Variance In Satisfaction Research Articles

Analysis of work life balance, job satisfaction and its effect on the performance of employees of the General Bureau of the Regional Secretariat of the Riau Islands Province

Purpose: This study analyzes the influence of work-life balance, work environment, and workload on performance through job satisfaction as a mediating variable on employees of the General Bureau of the Regional Secretariat of the Riau Islands Province. Results: Using primary data from 120 employees, this study found that work-life balance and workload have a significant influence on performance through the results of the path coefficient, meaning that the job satisfaction variable can mediate the influence of endogenous variables of work-life balance and workload on the performance variable. This can be explained by the fact that with the mediation of job satisfaction, when there is an increase in work-life balance and workload, employee performance will increase. The Work Environment does not have a significant influence on performance based on the results of the path coefficient, meaning that the job satisfaction variable cannot mediate the influence of the work environment variable on the performance variable. This can be explained by the fact that with the mediation of job satisfaction, when there is an increase in the work environment, it will not have an impact on increasing employee performance.

Increasing Lecturers' Organizational Commitment through Strengthening Organizational Support, Adversity Intelligence, Interpersonal Communication and Job Satisfaction: Empirical Study using Path Analysis Techniques and Sitorem Analysis on Permanent Lecturers of Universitas Muhammadiyah Tangerang

Increasing Organizational Commitment of Lecturers Through Strengthening, Organization Support, Adversity Intelligence, Interpersonal Communication and Job Satisfaction” (Empirical Study Using Path Analysis Techniques and SITOREM Analysis on Lecturers of Universitas Muhammadiyah Tangerang), This study aims to produce strategies and ways to increase Organizational Commitment of Lecturers through strengthening the variables of Adversity Intelligence and Adversity Intelligence as independent variables and the variables of Interpersonal Communication and Job Satisfaction as intervening variables. The sample was selected based on the Slovin formula from a population of 462 resulting in a total of 215 samples taken by proportional random sampling in 32 Study Programs at Universitas Muhammadiyah Tangerang. This study used a survey method with a path analysis approach and continued with SITOREM analysis.

Analisis Pengaruh Kualitas Pelayanan terhadap Kepuasan Konsumen Mutiara Salon Wanita Jatibening Pondok Gede Tahun 2024

This research aims to examine the influence of service quality on consumer satisfaction at Mutiara Women's Salon Jatibening Pondok Gede in 2024. To obtain data, the Service Quality and Consumer Satisfaction instrument in the form of a questionnaire (Questionnaire) was used. The research method used is quantitative with an associative approach. The sample in this study was 78 respondents. The analysis technique used is simple linear regression which is processed using the SPSS program. Based on the results of data analysis in the regression equation model, it is known that the results of the analysis of the coefficient of determination test in the Mode Summary table, obtained an R Square value (coefficient of determination) of 0.450, which means that the influence of the independent variable (X) on the dependent variable (Y) is 45%. So it can be concluded that the Service Quality variable has an influence of 45% on the Consumer Satisfaction variable. And another 55% was influenced by other variables not examined in this study.

Analysis of Outpatient Patient Satisfaction at Jayagiri Health Center, Lembang Village, West Bandung District

The success of a company depends on how well its customers remain satisfied when using the products and services offered. Similarly, in the context of healthcare services, a hospital's positive or negative reputation is often determined by the patients' evaluations during inpatient or outpatient care. The method used in this study is a qualitative descriptive method, which aims to understand the phenomena experienced by the research subjects. The study found that the highest value of the satisfaction variable is two and is found in the question "How do you think about the suitability of service requirements with the type of service?" with an average score of 4.07 and "How do you think about the fairness of the cost/fee in the service?" with an average score of 4.07. Additionally, the lowest value is found in the statement "How do you think about the speed of service delivery?" with an average score of 3.17. Therefore, it can be concluded that the patient satisfaction variable in this study can be stated as good, as the average score of this variable is 3.86, which falls into the category of 4 (Good). The conclusion that can be drawn from this study is that patients who receive outpatient care at Jayagiri Health Center are already satisfied with the services provided by the center.

