The term "information" refers to any form of know-how, facts, or data. Information should be repackaged to make it more easily digestible for users. Knowledge is transformed into information through the act of "externalization," or the act of communicating it to others. Communication technologies are only useful if they allow users to access information quickly, cheaply, and reliably. The library at the university offers a wide variety of ICT-enabled services, such as online catalogue (OPAC), electronic resources (e-resources), and more. Research has been conducted to determine the effects of information and communication technology (ICT) on various sections of the CUSAT library by monitoring the operations of these areas, interviewing staff and patrons, and examining library databases. This paper serves as a presentation of the research findings.