Service Sector Industries Research Articles

Structural-dynamic features of population employment in Ukraine service industry sphere

The structural-dynamic peculiarities of employment in the service industry are investigated. The facts that the service industry plays an increasing role in the economic growth of the countries and that the share of employed in the service industry in the countries with the developed market economy is 75–80% are emphasized. Therefore, Ukrainian economy has significant capacity for the employment increase in this industry. It is determined that the high share of employed in industries requiring highly skilled personnel indicates the development of innovative-technological economy sectors. It will promote the country’s GDP growth in future. The share of employment in such industries is defined to remain insignificant in Ukraine, as typical for to the countries with transition economies. The structure of employment in the service industry sectors in Ukraine and developed countries is determined to be distinctly different, although it provides Ukraine with additional opportunities to develop competitive sectors of service industry. It is revealed that the average weighted rate of employment growth has declined in 2018 in comparison with 2013 (81.59%), which is peculiar to the Ukrainian economy in general, where the 80.18 employment growth for the same period was caused by decline of economic activity in the country and was related to the unstable political situation and military actions, substantial inflation, declining foreign direct investment, etc. The formation of employment structure in service industry is influenced by transformation processes characteristic for the countries with transition economies. The evidence of effective development of service indusrtry is the growth of labor productivity. The significant share of employment in the region's service industry, along with low labour productivity, indicates the substantial shadowing of employment. In Ukraine, the level of informal employment is the highest in trade, transport and temporary accommodation sectors. At the same time, the growing share of employed in the industries with high added value like ICT, finances, healthcare, administrative and support services, scientific and professional activity, etc. indicates the efficient structural transformation of Ukrainian economy.

Service Sector Performance, Industry and Growth in Nigeria

This article extends previous empirical studies on service-industrial sector interactions and their impact on growth. It provides evidence from quarterly time series data using OLS, from 2010 to 2016 to account for new subsectors introduced from 2010 following the rebasing of the Nigerian economy. The article employs a disaggregated model to capture the individual productivities of subsectors. Series stationarity was determined with the ADF and PP test, thereafter Johansen technique was applied. The results indicate that while both services and the industrial sector contributed significantly to the economic growth (GDP) of Nigeria, some subsectors i.e. public administration, professional, scientific and technical services, transport (road, rail, pipeline, air, water), utilities (electricity, gas, and water supply, sewage, waste management) were found to be deficient. Finally, this article draws some policy implications to further strengthen the service and industrial sectors so as to maximise the potentials therein through the prescription of sector-specific policies.

Formation of organizational and economic mechanisms for innovative development of service sector industries: russian and foreign experience

The article determines the concepts of “service” and “innovation”. The article touches upon organizational and economic mechanisms for the innovative development of service sector industries offered by Russian and foreign scientists, in particular in the following spheres: transport, telecommunications, wholesale and retail trade, credit and finance, insurance, consumer services, cultural and recreational services, social services - education, healthcare, and other social services. Methodological recommendations proposed by Russian scientists for the study and implementation of innovations at enterprises in the service sector are combined and consolidated. A methodological approach to the innovative development of the service sector is proposed. In contrast to existing methodologies, the author’s approach takes into account the following stages: coordination of the strategy with the population of the territory and budgeting, analysis of the “failures” in the innovative development of service industries and budget creation based on the “failure-project-target approach”. Moreover, when applying the above mentioned author’s approach, “state failures” are also taken into account, project activities are developed with the greatest efficiency and there is a close connection between activities and targets. Also, the author proposes in the article innovative measures taken into account when developing a strategy for innovative development of services industries.

Management of ICCT underlying Technologies used for Digital Service Innovation

Information Communication and Computation Technology (ICCT) also called as Digital Technology and is considered as a general purpose universal technology due to its ability to solve many problems in the human society related to basic needs, advanced wants, and dreamy desires. In this chapter, initially, we have identified various quality attributes of Digital Service and some prominent published works in digital service innovation. The important underlying technologies of ICCT which are emerging as technologies of 21st century including Artificial intelligence& robotics, Big data & business analytics, Cloud computing& storage, Digital marketing, 3D printing, Internet of Things, Online ubiquitous education, Quantum computing, Information storage technology, and Virtual & Augmented Reality are considered for possible innovations in such industries. The applications of ICCT underlying technologies in some of the prominent service industry sectors are identified and the management of ICCT underlying technology usage strategies for digital service innovation in tertiary sector industries are analysed.