Gender Differences in Variability in Intimate Relationship Satisfaction: A Secondary Analysis and Meta-Analysis.

There is a long-standing interest in gender differences in satisfaction in intimate relationships. Whereas prior research has focused on gender differences in central tendency (i.e., means), we conducted two studies - a secondary analysis of data from a probability sample of Australian married couples and a meta-analysis - to examine gender differences in variability (i.e., variances). We hypothesized that compared to males, females would demonstrate greater variability in intimaterelationship satisfaction (i.e., greater female variability hypothesis), particularly at lower levels of relationship satisfaction. Results from a secondary analysis of data from 2,711 married couples in the Household, Income and Labour Dynamics in Australia (HILDA) survey and from a meta-analysis of 20 years of research (k = 171, N = 84,976), including independent samples from 33 countries, indicated that relative to males, females reported greater variability in relationship satisfaction. Obtained effect sizes (female-to-male variance ratios [VRs] of 1.42 for the HILDA sample and 1.19 for the meta-analysis) were larger than proposed cutoffs for meaningful group differences in variability. Analysis of tail ratios (ratios of the relative proportion of females divided by the relative proportion of males in the distributional tail regions) in the HILDA sample indicated that gender differences in variability were greater at lower (versus higher) levels of satisfaction. Findings support the greater female variability hypothesis and suggest that by focusing only on gender differences in means, the existing literature has underestimated gender differences in intimaterelationship satisfaction.

Variabel Mediasi : Suatu Tinjauan Pengaruh Kualitas Layanan, Customer Experience, dan Kepercayaan terhadap Loyalitas dengan Kepuasan di Puskesmas Berbah Kabupaten Sleman

This research entitle of " Mediating Variables: A Review of the Influence of Service Quality, Customer Experience, and Trust on Loyalty and Satisfaction at the Berbah Public Health Center, Sleman Regency ". The purpose of this study is to find and analyze the influence of service quality, customer experience and trust on loyalty with satisfaction as a mediation variable. To research it uses purposive sampling and accidental sampling of 100 respondents. The tests on this study were conducted with tests of validity, reliability, classical assumptions, hypothesis testing,path analysisand sobel tests. With multiple linear regression analysis in this study obtained results b1 =0.217 showed a positive influence of service quality variables on loyalty, b2 =0.209 showed a positive influence of customer experience variables on loyalty, b3= 0.146 showed a positive influence of trust variables on loyalty, b4 = 0.164 showed a positive influence of satisfaction variables on loyalty. For partial hypothesis testing used t test, obtained a value of tcalculated for the quality of service to loyalty of 4,072, tcount for customer experience to loyalty of 3,648, for trust to loyalty of 2,657 and tcalculate for patient satisfaction to loyalty of 2,657. Then based on the results of calculations through the sobel test, patient satisfaction mediated the relationship between the quality of service to loyalty with at count value of 2,281, patient satisfaction mediated the relationship between customer experience to loyalty with at calculated value of 2,095,patient satisfaction mediated the relationship between trust to loyalty with at count value of 2.0009.

The Impact of Work Motivation and Work Environment towards Employee Performance with Job Satisfaction as Intervening Variable (Case in Kaliwatu Basecamp Center, Batu City)

This research aims to describes and analyze the effects of work motivation and work environment on employee performance through job satisfaction. This research was conducted at the Kaliwatu Basecamp Center Batu and the sample used in this research were all 65 employees. The data collection technique uses a questionnaire and the data analysis technique used is path analysis. The results of this research indicate that there is an effect of work motivation and work environment on employee performance through job satisfaction as an intervening variable at Kaliwatu Basecamp Center Batu, both direct and indirect influence. This research can prove that the job satisfaction variable can be a mediating variable for work motivation and work environment on employee performance.

