Services for Manufacturing Electronic Identity Cards for the Manokwari Community

Abstract

This research aims to determine and analyze the quality of public services in making electronic identity cards at the Manokwari regency population and civil registration service and to find out and analyze the inhibiting and supporting factors for the quality of public services in making electronic identity cards at the Manokwari Regency population and civil registration service. This research uses a qualitative approach. Data analysis in qualitative research is carried out throughout the data collection process, both during the interview and after completing data collection within a certain period. Data analysis techniques through an interactive analysis process. The service for making electronic identity cards has been running smoothly and efficiently. Then, the speed of service is determined by the stipulated time, and the employees are also responsive, sensitive, and motivated to support the process of implementing the electronic identity card service. Several elements support the smoothness and quality of service, as well as several obstacles that become obstacles in the process. Supporting factors such as the availability of trained human data sources, supporting regulations, adequate budget allocation, and supporting facilities and infrastructure positively contribute to maintaining the smoothness and efficiency of making electronic identity cards. The existence of skilled human data sources, transparent regulations, adequate budget support, and technological infrastructure enable the population and civil registration services to provide optimal public services. However, inhibiting factors also need to be overcome, such as a lack of employee work ethic, limited human data sources, and a need for more public awareness about the importance of electronic identity cards. Employee indiscipline, lack of adequate quantity and quality of human data sources, and low public awareness can slow down the service process and reduce the effectiveness of implementing .......