and operation. The outcomes of this project are expected to inspire other small businesses to adopt renewable energy technologies to enhance efficiency and sustainability.

RANCANG BANGUN SISTEM INFORMASI PENGOLAHAN DATA CUSTOMER DIGITAL MARKETING PADA MB STORE

The purpose of this research is to design and build a data processing information system at the MB Store which is engaged in digital marketing services. The current problems Processing customer data while still using static data so that it still makes it difficult for admins to find and collect customer data information both those that are being processed, currently running and also those who have ordered before. This static data collection also often causes confusion or misunderstanding between customers and service officers in controlling different customer needs, besides that it also often causes confusion between one customer order package and another, who have and have not paid. , still in the process of ordering as well as the customer data information itself. This is caused because the data is entered separately in each document in Microsoft Excel so that the checking process must be carried out manually. So that this also causes the admin officer to have difficulties in re-data, tracking and matching customer data that has been stored. To overcome the problems that occur, research is carried out which aims to provide solutions to the Miss Bolin Store (MB Store), namely by building a Customer Data Processing Information System using Microsoft Visual Studio and MySQL. The model used in the development of this research uses the Waterfall Model with 5 stages, namely software requirements analysis, design, program code generation, testing and maintenance. Collecting data using interview techniques, observation and literature study. This information system is expected to make it easier for admins to find data, collect customer information, help the service process to customers be faster and can reduce the occurrence of mistakes or misunderstandings in the customer order data itself.

A Novel Blockchain-based Responsible Recommendation System for Service Process Creation and Recommendation

Service composition platforms play a crucial role in creating personalized service processes. Challenges, including the risk of tampering with service data during service invocation and the potential single point of failure in centralized service registration centers, hinder the efficient and responsible creation of service processes. This paper presents a novel framework called Context-Aware Responsible Service Process Creation and Recommendation (SPCR-CA), which incorporates blockchain, Recurrent Neural Networks (RNNs), and a Skip-Gram model holistically to enhance the security, efficiency, and quality of service process creation and recommendation. Specifically, the blockchain establishes a trusted service provision environment, ensuring transparent and secure transactions between services and mitigating the risk of tampering. The RNN trains responsible service processes, contextualizing service components and producing coherent recommendations of linkage components. The Skip-Gram model trains responsible user-service process records, generating semantic vectors that facilitate the recommendation of similar service processes to users. Experiments using the Programmable-Web dataset demonstrate the superiority of the SPCR-CA framework to existing benchmarks in precision and recall. The proposed framework enhances the reliability, efficiency, and quality of service process creation and recommendation, enabling users to create responsible and tailored service processes. The SPCR-CA framework offers promising potential to provide users with secure and user-centric service creation and recommendation capabilities.

Turkish parents’ perspectives on the roles and responsibilities of paraeducators: framing experiences

Objectives Paraeducators provide crucial support for individuals with special needs in inclusive educational settings, but their roles and responsibilities lack clarity. The resulting ambiguity emphasizes the need for clear role definitions. In inclusive education, paraeducators are perceived as the individuals who are most in communication with families. In this process, the perspectives of parents, who are important stakeholders, are crucial. Our purpose in this study was to examine the experiences and perspectives of parents with respect to the assistance given by paraeducators in inclusive educational settings. Methods We used a phenomenological research design to collect data, and we conducted semi-structured interviews with 14 parents of children with special needs. We reached the participants through snowball sampling. We collected the data using a 11-item Parent Interview Form developed based on the literature and expert opinion. We analyzed the data through thematic analysis. Results Data analysis revealed five themes: (a) preservice process; (b) employment process; (c) experiences and views related to roles and responsibilities during school time; (d) experiences and views related to roles and responsibilities outside of school time; and (e) expectations, needs, and recommendations. Conclusions The findings emphasize the importance of legal regulations, clear guidelines, and standardized qualifications for employing paraeducators in schools. We found that families managed the pre-service process on their own without any support. In the service processes, paraeducators were found to take on complex and non-standard roles. Among the issues reported by families as needs were the implementation of paraeducator supports within an official structure and training programs to enhance paraeducator qualifications. Additionally, families reported financial support needs in paraeducator employment. Based on the research findings, we can propose the establishment of vocational training institutions for paraeducator training and the planning of paraeducator employment in schools by official institutions within a specific protocol framework.