Examining Relationships Among Nursing Students' Views of Suffering, Positive Thinking, and Professional Quality of Life.

Exposure to suffering can lead to compassion fatigue in undergraduate nursing students. Guided by resilience theory, a cross-sectional, correlational design was used to investigate the potential moderating effect of positive thinking skills on the relationships between views of suffering, compassion fatigue, and compassion satisfaction. In 157 undergraduate nursing students, multiple regressions revealed that views of suffering and positive thinking explained 23.8% of the variance in compassion satisfaction (F11,145 = 4.121, P < .001), and 21.9% of the variance in burnout (F11,144 = 3.786, P < .001). The Suffering God view, which stresses the presence of a compassionate deity amid suffering, and positive thinking had significant main effects on compassion satisfaction (β = 0.349, P = .025; and β = 0.309, P < .001, respectively). Positive thinking, the Suffering God view, and the Random view, in which the occurrence of suffering is random and purposeless, had significant main effects on burnout (β = -0.280, P < .001; β = -0.392, P = .014; and β = -0.206, P = .014, respectively). The Unorthodox view, in which a deity exists that allows suffering, had a significant main effect on secondary traumatic stress (β = 0.232, P = .027). Positive thinking did not moderate any of the relationships between the views of suffering and the dependent variables. Knowledge of these relationships can aid in the assessment of nursing students at risk for poor outcomes and guide intervention development to promote professional quality of life.

Analyzing the Impact of Service Delivery, Pricing, and Facilities on Customer Satisfaction at Big Mart: A Descriptive and Causal-Comparative Study

This study investigates customer satisfaction at Big Mart, focusing on service delivery, pricing, and facilities. Utilizing a descriptive and causal-comparative research design, data was collected from 125 customers in the Baluwatar area, employing a questionnaire and convenient sampling technique. The research explores the relationship between service delivery, pricing, facilities, and customer satisfaction. Descriptive statistics reveal average satisfaction with service delivery and pricing, but notable dissatisfaction with facilities. Correlation analysis indicates significant positive correlations between service delivery and pricing, while other facilities negatively affect satisfaction. Regression analysis shows that 28.6 percent of the variance in customer satisfaction is explained by the model, with price positively impacting satisfaction and other facilities having a significant negative effect. The findings suggest that enhancing facility quality and maintaining competitive pricing are crucial for improving overall customer satisfaction at Big Mart.

Mediation of customer satisfaction: E-service quality, brand trust, and reuse intention

The purpose of this study is to explain the role of customer satisfaction in mediating e-service quality and brand trust on reuse intention in the Traveloka application. The theories used are the Techlonogy Acceptance Model (TAM) and Expectancy Disconfirmation Theory (EDT). This research is a type of quantitative research that is associative in nature. The population in this study are all Traveloka application users who have transacted at least three (3) times in one year. The sampling technique used purposive sampling with a total sample member of 205 respondents. Respondent data collection was carried out by distributing questionnaires. The data analysis technique in this study used PLS-based SEM. The results showed that all variables had a positive and significant effect. Customer satisfaction acts as a partial mediation in mediating the effect of e-service quality and brand trust on reuse intention on the Traveloka application. The results of this study can provide an empirical contribution about the relationship between the variables of e-service quality, brand trust, customer satisfaction, and reuse intention for the development of the Technology Acceptance Model (TAM) and Expectancy Disconfirmation Theory (EDT). Traveloka management can implement a marketing strategy that emphasizes service quality and information accuracy to increase customer intention to reuse the Traveloka application.