Impact of Layoff on Profitability of Selected Service Sector Industries in India

Impact of Layoff on Profitability of Selected Service Sector Industries in India

Enhancing Service Quality to Increase Customer Satisfaction: A Phenomenological Method of Low Cost Carrier Airlines Companies in Indonesia

The air transportation service industry sector is growing rapidly in Indonesia. Various strategies are done by airlines. However, there are also various problems that impact on the decline in quality of service resulting in the decreased customer satisfaction. The research is carried out to know what the problems and challenges faced on service quality (SERVQUAL) in Low Cost Carrier (LCC) Airlines Companies. In-depth interviews were employed in this study, also the questionnaires to triangulate the instruments. The research proved that the Low Cost Carrier (LCC) Airlines Companies still need a lot of improvements for the sake of comfort and safety

DIGITAL SERVICE INNOVATION USING ICCT UNDERLYING TECHNOLOGIES

Information Communication and Computation Technology (ICCT) is considered as a general purpose universal technology due to its ability to address many problems in the human society related to basic needs, advanced wants, and dreamy desires. In this chapter, initially, various quality attributes of Digital Service are determined. The important underlying technologies of ICCT which are emerging as technologies of 21st century including Artificial intelligence & robotics, Big data & business analytics, Blockchain technology, Cloud computing & storage, Digital marketing, 3D printing, Internet of Things, Online ubiquitous education, Optical computing, Information storage technology, and Virtual & Augmented Reality are considered for possible innovations in service industries. The applications of ICCT underlying technologies in some of the prominent service industry sectors are identified and the management of ICCT underlying technology usage strategies for digital service innovation in tertiary sector industries are predicted and analysed.

Management of ICCT underlying Technologies used for Digital Service Innovation

Information Communication and Computation Technology (ICCT) also called as Digital Technology and is considered as a general purpose universal technology due to its ability to solve many problems in the human society related to basic needs, advanced wants, and dreamy desires. In this chapter, initially, we have identified various quality attributes of Digital Service and some prominent published works in digital service innovation. The important underlying technologies of ICCT which are emerging as technologies of 21st century including Artificial intelligence & robotics, Big data & business analytics, Cloud computing & storage, Digital marketing, 3D printing, Internet of Things, Online ubiquitous education, Quantum computing, Information storage technology, and Virtual & Augmented Reality are considered for possible innovations in such industries. The applications of ICCT underlying technologies in some of the prominent service industry sectors are identified and the management of ICCT underlying technology usage strategies for digital service innovation in tertiary sector industries are analysed.

Lean Service Approach for Consulting Services Company

The service industry sector is one of the livelihoods in Indonesia. This sector has increased from year to year. This study aims to identify and determine the amount of dominant waste in consulting service companies based on the concept of lean service and provide recommendations to minimize the occurrence of dominant waste from the causal factors. The results of the identification of waste using the value stream mapping show that there are activities that are non-value-added with a total time of 200.52 minutes of a total time of 839.01 minutes or 23.90% in the process of public training services. Based on the future state from value stream mapping after processed improvements there was founded that the time of activities that non-value-added reduced by 136.36 minutes, from 839.01 minutes to 702.65 minutes or reduced by 16.25%. The proposed improvements provided based on the analysis of critical waste causes to minimize waste dominant in the form of waste waiting are the addition of new employees for marketing, making Standard Operating Procedure, setting training price standards, and increasing bandwidth to increase internet speed in the work environment.