Effects of high-temperature and high-pressure immersion corrosion durations on the fretting tribo-corrosion behaviors of Inconel 690 alloy

An Inconel 690 alloy tube acting as a steam generator tube has been widely applied in the second and third generations of nuclear power plants using pressurized water reactors. However, its entire service process is always accompanied by high-temperature and high-pressure (HTHP) liquid medium corrosion and various fretting mechanical damage behaviors. This study first immerses the Inconel 690 alloy tube in HTHP corrosive medium for different lengths of time (0, 4, 8, and 12 h); then, a fretting tribo-corrosion test rig is used to investigate the effect of different fretting mechanical parameters on the surface damage mechanism and electrochemical dynamic response of each test sample. Results show that the corrosion rate of the Inconel 690 alloy tube has significantly increased after being treated by HTHP immersion corrosion, which is mainly due to the pre-existing corrosion products.

Factors Associated with Delays in Services for General Policy Outpatient Patients at The Registration Lock of The Nuhon Health Center, Banggai District Year 2023

Delays in patient services are generally often found in health facilities, both hospitals and community health centers. One of the community health centers in Banggai Regency which still often experiences problems with delays in patient service is the Nuhon Community Health Center. This health center, which is located in the Nuhon District area, serves outpatients in several polyclinics, one of which is the general polyclinic. One of the hopes of patients when visiting health facilities is that they don't have to wait long to get service, but there are still many statements from patients who complain about delays in service at the registration counter. This study aims to determine the factors associated with delays in general poly outpatient services at the Public Health Center Registration CounterNuhon, Nuhon District, Banggai Regency in 2023. This research is an analytical survey research with a type approachcross-sectional, by taking samples by accidental sampling with a total sample of 130 people. The statistical test used is Chi square to see the relationship between service delays and the performance of registration counter staff and facilities. The results of this study indicate that there is a relationship between the performance of the registration counter staff, facilities and delays in providing services to general poly outpatients at the Nohon Health Center Registration Counter, Nuhon District, Banggai Regency and the value of health workers isp =0.000 while the means have a relationship with a value of p = 0.000. Therefore, it is necessary to improve the performance of health workers and provide supporting facilities in the health service process.

Nurses' Experiences of Internet + Nursing Service Based on Service Quality: A Qualitative Study.

Internet + Nursing Services began operating from 2019 in China. The Internet+Nursing Service offers convenience to patients with limited mobility. As the application gains traction and order volume increases, guaranteeing service quality becomes the next challenge. Nonetheless, there is still a dearth of study on service quality assurance. In order to investigate nurses' experiences in the service process, this study used a qualitative research approach from the perspectives of the nurses. It is intended to serve as a guide for the creation of Internet+ nursing services. Two primary topics emerged from the analysis: Factors influencing service motivation (Getting Returns, Discontent, Concerns) and Experience of the service process (Trust contributes to smooth service delivery, Nurses' competence affects service quality, Correct assessment of whether the service is available or not, Shortcomings existing in the service process).

Policy Evaluation Implementation of Risk-Based Business Licensing in Kuningan District

The policy performance of implementing Risk-Based Business Licensing through the Online Single Submission-Risk Based Approach (OSS-RBA) system in Kuningan Regency is still experiencing obstacles because Kuningan Regency does not yet have a Detailed Spatial Plan (RDTR) which has an impact on hampering the process of basic requirements in the form of Conformity of Space Utilization Activities (KKPR), Environmental Approval and Building Construction Approval (PBG). Therefore, it is necessary to evaluate the business licensing policy so that the aim of the policy, namely improving the investment ecosystem through issuing business permits more effectively and simply, can be achieved. This research uses qualitative methods with data collection and analysis techniques through observation, interviews with service officers and the community as well as documentation studies. Based on the results of research using William N Dunn's evaluation theory with 6 main criteria, it was concluded that the implementation of risk-based business licensing policies in Kuningan Regency has not met effectiveness, efficiency, adequacy, alignment and accuracy in encouraging ease of business licensing even though the responsiveness is quite good with the increasing number of permits. Micro and Small Enterprises (IUMK) in Kuningan Regency. To increase the effectiveness of implementing this policy, the Kuningan Regency government issued a regional policy so that the business licensing public service process in Kuningan Regency continues to run well.