The Effect of Workplace Facilities, Workload Management, and Job Flexibility on Employee Job Satisfaction in Insurance Companies in Indonesia

This study investigates the effect of workplace facilities, workload management, and job flexibility on employee job satisfaction in insurance companies in Indonesia. A quantitative research approach was employed, involving 75 respondents from various insurance firms. Data were collected using a structured questionnaire based on a 5-point Likert scale and analyzed using SPSS version 26. Pearson correlation and multiple regression analysis were used to assess the relationships between the variables. The results show that all three independent variables—workplace facilities, workload management, and job flexibility—have a significant positive effect on employee job satisfaction. Among them, workplace facilities had the strongest influence, followed by job flexibility and workload management. The model explained 60.3% of the variance in job satisfaction, highlighting the critical role these factors play in enhancing employee morale and retention. The findings provide practical insights for insurance companies to improve job satisfaction by focusing on creating supportive work environments, managing workloads effectively, and offering flexible work arrangements.

Investigation of Teachers Proactivity, Psychological Well-Being and Professional Satisfaction

The aim of the study was to examine teachers’ proactivity, psychological well-being and professional satisfaction levels and the relationship between them. In order to reach this purpose, a quantitative cross-sectional study, one of the quantitative research methods, was used. Within the scope of the determined purpose, firstly, it was examined whether there was a significant difference in terms of seniority, number of close friends, working in the hometown/abroad, being a teacher/administrator, and marital status. Secondly, it was investigated whether there is a significant relationship between proactivity, psychological well-being and professional satisfaction. The study group of the research consists of 162 teachers working in Kilis. "Abbreviated Proactivity Scale", "Psychological Well-being Scale”, "Occupational Satisfaction Scale” and "Personal Information Form" were used as data collection tools. Independent sample t-test, ANOVA, Pearson correlation analysis and regression analysis were used to analyze the data. As a result of the study, significant positive relationships were found between proactivity, psychological well-being and occupational satisfaction variables. Regarding demographic variables, it was determined that proactivity differed according to seniority and number of close friends; psychological well-being differed according to the number of close friends and being a teacher/administrator. Professional satisfaction differed according to seniority, number of close friends and working in hometown/abroad. No difference was found in any of the variables of the study according to marital status. There was a moderate positive and significant relationship between psychological well-being and proactivity. A weak positive and significant relationship between psychological well-being and professional satisfaction. A weak positive and significant relationship between proactivity and professional satisfaction. Suggestions were made in line with these results.

Analysis of Consumer Purchase Satisfaction According to Network Marketing Selection Attributes of Inner Beauty Products

Purpose: Korean society is increasingly interested in expressing a beautifully maintained appearance rather than simply pursuing beauty. In addition, the development and sales of beauty products related to this are increasing as people are demanding to think about their inner health as well as their outer appearance. Therefore, this study focused on inner beauty products sold through network marketing and objectively examined how consumers evaluate their purchase satisfaction according to their choice attributes.&#x0D; Method: Participants in the study were participants who had purchased inner beauty products through network marketing, and 212 response sheets were used for the final analysis. Multiple regression analysis was conducted to verify the influence of network marketing selection attributes of inner beauty products on consumer purchase satisfaction, and the significance level according to statistical test was determined at p&lt;.05.&#x0D; Results: Multiple regression analysis was conducted to examine the multidimensional influence of the factors of the choice attributes of the study participants on the sub-factors of the purchase satisfaction variables. The results of the study showed that the choice attributes that have a significant impact on consumer purchase satisfaction are internal choice attributes and ecological choice attributes, except for external choice attributes.&#x0D; Conclusion: Consumption choice attributes of modern people show various consumption behaviors depending on individual characteristics and perceived value. In this study, we examined how consumer purchase satisfaction is manifested according to the choice attributes of consumers participating in network marketing. Based on these results, it is expected that network marketing operators can use it as an objective data on the selection attributes and purchase satisfaction evaluation of inner beauty products so that they can have an independent attitude as business owners.