서비스산업 중 지방 재정 투입 업종 선정에 관한 연구 - 광주와 전남을 중심으로 -

서비스산업 중 지방 재정 투입 업종 선정에 관한 연구 - 광주와 전남을 중심으로 -

Intellectual Capital Disclosure in Determining the Economic Value Added Spread of Service Companies in Indonesia

Abstract. This study aims to observe the of intellectual capital disclosure on ECONOMIC VALUE ADDED (EVA) Spread. The study is conducted at a service industry sector, listed on the Indonesia Stock Exchange in the 7 years observation period, 2010 to 2016. This study examines 427 firm years from 61 companies. Human Capital Disclosure (HCD), Relational Capital Disclosure (RCD) and Structural Capital Disclosure (SCD) are used to measure intellectual capital disclosure as the independent variables. Another independent variable is Return on Assets (ROA), return on equity (ROE) and Operating Cash Flow Ratio (OCF-R) which are used to measure profitability. EVA spread is the dependent variable. There are two control variables used are firm size and firm age. In total there are six hypotheses to be tested in this study. Data testing is done using Gretl software. The results of this study are quite diverse. Five of the six independent variables have no significant effect on EVA Spread. On the other hand, SCD has a significant positive effect on EVA SpreadKeywords. Intellectual Capital Disclosure, Human Capital Disclosure, Relational Capital Disclosure, Structural Capital Disclosure, Profitability, EVA Spread.

Estimation of Supply Chain Network Disruption of Companies Across the Country Affected by the Nankai Trough Earthquake Tsunami in Kochi City

Using various types of big data on the Nankai Trough earthquake and tsunami that struck Kochi, we describe a method of simulating how economic damage to inter-enterprise transactions propagates through the supply chain and how subsequent recovery occurs. First, we enter the human losses and material damage caused by the earthquake and tsunami to estimate the material damage and labor capital loss of each enterprise based on the position information of employees. Next, we simulate the damage repercussions regarding production capacity over the entire supply chain through many tiers, and extract bottlenecks of company risk within the supply chain. It was found that bottleneck companies tend have a slow recovery rate as compared to other affected companies. They also had a tendency of being in the construction, manufacturing, wholesale, and service industry sectors, and small in scale.

Predictive performance models in the South African Business Process Services industry

Orientation: An earlier systematic literature review study (Jacobs Roodt, 2011) conducted on research in Business Process Services (BPS) industry sector companies identified a number of variables that could be empirically linked to turnover intention and individual performance. The literature pointed to a potential health promotion process, as well as an individual performance process in the BPS environment.Research purpose: The purpose of this study is to test two different predictive models that may explain two distal outcomes, namely turnover intention and individual employee performance, in the South African (SA) BPS industry.Motivation for the study: There is little, if any, peer-reviewed, empirical research available on the BPS industry that links variables to either proximate or distal outcome variables, such as turnover intention and individual employee performance.Research approach/design and method: A two-stage, census-based sampling approach was followed that initially targeted 40 organisations within the industry that employ about 13000 employees. Sixteen of these organisations (employing about 6800 individuals) indicated that they wish to voluntarily participate in the study; 821 individuals were targeted to participate in the cross-sectional survey and 487 usable responses were obtained (a 59% response rate). Multivariate data analyses were conducted from an exploratory perspective to retrospectively explain relationships in the structural models.Main findings: An overall health promotion process model that predicted the distal outcome, turnover intention, was confirmed within the context of this exploratory study, where human resource management (HRM) practices, job demands (JDs) and job resources (JRs) were related to burnout as the only proximate outcome. On the other hand, an individual performance enhancing process model was also confirmed within the context of this exploratory study by using HRM practices, JRs and JDs, together with proximate variables, such as employee competence and engagement, to explain the distal outcome, individual performance.Practical/managerial implications: The study has implications for executive (strategic) management, human resource (HR) professionals and work unit team leaders in the BPS industry. This study shows which JRs contribute towards the reduction of burnout and turnover intention in the BPS context. On the other hand, it explains how HRM practices, as well as JRs and JDs, in combination with employee competence and engagement, can be used to promote individual performance.Contribution/value-add: This is the first SA study that uses a range of variables in a multivariate analysis to predict turnover intention and individual performance in the SA BPS industry.