AI Chatbot integration in SME marketing platforms: Improving customer interaction and service efficiency

This review paper examines the integration of AI chatbots in small and medium-sized enterprise (SME) marketing platforms, focusing on their impact on customer interaction, service efficiency, and future implications. AI chatbots, powered by advancements in natural language processing and machine learning, have revolutionized customer service by automating routine tasks, providing 24/7 availability, and personalizing interactions based on user data. The paper explores historical developments, current trends, and applications of chatbots in SMEs, highlighting benefits such as cost efficiency and improved service processes. Furthermore, it discusses emerging technologies in chatbot development and outlines long-term benefits for SMEs, including enhanced customer satisfaction and operational efficiencies. Practical recommendations for SMEs considering chatbot integration are provided to optimize implementation and leverage this technology effectively in their marketing strategies. Keywords: AI Chatbots, SME Marketing, Customer Interaction, Service Efficiency, Automation, Future Trends.

Services for Manufacturing Electronic Identity Cards for the Manokwari Community

This research aims to determine and analyze the quality of public services in making electronic identity cards at the Manokwari regency population and civil registration service and to find out and analyze the inhibiting and supporting factors for the quality of public services in making electronic identity cards at the Manokwari Regency population and civil registration service. This research uses a qualitative approach. Data analysis in qualitative research is carried out throughout the data collection process, both during the interview and after completing data collection within a certain period. Data analysis techniques through an interactive analysis process. The service for making electronic identity cards has been running smoothly and efficiently. Then, the speed of service is determined by the stipulated time, and the employees are also responsive, sensitive, and motivated to support the process of implementing the electronic identity card service. Several elements support the smoothness and quality of service, as well as several obstacles that become obstacles in the process. Supporting factors such as the availability of trained human data sources, supporting regulations, adequate budget allocation, and supporting facilities and infrastructure positively contribute to maintaining the smoothness and efficiency of making electronic identity cards. The existence of skilled human data sources, transparent regulations, adequate budget support, and technological infrastructure enable the population and civil registration services to provide optimal public services. However, inhibiting factors also need to be overcome, such as a lack of employee work ethic, limited human data sources, and a need for more public awareness about the importance of electronic identity cards. Employee indiscipline, lack of adequate quantity and quality of human data sources, and low public awareness can slow down the service process and reduce the effectiveness of implementing .......

State Laws Governing the Hiring of Public Health Government Employees, 2023.

Governmental public health agencies have experienced longstanding challenges in recruiting individuals at the state and local level. Understanding civil service laws as they relate to the hiring processes is an important component of recruitment and increasing public health workforce capacity. This study presents state hiring laws and regulations governing the public health government workforce. Legal mapping techniques were employed to collect and code data on current hiring laws governing governmental public health employees across all 50 states. The review of laws included constitutions, statutes and regulations, and searches of administrative code. In 12 states, the laws do not specify civil service exam criteria or they have no mention of civil service exams in the law. Almost a third of states have laws that establish civil service exam requirements without specifying conditions for when exams must be required, or which positions allow which types of exam/criteria. Similarly, almost all of the states that have civil service exams denoted in their laws have unspecified language about whether there are exam fees. Requirements for the maintenance/use of state hiring lists are in place in 36 states and 26 states have a non-public health agency managing this process. Nearly all states (n=48, 96%) require hiring preferences for certain types of individuals, most commonly veterans (n=48, 96%) and family members of veterans (n=30, 60%). No state laws provide hiring preferences for individuals from public health fellowships or special training programs. Key findings suggest that the laws governing the merit system and civil service vary and often lack clarity, which may be difficult for public health agencies and for potential employees to understand, navigate, and successfully recruit key employees. The recruitment and hiring of new governmental public health staff are complicated by the management of hiring by other state agencies and the vague civil service exam requirements and process. Developing preferences for hiring individuals who have additional practical training in public health (eg, public health fellowships and AmeriCorps) should be considered.