The Effect of Digitalization of Banking Services on Consumer Satisfaction

Digitalization services are a banking innovation in providing fast services that can be accessed anytime and anywhere to consumers. Bank BRI Sisimangaraja is one of the banks developing this digitalization service innovation. Consumer satisfaction is the main factor that must be considered by a service provider company, especially banking, to maintain the company's survival. Therefore, in order to achieve consumer satisfaction, digitalization services are carried out well and correctly. The aim of this research is to find out whether the digitalization of banking services has an effect on bank consumer satisfaction. In accordance with research, there are four elements of measuring banking digitalization services that influence consumer satisfaction, namely speed, accuracy, comfort and security. This research uses quantitative research methods with multiple linear regression analysis. The respondents in this research were 120 people who were active customers of Bank BRI Sisimangaraja. The research results obtained from this research show that speed has a significant effect on consumer satisfaction. The size of the regression coefficient is 0.221, meaning that speed influences consumer satisfaction by 0.221 units. Accuracy has a significant effect on consumer satisfaction. The size of the regression coefficient is 0.267, meaning that accuracy influences consumer satisfaction by 0.267 units. Convenience has a significant effect on consumer satisfaction. The size of the regression coefficient is 0.452, meaning that comfort influences consumer satisfaction by 0.452 units. Security has a significant effect on consumer satisfaction. The size of the regression coefficient is 0.710, meaning that security influences consumer satisfaction by 0.710 units. In this way, speed, accuracy, comfort and security have a significant effect simultaneously (together) on the consumer satisfaction variable. Based on the results of the table analysis, the adjusted R square value is 0.479. This means that the influence of service and product quality contributes a joint influence of 47.9% to the consumer satisfaction variable, while the remaining 52.1% is influenced by other variables.

Unraveling relationship dynamics in sports teams: A primer on the social relations model

Interpersonal behavior in sports teams are inherently intricate. The Social Relations Model (SRM) presents a compelling framework to conceptualize and dissect these complexities, enabling the empirical testing of theories concerning relationships within group settings. The SRM decomposes dyadic measurements obtained from a round-robin design into components at the individual (actor and partner) level, relationship level, and team level. Leveraging data on need satisfaction, as experienced by the coach, team captain and two other athletes in relation to each other across 96 sports teams, we showcase the application of the SRM. A step-by-step introduction to the implementation of the model in R is provided. We elucidate how the SRM facilitates the investigation of research questions that deepen our understanding of team dynamics. Our illustration reveals that while the team effect exhibits minimal explanatory power over variability, substantial variability in need satisfaction is accounted for by both individual factors (actor and partner) and relationship effects. Notably, considerable differences are observed between sports teams in the extent to which coaches elicited need satisfaction in their team members. On average, coaches elicit lower levels of need satisfaction compared to other team members. Reciprocal relationships are evident in the team captain-athlete dyad and the athlete-athlete dyad, but not in dyadic relationships with the coach. In sum, this tutorial illustrates how analyzing dyadic data from a round-robin design using the SRM can enhance our understanding of dyadic relationship data within sports teams.

The Relationship between Self-Concept and Job Satisfaction on the Performance of Private High School Teachers

This study aims to find out and analyze: (1) The relationship between self-concept and teacher’s performance, (2) the relationship between job satisfaction and teacher’s performance, (3) the relationship between self-concept and job satisfaction together on teacher’s performance. This study is quantitative research with partial correlation and multiple correlation methods. This research was conducted at a private high school in Seberang Ulu 1 District, Palembang with 89 teacher respondents. Data collection techniques are in the form of questionnaires and documentation. The validity test uses the validity of the construct while the reliability test uses Cronbranch Alpha. The prerequisite test for analysis uses the normality test, linearity test, multicollinearity test and the data are analyzed using partial correlation analysis and multiple correlation followed by the t-test. The results of this study showed that there was a significant relationship between self-concept and job satisfaction on the performance of private high school teachers in Seberang Ulu 1 District, Palembang with a correlation value of 0.533, the simultaneous contribution or contribution of self-concept and job satisfaction variables to teacher’s performance was 28.4% while 71.6% was determined by other variables.

