Recent Development on Social Media Usage for the Evaluation of Library Users’ Satisfaction

Siti Rinawaty Awang Ali,Wan Nor Haliza Wan Mokhtar,Tengku Adil Tengku Izhar

doi:10.5296/ijssr.v9i2.18826

Abstract

In this digital era of technology, social media has become part of our lives. Human beings communicate with each other using technology, as well as through social media these days. Social media has become a common medium for people to interact and communicate with each other via the internet application. At the same time, Social media is one of the communication tools and also promotional tools for public libraries nowadays. The purpose of this study is to investigate and examine the users’ satisfaction towards library social media usage. In order to achieve this purpose, this paper aims to evaluate current development in social media usage in the library section as an effort to evaluate the users’ satisfaction.

Highlights

Social media can be referred to as user-generated content which this characteristic can be found in social media platforms like Facebook, Twitter, YouTube, Instagram, etc
The result of this research will help the library to draw a guideline for the library references in using social media platforms as their information dissemination tool
This research will identify the digital divide existence in every branch of Sabah State Library which will be a guide for the library to ensure that their Information and Communication Technology (ICT) facilities are available

Summary

Introduction

Social media can be referred to as user-generated content which this characteristic can be found in social media platforms like Facebook, Twitter, YouTube, Instagram, etc. Social media offers a variety of features that facilitate socialization, which allows users to share public musings and express their emotions through photos, music, videos, and private messages. Researchers stated that these are the most visited site on the internet and have grown rapidly in the past few years (Alexa, 2008). In the early 2000 people tended to communicate on the internet by listening and reading the information They want to give comments, ask questions and write something on the web and this is when the internet was called Social Web or Web 2.0 (Kaplan & Haenlein, 2010)

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Discussion

Conclusion