Kinerja Perusahaan Daerah Air Minum (PDAM) Tirta Amertha Jati di Kabupaten Jembrana

Organizations, both public and private organizations, compete in providing a better form of service based on the field they are working on. Discussing examples of public sector organizations, one of which is a regionally owned business entity (BUMD). One of the Regional-Owned Enterprises (BUMD) that emphasizes community service while carrying out business activities is the Regional Drinking Water Company (PDAM). PDAMs aim to provide clean water to the community, especially at the regional level, as well as assist local governments in increasing Regional Original Revenue (PAD). As part of a Regional-Owned Enterprise (BUMD), PDAM has the authority to seek profit from the service process provided to consumers. This research uses descriptive qualitative methods with data collection techniques in the form of observation, interviews, and documentation. The theory used in this research is the performance theory by Dwiyanto which assesses the performance of an organization using 5 (five) indicators, namely productivity, service quality, responsiveness, responsibility, and accountability. By using this theory, it can be concluded that the performance of the Regional Drinking Water Company (PDAM) Tirtha Amertha Jati Jembrana Regency can be said to be quite good, because it still needs to be improved in several ways, such as the effective use of human resources and natural resources, infrastructure, service quality and continuity, and disaster mitigation to anticipate damage caused by natural disasters.

Towards Sustainable Healthcare: Exploring Factors Influencing Use of Mobile Applications for Medical Escort Services

The aging population is placing pressure on the healthcare system, and the private sector is innovating healthcare through digitalization. Mobile applications for medical escort services (MA-MES) could become a sustainable healthcare tool, assisting adult children in scheduling escorts to accompany their elderly parents to medical appointments. This creates new collaborative methods and service processes for healthcare services. This research applies the Unified Theory of Acceptance and Use of Technology 2 (UTAUT 2) model to identify the intentions of adult children to use MA-MES for their elderly parents. Data were gathered from 350 individuals in the age group of 20 to 59 years and analyzed using structural equation modeling (SEM). The findings indicated that the performance expectancy (PE), effort expectancy (EE), social influence (SI), price value (PV), and perceived trust (PT) significantly increased behavioral intentions (BI). Perceived risk (PR) mediated the relationship between PT and BI, while age moderated the effects of PT on BI. Cohabitation with elderly parents moderated the effects of SI and PT on BI. This research proposes a unique model to predict the intentions of adult children to use MA-MES for their aging parents. It provides insights enabling managers to carry out continuous innovation in MA-MES.

Caregiver involvement in support services for a child with hearing loss?

Family-centered practices are considered one of the crucial components of services offered to children with hearing loss in early intervention. These practices aim to empower caregivers to support the language development in children with hearing loss through family-centered early intervention. In Turkey, early intervention practices are commonly provided under the supporting services provided by Private Special Education and Rehabilitation Centers (PSERCs). However, there is limited information regarding the ways of involving caregivers in the support service process and about the content shared to empower them. This research was designed as a holistic single case study based on a qualitative approach to examine how caregiver involvement is achieved in support services in PSERC for pre-school children with hearing loss in Turkey. Data obtained through observations, semi-structured interviews, documents (Audiogram, activity items, etc.), and researcher diaries were analyzed inductively. Results demonstrate that a range of practices, such as informational notes, quarterly meetings, and debriefings are implemented at the focal PSERC. However, it found that the only practice that was consistently followed was debriefings. Although the content shared in the debriefings was seemingly supportive for the language skills of children with hearing loss, the information caregivers needed was diverse. The results clearly demonstrate that current attempts to involve caregivers at PSERCs lack family-centered practices. A more comprehensive approach is required to improve services at PSERCs and make them truly family-centered. Further research is crucial to this end.