The implication of lean process Industry 4.0 on service company: motivation on marketer productivity enhancement

Industry 4.0 is known as a continuous industrial revolution which has made rapid development through optimization processes supported by technological innovations since the end of the 1970’s. It has made the manufacturing industry become more productive with efficient operational costs through continuous technology information applications supported by the communication systems of futuristic technology. However, obstacles were often found in the early phases of the implementations, such as the low number of acquired accounts and average balances of new acquired customers in the months measured by marketers’ productivity in field. One of the factors that influenced the employee productivity level was motivation. Motivation is considered as a power that forces employees to reach specific goals and targets in organizations. This study aimed to determine the factors that influence working motivation in the financial service sector industry based on mobile banking applications. It also sought to find how far motivation influences employees’ working performance. A regression analysis approach was applied as method to find the effect of employee’s motivation on working performance by adding other variables. Then, the variable was analyzed whether it had a positive and significant correlation with the performance productivity variable. The result showed that there was a significant and positive correlation between motivation and marketers’ performance productivity. The other two variables gave a different response. Therefore, it can be concluded that industry differentiation on product, working pattern, and employee’s background were affecting the suitability result between employee’s motivation and produced performance level. JEL Classification: L1, M1, M21.

USE OF STATISTICAL CORRELATION FOR ENERGY MANAGEMENT IN OFFICE PREMISES ADOPTING TECHNIQUES OF THE INDUSTRY 4.0

We present a statistical analysis of correlations between carbon dioxide concentration and energy consumption in workplaces, with the goal of enabling its eventual programming in energy platforms In Cloud for improving management and enhancing automation and control in the service sector industry. A low-cost system is used to measure and transmit the data of buildings and the information can be analyzed by any remote device. The study includes data measured during one year in two offices located at Sada (A Coruña, Spain) and Clayton (Panama). We present linear and nonlinear regression curves, show that there are significant positive correlations and discuss seasonal and climate-related aspects. We argue that this kind of analysis can provide useful information for the design and operation in the service industry, through web-based energy platforms for control and automation. Keywords: Industry 4.0, intelligent energy platforms, energy consumption, statistical analysis, automation of facilities, control of facilities.

The determination of regional development priorities

Development plans in a region cannot use generic models if the potentials and challenges of each area are different. Therefore, the development plan should be adjusted to their respective characteristics. This study aims to define the priority of regional development scenarios by using K-means clustering algorithm and Analytical Hierarchy Process (AHP). The research was done in Garut Regency, data source used is statistic data of Garut, the result of spreading of the questioner and Focus Group Discussion. The result of research has divided Garut Regency into four clusters/development areas. Furthermore, Cluster I main priority is the scenario of development programs in the infrastructure and facilities sectors. Cluster II’s main priority is the scenario of development programs in the sectors of commodity optimization, commodity diversification, and trading system. Cluster III’s top priority is the scenario of development programs in the manufacture and service industry sectors. Cluster IV’s main priority is the scenario of development programs in the infrastructure and facilities sectors. Overall, the conclusion of the study indicate that the scenario of development programs in the infrastructure and facilities sectors is the most essential scenario among other scenarios.

Integrated Marketing Communication and Perception of Small Scale Entrepreneurs in Manufacturing and Service Sector Industries

Integrated Marketing Communication (IMC) is one of the most important communications trends adopted by companies in the last decade. With an increase in global competition, technological advances, and more informed customers, it is important for businesses to make a powerful impact on target audiences and markets. IMC is one such step toward an integrated approach to achieving efficiency by synergy. A small business marketing communication approach is essential to the strategic, consistent growth of an entrepreneurs and business. Small Business marketing by the entrepreneurs consist of those business activities that relate directly to target markets and preparing, communicating and delivering some bundle of satisfaction to the target markets. In this context, Integrated marketing communication approach and tools proves very significant to the entrepreneurs. The purpose of this study is to analyze, understand and compare the perception of integrated marketing communication held by entrepreneurs across small scale industries in manufacturing sector and Service sector in India. This study analyses the perception of small entrepreneurs regarding whether the approach and tools of IMC have impact on their promotional activities or on promotion mix strategy. The findings of this study tended to support the approach and model of integrated marketing communication. This study suggests that IMC has become accepted practice of the small entrepreneurs also in both the manufacturing and service sector as well. Although many entrepreneurs may not be fully using IMC as a management strategy, this study suggests widespread support for the idea. There may be uncertainty among some about what IMC is and what purpose it serves. Others, who are supportive of IMC, may be uncertain or unable to implement the strategy.

