Management of ICCT underlying Technologies used for Digital Service Innovation

Abstract

Information Communication and Computation Technology (ICCT) also called as Digital Technology and is considered as a general purpose universal technology due to its ability to solve many problems in the human society related to basic needs, advanced wants, and dreamy desires. In this chapter, initially, we have identified various quality attributes of Digital Service and some prominent published works in digital service innovation. The important underlying technologies of ICCT which are emerging as technologies of 21st century including Artificial intelligence & robotics, Big data & business analytics, Cloud computing & storage, Digital marketing, 3D printing, Internet of Things, Online ubiquitous education, Quantum computing, Information storage technology, and Virtual & Augmented Reality are considered for possible innovations in such industries. The applications of ICCT underlying technologies in some of the prominent service industry sectors are identified and the management of ICCT underlying technology usage strategies for digital service innovation in tertiary sector industries are analysed.