THE INFLUENCE OF COMPETENCE AND INTERNAL COMMUNICATION ON LECTURER PERFORMANCE AT PRIVATE UNIVERSITIES IN MEDAN CITY

The tight competition among private universities in Medan City, especially at the postgraduate level, leads to an increase in quality based on the quality of lecturers. Lecturer performance is critical to improve the quality of graduates. Several variables affect teacher performance. This study focuses on lecturers who teach master's and doctoral programs at private universities in Medan City. The number of respondents in the survey was 255 lecturers. The structured equation model was used to process the data of this study. The results of this study indicate that the variables of competence and job satisfaction significantly affect lecturer satisfaction; the variable of job satisfaction mediates the effect of competence on lecturer performance. Job satisfaction is the most dominant factor affecting teacher performance, while internal communication does not significantly affect teacher performance.

GPT vs. Google: A Comparative Study of Self-Code Learning in ODL Students

This research investigates the comparative effectiveness of the ChatGPT and the Google search engine in facilitating the self-learning of JavaScript functions among undergraduate open and distance learning students. Employing a quasi-experimental post-test control group design, the study analyzed variables of disorientation, satisfaction, cognitive load, navigation performance, and test scores among 471 learners. Results indicated a marked advantage for ChatGPT users in reducing cognitive load and disorientation, improving navigation performance and increasing test scores. The study also explores the evolving dynamics between conventional keyword-based search engines and AI-driven conversational models, reflecting on their mutual influence in the domain of information retrieval. These findings suggest that AI chatbots like ChatGPT not only enhance the learning experience but also signify a paradigm shift in how information is accessed and processed in educational settings. The research contributes to the understanding of AI applications in education, particularly in self-directed learning scenarios in open and distance learning.

Pengaruh Job Characteristics Terhadap Job satisfaction Melalui Employee Engagement Pada Karyawan PT. Sucofindo Cabang Utama Surabaya

The study discusses the variables of job characteristics, job satisfaction and employee engagement. In this case, job characteristics and employee engagement must be able to run well so that satisfaction in Surabaya main branch sucofindo employees can be consistent and increase. This study aims to test and analyze the effect of Job characteristics on Job satisfaction through Employee engagement in Surabaya main branch sucofindo employees. This research is a causality with a quantitative approach involving all employees of Sucofindo Main Branch Surabaya. The sampling technique uses non-probability sampling with a saturated sample type in which all members of the population are sampled with a total of 99 respondents of the main branch of Surabaya sucofindo employees. The statistical analysis used in this research is Structural Equation Modeling SEM with the help of Smart Partial Least Square (PLS) software version 4.1.0.1. by using a sample of 99 respondents. The analysis results obtained in this study indicate that Job Characteristic has a positive and significant effect on Job satisfaction. Job characteristics have a positive and significant effect on employee engagement. Employee engagement has a positive and significant effect on job satisfaction. Employee engagement can mediate the relationship between job characteristics and job satisfaction.

El trinomio compromiso, satisfacción y justicia organizacional en el binomio felicidad e intención de rotar

the aim of this study was to empirically analyze the relationships between the dimensions of organizational justice, job satisfaction, andorganizational commitment with work happiness and turnover intention among academic workers in Mexico. To this end, a sample of 393 higher education faculty members in Mexico was surveyed. The statistical technique of structural equation modeling (CB-SEM) was used to analyze the data. The study’s results show that, on the one hand, the variables of job satisfaction, organizational commitment, and organizational justice areinterrelated among these workers, and on the other hand, that these variables positively explain work happiness and negatively explain turnover intention. This information is relevant for university leaders to undertake a strategic direction oriented towards Happiness Management. This way, their human capital can perform their professional activities in an environment of positive emotions, creativity, joy, and subjective well-being.