Measuring economic activity in China with mobile big data

Emerging trends in the use of smartphones, online mapping applications, and social media, in addition to the geo-located data they generate, provide opportunities to trace users’ socio-economic activities in an unprecedentedly granular and direct fashion and have triggered a revolution in empirical research. These vast mobile data offer new perspectives and approaches to measure economic dynamics, and they are broadening the social science and economics fields. In this paper, we explore the potential for using mobile data to measure economic activity in China from a bottom-up view. First, we build indices for gauging employment and consumer trends based on billions of geo-positioning data. Second, we advance the estimation of offline store foot traffic via location search data derived from Baidu Maps, which is then applied to predict Apple’s revenues in China and to accurately detect box-office fraud. Third, we construct consumption indicators to track trends in various service sector industries and verify them with several existing indicators. To the best of our knowledge, this is the first study to measure the world’s second-largest economy by mining such unprecedentedly large-scale and fine-granular spatial-temporal data. In this way, our research provides new approaches and insights into measuring economic activity.

Accessibility evaluations for nighttime walking and bicycling for low-income shift workers

This paper addresses an important issue related to nighttime commuting of low-income shift workers who walk and/or bike to their workplace using public transit. A shift worker is anyone who follows a work schedule that is outside of the typical daytime working hours of a business day and commute after dark - by walking or bicycling to a transit stop. However, poor visibility conditions on sidewalks and bicycle lanes often thwart safety of their walking and bicycling activities. Therefore, this paper develops two simple scores - nighttime accessibility score for walking (NASW) and nighttime accessibility for bicycling (NASB) - for evaluating nighttime infrastructure for pedestrians and bicyclist. The scores consider the employment data, travel time and the physical distribution of streetlight poles along the sidewalks and bicycle lanes. Data from the city of El Paso in Texas is used to demonstrate the applicability of the two scores. Employment data from three prominent service industry sectors known to employ low-income shift workers – i) Retail Trade, ii) Accommodation and Food Services, and iii) Health Care and Social Assistance – are used for demonstration purposes. It is observed that amongst the three sectors analyzed, both NASW and NASB values are higher for regions in El Paso with low-income employment concentrations from the Health Care and Social Assistance sector. It is also observed that some prominent regions in north-east, south-east and west of El Paso need improvements in streetlight systems, sidewalks and bicycle network to facilitate walking and bicycling amongst low-income shift workers employed in Retail Trade, and Accommodation and Food Services industry sectors to access transit stops at night.

IMPACT OF KNOWLEDGE SHARING AND ORGANIZATION INNOVATIVE CAPABILITIES ON FIRM PERFORMANCE - MEDIATING IMPACT OF CORPORATE ENTREPRENEURSHIP

The main purpose of this study is to investigate the mediating impact of corporate entrepreneurship on the relationship between knowledge sharing, organizational innovational capabilities and firm performance. Rapid change in technology and the world being a global village has forced organizations to change their way of doing business. Organizations require developing new products, improving production process and capturing new markets to survive against local and international competition. Pakistani organizations are losing their market share in local and internationals markets due to their inability to meet continuously increasing customer demands. This study will helps these organizations to understand the importance of knowledge sharing, innovation and corporate entrepreneurship in their performance. The data were collected from service sector industries by using a close ended questionnaire. Results show that knowledge sharing and organizational innovative capabilities have a positive impact on firm performance while corporate entrepreneurship more strengthens this impact. It is recommended for organizations to create the knowledge sharing environment in the organization through awareness sessions and to teach employees how knowledge sharing can collectively benefit them and the organization. Organizational culture should welcome new ideas and opportunities and strive to achieve continuous excellence.